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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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A
4:25 pm EDT

Family Dollar not letting me pay with pennies

I tried to pay for something in Penny's at family dollar, and they were going to let me, but since I was recording they didn't let me buy it. I'm allowed to record. Also paying with Penny's is 100% legal. It's the cashiers job to count the money just cause you don't want to do mean you can't do it. I've had poor service there before with works trying to rush me out, and saying I need my parents with me.

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F
12:08 pm EDT

Family Dollar employee playing around and not doing their job

I have visited this store many of times and seeing the two same ladies turn around talking and not doing nothing but all the other employees that work with them or doing their work and their work for them too all they want to do is play around and talk on the phone I will include a photo of them playing around on company time Andover names are Amber and Jackie the store is in New Garden Shopping Center

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J
3:09 pm EDT

Family Dollar coupons and manager

I just left store #11073 on Youree drive in Shreveport la. I had several items to use digital coupons and printed and paper coupons, the manager Dane would not let me use printed coupons so I put my stuff back. I told him I have used them at several locations and so did the lady behind too. The manager said the company told them it was up to the managers discretion. I don't believe that it company policy for a manager to decide what each store is gonna do. Family Dollar store

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1:36 pm EDT
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Family Dollar about employer

I was shopping today at Family Dollar located in Bayou La batre Al, when I didn't find the product I was looking for I just get out of the store, and the employer was attended the store call me thief, insult me and said I stole some from his store, I told him back I got none with me I even ask him go check my car, He didn't it. Then I called the police, they check my car and they didn't find anything at all. It suck u go store and people treat u like that without a prove, at least I needed an apologize, but that white old man even have the manners to do it.. In my life I will back to a Family Dollar, ..

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6:28 am EDT
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Family Dollar customer service discrimination

I went to Family Dollar in Roebuck Al upon entering the store there was only one person at the register talking to the employee so I wait until they are done socializing..get up to the register request what I needed(that was behind the counter)the cashier gets my item and as I am going to pay a black lady comes up from the side and tells cashier I can't believe you are going to wait on that white lady first, so the cashier informs me that she had to wait on her first because she had been in the back of the store getting items( I had been waiting for a little bit for the employee to get finished talking to her friend and there wasn't another person in line.cashier refused to check me out and took the other customer because she was black!I only had one item the other customer a basket full I will never go back to family dollar and I am going to tell every body I know about the treatment you get at this store! This isn't the first time this has happen at this store cashier won't even look at you, but they will carry on conversation if your black!i have overlook this behavior in the past but I will never return to this store enough is enough I will drive he extra miles to go to Fred's where they treat all customers the same.I treat all people with respect but this store employees don't.so if your white expect poor service from family dollar in Roebuck Alabama

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8:22 am EDT
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Family Dollar broken air-conditioning in uvalde store

Air-conditioning in Uvalde store has been broken for more than 3 months. Temperatures here reach 106 degrees. No longer shopping this store, too dangerous. Employees have box fans going and doors open for air circulation. Store still so hot 2 employees passed out and were transported to Uvalde Hospital Emerged Room by E.M.S. As custom we will be taking this to T.V. News in San Antonio, Tx.

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1:34 pm EDT
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Family Dollar total disrespect for customers.

I went in the Family Dollar, with my daughter store #06677, at 2649 Germantown Ave in Philadelphia, today July 4th 2017. I went to buy a small cooler for her to take her lunch to work and the music playing was very inappropriate. The music had cursing and what adults would do in the bed room. I asked to speak to the manager and the women said that she was one of the managers (she wouldn't give me her name). I told her that the music playing was very inappropriate and unprofessional. She didn't turn it off instead saying the line was long and that wasn't her priority. She herself was very nasty and should not be working with the public. The store itself is very dirty and the staff do not need to be working with the public and will cause it's customers to shop somewhere else. Something definitely needs to be done about this store.

