Family Dollar
reviews and complaints

I purchased 3 bags of maple nut goodies from my local Family Dollar Store and they were as hard as rocks. I love these candies and I have eaten them for many years and I've never experienced anything like this. Did we change anything about the product? Also I went back into Family Dollar to exchange for different bags and they were just the same (hard as a rock).

I was at the Family Dollar by my house the one I visit all the time on June 9th 2017 at around about 5:40 p.m. I need some tissue so I went in the store and I was approached by the store Li person or the supervisor and she came up to me and said what the attitude and a smile on her face did not ban you and get you locked up for stealing from the store and I told her you have the wrong person she proceeded to basically tell me she had the right person so she goes to say don't you drive that Nissan out there the burgundy one and I said yes and she said yeah the lady that I'm talking about has the same type of car two and I told to her you have the wrong person I wasn't stealing out of this store I come in the store all the time and she goes to say well I'm in here all the time and I never see you and then she says don't you have three little girls and I said no I have two teenage girls and she said oh yeah they're about that age then I say to her well I don't have three little girls she said no I said too I said no you said three and I correct that you and said I have two teenage girls and you said oh yeah you're talking about two teenage girls there by that age then I go to tell her my name and I told her my name is Rochelle Andrews and she says yeah that sounds like the ladies name and then told her that I work for Bibb County and if I got locked up for anything I would not be working for Bibb County she smiled and laughed it off and said what you look like the lady and she drives the same car and by then I'm walking towards the register and really not thinking that she's really harassing me she's point-blank telling me that I was the lady she was talking about and I needed to get out the store basically so I pay for my tissue and I go to my car emotional because I've never had something like this happen to me so I'm in tears because as I said out of 33 years I've never dealt with anything like this she's not professional she's very very ghetto she has a nasty attitude and I feel like she should not work at that establishment anymore I will never go to that establishment again in my life because of what she done and I say if she did that to me she probably done it to several other people too. She did not even know what the person she was talking bout look like and she did not even know the person name and for her to do I feel like she should not have a job...

I called to check up on an application in keystone heights Fl, location and the employee gave me an attitude and kind of sighed and said hold on while she gets a manager. She didn't put me on hold she set the phone down and I over heard her say in an annoyed tone "another person calling for an application". The manager Ronnie answers and says can I help you? And I proceeded to tell her I was checking on an application and she was very rude when answering and said "yeah well were not hiring." And hung up. And everytime I go there, no one smiles and is very bland like they're all having a bad day. Just bad customer service in general and I probably will not be going there anymore. I applied because I felt like that store needed cheery people but I don't want to work with such rude people.

The Family Dollar in Kerens Texas has the worst store manager I have ever come across! Not only was she rude to the other Employee working there but was also very short with the customers in the store. That poor girl who she yelled out did nothing wrong. I don't know what kind of Managers you normally hire but I hope you reconsider this store in the near future. If the same Manager is still there I won't go back!

I was at store 8921 this evening on June 5th 2017 and a lady by the name of Shana who was working at the time was very inappropriately and embarrassingly yelled at and told give up her key by the Manager of the store in Kerens, Texas. I myself was shocked by the behavior of the Manager April Carrol. The lady who she was yelling at was doing her best to assist the costumers and doing quite well. I don't think I'll return to that store knowing that kind of rude human being runs it. There was no need I could see to put that lady on the spot like that. She calmly told the manager to refrain from such behavior until the time is right. The Employee was very diligent and handled the situation quite well, the store manager on the other hand did not and in my opinion was bullying the other lady.

Was in family dollar store on 63rd cottage grove in chicago had my own bags to avoid paying was told had to bag myself, why because I did not want to use there bags, not fair why should I pay for bags when I have plenty and why should I have to bag my own things n ot fair don;t know if I will be shopping with you any more. Incident happened today june 5th 2017, at 63 rd cottage grove, the sales rep was rude went on to say they don't bag for fear of bugs, bag was on the counter what you don't think one could have crawled out, get real, and I don't do bugs and it was a insult to me and others in the store

At around 6:30pm I stood at a register for 3 minutes last night, May 31, 2017, I ring the bell ...heard someone behind me call out the name Joyce after first ring. Second bell ring...same person behind me says Joyce. I still wait. Finally I say loudly, "do you want this sale or don't you?" Whoa out of the clothes behind me a head pops up...the young girl with shoulder length dark hair, dares to speak to me in a rude manner and says, you haven't been waiting that long. I reply, "don't speak to me like that, " She says, "I can and I WILL. In fact I can refuse to serve you. Please leave the store now." To which I respond, "pleasantly and I WILL be turning your [censored] in!" What the hell happened to people. It seems the older I get, the less respect I see in America. I go home and call customer service to file my compliant. Would you believe this Toll Free Complaint number has bankers hours? I have called to complain five times this morning and always get placed on hold with no response for more than five minutes. Major hiring going on at Family Dollar in Walton, NY today. If this girl gets a promotion, I being a prominent citizen in Walton, Will encourage everyone I know to boycott your store. Stop hiring rude snippits. Keep overworked and good employees like Joyce who probably did not hear this girl because she was all the way in back unloading the truck where Miss Snippit should have been. A good manager will always put the cashiers to unloading the merchandise nearest their register. SMH!

