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Family Dollar
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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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2:25 pm EDT

Family Dollar employee

I was visiting the store as I often do to pick up last minute items. It is 78° out in my car, my windows were all down 3 inches and I had water in the car for my dog. I was in the store for almost 5 minutes when one of the employees came in and screamed at me telling me she was going to call the cops on me telling me I was ignorant and a bad dog owner. I was cashing out at the time and I had told her I just got there a couple minutes ago and she said she knew I had been there for five minutes. I was so embarrassed because there was a lot of other customers there. I almost was in shock because I could not believe how rude she was being. If she had come in and said I think the dog is hot and might need you to go out there and check on him I wouldn't of been insulted at all but she screamed at me made a huge scene I was completely embarrassed and insulted. I then asked the boy who was helping me cash out what her name was and he said it was Kelsey. That is all I know. This is the Family Dollar located on Minot Avenue in Auburn Maine.

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12:24 pm EDT
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Family Dollar posted sale prices

I went in my local family dollar in which I buy a lot of my laundry detergent. I specifically saw a sale sign on All brand laundry detergent stating the sale price was 395 minus the one dollar digital coupon with a balance of 295. I went and paid my bill went out to my car and checked the receipt and it rang up five dollars with one dollar digital coupon leaving the amount I paid four dollars. I took it back in the store showed the Cashier and he said oh the sign just was never taken down but that has expired. It expired on May 13 2018 & today is May 20, 2018. He then proceeded to tell me there was nothing he could do about it because his manager would Yellit him for doing it. He had to go by what was on the sale ticket, now it's not my fault that the sign wasn't taken down. I'm pretty upset because I go in there often to buy things but this is a big turn off even though it's only a dollar and some change it's not the point I am a single mom I have a disabled child to every penny counts so I doubt I will be going back to Family Dollar to shop. It's just ridiculous that a manager would yell at someone for their Mistake and furthermore cannot satisfy a customer, terrible customer service in that store meaning the manager the man behind the cashier counter he couldn't do anything about it wasn't his fault

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9:42 am EDT

Family Dollar customer service received from manager/ denied refund

I was denied a refund at Family Dollar #05575. Manager Paul was extremely rude today. First off I am a regular customer and often shop at this location for my church. If I am not assisted and accomedated on this matter all business will go to Wal-mart. AND all churches donations will be asked to be purchased through Meijer or Wal-Mart.

I sent my husband in to family dollar last night to pick up some hair conditioner. And of course he came back with the wrong thing. But worse it looked used and had hair in the jar. So I came to return it this morning, explaining this. But the manager Paul insisted "I used it" and now trying to return it. He also said that the $7 Dollar hair cream was to big of a lost to him. And he will not return it. I assured him as I am a regular customer that my complaint should be considered and that I defiantly did NOT use this product and this is the very reason I am returning it. He did not care and insisted I keep it because I used it. He even said he thinks someone in my home probably did. This is obserd as I am the only woman in my home with small children that does not have the ability to access hair care products or open them. AND my husband has a shaved head.

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9:41 am EDT

Family Dollar manager is rude and looks at everyone as a thief

We went into the family dollar, the manager only greets certain people, he was purchasing a couple of cokes and when he gave her the $5 bill, she marked it to see if it counterfeit, really?.

For someone who thinks she is perfect her store is always a mess and can never get around and down the isles. She is hateful and disrespectful. If you don't like your job get a different one but she shouldn't take it out on her customers without them she wouldn't have a job.

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11:43 am EDT
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Family Dollar faulty glow sticks

I went to family dollar store #01225 in chapmanville wv and bought my son some glow sticks while I was doing some shopping. I opened the glow sticks for him to play with about a week later and not one out of a pack worked so I opened another pack, I bought him four packs, the second one I opened had one that worked in it. The other two packs were better but still not too good, out of four packs, four in each pack, there was six or seven that glowed. I took the pack that wasn't any good and the pack that had only one good one with the receipt back to the store (#01225) and the manager told me it had been over seven days so there was nothing she could do, it had been eight days, seriously. I just wanted to exchange them and let them know they might want to pull them off the shelf until new ones came in, they only cost a dollar a pack but it's just the principal. All I wanted was some glow sticks for my little boy, so I just went to Walmart and bought him some, which is the same distance and actually cheaper but I believe in shopping at small town smaller businesses. I mean seriously one day over the "seven" day rule, that's a joke, come on people get it together this is why Walmart is blowing you out of the water.

