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Family Dollar
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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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B
5:48 pm EDT

Family Dollar coffee

Why did you take away family gourmet donut shop blend medium roast coffee 12 single serve cups replace it with chestnut hill donut shop blend medium roast coffee this coffee is so strong the family gourmet is very good and smooth I've been buying this for quite some time why is it if the product is good and everyone buys it you stop making it and replace it with something else which is no good you would think if people like something you should keep it I don't understand it

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8:09 am EDT
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Family Dollar family dollar on rising sun avenue philadelphia pa 19111

I have been waiting for the store to open for several minutes. It there are about 7 other customers who have been waiting for much longer. The store hours state that it opens at 8am but it is now 9:03am. This is very unprofessional and could lose me and these other people as customers for good! Dollar general here we come! So many people have already furiously walked away.

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M
4:55 pm EDT

Family Dollar customer service rude employee/management

Went to the family dollar located at 1153 fulton grand rapids michigan 49504 store #10127 on july 22 2018. Waited in a line for about 20 min to be checked out when i finally reached the counter i tried to put my merchandise on the counter when i was told by the employee not to move his closed lane sign even though he was open cashing me out. I then told him i needed to put my stuff on the counter and asked why i couldn't move the sign out of my way because the lane was not closed at that time anyways. He then got rude and yelled at so i asked to speak with the manager he told me he was the manger so i asked to talked to someone else he then told me if i wanted better employees that i could appy for a job. I'm so sickened by this i been a customer at that location for almost 2 years and now i feel as if my business does not matter to family dollar because loyal customers or any customer should never be treated like that by any employee. I did get the mans first name it is Nick and he is supposedly the manager at family dollar store # 10127 located at 1153 fulton street west Grand Rapids, Michigan 49504. Please help further assist this problem please. Thank you.

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11:28 am EDT
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Family Dollar store closing 10 minutes early on friday june 20,2018 and refusing service to regular nightly customer.

Good afternoon I am submitting this complaint due to store 04431 closing early last evening friday july 20th 2018 for no apparent reason. The store clerk and manager we're counting down the register as i'm at the door confused as to why it was locked at 9:54. I just got a hunched shoulder too bad so sad attitude and they continuing closing till-cash drawer. I work at the local piccadillys 2 miles up the street. I'm a long time customer who has always had a friendly experience when stopping by. I don't linger, or delay, ever. I'm in and out in a jiffy. But on this night I felt inconvienced, embarrassed and insulted for nothing I did as a customer but stop by. I always come at 945 to 955 and greeted with smiles and laughter. This time it was not the case and I had to back track to walgreens or winn dixie are 2 stores I passed by to be a patron of family dollar. Fast in and out service, convenient, kind. Not this night. Why?
Gloria young
[protected]
[protected]@yahoo.com

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N
3:22 am EDT

Family Dollar customer service

I was in the Family Dollar Store of Wichita Street in Forest Hill Texas and the cashier screamed "young man" at me and said "I'm trying to get ya'll up outta here." That's not the way to address the customer. I would like someone to bring attention to this situation and possibly provide more training. I am a resident of Forest Hill, TX and I go to this particular store all the time to purchase items. I would like for someone to follow up with me on this issue. The issue took place on 7/20/18 @ 915pm. She was trying to rush us out of the store, but the store doesn't close until 10pm.

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6:17 pm EDT

Family Dollar employees

I live in Sandyville, WV. A Family Dollar store is a couple miles from me, which I frequent almost daily. An employee there by the name of "Summer" is quite possibly the rudest individual working in customer service that I've ever encountered. She has NEVER said "hello" to me, nor "thank you". She is on the phone half of the time she waits on me. Rude also. I myself work in customer service, and this is unacceptable! We all have bad days, but me shopping at your store helps her get a paycheck. I will drive the extra miles to a different store because of this employee. Everyone else that works there is super nice. She acts like she hates her job. And her facial expressions validate that as well, a long with her crappy attitute.

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R
7:05 pm EDT

Family Dollar general service

At the family dollar in fairplay colorado I have noticed ever since the new manager Wayne took over as manager, the store has gone way downhill. The products are always sold out, boxes full of new product are everywhere in the aisles blocking what little product is on the shelves, and in general the service is terrible from Wayne the manager in particular. The other employees seem nice, but obviously are either understaffed, poorly trained, or lazy as I have gone in 4 days in a row and still no milk or 2 liters of coca cola. The manager wayne is also very disrespectful and never seems to enjoy being there. He never once has called anyone sir or ma'am, instead calling everyone "bub" and he always seems to be in a bad mood. The one person I know who respect my asked him to not call him bub was very rudely told to vacate the store. The store has not been good since patty was manager, and is going further and further downhill since wayne took over.