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N
9:23 pm EDT

Family Dollar customer service

Manager at 2110 n roxboro st is beyond rude! When you mention it to her it gets worse! Whatever happened to "the customer is always right!" she has a chip on her shoulders for whatever reason.. She snatches items, is not inviting, doesn't give you time to move before she starts taking the next persons items. Talks to customers with a smart attitude... The list goes on!

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D
7:53 am EDT

Family Dollar poor customer service experience

Poor customer service during recent visit to family dollar. Went in store to exchange product for another product. Cashier left register to talk to other worker about her birthday party and her baby daddy attending. Waited at register for her to ring me up for almost 4 minutes until the worker she was talking to advised her she has a customer in line. Once she got to the register she gave off a sigh like I was interrupting her responsibility. When I mentioned that I wanted to do the exchange she looked like she had a attitude. After the manager came over to her register and put the exchange through, I proceeded to have her ring up my other items so I can pay for them. I entered my phone number so I could use my coupon and while I proceeded to push enter. She blurted out the full price. I mentioned that I wanted to use my coupon. She stated that I had to put my phone number in. I told her I did but she got the button while I was hitting enter. She proceeded to tell me that I had to pay the full price. I told her again I need to enter my phone number again. She rolled her eyes again like I was inconviencing her and had to call the manager over to cancel the transaction. This is the first time I ever seen her at this store and I am a loyal shopper at this store. She needs to be retrained because it seems like this must be her first job. I'm sure I won't be the only one complaining about her today or in the near future.

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S
10:31 pm EDT

Family Dollar disrespectful cashiers

I was witness to a cashier being very smart-mouthed and rude to a customer. I know customers can be irritating enough to make you want to argue and get smart with them, but this cashier kept the problem going by not apologizing.

It was the FD on Broadway, in North Little Rock, AR around 4:30 PM. A woman purchased her soft drink at the first register and then need something else to purchase and went to the cashier at the other register. The cashier was very patronizing and rude when she asked, "Have you paid for that Coke?" The woman answered that yes she had. She appeared to looking in her purse for the receipt. The woman calls down to the other register and asks if she paid for it. This obviously embarrassed the woman and she let it be known that she didn't appreciate being accused of stealing the soda. The cashier says in a smart manner, "I didn't accuse you of stealing it. I just wanted to know if you paid for it." I think the woman was trying to say that she was going to show her the receipt but she wanted to know why the cashier had to be so ugly about it. Rather than apologize, the cashier just engaged the customer in bickering. The customer said she was going to report her name to management and the cashier was like, "Go ahead. Go ahead. I don't care." "Yeah, whatever."

The customer said things that were not necessary but the cashier had no reason. If she had any soft skills or customer service about her, she would have just let the situation roll off of her back early on. Instead all the waiting customers had to be witness. She made Family Dollar look very undesirable and ghetto. It was a sad scene. The cashier needs to go back to training. I wish I had recorded this incident with my cell phone. It would have gone viral on Youtube. Darn it!

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Update by ShopperinAR
Jun 27, 2017 10:33 pm EDT

It was the FD near downtown, not the one in Rose City.

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S
4:36 pm EDT

Family Dollar rewards! you get nothing!

I previously went in family dollar in Goodlettsville Tennessee every time I go in the store I never get my $5 off of a purchase of 25 or $35 or more I spend my hard-earned money and I get nothing back from shopping there the cashier waits till you ring up everything she puts it in all of my coupons and some coupons that I clipped won't clip so then I don't get the savings they tell me after the fact that I won't be getting $5 off of anything and any coupons that I clip I won't be getting the discount for that either I am very appalled because I know how much money I have to spend and I try to stick to my budget and this makes it impossible to stick to my budget I'm highly upset and I know it's not the employee's fault but they could post a note or something before purchasing the merchandise I feel like that this is a scam that Family Dollar is running so they can get people to participate and then not give them any savings at all on May 7th Family Dollar sent me a birthday $5 off and I couldn't even use it on my purchase this happens every time and I have been in there several times over the past three months and I have never gotten my $5 off I am so angry about it that I don't think I'm going to continue shopping there I have been shopping there for years I love Family Dollar and I will go out of my way to go to the closest one but instead of me getting what I deserve for being a loyal customer I get nothing back in return

