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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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2:48 pm EDT

Family Dollar refund or exchange

I have been a longtime customer of Family Dollar i purchased a 3 pak of hanes boxer brief underwear and mistakenly chose the boys instead of men underwear i did open the package but did not wear or touch product the manager at the store #[protected] S. Commercial, Chicago Ill. 60617 refused to refund or exchange said product his name is Derrick Staples my phone is [protected]

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10:04 am EDT
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Family Dollar general and constant filth and mess

Although now avoiding this Family Dollar store because it is always so messy and filthy, as it's just one block from my house, I popped in once again and was more appalled than ever by the shocking disorder. About 6 or 7 employees behind the counter...only 2 registers open...but as usual, clothes and foods on the floors, shelves partly empty or disarrayed, every aisle scattered with trash or fallen products, and the floors polka-dotted with ground-in gum, candy, whatever. This is apparently the 2nd Manager in its' 3 year(?) history, and no improvements whatsoever have been made. I am loathe to stop at any Family Dollar store now, as I perceive that Corporate does not investigate or demand higher standards from their franchises.

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9:40 am EDT
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Family Dollar customer service

Cashier name Corina send inappropriate pictures to customers while at work. Took a inappropriate bathroom selfie during work hour exposing herself. Very disrespectful and unprofessional. It appears she has the tendency to send inappropriate pictures to all men customers. When confronted she sent it was her. Clearly you can see the Family Dollar logo and the color of their employees t-shirt.
7369 Alameda El Paso Texas 79915
Family Dollar

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5:11 pm EDT
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Family Dollar manager at store 01524...

On 7/9/2018 at 2:27 pm i went to Family Dollar store located on 9430 cullen houston, tx 77051.I was returning some shoes so i put my bag down. I proceeded to shop for the right items. I got 2 pair of shoes and a towel which wasnt part of the transaction. The manager was the only register open. So i presented my merchandise to her at that time she asked me what was i doing? I told her "remind you she had 1 line open n 8 ppl behind me. I let a lady go in front of me cuz i didn't have the reciept. She then looked at me and rolled her eyes. I retrieved the receipt and dats when it started. Will explain everything. This the 5th time she's been disrespectful and destrimanationing against me. Im gay n her words where very disturbing. This isn't the 1st time but last. Im taking legal actions against Family Dollar and her in which she wouldn't give me her name. I then called cooperate and talk to Mr. Ivan n he also was rude and NO HELP at all. Smh it's sad because i stay 5 mins from this store and can't even shop in peace without embarrassed disrespected and less then. She said some ugly words that hurts me so bad to even repeat. I want something to be done about this. Im not the only customer had this problem my other friend gay and she did the same thing to her. So i know its discrimination. Please conract me at [protected] before i take legal actions. Thanks Rosecina Evans

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robbiej
, US
Jul 14, 2018 7:50 am EDT
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so i haven't heard from the dollar store as of today, still got my complaint about my refund. send it in on the12th of july 2018?

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5:55 am EDT

Family Dollar family dollar coffee

What happened to the family dollar coffee you had in stores medium roast you don't carry it anymore this is good coffee why would you take it off the shelves it seems like every time something is good and a lot of people buy this item you take it off the shelves and put something else on shelves or different brand I want this item back in the store

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FDSM3515
, US
Aug 24, 2020 10:40 pm EDT

@Herwick we still have it here in VA

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FDSM3515
, US
Dec 13, 2018 12:28 am EST

Family Gourmet just changed the name to Chestnut Hill

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H
Herwick
, US
Jan 01, 2020 3:52 pm EST
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Replying to comment of FDSM3515

Can't find within a 40 mile range. Checked in Parachute, Fruita, Clifton, and Grand junction. All in
Colorado. Has it been discontinued?

