Family Dollar
reviews and complaints

I just left out of Family Dollar I was waiting in line there was a gentleman in front of me waiting to pay and a young lady behind me the cashier stepped away from the register to go talk to her boss around scheduling in the middle of the gentleman's transaction he was ready to pay with cash so I said ma'am and she responded by saying hold up a minute so seconds later she came to the register with a nasty attitude she cashed out the first guy, and then it was my turn she bagged up my stuff and told me to get the receipt she did not hand me my receipt like she did the first gentleman so I don't have a problem with coming in that family dollar and no one says hi welcome to Family Dollar but at the very least I think they should at least be able to extend basic customer service skills with handing The customer their receipt, Britney was the cashier, and her boss was right there named Sharon I really think something should be done with this situation so that this doesn't happen which I'm sure that it does to other people .

Hello, I went to Family dollar in Chicago on 125th Ashland I notice alot of these store advertisement coupons hanging around so I grabbed 5 Clorox bleach but when I got up to da counter da young lady @ da register told me I cudnt use da posted advertisement cuz it shud of been taking down :(
I always thought if it's posted u shud honor it?
I lik family dollar an am very upset by this...!

On October 2, 2017 we purchased a Rca antenna fror $13.00 at the store#11900 Blacksburg Sc. We tried it out on all our televisions and seen that it wasn't going to pick up on any of our televisions. So my boyfriend took the item back on October 5, 2017 along with the receipt and was denied a refund was told electronic items couldn't be returned with or without receipt. If this policy had've been posted we would've never purchased it there. So I called and spoke to the store mgr whom name is Becky very very very rude for 1. She raised her voice and when I asked her why she was raising her voice she said well I'm sorry if you think I'm raising my voice but we have the policy posted and I said but it doesn't specify this on the receipt and honestly I'm not paying any attention if I'm in the store with 3kids to any signs she says well you can stop in and I'll show you. So I did just that the policy is posted but only visible for the cashier to see this is very horrible customer service and horrible to the company cause if I would've know the policy I wouldn't have purchased this item at family Dollar. And for Becky to be a store mgr she needs to learn to talk to customers and being more apologetic instead of raising her voice!

This has been going on for a while I have been shopping at the summerville Family dollar. My experience with how the manager treats her employees is outrageous. She should not talk to them the way she does. She treats them like dogs. From what I have over heard from her instructing her employees she is not a good manager. She is an unfit person for this position. Her first Name is Ashley.

I was wrongly accussed of stealing recently. I allowed the employee to search my things and she did not find anything. She continued screaming/yelling in my face in front of other customers. I tried explaining that also happens at Dollar General and that it most likely is my car key or phone but she just kept repeating why is it beeping and not trying to hear me out. I was highly embarrassed & disgusted by her rude actions. Not once have I ever been accussed of stealing. I asked her to pull the camera because I'm innocent, she refused & asked to check me again..I refused because if you didn't find anything the first time you won't find anything a second time and was told never to return!

Actually I am not complaining. I have a request. After dealing with so many angry, frustrated customers, I thought you might like a little respite.

I've been trying to explain to my great-niece, that texting or talking on her phone during work might jeopardize her job.

Of course despite my working in Customer Care longer than she's been alive, she thinks I'm wrong.

When I completed my Family Dollar survey, I was delighted (vindicated) to see the question about employees' personal cell phone use.

Please please forward the survey to me either electronically or by mail.

[protected]@gmail.com

I've been shopping at Family Dollar #6310 on Jeffersonville Rd, Macon, Georgia since it opened around 10 years ago. The store is always cluttered, with boxes stacked in the aisle, but that is not my complaint.

I went to Family Dollar this morning around 9:15 (store opens at 8). There were customers inside the store, but the door was locked. I knocked on the door. The customers and clerk just looked at me and laughed.

This is not the first time I've gone in the middle of the day to find the door locked with people inside.

I have stopped by the Family Dollar store in Stanton Ky with my children where I was not happy with two of the employees. I can't remember their names but they were both male employees, one was thin and one was over weight. My complaint is that on more than one occasion my children and myself had to listen to these employee's cursing loudly while having a conversation with each other. I feel this is very inappropriate, especially with children present. I'm not sure what your policy is about cursing while on the clock but my family and I are very offended by it.