Hello my name is Kesha Wiggins and I go to Family Dollar about twice a week and spend a lot of money! Well today May 28th around 340pm I exchange some batteries I just bought from another location for a different size! I had my receipt but the associate had to ask another worker was it okay for me to exchange the battery that I just bought 10mins ago at another store and can I remind you I have my receipt. So the associate said it was okay I thought that was weird anyway since I had a receipt but she was acting like it was a problem that I exchanged it. So after she rung me up I get to my car and notice the price was different than the price she rung up so I asked Tanyika Witherspoon about it but she was very ride she said she couldn't deal with it cause she was counting money so another associate can go home and I said how long will that take and she got loud and ugly with me and said she don't know but she don't have time to deal with it right now. So she called another associate to help me by the name of Tinequa Maddox and she was very nice I showed her the sign and showed her my receipt and she was trying to get the price adjusted but Tanyika had to be the one to do it and she said she didn't have time I was going to have to wait then she start telling me her safe is broke and being very angry so now I'm tired of being the nice guy and I told her she need to find another job because her customer service stinks! Let me remind you this is not the first or second time that she got smart with me I just ignored her the other times. Last month she even got smart with my daughter and I was about to go in there but my 15 year old beg me not to say anything so I just went home. But I will like for someone at your corporate to pull that video from the time I left till the time I left out the store now a few times i did leave and come back in cause the lady gave me the wrong corporate number by mistake. I also over heard her talking about me with customers, I go to this Family Dollar all the time and she is always rude when I go in the store. I have a pet peeve for bad customer service skills cause I work with people and I don't care how bad of a day I'm having I leave my problems in the car and come to work with a smile on my face and give my customers the best Customer Service! Yes I will like someone to call me about this because I will like for them to investigate this situation. But I will say Tinequa Maddox was so professional and sweet she needs a promotion and a raise cause she have great customer service skills! The store #04150 address 2157 Carson rd Birmingham, AL 35215

On 5-9-2017 around 5:45 pm I visited your store at 803 S Front St, Steelton, PA 17113. I was the last on in line and when it came to be my turn to check out the Spanish girl closed her line and would not check me out. if you people have a policy of not servicing black people please post it on your door. thank you. The Civil Rights Act of 1964, which ended segregation in public places and banned employment discrimination on the basis of race, color, religion, sex or national origin, is considered one of the crowning legislative achievements of the civil rights movement. First proposed by President John F. Kennedy, it survived strong opposition from southern members of Congress and was then signed into law by Kennedy's successor, Lyndon B. Johnson. In subsequent years, Congress expanded the act and also passed additional legislation aimed at bringing equality to African Americans. Under the Civil Rights Act, segregation on the grounds of race, religion or national origin was banned at all places of public accommodation, including courthouses, parks, restaurants, theaters, sports arenas and hotels. No longer could blacks and other minorities be denied service simply based on the color of their skin. The act also barred race, religious, national origin and gender discrimination by employers and labor unions, and created an Equal Employment Opportunity Commission with the power to file lawsuits on behalf of aggrieved workers.

As I was counting cigarette total at end of shift, I placed cigarette case doors on floor. after count was finished, I picked up doors to put them back on the runner. As I was placing doors onto runner, both doors slipped and landed on both of my feet. The doors are not properly installed in the showcase. I am now being seen on a workers comp case, with possible fracture to my feet, and time off work . I have asked numerous times to my store manager as well as the district manager. to no avail, I have been told that the company will not get this issue fixed. It will, again in the future, I'm sure, happen to someone else with a possible lawsuit, if not fixed. Question: How do I(assistant manager), or the manager get this problem resolved?

I went to store # 01574 to buy soap it was $1.07 i gave a young lady $5 she told another employee she needs penny's in her draw i responded "it's ok sweetie i doesn't want the penny's" after i told her that she had got mad throwing my money inside my hand and threw my bag on the canner i already had my hand out to get my bag this not the first time i've had problems with this lady both of them does drugs they always under the influence of marijuana this has to stop i will take this father to get the help i need with family dollar employees. Thanks

Store has not looked this bad in a long time it's a horrible mess nothing on the shelves and store manager was rude and dressed like a bum off the street what happened to old manager who had this place looking great she was the only one who had this place running like a store you could shop in it had been a mess from day one that it opened and was a mess till she showed up now it's back to the same old place it use to be and it's unshoppable and it don't matter nothing on the shelves to buy anyway

Please see picture attached below.