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5:42 pm EDT
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Family Dollar newport cigarettes

I came into the store 5/19/2018 i was denied the purchase for no reason. I had my ID on me and was still denied because your manager didnt like my ID.Mind you im a 30 year old married women who was disrespected for no reason and i will never shop at your store again after my experience today. So i left the store and came back with my wife to get the cigrettes. Even when i came back i was still denied. I have rights and i should be able to buy cigrettes anywhere without harassment from your manager named darrius.

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1:33 pm EDT

Family Dollar rude manager

She is very rude to customers and from my eyes employees as well I do t think she deserves to be a manager cause she doesn't get along with anyone who steps in her path.She leaves her employees on the floor by themselves I ask certain employees like are you here by yourself they say no she in the office but that's every time I come in there. Store #31866 I think that's the store number but it's located on Plymouth & evergreen .I don't think she should be a store manager at all...

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Diane Jones1
, US
May 23, 2018 8:50 am EDT
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Just send a report to head office as though you are a customer and was shocked at the poor managment skills, give them a heads up about poor staff. :0)

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7:12 pm EDT
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Family Dollar being falsely accused of stealing

Today I went into the family dollar store #4948 around 4:10. I tried to buy some cat food and this Mexican mid aged man named Romero who was an employee stopped me and accused me of stealing one of their shirts in the past. I asked him to show me the camera footage of when and what I stole and he refused. I then walked out of the store unable to purchase what I needed. 1. The past year I have had blonde hair but on may 16th I dyed it red so as a blonde I was allowed to enter the family dollar and buy the kitten food but after I dyed my hair red all of a sudden I am a criminal. That is 100% wrong and called DISCRIMINATION. 2. I have never tried to steal from the family dollar or any other store I am a VALUABLE CUSTOMER, all that I have bought from there was kitten food dog food groceries and a dog brush. 3. I dont have a car so I take the bus places and the family dollar was my favorite store to go to but now I dont ever want to step foot in a family dollar again because of this employee Romero that made me leave the family dollar because I was accused of stealing something that I've never touched. Now my kittens are gonna starve unless I walk to the next nearest market so I can buy some cat food. Thank you Romero from family dollar #4948 for making me feel discriminated, hated, making my day bad and letting my kittens starve. Also you just lost a valuable customer due to you falsely accusing me of something you cant even prove. I believe that this man should be fired.
I really have a question for you guys. Why do you guys have a store open if you're just going to hire an employee that just shoved a valuable loyal customer out of their store after being FALSELY accused of stealing something I've never touched. Are you just gonna accuse another person of stealing something just because you're lazy and dont feel like watching them or cashing them out?Or just because you want to discriminate the next person cause you feel like it?

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2:26 pm EDT
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Family Dollar customer service very unprofessional

