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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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4:47 pm EDT
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Family Dollar store employee

I am a former customer of family dollar. I use to shop there at least four times a week. I recently visited a family dollar on Friday August 3rd to get my cleaning supplies. As me and my daughter were walking in the store, one of the employees yelled out at my daughter and said, you are not supposed to be in here, she kept yelling it and me and my daughter was surprised and we were asking her why and what is the problem? The employee would not never tell us, we were wanting an answer. She even told the other cashier not to ring me up if I bought anything I was so surprised how this employee acted. I was so furious at your employee because she humiliated me and my daughter. She finally calls the police on us and I heard her tell the police that my daughter had been banned from there for stealing, which is a fat lie, my daughter has never stole anything. As a matter of fact, my daughter does not even go in that store. When she goes with me to family dollar she usually sits in the car, but this particular day she went in with me because it was hot outside and she had her child with her. She must have her confused with someone else, but the way she talked to us was so uncalled for. She even threatened me when I was leaving, her comment was you know where i stay. The more i think about this incident the angrier I get. This was not the first time I had problems at this store, a couple of weeks ago I purchased a dress and I tried to exchange it for the exact same thing but a bigger size, the same employee would not let me exchange it because I did not have a receipt. The store is located on Norment rd in lumberton NC and the employee name is lynette pierce, I would appreciate it if this matter was taken care of because I really love shopping at family dollar but not this store. I was shopping there bacause it is near my house. Thank you so much

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Update by Ransom1973
Aug 08, 2018 4:49 pm EDT

Employee

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4:30 pm EDT

Family Dollar very very disrespectful

Store #[protected] Aldine mail rd houston, tx
I went to thisfamily dollar because it was closer to my house and as soon as i arrived they put a sign saying "i will open in 10 minutes" i saw employees mopping inside. I understand they were cleaning but i don't understand why they have to close the whole store up. It happens frequently. Some guy parks right infront of the store, he literally drives over the bench to park there( theres no parking spot). They are extremely disrespectful, i put in a complaing to workers there but no actions were taken, infact they were laughing when i tried to explain what the problem was. It's a shame that employees treat they're customers like that. They should take they're job serios which they don't.

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12:23 pm EDT

Family Dollar customer service extremely bad

Family Dollar in East Toledo, Ohio sucks. The store manager is rude about products out of stock and is always on personal calls on the company phone when we go in there. A cashier has left the register in the middle of a transaction to talk to another employee. Lines to the back of the store and 1 register open at all times when they have 4. This is the 5th complaint against them. They never have carts available. Shelves are normally empty. We have started to boycott this store and company. I would rather walk to dollar general then go to a company who cant keep employees or have rude employees and a messy store. This is the second family dollar store that i have had issues at. They have had at least 5 store managers in 5 years.

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6:54 am EDT
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Family Dollar manager

I went into your Mt Hope Ave store on my lunch 8/6/18. I picked up my items and proceeded to wait in line behind a Caucasian lady. The Rep or manager was a black guy with dress he ignored the fact that I was standing in line never did he say he ad going on break the lady he was talking too said that I was waiting on him as he went in and out from behind counter he then went on to say he was on break and I had to go in other line. I politely went in other line but was bothered by this profound unprofessionalism .

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7:31 pm EDT
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Family Dollar customer service

My daughter walked into the school with her bag, the employee came to her face and started telling her rudely to check in her bag and telling her who knows what people like you carry in these bags and it's a stupid bag, and a whole bunch of other things. Just cursing at her out of now where because she was wearing a hijab, she felt humiliated in front of all the customers and just left the store. When we complained he came out yelling at us too. Told us he had no time to baby customers.