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M
4:23 pm EDT

Family Dollar employee, store manager

I haven't been to the dollar store in my neighborhood now for months because of the store manager. She is rude and disrespectful, not only to customers but to her employee. Her employees can't complain to corporate because she makes them sign a writeup paper and tells them that if they don't do what she says she will turn in the write ups and their blank at the time she makes them sign them. My daughternlaw worked at the one here and she said that this is what the manager told her. I and other customers were excited when the store opened but now no the manager makes it an unpleasant shopping experience. Why she is still allowed to be manager of this store is beyond me. She should NOT be a manager of any store, she doesn't have the attitude or personality to be one. She's hateful, rude and very disrespectful to customers and the employees. Is this the kind of person that you want to represent your store, I would hate to think so, the employees are friendly, but when the manager disrespects them in front of customers that is totally uncalled for. I would love to start shopping there again but not while she's still manager and I'm not the only one in our neighborhood. It's the dollar store in Cookeville, tn. 38501, in Dodson Branch, Tn. Her name is Shelly. If something isn't done and she continues with this kind of behaviour the store is going to suffer. Because she is not the image you want to represent your store. I can't believe that she has been allowed to act like this. And she makes it a point to let people know that this is her store and she will run it anyway she wants to. No other dollar store in Putnam or Jackson Co., Tn. has a manager that acts like she does.

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10:52 pm EDT
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Family Dollar please read... I am a current asm..

Greetings... My name is sara.. An started with the company 04-10-17... Entering it with previous management experience from... Labor budgets... Sales... Inventories... Venders... An most important that the customer is always rite... I'm currently with district 100 region 8... N lexington ky... An since april i've became an asm an I absolutely love my job... I was wondering cause in order to succeed in life an my career I ask a lot questions an majority of the time the answer I get is "that's how corporate wants it" wld there be anyway that maybe I cld have some of these inquires answered... Please. My email is [protected]@gmail.com. Thanks for ur time. Before I wnt an applied I read everything I cld about the company from its history to where we as whole are today. I want nothing but the best for our customers... Employees... An all in between. Thank u for your time.

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4:18 pm EDT
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Family Dollar two employees at store 07932

I came into store 07932 Today May 24, 2017 between 3:30 and 4:00pm i made a purchase in a total of $18 the cashier cash me out didn't give me a receipt I let her know she argued back and forward telling me she did I asked her for a manager and to return my things the two women stated they couldn't do a return with no receipt. I let her know the cashier did not give me one. when she stated she couldn't help me I ask For the corporate number she didn't give it to me and neither of the employees would give me their names when I ask they stated no we don't give out our names .They were very rude and Disrespectful and I no longer feel comfortable shopping at this location. They were going back and forward with me. Both were very unprofessional and if someone can please contact me I would appreciate it [protected]

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10:20 am EDT
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Family Dollar the store manager is rude and nasty.

I live right next door to store #07179 I shop there everyday. And on june 14 I went in the store to purchase 1 can of beer for my wife to cook crabs. And when I went in the beer cooler the store manager started yelling at me for grabbing the beer. Stating it's too early to be buying beer. Now in north carolina you may not purchase alcohol until 7 am and the store doesn't open til 8am. So her personal opinion stops at 7:59 am. I also know family dollar doesn't support bad attitude employees. As long as I am not opening and drinking a cold one in the middle of the isle I expect politeness and great customer service. Not a nasty attitude expressing their belief on what they thought I would be doing with the product I was buying. Now I would hope someone would get back in contact with me because I have started taking a petition in my immediate neighborhood and I already have 50+ names stating her attitude is not up to family dollar standard

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M
3:57 pm EDT

Family Dollar maple nut goodies

I purchased 3 bags of maple nut goodies from my local Family Dollar Store and they were as hard as rocks. I love these candies and I have eaten them for many years and I've never experienced anything like this. Did we change anything about the product? Also I went back into Family Dollar to exchange for different bags and they were just the same (hard as a rock).