Absolutely the most humiliating experience.
Truly don't feel safe ever returning to that store location as long as those employees are working.
Store number # 10102
Located on mt. Vernon ave.
Bakersfield, california
93306

I've tried contacting every possible source within the company (Familydollar) to have a manager, district manager, corporate offices, customer service and the local store itself. Including the asst. Managers, manager.
No response. No calls. No email. No messages.
Nothing in reply to this situation that occurred.
*keep in mind I frequent this store. As I said have spent a lot of money shopping there. I am familiar with most of the employee's and management.
Which only one cashier was working who has checked me out before.
I would be the first one to accept the fact if I was in the wrong but most certainly I did nothing at all to deserve the treatment, embarrassment, humiliation, stress, removal of items from my hands and yelled at to leave the store being accused of stealing. While in front of customers.
*thank goodness for security cameras. Hopefully the store/company will do the right thing. Review the footage and any other footage of my previous shopping. Realizing that I have never done any of the things that I have been accused of doing!

I went to Family Dollar on 2901 Fort Boulevard, El Paso TX store #02527 about an hour ago...completely out of my home area. I usually go to Dollar Generals and sometimes even Dollar Trees because of the horrible customer service we receive with Family Dollars. But it was convinient to stop at this one today. I purchased 33.02 worth of merchandise at this store. When I went to check out I saw that the drawer plastic chest that I bought was charged at 15.00 but several signs advertising it at 6.00. I immediately told the cashier and she didn't care to go look, just said that's the price and period. Of course at that point made me upset, so I asked for mgr. She said he won't b able to change the price either but loud and with an attitude. I then raised my voice also and told her to get the mgr anyways. The manager came out and without him letting me explain he told me not to yell at his girl. Maybe he meant employee, but I told him to go check the price advertised and fir the cashier to quit yelling at me first. He wasn't going to budge on giving me the price his store had on the shelves so I paid and left! But I am so upset that she would have that type of attitude towards a customer and that he would not at least tell her to keep quiet either. ...not too sure where their customers etiquette was learned but I'm never going back to this store & I feel I deserve an apology! I have family & friends that live on that area and I will make sure they ban this store also! I should of left the products and gone somewhere else! Very upset customer!

The young lady by the the name of ladrika I believe I'm really not sure due to her rudeness I wasn't thinking clearly to get her correct name, but she work yesterday evening at around 15:43:16 on 01/17/2017 the first register near the entry . African American young mid 20's female with two Pom Poms as her hairstyle and red lipstick. She is always very rude never speak when spoken too, never smile count out your change or say thank you to the guest . Almost everyone who works there acts and behaves this way every single time I go to this location . I shop there and spend almost 100$ every week when I'm there and you guess are going to lose my business I will start going to a dollar general if necessary. But you guys are so conventional for me, please hire new staff I beg of you because this is an utter outrage . And not to mention near the dog food area and the back area I guess where the staff do inventory it smells like dog waste back there . Maybe new management is in order do they even have a manager there ?

I shop at the family dollar store near my house for the last 5 years spending $50-$100 dollars per month.Also my mini maltipoo support dog shops with me in the front of the cart on a blanket he is a legal support dog with ID.He also goes everywhere with me and my grandaughter Im raising.Well the family dollar store #05681 got remodled a few months back.And all the employs were replaced as to the management.Sad every one of them was soo kind and nice to all.Well I went ther today on my way home to pick up a couple of things and there wasnt any carts NOT 1 so I carried my dog.Went up to pay and I heard mam mam you cant bring your dog into the store anymore, I know you came in with him a few times{lets try 100s of times}but you cant bring him in again because people have allergies{my dog is non allergic breed maltese&poodle}I could tell the nice check out young man wanted me to really tell her off everytime I have come in the store all I hear is her nit picking some employee.Anyway all I said back was dont worry about it I WILL NOT SHOP HERE AGAIN.I am going to call the main office because this person is a slave driver and should not be working with the public

I am a resident of springer Nm and regularly shop at the new store in town. I continuously see the two most elderly, disabled, physically, weather and customer convenient spaces, (more convenient than the handicap spaces) taken by employees. Being that customers come first in an ethical business practice, I believe you will contact said store and encourage better customer courtesy regarding business hour parking accommodating customers rather than i###t stick-addicted employees. Ty and God bless.