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4:15 pm EDT

Family Dollar health hazard

I visited the Family dollar located at 19650 NW. 27th Ave. As I walked into the store I noticed that it felt like the heat was on. As I walked further into the store I found it very hard to breathe. There was someone in the store coughing really badly I'm assuming because it was so hard to breathe. As I was waiting in line I told the cashier that I felt as if though I would have an asthma attack because it was really stuffy in here. I asked the cashier if the manager knew that the AC was broken. He replied "yes it's been broken for two weeks and she said that there's nothing that she can do about it."
Those workers along with the customers are going to get sick. The germs are lingering and multiplying in the heat. I will be reporting this to the proper department.

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3:56 pm EDT
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Family Dollar customer service

I was shopping in my local Family Dollar store and happened to see a flat of water. I grabbed a few more items along with the flat of water and proceeded to the check out. The employee rang up my items and when the water rang up as $24, I asked why it was so much. He said they were supposed to be sold individually. Why was it still in a flat? I mentioned that maybe the employees needed to do a better job at arranging their products because it was a waste of my time to haul all that water to the front when it should have been stocked properly. He refused to sell me my remaining items and told me to leave the store. Really Family Dollar? Is that really how you want to treat your customers. I asked for his name but he refused to give it to me, said I should have read his name tag and walked away. I am absolutely disgusted with the way he treated me. How can a company allow an employee to treat their customers like this?

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Steven Ray Slabaugh
, US
Aug 23, 2018 12:13 am EDT

You're the idiot for thinking that it was meant to be sold together.

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geeno
, US
Aug 07, 2018 8:32 pm EDT

In August 7, 2018. It is very stupid that family dollar at Bissonnet of Houston texas is still selling things that have been expired since the mid of may 2018 .

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M
2:06 pm EDT

Family Dollar manager of diamondhead store

The female store manager at the Diamondhead MS location is very unprofessional. I visit this location at least once a day. Every time I visit I have heard her bashing other employees and customers. During my last visit she was complaining about an applicant BY HIS NAME, telling another employee how she would NEVER hire him. I personally know his family. This woman is TERRIBLE. She is also VERY RUDE every time she checks me out. She had 4 employees there at one time. She had one register open with a line wrapping around the counters and displays. The lady in line in front of me walked out. This location has lost ALL MY BUSINESS. The previous manager was WONDERFUL. She worked hard. And always treated everyone with respect. This new manager came from a dollar general in the back of my neighborhood. I will now be giving all my business to dollar general. And believe me when I say I spend 100s$ a week. I have tried to tolerate this problem, however when I heard her bashing someone I personally knew that WAS IT.

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9:33 pm EDT

Family Dollar store’s security person

I visited the family dollar store on Thursday August 1, 2018. The store security person followed me around the store. Unbeknown to me that it was security. At times she blocked my path. As I headed for check out she was again in my path. I was not feeling well so I laughed at her hostile additude. She called me nuts. I remembered another item that I had to get and I, ignoring her, headed for the section that housed clothing. Again she crossed my path. Again she called me nuts. I became afraid when she said "you still have to leave the store and I will kick your [censored] outside".i was glad I had my phone as I contemplated calling the police. I approached the counter and she, for the third time, called me nuts. I asked the cashier for the manager and was told the manager came in early morning and I would need to come back. I asked her if I could leave a message for the manager. She told me that she could not give me the managers cell number. Off handedly she said that the assistant manager was in. I asked to speak to this person. By this time the security person was blocking the entrance door. I advised the assistant manager that I wanted to file a complaint and that I was considering calling the police. The assistant manager asked me who I wanted to file a complaint against and I pointed to this girl who was half in and half out the door on her cell phone. I motioned that I wanted to file a complaint against this person. She told me that she would inform the manager. I told her that it was wrong that I had been harassed by this person and that I seriously felt threatened and wanted to call the police. The girl then stepped away from the door and started to the back of the store. She said, loudly, "I was just doing my job". This is the first time I have ever experienced anything so frightening in my life.

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Update by Wandawho2
Aug 04, 2018 9:36 pm EDT

I contacted corporate and left a detailed description about this incident. No one has called me to date.