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R
7:10 pm EDT

Family Dollar a store... supervisor

I was at the Family Dollar by my house the one I visit all the time on June 9th 2017 at around about 5:40 p.m. I need some tissue so I went in the store and I was approached by the store Li person or the supervisor and she came up to me and said what the attitude and a smile on her face did not ban you and get you locked up for stealing from the store and I told her you have the wrong person she proceeded to basically tell me she had the right person so she goes to say don't you drive that Nissan out there the burgundy one and I said yes and she said yeah the lady that I'm talking about has the same type of car two and I told to her you have the wrong person I wasn't stealing out of this store I come in the store all the time and she goes to say well I'm in here all the time and I never see you and then she says don't you have three little girls and I said no I have two teenage girls and she said oh yeah they're about that age then I say to her well I don't have three little girls she said no I said too I said no you said three and I correct that you and said I have two teenage girls and you said oh yeah you're talking about two teenage girls there by that age then I go to tell her my name and I told her my name is Rochelle Andrews and she says yeah that sounds like the ladies name and then told her that I work for Bibb County and if I got locked up for anything I would not be working for Bibb County she smiled and laughed it off and said what you look like the lady and she drives the same car and by then I'm walking towards the register and really not thinking that she's really harassing me she's point-blank telling me that I was the lady she was talking about and I needed to get out the store basically so I pay for my tissue and I go to my car emotional because I've never had something like this happen to me so I'm in tears because as I said out of 33 years I've never dealt with anything like this she's not professional she's very very ghetto she has a nasty attitude and I feel like she should not work at that establishment anymore I will never go to that establishment again in my life because of what she done and I say if she did that to me she probably done it to several other people too. She did not even know what the person she was talking bout look like and she did not even know the person name and for her to do I feel like she should not have a job...

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J
3:51 pm EDT

Family Dollar managers and employee

I called to check up on an application in keystone heights Fl, location and the employee gave me an attitude and kind of sighed and said hold on while she gets a manager. She didn't put me on hold she set the phone down and I over heard her say in an annoyed tone "another person calling for an application". The manager Ronnie answers and says can I help you? And I proceeded to tell her I was checking on an application and she was very rude when answering and said "yeah well were not hiring." And hung up. And everytime I go there, no one smiles and is very bland like they're all having a bad day. Just bad customer service in general and I probably will not be going there anymore. I applied because I felt like that store needed cheery people but I don't want to work with such rude people.

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10:30 pm EDT

Family Dollar inexcusable behavior!

The Family Dollar in Kerens Texas has the worst store manager I have ever come across! Not only was she rude to the other Employee working there but was also very short with the customers in the store. That poor girl who she yelled out did nothing wrong. I don't know what kind of Managers you normally hire but I hope you reconsider this store in the near future. If the same Manager is still there I won't go back!

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9:11 pm EDT

Family Dollar inappropriate store manager

I was at store 8921 this evening on June 5th 2017 and a lady by the name of Shana who was working at the time was very inappropriately and embarrassingly yelled at and told give up her key by the Manager of the store in Kerens, Texas. I myself was shocked by the behavior of the Manager April Carrol. The lady who she was yelling at was doing her best to assist the costumers and doing quite well. I don't think I'll return to that store knowing that kind of rude human being runs it. There was no need I could see to put that lady on the spot like that. She calmly told the manager to refrain from such behavior until the time is right. The Employee was very diligent and handled the situation quite well, the store manager on the other hand did not and in my opinion was bullying the other lady.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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