Family Dollar
reviews and complaints

I arrived the doors at 7:58pm. I'm aware your store closes at 8pm. I only wanted to purchase toilet paper and i proceeded to explain that to the employee at the door who refused to let me in. He mentioned that the doors were to be locked three minutes before the store closes. I also asked for his name to address him in my complaint which he refused. So I instead took his photo which i will be sending to Family Dollars CEO and which is attached. This isn't okay. I've been a resident of this community for over 20 years and I've never had any problems before. I'm very disappointed in this store located at 455 Dumont Ave. Brooklyn, New York 11212. If this type of behavior is approved then you've just lost a dedicated customer.

My father bought a number of speakers from your store and every time, either the charging port would break or it wouldn't hold the Bluetooth signal. The man at the register said he can't buy anymore because he's purposely damaging the devices. My father is going through chemo and depression, music is getting him through that. There is no reason for him to damage something so precious, your cashier disrespected my father and gave him even more stress.

I have frequently shopped at Family Dollar Store# 08579 at 831 Thomas St. in Memphis, TN. This store is usually unclean and product disorganized throughout the store. On today when I was there, there was a line of about 10 to 15 customers waiting to be checked out. During this time, there was three registers but one cashier working trying to get the customers checked out. I was in the line for more than 20 minutes. Not only was the cashier ringing up merchandise, but she was also dealing with the purchase of phone cards. Customers in line were agitated, fussing and even cursing because there was a young lady walking around the cash registers and just walking throughout the aisles doing nothing. Some of the customers asked her if she could open another register in order to assist the other cashier in her efforts of getting customer out that were in that long line. The other employee specifically told the customer that she was busy doing something else and for him to be patient. As the line got longer, that same employee continued walking through the store and came back up to the front several times while the line was growing, still not assisting the other cashier. After some time in the line, about 4 customers sat their items on the counter, got of line and proceeded to walk out of the store mad and frustrated. But that still didn't change as that employee still walked around and even came behind the counter to show the working cashier how to perform a certain transaction and then turned and walked away as if she didn't recognize that the line was extremely long and steady growing. I, as well as other customers were sorely disappointed. I think that your employees need to be retrained in customer service ethics when it comes to being courteous to the customers, recognizing the customer's needs, working as a team for the betterment of the business and the team, and refrain from profanity while in the workplace, especially in the presence of customers. I hope this can be corrected as this is one of the major stores in this area and it is frequented by children, the elderly and people of various professions. We shop here frequently and should be respected and treated with the utmost courtesy and assistance. Please rectify this problem before this gets out of hand.

Thank you in advance.

A manager always looked at us when we came to the store then one day she said we were caught on camera supposedly stealing and that we couldn't come back. It's the family dollar in Pembroke and the lady's name is Diane. She checked my baby bag which had diaper wipes and my child's snacks. Then she made us leave the store and told us not to come back. The lady is an older lady and she's Caucasian. She didn't stare at anyone else but me and my family. One time she told us only 2 can come in at a time. I believe she is racist.

On thanksgiving of this year i visited store #10381 in detroit, the isles were blocked, and there was merchandise all over the store, when i said it was hazardous and employee, which i later found out was the manager, said it quite rude, that they were short and if i didnt like it go to another store. fast forward to today december 30, 2017, this same manager was on the register and a elder lady was looking for balloons for a baby shower, she was ringing my items up, but paused and told the other customer, * i dont know where you can get them* i dont live over here all i know is whats in family dollar. which her tone was rude, and who asked, what happened to customer service?. and i mentioned to her she should familiarize herself with the area, she said why? she dont live over here. i know the management in that particular store was stealing along with employees, thats why i stopped going, i started back because they had a new team, i guess ill start back going on tireman, to the other store its clean, and they always greet you with a smile.

This item was 20 dollars I got it for Christmas for my son as a gift when I tried telling the employee that it wasn't complete she just denied that any of her stuff was opened before and blamed me for the product being incomplete. I wasn't looking to get my money back I simply wanted a toy with all the pieces. She was rude and I left the toy their because it was worthless to me I couldn't even build it for my son.