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7:36 am EDT

Family Dollar conduct of the store manager

On Monday July 23rd 2018, I went to purchase a few items at my local Family Dollar Store located @ 117-10 Guy R Brewer Blvd, Jamaica, NY 11434. A sign was on the cold beverage frigerator indicating that lips Lipton Brisk 16 oz bottle Ice-T, was $0.99. Once at the register the clerk informed me that it was not 99 cent. I told her there was a sign that said it was. Ivan said okay then just return it because I was not paying $1.75, when the sign said .99 cents. The clerk then proceeded to call for the manager. Don't know where she was but it took her about 15 minutes to come to the register. Once there I explained to her that there was a sign on the cold beverage refrigerator. The manager was very cold and unfriendly and said to me there's no sign. Another employee in the store I am man walked over to the refrigerator and said yes there is a sign there . I then suggested to the manager that the sign be removed because you're going to have more conflict with other customers over the same situation . The manager mumbled something under her breath rolled her eyes and walked away . I personally shop at Family Dollar at least 3 to 4 times a week and so does my staff . I manage several residence that occupy the physical and the handicapped . I was extremely discouraged by her behavior . She is supposed to be an example to the staff that she manages by being professional, courteous and kind to all that enter that establishment.

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12:51 pm EDT
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Family Dollar I was told i could no longer open carry wear my firearm in the store by the family dollar employee

I was told that I could no longer wear my firearm inside the Family Dollar Store in Beulaville North Carolina because the employee or manager I'm not sure told me they did not like it they instructed me to either not wear it in the store any longer open carry which is legal in my state or conceal it which is actually illegal in my state without a permit I have worn my firearm in this door several times before and I have never been told this I would like some clarification on this matter

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12:10 pm EDT
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Family Dollar falsely accused of stealing

I walked in family dollar and the first thing i did when i came into the family dollar on 16th n mitchell in milwaukee wisconsin. I shopped around and hear they had a shop lifter in the store. They let me purschase my items n had my lunch bag to keep me from leaving the store the police harrassed me. Grabbed me by the back of my pants n took me to the back to see the camera just to find i didnt take anything. The the lady manager was rude the whole time didnt apologize i returned my items n left.

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1:52 pm EDT
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Family Dollar quad chair

I purchased a red quad chair from my local family dollar on Friday July 27th 2018 and after purchasing and using the chair a few times the left arm rest plastic band connected to the frame of the chair broke as if it was not properly attached to the chair itself as if it was a manafacure error. the chair is only six days old and already broke it sat in the chair a total of 5 times. I walk into my local family dollar more than 10 times a week and this is the first time I've been disappointed in a product. My name is Michael Smith my email is [protected]@aol.com please contact me at your earliest convenience

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10:32 pm EDT

Family Dollar hand soap

The family dollar in new caney tx store #20291 1485 manager is very rude. I got a hand soap and put my number to use a digital. She said that there is no way I'll get it free. I told her that I am doing nothing wrong but putting my digital. She refused with an ugly attitude and voided the transaction. Then, she removed rhe rest of the hand soap so none else can purchase the item. I was so upset! Very bad customer service.

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Update by Monica mireles
Aug 01, 2018 10:34 pm EDT

That is wrong. She cannot do that. She can not refuse a digital coupon is a digital.

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10:12 pm EDT
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Family Dollar the rude nasty supposed assistant manager

This is 2 completely separate complains on the same girl she was recently hired. I hav e been told that she is the AM here in Rangely Colorado. This girl made a very inappropriate comment while wearing her uniform in front of another store. She was just getting off work and I know I didn't acknowledge her anyway buy as she walks past makes a comment about drugs, directed toward my bf and I. She is also my nasty neighbor at the apartment that we work for, but anyhow its on camera and was really uncalled for. Now I would have let that go however today as my bf and I are I. The Family Dollar store she spots us and was very nasty speaking to her co worker when we were checking out about the kind of people we are. How we are scum and such I will NEVER return to the store and have to deal with the nasty a** girl who things she is better than everyone because she isn't getting her way with the landlord that my bf and I work for. Just because she is pissed that she is being told that she isn't going to get the maintenance crew(myself and bf) fired she is being an unruly and disgusting individual. She shouldn't have the job where she has to be around any one on the public cuz she has no people skills. Seriously this should be looked into by someone. A customer should be made uncomfortable while trying to shop and be a normal citizen in society.

