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Family Dollar
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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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F
9:09 am EDT

Family Dollar racial behavior

I just had an employee tell me after she rang me out the next time I need to take my hood off, while she was standing next to an employee with a bonnet on her head. Then employee who looks like she just got out of bed proceeds to tell me it's not racial but I know how society is and people come in there stealing. I've never been disrespected like that and frankly told them their employer is family dollar not mine I do what I want.

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9:01 am EDT

Family Dollar bed bugs and mice

This store has bed bugs and is never clean mice were running around happily the employees are ghetto rude and so bitter. They don't assist you with anything and they allow they're family to run out and steal inventory. I'm scared to even go shop in that store they are nonchalant and comfortable about the situation. That I addressed twice

2920 lamar memphis tn 38114

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Chris1977
, US
Sep 30, 2018 10:31 pm EDT

Bed beg? You need to work on your grammar and punctuation skills.

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D
8:36 pm EDT
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Family Dollar customer service

On yesterday I went to store number 4352 as I entered the store I'm assuming it was a manager and a employee standing by the register so I went down the aisle to get what I came to the store to get some steak sauce and a can of green beans well the employee walked up to me and told me that she had to watch me because I had a big purse number one I felt very disrespected and number 2 I felt discriminated against because I was black . Could someone please give me a call at12255889538 to try to rectify this situation before I go to my lawyer.
Thanks in advance
Dominique Freeman

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Update by Dominique Freeman
Sep 29, 2018 8:39 pm EDT

Please contact me

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Chris1977
, US
Sep 30, 2018 10:40 pm EDT

If the store is a high shrink store, any customer that carries a big purse is automatically a potential shoplifter. They don't know you. So you shouldn't take it personally that they're just doing their job.

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B
9:58 am EDT

Family Dollar cashier

At the Paw Paw Michigan store, the cashier Kimberly has been rude on multiple occasions to me and my daughter. Today, September 29, we asked her for help with checkout because we wanted to sign instead of using a pin and she was very rude about helping and did not understand that we were just asking her for help. She acted like we were in her way and she has done rude things to others also.

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9:12 pm EDT
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Family Dollar manager was rude

Manger was rude to everyone and her cashier keep calling her for change to put in he's register and she ignore for couple of minutes and then say to one of the customer can you put you stuff back because it's going to take fifteen minutes before she can get change.the time was about 8:30pm, the cashier keep telling everyone he was sorry that he didn't have no change and keep calling for the manger, she was so rude and disrespectful, I stay down the street from this store and had to go to Kroger so I can get what I needed when this store is closer to me, if a dollar general was near family dollar wouldn't get a damn dime from me.I work to hard my money keep coming in these family dollars stores, I rather pay more money to Walmart, Kroger, target and many others then give family dollar

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R
5:55 pm EDT

Family Dollar employee/ disrespect a minor child

On September 28 2018 I walked in the store with a neighbor.When I payed for my items the lady stayed that the neighbor had a problem with the workers so I pushed my neighbor out the door then one of the employees told me I was banned from the store.When I walked outside the store the lady countinued to scream at me as if I was an adult and I am 16 years old.All of the other employees never ever had a problem with me and I felt I was being discriminated.

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2:43 pm EDT
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Family Dollar employee

Complaint against employee was rudely greeted by cashier came into the store there was no one at the front counter no one in the store stuff everywhere nasty after I purchase my items I brought them to the cash register to be pay for items ring the bell on the counter cashier cane out of nowhere very nasty attitude told me not to ring the bell twice and said that it was a note on the bell the note wasn't facing me it was facing her so I did not see the note on the bell she replied back to me rudely once again well if sitting right here you should've seen it very nasty and rude one thing led to another and she took my items off the counter and through them on the floor and stated that she was not going to ring me up and she was going to call the police I have footage of it but it could not be downloaded on your website you can send me a email where I can send a copy of the video that was taken doing my time in the store

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10:14 am EDT

Family Dollar manager black man with green contacts

He was following me around, so I said sir I don't steal, I make more money then you. I asked him to help me find a toothbrush, which he did. We walked to the counter, he then got loud and said you say you make more theme, I'm not helping you. Then told me to leave and never come back. I never once got loud as he did. I felt disrespected, I have been coming there for 8 years, daily.

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Chris1977
, US
Sep 28, 2018 5:15 pm EDT

Just because he was following you doesn't mean he was insinuating you was gonna steal. That's was just ASSumption on your part.