I purchased this item on December 15, 2017 and on purchasing it the cashier said keep your receipt jyst in case you can get your money back.so I sent my son up there Dec 26 2017 and they say they can't return it.si I called up there to talk to a manager a girl by the name of storm answered and said it's busy call back and hung up in my face.then I called the complaint people I was waiting for 2 hrs.its ridiculous.they are sooo unprofessional.i would never buy anything over 5.00 from there ever again.now I'm stuck with a 20.00 piece of junk that I soenty hard working money on.im writing this today but my experience is awful.😧😧😧😧😧😧

Discrimination! I came into family dollar to look for doggy diapers and family didn't carry them so I started to look at baby pampers the associate was nice she helped me pick out a size .. then security called over the p.a making sure the store was ok which is no problem i come to family dollar often . So the manager comes up to me and tells me to remove my hood (what!) I asked why she says that it's my fault security called over the p.a system.. one it's 4 degrees outside and she didn't ask anyone else to remove there clothing that's not right at all I was targeted for no reason I don't know if your company thought I was a muslim women wearing a Traditional headcover orwhat but you should put a sign on the door saying no hoodies

I walk into the store and go directly to the candy aisle on Christmas day and have 4 [censor] standing over me like I'm gone steal. One lady acting like she putting items on the shelf next to me, security standing directly in my face, and as always a rude foul mouthed Puerto Rican manager Joseph. The lines is always long with one cashier at the register, and I shop here almost every day despite the fact the manager is always foul mouthed. I spend about 200 dollars every week in this store but got somebody accusing me of stealing and telling me I'm spending an ssi check in the store. I work very hard for mine every week. To put this simply, 3 years of ignorance is enough. Joseph and his entire staff need to be replaced. I just might bring a lawsuit against this store.. Me being black doesn't warrant this [censor].

On today December 23 2017 I visited the Family Dollar store on Raymond Rd in Jackson MS. I walked in and spoke; no one said anything. I spoke again and no one said anything. If I'm not mistaken the associates are supposed to greet the customers first. They just looked at me like I was crazy so I walked out. I will never return to that location again!

On December 21, 2027 I visited family dollar to purchase a bag of dog food. I was in the pet supply aisle and the manager disrespectfully spoke to me which made me very upset. He came to me in the aisle and snapped his fingers at me and said I had to leave my book bag with my credit cards computer and personals at the front door I snapped my fingers and went off like this how I train my dogs you don't disrespect me and you don't talk to me like I'm your child and I not leaving my bag anywhere I'm got this bag of dog food and I going to the cashier and please get away from me and do not say anything else to me he followed me to the front of the store continually talking in a disrespectful tone and when I got to cashier he told the other employee not to sell me the dog food. We argued about how stupidly and disrespectful he was treating me a customer until he decided to call the police after I thought about it I decided to go across the street to Walgreens were they treat customer with respect and appreciation. I do stay in the neighborhood and made a videotape of the last five minutes of my experience which I am posting on all social media platforms to inform others of my horrible experience.

I am, or should I say, was your Family Dollar labeled Chili no beans and Chili with beans biggest fan.
If there was a fan club for your Chili I would be a member!
Not only I, though, our Family Dollar Store which was on Elsmere, Ky's side of the street, but now is across the street on Erlanger's side could not keep your chili in stock!
Requesting it all the time.
The manager told me you have stopped supplying it.
Why?

I have been many times to family dollar and the sales associates are always friendly except for yesterday when I went at night the sales associate was extremely rude. I have a toddler and he knocked some stuff out of the counter that I didn't see until the sales associate came up to me and screamed at me that my 2 year old had knocked some stuff out of the counter she literally told me off I was so embarrassed that she was yelling at me infront of other customers I apologized and told her that I didn't know he did that but she kept going off on me and said she gets out at 11pm and has to pick it up I offered to pick up the things my son knocked off the counter but it got her more upset and kept yelling at me and on the way we were out the door she looked at us ugly. I really thought that was unprofessional there is other ways in talking to customers not yelling at them and telling them off.