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4:07 pm EDT

Family Dollar re: order #[protected] on mar 14, 2018

I went to family dollar to day in Honor, Michigan, it was the nastiest one I've ever been to, your manager should be fired, it was so dirty, my shoes almost came off due to floor being sticky, you should go in there and look your self, the one in Beulah, Michigan is nasty too, I'm not the only person that says this, I will go somewhere else, I think you should fire manager.

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1:24 pm EDT

Family Dollar money/job

Hey my name is marquise Galloway and I am trying to figure out why I haven't heard from you guys either regarding my job or the money I earned while working as an employee for your company. I was hired in late November of 2017 and began working that next month of January. I was employed at the 95 & Racine store. My manger was texting me my schedule every week but she didn't inform me she quit and I haven't been to work since may of 2018. I just want the money I earned or my job back because I was never fired or anything. I don't want to have to take things into a different direction and file a lawsuit. I should either still be employed or at least receiving the money I earned while working at your companies store. So if you don't want a lawsuit on your companies hands, I think it's best if someone contacted me regarding my money or job. Thank you

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3:37 pm EDT

Family Dollar employee treatment

Store number 8903 on Broadway in San Antonio Texas. I was hired about 3 months ago and have worked hard. Store manager Alice just hired an older lady about 2 weeks ago and she is giving the new hire more work hours than myself and one of her asst manager. Something isn't quite right. I do not have Kim dist mgr. number but she needs to know. Alice cannot pick up after herself (coffee cups and trash all over her register) and she has a bad attitude she exhibits in front of customers. Appreciate your help and support in this matter. Store could have more business with a better friendly attitude.

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3:01 pm EDT
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Family Dollar general manager's customer service

I live in Sevierville, Tn and only 2 miles from a Family Dollar. It has been my main shopping store for 20 years now; however, I refuse to do business at ANY Family Dollars any more. The other day, I went into the Family Dollar (located at 120 East Main Street, Sevierville, Tn) and the General Manager himself was rude and dishonest. The store's number is #00437 and one of my 3 receipts from the encounter is TXN number 9448. I tried to purchase ALL the solar bulbs the store had. There were two individual types and a sale sign that read 25% off ALL SOLAR MERCHANDISE. Upon checkout, I brought this to the GM attention as he was about to charge me. He then went back and ripped the signs down and said they had went off sale the day before. I told him there was no date on the signs and he needed to honor it. Instead he charged me for the full amount. At which point, I asked for a refund for the bulbs. He refunded them explaining it was NOT possible to get the register to honor the sale anyway. I confronted him and said that, as the GM, he KNOWS he could adjust the price to honor the sale. He admitted to knowing such. I explained I had been a loyal customer for 20 years and that the difference. In the bulbs' price was not worth losing me permanently as a customer AND my $73.00 purchase I just made. He was cocky, arrogant, and unwilling to listen or save the purchase. I then asked for a refund for ALL my remaining items. He refunded them and kept my original receipt. I have called your customer service line twice now and left messages. NOBODY has called me. I have never in my life seen such wretched customer service. I stood there and watched him lie to a customer about the restroom being down for repair when the week before it was closed as well. The worker explained there is no public restroom anymore. I have personally cleaned the restroom at this location due to it being so poorly staffed. It was filthy (feces smeared on floor, toilet, and the wall)and I found a syringe on the floor behind the toilet. My daughter was with me and can vouch for this. I work in social media marketing. I am not only angry, but utterly disappointed in your company. I will be posting a copy of this complaint on several sites with photos of ALL my receipts from that day. As far as I am concerned, the public needs spared from this store and their management's obvious indignant behavior.
Disgusted,
Amber Whitaker

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U
9:27 am EDT

Family Dollar management

Family Dollar store # 998 on corner of New Boston rd and Summer Hill manager is always outside in her car during work hours and is plotting false accusations against another employee. Her name is Jessica. I shop there alot and she always seem to have one worker inside doing all the work (Kyra) while she sits outside socializing or in her car. I began taking photos as proof that she is always outside and hardly ever working. I have also witnessed Jessica the manager stand there doing nothing while customers are piling up to be checked out by one worker kyra. My main concern is that I overheard Jessica stating to another worker that she was going to get an employee Kyra fired by making her register short. Kyra is normally the one I see doing all the work in the store. Please take immediate action before that poor young lady gets set up. She is a very polite worker that is super helpful and she doesn't deserve that. The management there is horrible.
Photos are at the bottom from different days

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11:40 am EDT
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Family Dollar slow and insolent service

Several times I have found myself inline in this store with a couple of items in hand while the staff on check-out "passed the time of day" with customers. On these occasions, I have simply dumped my would-be purchases and walked out: my time is precious.
I have also been bluntly told to go to another check-out with no hint of civility.
Finally, I have several times been asked for money; sometimes outside the store, but more than once inside the store, by "panhandlers" with hard luck stories. It seems to me that when such individuals are approaching multiple customers, the store manager should take an interest and ask them to move on.
All in all, a sad and sorry store to visit.