Good day my name is Davita Shaw, I went into the store located on 13319 S.Brainard in Chicago around 11:15 -11:30am. It's Mother's day weekend trying to decide if I wanted to purchase flowers along w/the card I had in my hand.I went in line and it was a lady in front of me purchasing a lot of merchandise so while standing in line I notice a box sitting on the clearance rack w/ 4 containers showing on the box a few foot from the line. It wasn't no one in line yet that I notice, so I walked over to the box and notice it was 3 in the box instead of 4. As I walked back into the line it was 2 men walking up but by that time I'm back in line. The cashier saw me standing there and took the man that was behind me so I politely told the cashier that I was the next customer she stated (You've been stepping in and out of the line since you've been here). So now I'm noticing she's very irritated, so when she rung up my items she asked me with a very unprofessional attitude did I need a bag, by that time I'm irritated so I responded (do it look like I need a bag). I hand her my$20 she snatched the $ out of my hands, and I snatched my $ back and stated you didn't have to do that. So both the cashier and me went back and forth with rage.The manager didn't even ask what's happening, I simply told the manager that it was very wrong/impressional for her staff member to snatch $ out of my hand. The manager didn't even want to hear nothing I was saying a called the police on me and took my license plate#. I was so upset I throw the candy and Mother's day card down in the counter and walked out. I didn't hit nor threaten anyone all I wanted to do is purchase my items and leave. I tried to call corporate for a whole week and couldn't get through the line due to high calls. I don't know if charges was done on me or not but my whole Mother's day weekend was very upsetting from this incident. My # is [protected]) if I can get a response about that matter I really would appreciate it, something should be done about this thank you

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8:02 pm EDT
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Family Dollar employees

When I went to your new location (store# 11852) the clerk who greeted me and my family pretended to be special ed with a speech impediment. I don't understand how you can stand for this in your company. You put a store in one of the poorest community's in the city with the worst education statistics and hire people to mock the handicapped. It was a disgusting display of customer service.

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5:22 pm EDT

Family Dollar prepaid wireless card

Purchased a net 10 prepaid wireless card today at 8:26, looked into family dollars return policy on their corporate website in the frequently asked questions response was yes as long as the card hasn't been used with the receipt. So I went into the store and the manager said I couldn't get my money back the receipt says all prepaid financial and gift cards if prepaid means wireless prepaid the receipt should say prepaid wireless. And I the frequently asked questions section that yes response should corrected or removed.

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1:43 pm EDT

Family Dollar employee

One of your employees at family dollar #07053 called my son unsanitary just because he was holding a cup that I wasn't going to buy. He got a really bad attitude with me because of that and said that next time I had to buy the cup. He is nobody to tell me what to buy and what not to buy I only went in there for detergent and after he scan the things he didn't even wanted me to put in my number for coupons that I had. But the main problem is I don't appreciate him calling 2 year old and unsanitary child .

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10:22 am EDT

Family Dollar manager

Store only had one registered with a line of more than 10 people. When ask to open another register by other customers on line he had a attitude. When I reach up next on line when it came time for him to give me my changed that consists of paper and coin money he put it in my hand very nasty while I'm trying to grip my money he trying to place my receipt in my hand at the same I respond by Sing to him that it wasn't nice the way he put my money in my hand He then proceeded to tell me what I have to do Biw down to you! That was very rude and unprofessional that is not the way to treat customer that's supporting the busines if nobody comes in this to Spend their money then he will not have a job. I'm very Upset and embarrassed. Also I was giving a little white trash bag to put my brought items Which I was traveling far I think family dollar can do better than that

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11:54 pm EDT
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Family Dollar being fired for discrimination and being false allegations

Hello my name is bianca campbell and i am a formal employee of store #6032... My employee id #1068891... On friday may 11, 2018. I was scheduled to work at 8am... As i entered in and clocked in the store manager raudel soto asked for my keys so he can used the restroom. As he exit the restroom a new assistant manager walked in and asked for him. I told her he is in the restroom... The employee is a hispanic lady ( that doesnt speak any english) I was called into the office and he told me that i was no longer an employee for family dollar.. I asked him why with a stunned look on my face and he said that my services was no longer needed. I been a employee since 8/22/2015. He also said an employee told him money was missing out her purse from 2weeks ago... I was nevet questioned about anythinh. Nidia sanchez asked me to get her debit card out of her purse and i grabbed but it was not in there we were going to purchase some items before the store closes... When i put her purse back i grabbed mine and exitex the office... She had her debit card in her pocket that she ended informing me afterwards... Now all of a sudden im being falsely accused and fired 2weeks later. I told raudel soto if i was wrong please contact the police because im definitely innocent... He told me no to clock out and go home with a rude attitude... I exit tbe store with no problems. I immediately tried contacting the distict manager and got no answer. I ALSO been emailing you all and no response. A week prior raudel soto told me he doesn't like black people. Well what a coincidence im african american... He was also informed that i have a video of him and all the employees jumping on and beating up an african american male with a stick for no apparent reason. He told me to delete it and i never did... He told all the employees he was going to deal with me... Now i feel he discriminated my character and fired for no reason... I am now suing family dollar. He threw racist remarks to me.