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M
10:05 pm EDT

Family Dollar harassment

I had a horrible experience at this location I walked in shopping for laundry detergent I was rudely approached by the assistant manager he came up to me yelling at me stating I'm not allowed in the store he stated he saw me before I stole from that family dollar and he recognized me I was shocked from this behavior especially for a assistant manager he was pointing at me and was yelling aggressively at this point I didn't feel comfortable or safe in the store anymore he went on to talk behind my back to the cashier when I got my item and walked back in line I was stared down by the cashier I asked to speak to the manager and he approached me again rudely and aggressive and stated that he is the assistant manager and that the main manager will be there the following day but it wouldn't matter because she will recognize me too for stealing from the store the cashier asked my age and realized they may had the wrong person she gave me a $0.50 cent discount and the manager made excuses for his apology honestly this was the worst customer service I have ever received in my life I was to the point of calling the cops for harassment and discrimination the Assistant manager name that acted so poorly was Jerome and the cashier Delilah these people caused a scene in front of the customers and embarrassed me I suffer from anxiety and I was to the point of having a panic attack

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8:25 pm EDT
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Family Dollar wise va. family dollar stores

07/08/18 Hello Tonight I needed to run by Family Dollar Store in Wise VA. 24293. I was trying to get to the store before it closed and I had 7 minutes to spare when I arrived and they had already locked the doors and there was several people trying to get in. I think if you state on the door that they close at 9:00 P.M. they should close at that time. We motioned to the sales clerk it was almost 10 till and she just shrugged her shoulders at us. I was extremely upset as I had to drive way out of the way to get what I needed.
I hope you will address this with the store manager.
Thank you
Linda

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Update by Lgratliff
Jul 08, 2018 8:26 pm EDT

07/08/18 Hello Tonight I needed to run by Family Dollar Store in Wise VA. 24293. I was trying to get to the store before it closed and I had 7 minutes to spare when I arrived and they had already locked the doors and there was several people trying to get in. I think if you state on the door that they close at 9:00 P.M. they should close at that time. We motioned to the sales clerk it was almost 10 till and she just shrugged her shoulders at us. I was extremely upset as I had to drive way out of the way to get what I needed.
I hope you will address this with the store manager.
Thank you
Linda

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5:40 pm EDT
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Family Dollar corporate management

Ok I live across the street from one of your stores in Fort Smith AR, on N. O St. Store # 3920. I spend A LOT OF MONEY IN YOUR STORE. I am going to start going to General Dollar Store down the road or Walart because your cooperation does not care about it's employees. This store has been out of air-conditioning for about a 2 months now & the employees working are being kind to customers but are miserable working in such hot conditions & I'm miserable walking in there as a customer. It makes me wonder why I do spend so much money in there to support you & not Wal Mart when you don't care about your own employees well being? As a customer I'm only stopping in there because I like your "employees" who should be given something "nice" from you at corporate just for keeping their jobs & not walking out on you for such terrible conditions. Today I went there & it was 94 outside & 82 inside. You should be ashamed of yourself & you should live in the south & see how you hold up with a box fan on the floor at your Job. It takes 2 mins to call to fix it & y'all have dropped the ball. .. sincerely a discussed customer with corporate management of the Family Dollar Store on her way to another store if you don't right your wrong! Shame on you!

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Cecilia Morris
, US
Jul 20, 2018 1:09 pm EDT

The location in my area has been closed for the last few days so i call to find out if it will reopen after all of the prompts to get to a live person to ask the question the i get a survey asking for my ph # and because i didnt enter it after 3 time request it ended my 5 min ph time trying to reach a live person, call back push 1 stating i was in the store it wants store # didnt enter it so back to the survey asking for my ph # to complete the survey...10 min waste of time...way to value your customers...
FAMILY DOLLAR is not worth the time i spent trying to reach cs nor can you have anymore of my money if im not important enough for you to take my call, and to disrespect me in that same call, my money is not important to keep you in my community...NEVER TO SHOP WITH YOU AGAIN...
AMAZON for everything...

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5:58 pm EDT
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Family Dollar employee

A man at the Lebanon Ohio family Dollar was very rude when i went to return an item that i had the receipt for and he had told me i can't return it because it's been opened, I've seen the return policy and I've returned electrics before. He told me it was a waist of time to contact you guys because you would tell me the same thing. That I'm not aloud to return an item that doesn't seem to work.

If an item isn't working right and has been opened you should be able to return it for your money, all stores do it. My item didn't work and I'd like my money back .
My item was a ihop speaker, the advertisement on the box lied, it wasn't as loud as it said it was. Doesn't hook to TV's properly, so why am i not aloud to get my money back with the item and the original receipt? That's an outrage. I plan to call corprate and i will never return to the store because the man was a complete an total JERK.

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KenzieBora
, US
Aug 27, 2018 10:29 pm EDT

It is policy, no money back for electronics, only exchange. Thats with receipt. But they should've atleast told you that before you bought the item. Jus incase.