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C
7:07 am EDT

Family Dollar filthy store

everything about this store is a f*ing DISASTER!
dirty, carts and boxes taking up the isles, the employees yelling to each other from one end of the store to the other, items are not priced. Absolutely NO organization! When walking in the front door, one can only think to themselves "what in the methamphetamine is going on here?!" complete and utter chaos! who is in charge of that place? they need to be replaced, or retrained. My advise is to get rid of her! ASAP

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1:33 pm EDT

Family Dollar printed manufacturer's coupon

On Sunday, July 15, 2018 around 2:15pm. I went into Store #3635 located in Lithonia, Ga to redeem a printed manufacturers coupon for Gain Liquid Detergent and was told that this store does not take printed manufacturer's coupon. Taking the manager's word I went back and re-read the Family Dollar coupon policy again and re-entered the store once again to show him what the coupon policy states for family dollar. He then tells me that I can contact corporate because this particular store does not take printed manufacturers coupons and that the store only takes the ones cut from the newspaper. I am contacting corporate because this is not stated in the policy and I only had one more day to use the manufacturer's coupon. So I need clarity, Do Family Dollar take Printed Manufacturer's Coupons or not and if not it needs to be stated in the Coupon Policy

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12:10 pm EDT

Family Dollar car vent air freshener and drinking mug with built in straw

First trip today July 15 3018 went to family dollar. Got a few items including the car freshener. Came home still in the car and took it out and not all parts were in it so I started car and went back. Walked to the items and all of that brand was the same. So picked another brand and as I was walking to regesterband found the drinking mug. Came home and rinsed it out and made me a nice mug of ice tea. Sat down and you can't even suck the straw and get anything. Checked the straw all I get is air. I'm am so upset I'm. It going back. I was in the hospital last night and this reall has me upset. I might say something to the poor girl working there. What the heck am I going to do with this useless mug. Ok I'm stopping now before I get too upset

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C
9:42 pm EDT

Family Dollar discrimination

I was choosing a lipstick and behind me was a man so close that I literally felt sexually harrassed, that's how close he was to my butt When I turned and saw that it was the manager of the store, I realized that he was racially profiling me for " lingering too long" in the cosmetic section.
What is so incredible about this whole situation is that minutes ago, there was a young blonde and blue eyed fellow who was making such a scene, cursing and spraying on the cologne that was on the shelf, while his girlfriend was pleading with him to leave the store. No manager was insight of this commotion.
I am a nurse and I was in my company's scrubs that day, also a regular customer and I mean an every week customer because of the convenience and I can't stand the discrimination at Walmart, being followed and the usual discrimination that African Americans have to endure.
Another store to eliminate, what a shame that Amazon gets even more of my business.

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D
D
dfaf
, US
Jul 15, 2018 4:16 pm EDT

I hate those who play the race card with no proof.

M
M
MaskedPalmCivet
, US
Jul 15, 2018 2:38 pm EDT

Those that make false claims about racial profiling need to leave the country and go back to where they came from. Most likely you are the one that is racist by assuming it was a race issue. Why not do all your shopping online and you won't have to worry about "racism".

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S
10:37 pm EDT

Family Dollar the coupon policy

A Young Lady by the name of Kendra told me that someone from on top said that is is only 1 paper coupon to be use in the store located on Kensington in the plaza in buffalo new york. I told her that is incorrect and she bot even follow the legel rule per verbage on the coupon I tried to reach out to speak with some from family dollar i left a message and no one has reached back out to me and that bogus hotline number they said to contact them at never patches you through to anyone and when you press the prompts to move ahead as per the verbal direction its like a broken record say please press 2 blaugh blaugh...

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R
8:56 pm EDT

Family Dollar discrimination

An employee of your company wrongly accused me taking something from that store. It was that eployee's wrongly viewed me on there video camera. Then they wouldn't even let me see this supposed tape. Let alone inform me what I didn't even take from that store. Which proves they have no evidence on me period. I am the real victom in this situation. I have been totally violated; my good name has been completely tarnished. This not even close to the real situation. I really need to talk to an actual person. In order yo recertify this incident to toward the rightful solution.

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4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar can't break a $20? twice in one week..

I go to this Family Dollar in Hastings, Ne. constantly. It's close to my home & convenient. I don't even care that the employees talk & complain a lot to each other. I've been there twice this week & couldn't break a $20. She keeps saying they switch the drawer between 2-3p. I've never had this problem before. By the way it was 3:30p. How do you not have change to break a $20? I've worked at numerous places & when we change the drawer out we have money to break a $20. I'm just not going to bother anymore. I'll do the drive to get what I need. Please check into this store.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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