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Update by Im winning
May 17, 2018 3:58 am EDT

Im contacting any and everyone

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5:07 pm EDT

Family Dollar an employee

I went to the family dollar store on Monday 5/14/18 to the store on Pershing and Montana around 7:15 p.m I have been going to this store since it opened. I purchased several items and when I went to my truck one of the Noss drinks was leaking. I went back into the store and the lady that previously had taken care of me was doing something else, she was nice. The lady that took care of me this time was not she looked at me like I had done something wrong. I just wanted to exchange my product for a new one. I asked her for this and she said let me clean this up, I said I just want to get my product. When she came back she handed it to me with no apology. I remember when this lady first started working at this store she was nice not rude. The first lady that took care of me had tatoo's on her arms, it was the other lady. I tried to contact the store yesterday and today and nobody answers, when you get the voicemail it says not able to leave a message, what kind of store is this? I do not want anything just for this to be brought to this employees attention I would appreciate a follow up email responding to my request.

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3:14 pm EDT
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Family Dollar manager

On May 8 2018 I went to Family Dollar store at Jonesboro LA. I had purchased a Wahl All In One Trimmer at the West Monroe LA store on Cypress St. April 15 2018. I purchased this trimmer for my mother (Mother's Day). I opened trimmer to make sure it was charged. Trimmer would not work. I gave manager (Betsy) my ticket. She said she couldn't do anything for me. I told her trimmer did not work even after charging it. She repeated several times it had been used which it had not. I told her if she couldn't do anything for me I would be getting in touch with Family Dollar store. She said she would work out something but she didn't like my attitude. I told her I didn't like hers. I asked her if there was another trimmer in store. She said I didn't ask for exchange. I got another trimmer. There was no reason for her to act towards me the way she. I have worked with public and was always told do not argue with customers. I have shopped at Family Dollar for years and never had a problem until this. Thank you.

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8:12 am EDT
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Family Dollar the air-conditioning

I shop FD daily. Most days 30/ plus min in the store... I spend countless money there, even though I have other options... I'm 43 years old with health problem... Shopping in the summer time at the local store is almost impossible for me bc of the heat... Its suffocating hot in your stores ... people are complaining ... its not something some of us can deal with ... we will have to shop elsewhere... And tbh its a very sad thing to see your employees suffering all day long . 80 degrees in a store is hott and not A fair employee act ... if they could or chose to work in that environment don't you think they would chose a job yo make more money. Sad on an employer part ...

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10:33 pm EDT

Family Dollar service

I was looking for the cat food when one of the managers was talking about a customer and then about a fellow employee, It was very foul language so i had asked my boyfriend to come in and help me look for the cat food, when he went into the store i overheard one employer talking about me and my boyfriend. He works there and had said nothing the entire time, so i asked the store manager who was very rude and nasty about the comments that were being made and she threatened my boyfriend his job and calling the cops when all i simply asked was for them to stop making rude comments to customers and their fellow coworkers

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10:07 pm EDT
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Family Dollar employee complaint

As me and my wife enter the store at 9:45 pm on sunday night may 13 a employee saw us enter and said all [censored] i explained that we only needed a couple of things and with a nasty approach said i hope you are using a card because the register is close so we left without are stuff i hope this is not how you r going to start treating customer after all

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9:02 pm EDT

Family Dollar service

I have grown quite tired of going to the store that is supposed to close at 10p only to find out they closed at 9:45. When asked why this happens so often the cashier says if the manager doesn't like them leaving early he should stay and close himself. They say all employees close The store at 9:45 so they don't have to stay longer if people show up late. Very unprofessional!

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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