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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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S
12:28 am EDT

Family Dollar danielle roberts, store manager

Danielle Roberts is the Manager off store 11170. This is all of the complaints I have gathered on her from customers and a few I overheard from the workers.

•Store did not open till 2:30 pm (8/6/18)
- Happens often, store opens 30 minuets - 1 hour late when she opens
- Happened before, store opened at 10 am last time
•Took money from petty to go get quarters and never came back with it till the next day at like noon
•Always gives workers schedule late Saturday night
- Gives workers Sunday's schedule then rest of the week on Sunday after closing
•Left spill magic in front of the cooler for 2 weeks
•Came into the store drunk to the point where customers noticed
•Starts projects gets halfway through and starts another one and has other people finish them for her
- Two workers (Assistant Manager and Cashier) have quit since she's been there bc they were tired of picking up her slack
•Changed the safe code and didn't tell anyone so next day when they opened they didn't have cash till 1 pm when she woke up and called them back
- laughed when they finally got in touch with her bc they couldn't get into the safe
•$5 over when she declared (8/27/18)

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M
5:35 pm EDT

Family Dollar cashier arguing for receipt

I paid for my merchandise and didn't get the receipt, went out cause I thought he gave me receipt with the change I return to the store in less of 30 seconds and ask for receipt and he start arguing in front of other customers and gave me the garbage can so I can look for the receipts. Awful experience this is not the first time that he has done that. You should check the camera

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2:03 pm EDT

Family Dollar bluetooth speaker

I bought a speaker for my granddaughters birthday and when she opened it it was not the speaker i paid for so i take it back to be told they dont take bck. Electronics that have been opened. Well how are you supposed to know it was the wrong item if you dont open it? The assistant manager said read store policy well there isnt one on the receipt so he points to the one on the counter. So i assume customers are suppose to read refund policy before making a purchase. He also said no one would put their old speaker in the box and return it but working in retail for 20 years yes people do just about anything but he argued with me in front of other customers saying oh well the customers not always right. Well ill dissagree especially when i have a receipt. So in other words if you buy something(electronics)from the family dollar and open it you are screwed... No refund. No exchanges even with a receipt thats only 2 days old. Ive been a customer for over 20 years and have NEVER took anything back. I will no longer shop there. I have to say ive never had a problem with any other retailer if i had my receipt. Very poor customer service

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J
10:14 am EDT

Family Dollar employee

On 8/23/18 around 4pm I walk in your store with my manager that runs the Palms beside your store.
We were greeted at the door by employee on duty that day.Stating that I was not welcome in that store.I ask why! Employee states that I was on camera taking a bottle of nail polish.The police was called, no charges were filed.
I am appalled by this accusation, embarrassed, and waiting on legal on my end.
All I ask if your going to accuse me of stealing and it's on camera.Show me!
I was informed under council to Lodge this complaint formally.
If this can't be resolved within your company, I am seeking legal action.
Thank you for your time

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A
8:23 pm EDT

Family Dollar manager

August 23, 2018 in Sinking Spring PA, the store manager, a blonde haired middle aged woman was talking about her personal life to multiple customers in front of her as she rang them up. Customers that don't know her at all, had to endure listening to her run her mouth about her personal life. She has no boundaries or filter. She was telling people that her ex put a knife up to her neck. That she beat him up, and now the cops came after her, so she is going to Court now, and that the Court is going for her side because she doesn't have any criminal history. That her ex does have a criminal history, and that her ex-has dealt with the same Judge before.

Everyone has problems. Keep your personal life out of your work.

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R
11:22 am EDT

Family Dollar employees threatening customers

Walked into the Family Dollar on 1525 Manatee Ave E, grabbed my items for purchase and proceeded to the counter. There were 3 employees standing behind the counter with 2 registers and neither register was open. I asked the manager why a register is not open at lunchtime. His response was that they were counting drawers. This makes no sense. 3 people 2 registers and were counting drawers during lunch hour. I told the manager it makes no sense then was threatened by another employee named Chad. I used to go this store 2 to 3 times a week. The new manager and staff are toxic and I will not be returning.

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J
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Employees/ Manager

On Weds 8/22/18 at 7:30pm I went into Family Dollar looking for plain white printer paper. I didn't see any so I proceeded to ask the two guys that were working. They stated its out back, I asked if they could go it for me, they responded no we work 12hrs tomorrow and we will do it then. They became rude and refused to go get paper and make a sale. I will never go back there again and will be telling everyone how bad the customer service was, especially coming from the so called manager Rich.