I honestly do not know where to start, Lets start with a woman name mandy who is an assistant manager in the La Junta Store, she came to the las animas location to work a 9 hour shift without break which is against the law, but she is not my concern, I have seen workers there who work alone in the entire damn store ! they dont have no other workers to come in and help because they refuse to get this store a manager who has not had one for nearly 8 months now! Not to mention they have to send people they trust to the bank because there is no other workers there to take on that task, people who arent even working for this company is doing work in the store. Workers are being mistreated due to the fact most of them sign up for part time work and yet LISA the district manager is scheduling them more than 40 hours a week. when they try and speak to her about it, she basically ignores them. I witness an incident where a very stressed worker been there before 730 working an hour free because they have to unload a truck because the district manager cant get up off their behinds from taking constant vacations to get people in there to help these people out. I do not know what happen to that employee but I believed he may have been fired, which is UN acceptable and not right considering it is not his fault that management is so piss poor. Mandy was covering the store Friday October 6th, I simply asked one question, do they have you here alone ? she said yes and then went on to illegally slandering another employee when things got to much for him the other day. She was also seen in front of the store where her car is parked sitting on the hood smoking cigarettes taking up a spot that should of been for customers, she was also on her cell phone while checking out customers, while she continued to slander the other employee, I hope and pray that the other employee finds out and sue her because that is simply not right. Family dollar in las animas needs to get up off their butts, get more people in there to help the store run smoothly and not have only one person in the entire store trying their best to run it as the line continues to grow and go all the way to the back of the store. Many people have said they called corporate, then why is there nothing being done about it ? why are they scheduling part time workers over the amount of hours they are allowed ? Why are workers working as much as 9 hour straight without breaks. DISTRICT MANAGER Lisa I believe her name is, is on constant vacation she should be fired along with Mandy, who is also rude to other workers I have witness not to mention people not doing their jobs right, I went this morning to buy a case of water, . pick the water up and bottles fall every where, when I get to the register a different worker asked if they were all there, I said I hope so if not may i bring it back ? Yes was the answer but if its missing bottles We cant do it .. What a shame! get the big dogs in this store to make it better, or close it down period !

What a mess! This store is an accident waiting to happen. There is merchandise, trash and boxes piled high. The merchandise on the store shelves is just thrown on there. Someone is very likely to get hurt in this mess. I could only see one employee on my visit and that was the person running the register. I will again never return to that location.

I work in the plaza so i go into this store on kimberly and 441 (state road 7) everyday for all my needs from snack to a dring even suplies for work and all the employees are polite and carring but this one manager shes hatian and looks like a teenage boy (wont give me her name and she doesnt wear a name tag) shes so rude everytime i go in there she has a attitude and rolls her eyes when u have any questions for her so one afternoon i bought a lighter and i went to use it the following day and it wasnt working so i went to the store and showed the lighter she said i was trying to steal and lie that i purchased the lighter there lmao the lighter was 1 dollar i had 400 in my pocket why would i be trying to steal a lighter if i went to the manager to show the lighter was broken lol so how do u figure i was trying to steal anyways i left when i came back the next day for a dring she was nasty and tolled me why was i coming back since i was trying to steal. How rude and embarrasing i ended up leaving my stuff at register and walked out and now everytime i walk by the store and she sees me she points at me through the window and gives me her middle finger i just cant believe shes the manager ... shame on Family Dollar for having a store manager that treats customers like this!

Store #4280: The parking lot and landscape is neglected, there is paper and trash on the grounds, paper cups, plastic bags and other debris in landscape. It seems to me that management does not care about the appearance of the business. I feel that this is unprofessional and makes this business look bad. This is a poor representation of the Family Dollar brand.

I visited the 5009B Governor Ritchie Hwy location, where i attempted to redeem two 3$ coupons on a merchandise. The cashier did not understand the coupon. The coupon in print says that i could use one or more coupons on any Reckitt Benckiser product. When trying to verify with a manager the two employees conversed in foreign language and without looking at the print on the coupon, the manager told me i could only use one on the product. I asked the manager to read the print because it was an misunderstanding on his end. The manager then started becoming very disrespectful, calling me a [censor] and telling me to get the [censor] out of his store. This embarrasing exchange occurred in front of customers. Some other customers were even recording exchange.
Employees did not have name badge on. Both employees also refused to give me any information for a coporate number. I was also denied purchase of my other items.