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U
10:37 pm EDT

Family Dollar general manager anthony cates

I over heard the General manager Anthony cates. Talking to another customer about his regional manager Cris I believe he said his name was that he didn't like him. And he wanted cris to drop down and suck his [censored]! And that Anthony said he was going to continue to steal money from the company. And that Anthony boss invited him to a bucs football game and that he would never go with that fat cracker. I can't believe you all would allow your company to have a General Manager to speak loudly and carelessly about his manager and the company. I'm a regular customer and the things that he says out of his. Mouth is racist and nasty! Family Dollar u need a new General man

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6:43 pm EDT

Family Dollar management

Shopping in your store in capon bridge wv. Son needed a ball for a project. The ball needed to be able to bounce as high as his height. My son bounced the ball to make sure it would work for his project. Feom 2 aisles over we hear someone yell "don't bounce the ball unless youre gonna buy it" I replied "we are gonna buy it" she replies "then still dont bounce the ball!"... I do not like going in this store since this woman has been working there. The times I have been here... She is always yelling from somewhere in the store at someone... So because of the reason I just stated... I replied "this is why I hate coming in this store.. She is always yelling". She replied still a few aisles away"there is another store up on the hill" she was referring to your competition of dollar general... She then muttered something else to another employee. I walked toward the aisle and said "excuse me?" no reply. I finished my shopping and headed up front and they both followed us... Rude employees and very poor customer service.

I was a assistant store manager in a major retailer for 27 years. I would never have allowed an associate to yell at a customer. They would have be disciplined and possibly terminated. To sum up, she is a poor role model for your staff as well as for the community. She should have walked over and spoke to use if she had a problem. Not yell from
A few aisles away and expect her customers to return.
Several of our neighbors and friends have also mentioned this rude woman in conversation.
Help her find a new occupation where her rudeness may better suit their business.
Thank you for the advice... We will no longer shop at the family dollar in capon bridge wv. We will drive the extra mile to dollar general for much better service and a much friendlier staff.

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6:18 pm EDT

Family Dollar profanity against a customer

At approximately 5:45 pm a customer in front
Of me was trying to pay 2 boxes of diapers . I guess they were scanning at a different price and manager refused to sell it to the customer as it scanned . Customer asked why not ? I'm not stealing, your not volunteering it, I'm paying for it " your manager proceeded to tell her, she wasnot gonna sell bet anything and to get out . Her own son was there, the managers teenager, and he proceeded to threaten the customer and call her a [censored]ing [censored] " . The lady was in no way shape or form stealing or refusing g to pay . That teenager isn't even supposed to be there, while the manager is working . I will never shop on your store again . This store is in Laredo, Texas in the corner of Guadalupe and Seymour . God forbid that teenager is there, and threatens to kill me . Innocent bystander .

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Chris1977
, US
Sep 28, 2018 5:25 pm EDT

Diapers must have scanned at a cheaper price. By law they should've let you got them.

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C
10:46 am EDT

Family Dollar fake money

Ladyredpoughcounterfeit alert 🚨🚨🚨🚨🚨
Beware of counterfeit money coming from family dollar on5540 moncrief rd jacksonville, fl and their rude employees! Found out last night the cashier gave me fake money when used my atm card and got cash back... The person I gave the money to called me twice while was in church. So after service, he said he went to two stores with the money and they said it is fake! I called fd, they told me to come up there with receipt and the money. Although I didn't have the money at the time, they told me, no problem. By then they had locked the door and was counting the safe. So I was told just bring it back in the morning so the manager could run the tape. So I get the money back this morning, get at store before they opened. The manage tells me to stand there while she run the tape, while the line builds up and the other cashier that was there last claims she was not on the clock, yet proceeds to tell another customer why the manager was running the tape. The unconcerned manager comes back up and said, there is nothing she could do! Had I came right back in last night, they could have resolved the issue. That is my fault for not checking.. So I called for a cop 👮 to make a report, waited a hour none came. This is moncrief right! I called cooperate for fm and was placed on hold forever. So i've been had! Still pissed I left and went to work. Please beware of your change and cash back it's a mean world out here🤔

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9:43 am EDT

Family Dollar the cleanliness

Store number
3377 midland store
Fort smith arkansas

I go into the store a couple of times a week to see what new items are in the store as family dollar is one of my favorites.

Anyways this store is never clean. People trip over boxes, there is always things in the isle, this has been brough to the store managers attention (louis) he says he will take care of it. He never does
The shelves are extremely dirty. The store is never recovered. Spiderwebs everywhere and I feel this store is a disgrace to family dollar
Store number 3377
Location. Midland
Fort smith arkansas

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K
6:38 pm EDT

Family Dollar I am complaining about customer service and about how dirty store was

I has the very unpleasant experience in Family Dollar Store licated in Phoenix Arizona on 32nd Street and Greenway Road. First the conditional of the store was filthy and dangerous. The was freight all over the store. Then I was rung up by manager Blanca and during the entire time she was doing my purchase she never said a word to me however she did speak to several Hispanic customers going in and out of the store. What kind of manager is that? We dont have to be friends but i expect to at least be told what my totals is. This is not the first time. I. Am going to The Better Business Bureau next.