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R
7:46 am EDT

Family Dollar manager and only person working at the time

I went to do shopping at the FD at Alum Creek WV the store number on the window said it was store 12080. I done my shopping an went I went to check out the woman was out side waiting to get her kids off the bus, mind you she was the only person there. What if you had an unhonest person in there stealing, they would had walked off with the store, anyhow it took the woman 10 minutes to wait an get her kids off tje bus before coming back into tje store to check me out. I did look at her name tag an her tag said Cassy. I don't think it's right she's getting paid to ring me up an take care of the store not to be getting her kids off the bus. This had happened twice in the last two weeks to me with the same employee so it must be an everyday thing not fair to us coustomers. Where's her manager to stop this kind of stuff?

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M
11:57 pm EDT

Family Dollar business times not being followed

In international Falls, mn, the family dollar store is posted to be open until 10pm. On several occasions I've gone there between 9:30-9:45pm and the doors were locked and I was told, "it wasn't busy so we closed up". Note** there were three to four other cars also there, trying to shop at family dollar. I've since then, having it been closed way too early several times, I now go to dollar tree or dollar general.

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Steven Ray Slabaugh
, US
Aug 23, 2018 12:01 am EDT

I work at Family Dollar and this is definitely not allowed, especially that early. I would contact corporate.

ComplaintsBoard
V
2:23 pm EDT

Family Dollar tried to exchange/ racial profiling

I Went to family dollar on 8/19/2018 in Westhampton NJ where I feel as if I was racially profiled. I went in to exchange curtains because of a hole I noticed in them before putting them up. I took them back to the store I bought them from. When I entered the store I put my curtains on the counter and went looking for the ones I needed. I didn't have a receipt, but store policy is to give me store credit which I was fine with. When I got to the counter the manager (James) looked at me and said "I cant help you"! He basically told me I stole 12$ Curtains. I got so upset and it turned into a screaming match. He told me he was going to pull my picture and banned me from the store. I called my fiancé so that I can have her bring the card we used to purchase the curtains. As she walked in James didn't realize she was there to prove we didn't steal the 12$ curtains. He and another employee also named James was still talking about me saying "That's all THEY do is steal. Finally they pretended they couldn't find the card in the system but my fiancé had it on her phone. I never got an apology or anything. I took the curtains to another family dollar with no problem. I will never spend another dime in this store and I will let all my family member know about this so they don't either. I was more hurt than anything because I am not a thief. I work hard everyday for everything I have. I'm going to simply pray for that man and move on, but I will never go back there. The crazy thing is I go to that store at least 3 times per month.

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K
3:44 pm EDT

Family Dollar I am complaining about customer service I received at one of the stores.

I was in the store shopping and I was looking for a basket to shop with. One of the employees told there were a few around the store. So I went ahead to look for one and one of the employees had a basket with just 2 items in it rudely told me she wasnt letting me use the basket and she was putting up stuff therefore she wasnt giving up the basket. I then ask so you are refusing to give up the basket so I can shop in the store. She proceed with putting up her two little items and told me yes. I then told her I will just shop somewhere else. She then said ok thats fine and kept putting up her two items still.

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12:14 am EDT
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Family Dollar restroom

The Family Dollar store located @ 9185 Magnolia Ave, Riverside ca. Store #10072 I as well as family, friends, neighbors love to shop here. At times you may find a courteous sales clerk and at another time you may encounter one with bad customer service skills. My Complaint is as I was shopping for about 45 minuets or so, I had to go to the bathroom so I asked can I use the facility and the sales woman told me no that we don't have a restroom, so I had reminded her that I was with one of my elderly patients whom is Caucasian needed to use it ASAP, so we proceed out of the store to go across the street to Slater Bros. So a couple of days went by and I had one of my Black / Caucasian Co- workers came to do a little shopping, which he did purchase several items, upon asking do they have a restroom again salesclerk lied again. So upon leaving and had 3 more friends poses as customers one had a child with them and were of Hispanic., asked for the use of their facilities was let into use the restroom. I along with so many others feel as this is racism to the fullest, we hope that this situation is handled properly, so anxiously waiting on a response, before we as a class act group take any LEGAL assistance. Have been a satisfied customer up until this type of Discrimination has been taken place at this location. Thank you.