Very rude. I wanted to purchase candles that were on clearance. They were ringing up for one cent. I wasn't aware they were only a penny. The original price was a dollar so being on clearance I didn't figure they would be much less either way I wanted them. She said rudely that they were ringing up incorrectly that she wouldn't sell them because that couldn't be the sale price and it was a discontinued item anyway. I asked to speak with a manager, she told me I didn't need to because she knew what she was talking about. Also the last time she was working she cashed me out and was ranting and raving about a previous customer. Saying she isn't a people person. She says this about herself, well it definitely shows! I will not shop if she is working. I will spend my money elsewhere.

Dear customer service, I went to a family dollar store today hoping that I could get some 2 dial soap pks (6 bars/pk) using my printed coupon from coupons.com, unfortunately the manager said that your system does not accept coupons if the customer can get it for free. Well it is not for free I will just get an additional 1 dollar off from the 5dollar for 2 packs dial soap (6bars). You should put in your weekly ad that coupons other that your smart coupons are not accepted. Aside from the embarassment that it were not accepted, I just wasted my time, effort, gas, in going to your store. So can you clarify on this if this is your policy so I will not be wasting my time going to your store to avail these coupons? Thanks!

I went to the store like I always do, looking for some plates and lock for my house. I was standing at the line with 3 others customers waiting for the cashier, when a lady approached to the supervisor, and ask her to open the register. I immediately told her that we were on the line it was very disrespectful for us that she opened the cash register for a specific person. She told me that she didn't went to opened but she did. She also told me that she was not a cashier. When I got to the cashier I asked for a supervisor and Idia which is the cashier name, told me that the supervisor was the person who treated me extremely rude and was disrespectful with the whole line who were complaining too. After the cashier finished with the transaction I stepped to the supervisor cash register, and I told her that she as a supervisor was not supposed to gave me that attitude. I advised her that I will submit a complaint, to what she said that I can send as many as I want, at the enda nothing is going to happen to her. I felt sad, upsed and angry because this is the store that I always use for my house, and I was abashed and given a really bad customer service. I asked her name but she refused to provided it. I think that those kind of bad experience should not happen again. People like me just want to be respected and we expect to have a nice time when we visit the store to purchase. I am also disappointed because if she is a supervisor she should have the best customer service ever. I hope that her manager or someone about coach her and take measurements for this incident, especially for the answers that she gave me.

I am complaining about Family Dollar store #08871. I object to the store playing only christian music. Not everyone who goes into the store is a christian. I complained in - store and was told it is the only kind of music they are allowed to play. In your private home, OK, but not in a public business! I don't want to be forced to listen to christian music.

I had purchased a track phone at family dollar on west 4th street and the manager was rued and unprofessional talking with me with lots of attitude. I told her the cashier told me I can exchange if not the right merchandise, I was told I don't care what you was told no exchange I also to her I had receipt. All im asking to exchange my merchandise I pay money for she could have solve problem in a more supervisor why. I need to exchange or get refunded my money .

I went into store number 7452 located on puritas avenue in cleveland Ohio. I didnt catch the names but when I was checking out I slid my card and tild the cashier that I wanted to get something else she held the transaction back I went to get my item and came back and when she rang up my items all together she said I had insufficent funds. I can over draft on my card. I dont know what happened but apologized and called my card and the transaction went through on my card. As I was leaving rhe cashier said very mean"well next time you need to call your card before coming here because I have to put away your groceries and this is ridiculous!"she screwed something up. Im not sure what. Well when I got in contact with customer service the lady wanted to speak with the manager and the manager refused to talk to customer care because she said that they are not allowed. The customer representative was trying to get my funds back onto the card and she needed the manager to confirm that my transaction did not go through. Well the manager would not talk and walked away so when I asked to get the corporate number the manager had an attitude and gave me the number. As I was walking out the manager and the rude cashier were talking loud saying"I dont care if she calls corporate let her call and they were laughing". I was embarrassed. The cashier was not in trouble for being rude and on top of that the manager was laughing and being rude as well. There also was other customers around. I had funds on my card. I had up to 100 dollars to overdraft and my items came up to $75. The cashier did what she did and it was not my fault that it said unsufficient funds. Very very poor communication skills.