many health issues and I was freezing. I continued to get the products I needed. I got to the counter to pay and the same cashier rudely continued I went to our neighborhood family dollar today January 1, 2017 between 5:30-6 to get a case of water and toilet paper for my grandmother. I am in this store sometimes three times a day. tonight I walked in and grabbed a cart when I was rudely attacked verbally by a clerk by the name of Victoria to remove my hat and refused to check me out. I think its crazy that I cant even wear my hat that's attached to my jacket. I replied No because I have to tell me to remove o into a store because of the way I was dressed! I understand the leaving your bags at the front because of shop lifting, but to tell someone they can NOT wear their jackets or hats is inhuman and in violation of our freedom. It is so crazy that this world and employees of public stores can make up rules and do as they wish...I have seen so much stuff from the employees located at 610 E. Broadways st Toledo 43605. This store has the most ghetto and unprofessional employees they stand around and talk about their personal lives, text and use their phones while people are waiting in line to check out. this store really needs investigated and something done to correct it. back in June I witnessed a manager placing bags next to the dumpster before the end of his shift and shortly pulling up after grabbing the bags and placing them in his car. we are being mistreated by employees when it is clearly the employees are stealing and making it unpleasant to shop our local Family Dollar store. I will talk to local news stations as well about this matter. I sent my son back in the store to take pictures to prove there is no proper legal postings of PROPER CLOTHING YOU MUST WEAR OR NOT WEAR TO SHOP!

December 20 th, Angie an employee at Birch Run family dollar treated me like I wasnt a valued customer and she could care less if I called corperate to report the incident, thoses amoung others were her words mocking me and forcefully exspressing her feelings towards me . It was about 9:45 in the evening, I had a few items to return, I called before walking there to make sure that the items I needed to rwere okay, Angie said yes if it wasnt more than 30 day's and if I had the receipt, I said I wasnt sure I could find the receipt but I bought these things the first of Dec, she okay then she would have to put the return amount on a family dollar card, I said that was fine. Upon processing the return she zipped threw the process in a matter of minutes, when she got done she looked at the receipt and said is this a debit card u bought these with, I said yes, she said it doesnt say so, I said thats all I ever used you all know that by now, as Im in that store at least twice a week, I spend several hundred dollars there every month angie said how would I know that, I said you mean your going to make me ******* walk home to get the card, she said yes. She knew by that time the store would be closed, I dont know why she didnt want to complete the return, she should have said so. I found the card in my pocket, which really set her off, she said we are all very nice to you and you come in here and your nothing but nasty to us all, I said what, Robbin and Wendy said I was one of their favorite customers and others, she said oh yah, your a favorite customer okay yeah right okay blah, blah, blah... I said Im going to call corperate and let them know about this, she said oh shes gonna call corperate, Good I hope you do, all the while she's saying this stuff she's looking at the other employee behind the counter. Lastly she said you come in here at ten minutes till closing and want to do all this stuff, so you have ten minutes till we close you better get going... and I did find my receipt before going to there. Now attitude starts at the top, this isnt the first time Ive had and employee there disrespect in a manner Ive never seen employee's react to customer's, I 100 % beleive if you have a manager that treats customers like there disposable and she can talk abo;ut her employees to them and vice versa, berate customers in front of others, then why wouldnt her employee's feel free to do the same... Phyillis shouldnt work with the public if she cant handle it... enough said, I've complained about the incidence with Phyillis before, nothings been done

I purchased a 7" Emerson Tablet from store 4775 in Houston Texas for a x-mas present for my son. I decided before I wrapped it that I would set it up and register it, I am so glad I attempted to do so, because this product is not worth selling in any store. It run so slow until I was not able to get pass the introduction page, I returned to the store and was told by the store manager that she received an e-mail from your corp office not to give refunds or exchange for this product opened or unopened boxes and she knew that the product was not a good product. I called your corp office on Monday, was hung on by one of your agents after on hold for 40 minutes. I called back and was transferred to a supervisor’s voicemail that has not to this day returned my call. The problem I have is that my son will be very dis pointed for x-mas and I have a product that I paid 50.00 for that is no good.

I called your corp office again on Tuesday and still have received a call back. This is so sad not to receive a call back.

I shop at Family Dollar all the time, but this experience has caused me never shop there again and not to tell anyone else to. I want my money refunded and I will write whomever I need to, because your company is selling bad products and do not stand behind what you sell. Wal-Mart and Fry's give refunds; I wished I had gone there instead. I am very dis-pointed that this happen at Family Dollar.

Shirley Spencer
2608 Calumet St Apt 14
Houston Texas 77004
[protected]