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5:48 pm EDT

Family Dollar manager rude and store filthy

Manager cursing customers and store filthy .employees standing around laughing about how this particular store was where they sent the people who didn't work well or get along with others. Most shelves empty .clothes all on floor.food out of date.employees saying they have weeks worth of trucks merchandise in the back yet to be brought out due to the run over rate of the employees.most cashiers and managers only there a few weeks and new replace them .

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7:39 pm EDT
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Family Dollar returns (tracfone doubler card) exchange with (60 minute airtime card)

Store # 8794 Galveston Texas. I wanted to purchase a 60 minute airtime card. Customer
pays and receives a pin number on the receipt. When I put the pin # into phone, no airtime was added. Tracfone customer care informed me that I had purchased (airtime
double card) . I asked for a 60 minute airtime card. Went back to store with my receipt.

Manager claimed he could not exchange one for the other. Family dollar does not take returns on electronics. The cash register would not allow return. The monitor said insufficient funds. the dollar amount between $21.00 and $22.00. MANAGER STATED HE WOULD NOT TAKE $20.00 OUT OF HIS POCKET. I INFORMED HIM I HAD TAKEN $21.00 ALREADY. All I want is my 60 minute airtime card. Give my money back I can go somewhere else. This problem could be fixed with a phone call. Tracfone customer care [protected]. Corporate [protected]. My email is [protected]@gmail.com.

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5:19 pm EDT

Family Dollar manager

The manager that was the cashier was very rude and using profanity and pointing all in the other employees face. The other employee was very calm and processional she kept her cool and she apologized for her employees behavier. I be in this store maybe 3 times a week and every time I come to this location this manger is always sitting down or on her cell phone. I think the lady name is Benito that was calm and very respectable but the other young lady i really dont know her name. I really not sure if ill be coming back it the other lady is their. The store that i attended was 03149. This is not the first time the manager was being rude I attended last week and she refused to ring up a customer because of her coupons. I think the company will be loosing money with that manager..

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4:57 pm EDT

Family Dollar refusing to honor sales ad 06/28-07/07/2018

07/05/2018 have a sales on Rubbermaid Takealongs, 2/5.00 they ring up 3.00 ea, talked to the manager was told that what was in the ad was on corporate, and that it was up to them (corporate) to fix the register, and I asked did I pick up the wrong ones since the ones I picked up matched the picture could not tell me since they was out of ads and (I didn't know I would have to bring my from home), and that I would have to pay the price that came up and that they would not honor was in the sales ad. I could not believe this, so I left the store. not happy with the service, and lately the smartcoupon is not working and so I stop using it, very disappointed with Family Dollar lately

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12:42 pm EDT

Family Dollar racial profiling

This happen 7-5-18 at 1 o'clock pm. John who I believe is a manager and another employee who refused to give me her name racially profiled me today. I was in the store address 3205 crill ave palatka Florida 32177 when i was approached by John who said " I have to follow you because you have a jacket on" He also stated "yesterday we caught two people stealing". I instantly felt unwelcome and uncomfortable due to the fact that I was being followed. He stated that everyone that comes in the store wearing a jacket has to be followed. I ask if that was store policy and he stated "no". Being that I'm a young Hispanic male with tattoos I instantly felt I was being racially profiled. I never want to go threw this again. I feel that since it wasn't store policy to follow a person wearing a jacket John as well as the other black female who was working this day were racially profiling me because of the way I look and should be fired immediately.

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11:45 am EDT
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Family Dollar 08846

Store #08846 Manager Sonya Davis
Sales receipt #[protected] dated 7-3-2018
I was overcharged $11.12 I called and brought sales ad, iPhone with app.
I am disabled and have shopped at that location for 7 years, the manager and associates knew me by first name.
The manager refused to honor the ad my sales app by Family Dollar, she reviewed my
information and offered $2.25 . the reason given was I did not mark the items on the app. When shopping I added several items to my cart.
She was rude and sarcastic in front of customers at the counter. I told her I would bring all items back and she stated that was fine she did not need my $54.14 purchase.
I want the sale price overcharge of $11.12 actually the full $54.14 purchase so I don't have to have any contact with her attuide.