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8:41 pm EDT

Family Dollar store had no cart not one, stock all in the lanes, stock all over the place, dirty inside and out side

The store address is 4603 tidwell rd houston, tx 77016 the clerk put out round laundry baskets. Store # is 10679, it just down right dirty the box container is a disgrace, need to hire a ground keeper/. Aug 31 2018 around 4pm that clerk stated that need help to keep up with the stock, get a night shift to stock, just the stocker in the store so nobody getting in the way

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3:28 pm EDT

Family Dollar tower light up speaker 40 in

I purchased this product and I'm not happy with the sound and I took it in to return it and they're telling me I cannot return an electronic and less I wanna exchange for the same thing as well if I'm not happy with the first one I don't think the second one is going to be any better and on your voicemail recording from when I called the corporate it says you have a 30 day return on any merchandise so therefore why can I return this speaker

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1:29 pm EDT

Family Dollar store manager locking doors 15 minutes prior to closing

My husband and I reached the family dollar in Topmost Ky on July 29th 2018 at 8:45 Pm one of the sales associates had came to the door and I could read her lips as she was saying they were closed she then unlocks the door and I ask what time they close and she proceeds to tell me 9:00pm. She then goes back in and asks her store manager Alicia Turner if we were able to come in and I could see Alicia making smart remarks towards us. The sales associate comes and unlocks the door and tells us that we can come in but Alicia said that we had to hurry. My husband was the one that went inside and as he was checking out Alicia told him that she was ready to go home and get out of the store that she had been there allday so everyone needed to hurry. I really do not believe that this manager deserves the position and title that she is holding as she is very unprofessional and rude to her customers. This happened to several other people last night as we were not the only ones and they said as well that they were going to contact corporate. This is not the first time that we have been done this way with her locking the doors early and not letting anyone in. Something really needs to be done about this because alot of people are getting done really dirty by your store manager at Topmost Ky.

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11:06 am EDT

Family Dollar bad behavior, lies, discrimination

At store [protected] north Ashley street Valdosta ga 31601 phone number [protected] on 7/28/18 at 14:45:34 I went in this family dollar store to purchase some eye lashes me an my daughter had walked on the aisle to look at them as I seen the one I like I pull them off the rack to look at them as I pick them up they was already open so I continue to look at them the manager lady was at the computer a aisle away from me an my daughter she got up an acme where we was cause I guess she thought us black people is stealing in stead of her asking did I open it she got loud with me an said u gone have to pay for them lashes I said to her they was already open they fell out in my hand an I'm not paying for nun I didn't open an there was another one that was taped up up there too so the manger was like if u don't pay for them then I'm gone call the police so I politely told her to call them an to show them the cameras an it will show everything that happen she was so rude loud so she called them an tried to locked me inside the store I still paid for the lashes an I have two other witnesses that was there there name is Brittany an shell they seen an heard everything they stayed there until the office came we told her what was going on an the officer told me to do an complaint against the store an gave me an year trespassing so I can't go there

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5:47 am EDT
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Family Dollar ice cream been sold without seal and freezer burnt

On 7/29/18 my other half went to buy me some ice cream but he didn't check the product before leaving the store as well as the cashier didn't do his/her job of quality control of product leaving the store. Well the chocolate chip mint ice cream had no seal and when you open it up it has freezer burnt and look as if someone took a taste and just sat it back in the freezer. I'm 28 weeks pregnant my health and safety are very important I love you guys but you had to do better. Please email me A.S.A.P [protected]@yahoo.com

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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