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C
9:17 pm EDT

Family Dollar jefferson city family dollar

I was shopping in there Sunday night with my four year old son when I watched what I'm sure is store employee and her hethan boys walk outta with bunch merchandise and was yelling how she left the manager a note to another employee there. My son questions me as to why those lil boys just get to leave the store with whatever the want without standing in line to pay like we have too? Seem to me like this was random thing this employee was use to doing like it was no big deal she was stealing... pretty much!

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7:21 pm EDT
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Family Dollar dm

I believe that dollar general needs to offer some kind of couponing lesson for there employees I do not appreciate cartho questioning the staff if it was the black girl that has been couponing i am a professional couponer and not the only couponer it was not fair to be singled out or called out of my name this is not the first time employees have told me of his behavior and the way he talks about his customers I thought the customers suppose to always be right

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Update by Casper😂
Aug 20, 2018 9:06 am EDT

I have a job magicbean you have one as well and that’s to treat people the way you want to be treated you better remember KARMA b/c she is coming for you

Update by Casper😂
Aug 19, 2018 7:22 pm EDT

I meant to say family dollar

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K
10:00 pm EDT
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Family Dollar store loc 100 w. ardice ave eustis florida 32726

[protected]@store @9:45p w all my coupons that exp.2day + $5&$2off storewide.The lights were on& doors were locked 15min.early.I needed items tonight.I was forced to [protected]@walmart, pay full price and lose all the coupons factored in2 my budget.I'm on disability w no money.I [protected]@this FD bc it's across street&never had bad exp til now.I can't afford the loss.

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K
9:32 am EDT

Family Dollar customer service

I am very upset about an incident that happened at the family Dollar store on Grand in Dallas Texas. I walked in to the store to pick up a few things and I had a bottle of Gain detergent with me in my purse. I had gotten some where else. I had been in there at least 10 minutes already when all of a sudden a Lady walks up to me put her hand on my purse and grabs the detergent out of my purse. And proceeded to tell me she was going to check her camers to see if I stole it. Well naturally I told her to go ahead and do that. But in the meantime I was locked in .I was detained of a while and then it turned out she didn't even know how to work the camers.but she kept my detergent.i wouldn't have been so angry if she had proceeded to tell me in a professional way but to just grab my purse. I waited for awhile but she could provide no evidence that I committed a crime. She was very rude and caused an unnecessary situation we had a heated argument and I left. That happened at the end of May this year. I produced money to pay for the objects I came in after. I had no problem with her checking the camera because I wanted so badly for her to realize she had fausely accused me.

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J
1:34 am EDT

Family Dollar unprofessional customer service - store # 10504

Date:
August 16, 2018

Location:
Store #: 10504

Description:

Customer Service professionalism and respect for customers at the above location and surrounding areas is extremely poor. On the above date, at approximately 6:30 - 7:00 pm, a store associate was using her personal cell phone rather than open a register to assist the only cashier. A gentleman before me in line became frustrated and asked this store associate, who is Spanish, to get off her personal phone to open an additional cash register; she replied " I can do whatever the f*@! I want to do, I'm a grown-[censored] woman, married, and have a job." I agreed with his comment, she called me a b*%@! and told me I can get the f*@! out of the store, then threat to have me banned from the store.

The only cashier on the register, who appears to be from Bangladesh, Iran, or another similar country, joined the conversation only to call me a stupid crackhead, ghetto b*%@! over-and-over again. I admit, after their comments I became very irate, I simply asked to purchase my items to allow me to leave the store. He refused.

A heated argument ensued between all three of us because of their derogatory remarks. The male new-hire or transfer cashier refused to allow the purchase of my items, which caused the line to be held-up for approximately 30-45 minutes. They made threats to call the police, I agreed to their making the call because of their constant derogatory remarks, and the fact that the Spanish, female, employee initiated the argument. It takes two to argue. The police came, listened to both statements, then simply stated he spoke to the store manager and I am banned from the store. No problem! That is their solution to every incident; poor management. Where was this manager during the entire encounter? Their work ethics is a disgrace to the company and an insult to this black community in which they work. Mind you, I am a regular customer that has never been a problem to them in the past. Because they both initiated the outbursts, they should both be fired AND banned from working for Family Dollar. Obviously, the Family Dollar Corporation does not value their customers located in" poor, low-middle income, urban" areas.