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9:25 am EDT
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Family Dollar customer service

I went to store#06960 located at 455 Dumont Ave. Brooklyn, NY 11212. I visited the store on July 4, 2018. I was purchasing a grill, charcoal, lighter fluid and few other things. I saw that the charcoal was on sale for $5. and when the cashier rang it up, it showed it was $5.95. I showed him that the ad said $5 and he said he doesn't know why it says $5.95 and do I still want it or not. I told him that was a rude comment and asked for the manager. The manager came over (whom name was Max) and I explained about the ad and he himself said he doesn't know why it's ringing up that price. And not one time did he every apologize for the mishap and the cashier. The manager asked me as the cashier did, if I wanted the charcoal or not. I thought that was very rude of the workers. I did purchased the items but 20 minutes later I returned the items. And again the cashier was rude and didn't know to do a return, the manager as well didn't know to do a return. I waited for 25 minutes for a return. I've working retail for over 25 years and this is not how you giving good customer service. I really will not shop there again. They need customer service training and cash register training. My receipt information is...[protected]. My email [protected]@gmail.com

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10:57 pm EDT

Family Dollar employee

It is appalling that you allow someone who clearly hates customers and people to work in your establishment serving people. This behavior is disgusting and uncalled for. This is for store 08824 Louisville KY 40272. 13313 Dixie Hwy. This has been an ongoing thing. This particular employee has cussed in front of customers behind the counter causing a scene, has cussed at customers & employees. She is always disrespectful. It's really sad that the store manager was forced to quit because of the employees there.

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10:59 pm EDT
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Family Dollar customer service

I visited store #02174 on July3, 2018 located on Mt. Rose Ave in York, Pa. I walked up to the front door it had no handle and no chimes to signify someone had entered. The front exit door had no handle and no chimes as well. The store was trashed. Stock was partially in the aisles.The stock crew made themselves approachable with their demeanor. I picked up my items.I approached the checkout located at the right side. I see the first customer just standing there.I look up to see the female cashier on her phone. A man was behind her slightly to her right with a cell phone in his hand.The female cashier took the first customer monies picked up her cell and started texting. The customer was made to stand there for about three minutes while the cashier texted.The cashier gave the first customer her receipt with no parting greet and no smile. The second customer was not greeted.The cashier again picked up her cell phone and started texting while the second customer's card was read by the card reader.The cashier again did not give a parting greet, she was not friendly and she did not smile.The customer was unhappy with her transaction by the look on her face. It came to my turn.The cashier picked up her phone read her text and dryly told me my total.The cashier shoved me my change and receipt as if to rush me off. The cashier again picked up her phone and proceeded to text. The team members are only as strong as the management.The behavior displayed while I was in this facility is very unacceptable. The uncleanliness is disgusting.The whole team needs to be held accountable.

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3:51 pm EDT

Family Dollar service

The store in federalsburg md needs a major overhall on employees. One we got to look at an employee with F_ _ _ _ Love on her hand next Stacey i guess is a manager well not only did she have custimers waiting she started complaining about how nobody rang the bell so how would she know theres customer an noy only that she puts the work before customers i came in to buy cigarettes right at counter i had to wait for her to finish writing something on a clip board then she stopped staighted up the papers on clip board then walked hung it up an then came back an asked what i need. Really no sorry for keeping u waiting no I'll be right there just like today instead of being like oh sorry for keeping u waiting she complains that the lady didn't ring bell so then i call you an not only did i have to look up number( because no one answered the phone because when i walked out she walked out smoking in front of store so when i call to get number no one answered) then i have to talke to some automated machine im already upset why would i then want to tell the machine an on top of that the machine says it will take 5 days to get a response come on family dollar you cant do better than that. I like the store but ill NEVER RETURN AFTER THIS. This is not the way to handle customers in store nor is this the way to deal with complaints.

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2:48 pm EDT
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Family Dollar customer service

We stopped Into store #10465 2441 Lincoln Hwy Olympia Fields IL., On 7/3/18 at around 2:00pm. When we approached the cashiers to be rung out, the two of them were already having a personal conversation about an issue. Our cashier seemed to think their conversation was more important than customer service, since we were the ones to greet her. She didn't acknowledge us at all. No response or eye contact from her, just scanning our items. The conversation got a little bit deep between the two, as she even began to use profanity in front of us and even the customers behind us. Then she just handed us the receipt, AGAIN no acknowledgment. We told the two to have a good one. Usually don't do complaints, but I have about ten yrs in customer service, and some things are meant to be left for later...in private.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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