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Chris1977
, US
Sep 28, 2018 5:34 pm EDT

You just need a chill pill. It'll be ok.

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12:46 pm EDT
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Family Dollar service

I had applied at the family dollar in my home town cloquet, mn. They were low on people and the manager promised me a job. Then after a month of waiting a daughter of a manager of another store got the job before me and then the newer manger at the store i applied at was telling me since they are moving stores that im out of a job and told another person asking about putting an application in that they arent gonna get a job at this location. But the manager that told me that sits outside of the store and smokes cigarettes while there are customers in store and also her girlfriend works there and when they work together they both sit outside and smoke or will sit and make out while customers are in store. And there service isnt always nice. They will sit and finish their cigarettes while you are standing at the counter waiting to check out. I am still waiting to hear back about the job.

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6:20 pm EDT
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Family Dollar I am complaining about a manager at 5958 old troy pike huber heights ohio 45424

I am laschell Conner husband, me and Mark had a dispute about church, and it turned into a argument, after that he stated that he could take me away from my wife, that is when it got heated, I got upset real bad, and started cursing him out, I went outside to cool off, he followed me outside to tell me that if I don't go out with him he was going to call and have me put out the store, from the general manager Tom! Monday night I was going home with my wife, and we stopped at the store, I had her go in and purchase a toy for my granddaughter, I stayed in the car, he was still upset so he decided to call and say I was working there, but we was at the hospital with my mother the whole day, I want to meet with the head of the stores to file a big complaint on him for pushing his sexual tension and lifestyle towards me, and I don't go that way!

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4:34 pm EDT

Family Dollar complaint

store 5869
management and staff are very rude and doesn't have good customer service.Manager is very rude and will argue with customers. lines are extremely long and always only has 1 register open. products are always misplace and wrongly priced staff doesn't honor error concerning price. store is dirty. signs are always posted warning customers to have exact change or no service.
poor staff and management training .
store 5869 is in need of a overhaul starting with nasty and disrespect management..

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2:25 pm EDT

Family Dollar racism!

The store located at Robinsonville, Ms. has serious racism problems! I will not go to any more Family Dollar stores if customer service does not contact me back. A tore package of cookies became a personal issue for the black woman who was at the register when i asked to exchange the cookies for another pack because it was torn. She looked at me with hateful attitude and said your receipt shows you were in here 10 minutes ago and that is too long! OMG she wanted to kick me out of store! I am a white 62 year old woman and never seen such racism in another store like this before. Our family has been in this store several times and no other store personnel has been rude to us in any way, but this woman has a problem and corporate office needs to address this asap!

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Omeomya
, CA
Sep 25, 2018 7:18 pm EDT

It's not racism, it is loss prevention. How did you not notice the package was torn before purchasing?

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Philly2019
, US
Sep 25, 2018 6:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That's not racism, it's someone trying to prevent the store from being ripped off. Get over yourself. And it's torn, not tore, you uneducated illiterate freak.

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12:51 pm EDT
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Family Dollar tower light up speaker

I purchased a light speaker just to find out that it was missing pieces so I decided to return back to the store to get my money back. So the supervisor tod who was very rude told me I can't return the product exchange only so I repeated I don't want it!. & on my receipt it says in big letters return or exchange this false advertising! Ido not want the speaker I just want what I payed for this is the second speaker I purchased & something was wrong with it I just want my money back! So I can be done with family dollars!

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12:29 pm EDT

Family Dollar manager

On 9/24/18 I was in the location (store #7801) and although I intended to make a purchase, the store was very cluttered and when I went to purchase Simply Orange juice, it was expired ot had a sell by date of 8/28/18.I looked at everything in the store then proceeded to leave, without making a purchase. I was followed out by the store manager Tryone Brown and when I asked him what the issue was he stated that "he caught me trying to steal " .By this time im in my vehicle and hes attempting to obtain the plate number.Since I fully aware that I didn't commit, or attempt to commit a crime, I give my full cooperation to the mis understanding and I go back on the strore to allow Tryone to check me, my purse, or my vehicle. Tyrone was so irate and rude also very sure that he caught me trying to steal that he insisted on calling the authorities. I gladly wait, and he stated clearly on the 911 call that he caught me trying to steal and that I was irate.Once the police arrived, Tyrone stated to an officer that he Never said anything to me inside of the store. Tyrone said to myself and authorities snd myself that he caught me trying to steal, and had me trespassed all over his assumption. He never had any interaction with me while I was in the store except when he nearly ran into me and said excuse me. He never once asked if I needed help at all.Id like immediate contact regarding this matter and id like for the tape of my entire visit to be reviewed by the proper management staff to see where I jad suspicious behavior. There needs to be an apology and some re training, im also contacting my attorney.

Alisha Williams
[protected]
[protected]@yahoo.com

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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