I am talking about Family Dollars in St. Louis.
I am in between Family Dollars in the City of Wellston and the City of Pine Lawn. We already lost one of our stores in Beverly Hills Market, and we don't desire to lose another one. Perhaps you have some type of security training or customer service training, but one thing I did notice is the under staffing of our locations and security is trap! Which makes our locations easy targets. Please tell me how we can make this better. I witness someone eating a bag of chips in the back of the store while the store was packed with only two employees. Help. Please We love Family Dollars send in specialist

They always closing before time witch store is to close at 10:00 and very rude to customers also they always behind on getting stock out than get an a attitude when asked can they check the back stating that if I come back tomorrow someone will have it out it's not unpacked bad for business.. TJ is the manager I spoke with and his attitude was trash I don't even want to return to this Family Dollar and it's the closest to where I live

I have wrote head hq because I was bullied buy my manger who is still a manger at store 139 hathway rd New Bedford I ask for my job back due to to sistuation cause calling employees retarded and dum to his ex manger on the phone in Spanish so a customer came to me tell me he talking out his employees and ask her number so she could report it ask for the manger I told her he was she said omg I can't beleave it so she reported to hr as I walk up to his ask if please not talk like cause he the manger and someone calling hr he said if didn't like it to leave so I wrote a note explaining my feeling and crying he never reported the not to lauri the dm of the district he lyed and I lost a good job that was dream of haveing to support two girls I wish for atleast rehirable or fairativey it not right this not I wrote to hr Dear,
Who this may concern I Suzanne Harris was as assistant manger for your company on June 24 2017 witch I walked out due good cause I wanted to write my story cause think unfair that not rehirable and wanted to apologize for my actions but one thing leaveing I lost something leaveing due to my manger bullying his employees I just lost hope after about 6 different mangers witch everyone was wonderful still I was working a shift the week bf the day they excuted me out the system I came in to my 6 am shift and I was doing just fine till the store opened and I heared a customer in next line say Omg I can't beleave he's talking about his employees like that I will calling hr gave her number and she reported a report witch well be able to see if look into gaberial behavior reports as I walk up to front after pacing back and fourth so I ask him if he could stop please he the manger he didn't reply to me only words he gave me was if didn't like it I can leave I said didn't and I wrote a note and left it on camera on terminal 1 cause terminal 2 was down at the time as I loved my job every much and think that me and gaberial deserve consequences for his actions and mine as well instead I lost my job and let my manger take best of me witch thought never happen cause I love this job so much I wouldn't even miss a day I work double if could I made family dollar apart my life and now it not and that was my goal job it what i wanted I lost a dream and just trying to reach out for fair activity I want to ask corporate office to make me rehirable I just want second change to make my dream . I worked for store 139 hathway rd New Bedford nice store gaberial was manging it and still is and thank u all for talking time to read it but I can't let go of it when have a dream and 2 kids to look after all I can ask for is hope I thank u all
My phone number is [protected]
Sincerely,

I visited the Family Dollar Store on 10911 N Western on 12/17/2017 around 830pm. I was followed by the cashier throughout the store. The cashier was so close to me that when I stopped walking she bumped into me. I asked her why she was following me, I offered her my backpack, that was attached to my back. She could clearly see that I was not stealing. The cashier said she was following me because it was folded over and it looked like it had something in it. I said no, can I please get an apology. You just profiled me. The cashier then called me a [censor] kicked me out the store. She then began trying to attack me outside, a customer had to pick her up to keep her from hitting me.

I went into Family Dollar on Cedar and Shields in Fresno, Ca. The cashier Charles or Charlie, goes by Chuck charged me twice for an item. I then realized how he rang up my items caused me not to save as much as I was suppose to. I then proceeded to go back in and talk with the then manager on site Dewight. He was so rude and disrespectful. He did not want to help me and left me to be helped by a female associate who didn't really know much of what she was doing. He did not believe me and went to watch the cameras and contact Chuck who had already gone home and proceeded to call me a liar through the phone. I am completely upset and hurt by this whole experience. I frequently shop many Family Dollars. I regret going to this particular one tonight. I just wanted my correct discounts and money back.

I was accused of stealing at store #[protected] bellfort st Houston tx I am a customer who goes to that location to buy items and today I went into the store to get some air freshener and cigerates and when I walked out the lady had wrote down my license plate. One of your employees accused me of stealing. 12/15/2017 at 13:30:57 I am a value customer

I got home and opened up the the box and # 1 the cable was not in the box
# 2 the connection was broken # 3 even with the receipt the employee refused to give me a working one, she insuated that I stole the cord so I bought a new one. She lied to me about returns and told me to go to a different store! Extremely rude employee, she even refused to give me her name ! Store #11414 Miami gardens