NOTE:

The shelves are always poorly stocked, clothes, shoes, countless other items are always strewn on the floor, in the aisles, falling from hangers, unorganized or missing from shelves. Boxes are over-stacked in the aisles and storage area daily, weekly, monthly, yearly. The floor throughout the store is filthy-dirty, large amounts of garbage, dust, store items lay beneath the floor shelves.

There is always a long wait, a long line to reach the register, store associates do not and will not open additional registers to assist. This associate tries to make herself look busy when she and store managers are being paid for doing absolutely nothing. The only persons that work is the one and only cashier.

I have addressed these issues with corporate, via email, many times; nothing is done to resolve any of the above issues. I suppose because it is a discount store, it doesn't matter.

Perhaps someone from corporate should consider the show "Undercover Boss."

P.S. Pictures attached

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Update by J M
Aug 17, 2018 1:48 am EDT

Derogatory remarks made by store employees (Race: other than Black/African American)

Solution to every incident is to ban customers from their stores

Lack of professional customer service and management experience

Lack of courteous and professional ability to problem solve

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J
3:44 pm EDT
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Family Dollar manager

On August 8, 2018 my sister and I were racially and or Sexually profiled, verbally slander, utterly humiliated and accused of theft in front of this entire packed Dollar store by the manager named Juanita who screamed at us "YOU PEOPLE" meaning either 1)Mexican or 2) two women together "GAY". She proceeds screaming at us YOU PEOPLE need to leave my store we have you on video stealing and a another customer saw you! YOU PEOPLE NEED TO GET OUT NOW! I'm calling the police this is my store and I won't have YOU PEOPLE in here! My sister and I tried to speak with her calmly asking her PLEASE check the cameras! We also told her yes we had come in one hour earlier but we did pay for our items 2 waters and in fact requested cash back $10 which we have a Receipt for! We told her this must be a mistake and if she could please go check the cameras! She then told us she had. I then asked to speak to a manager and she shouted I AM THE MANAGER! I then asked her to speak to her manager she then screamed she is not here GET OUT! We asked if we could have her number she quickly wrote the district managers name Val and her number the paper shook it in my face and said here now YOU PEOPLE CAN LEAVE and I'm calling the police! We told her we would wait outside for the police to come because we had done nothing wrong then exited the store humiliated and embarrassed! One hour and forty five minuets later the police come Juanita and the other store employee let the police officer see the security Video. And of course there was nothing like what the store manager Juanita had accused us of on the store security cameras to validate any of Juanita's or the other store employee behavior or accusations! We also have video of the police officers statement to us and his notes from the incident! The police refused to file a report because he said no crime was committed! The Store Manager Juanita told the police that she in fact did NOT have any information nor any statement from the "customers " that she said told her we stole! Juanita's profiling, screaming, bullying, hateful comments, humiliating, defamation of our character and verbal slandering comments at store #02626 was is and should NEVER be expected what so ever! Then she has the nerve to have us stricken so we can never go to that store because of her false allegations! This treatment, incident and the accusations Juanita stated about us has made my sister and I who both already suffer from Anxiety highly nervous that we might see one of the customers from this dollar store at another store and feel like we need to defend ourselves or they'll a spread rumor that we are thefts to another store! This has us severally saddened, embarrassed and emotionally drained and being a women of a darker skin tone and my sister who is in fact gay Feel this should not be taken lightly and we should never have been made to feel this way!

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V
3:16 pm EDT

Family Dollar store operations

The family dollar store by my house is always closed early claiming to have "computer issues". I shope there at least once a week & there is an issue at least 1 day of each week. I don't appreciate this being a loyal customer & this location is convenient for me since i don't have transportation. Can you please make sure something is done to fix this issue.
Regards,
Vaneice Gadola

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B
7:17 am EDT

Family Dollar an employee

I went to the store to get school supplies for two of my kids i had my baby in the basket . I have noticed that their is a man starrin and me as he walks by he works there ( he is a colored man, im have nothin against him or anyone) then my baby starts crying and my kids had already gotten everythin they needed i was walkin to pay but my baby was still crying so i look up and the man was right there and tells me really rude to do something avout my baby that he cant be in there crying or to leave the store . I mean i get the point where crying babys might be annoying but that is no right way to treat a customer or he didnt have to be rude so i dont plan on goin back

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O
Original Mocha
, US
Aug 20, 2018 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not trying to be that girl, but...we do not like or appreciate being called colored.

Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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