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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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3:08 pm EDT

Family Dollar not honoring family dollar coupons

I had a coupon for Febreeze Wax Melts which was a Buy 1 Get 1 Free...Promo code [protected]. Went to Family Dollar on 2625 N John Young Pkwy, Kissimmee, FL 34741 on 8/28/17 which was the last day of the coupon. And went the cashier scanned it, she looks at me and tells me it is not working. I said is there a manager. Someone came over spoke to her in Spanish and proceeded to tell me there is nothing she can do. She then takes my coupon and throws it to the side near the register. I told her to please give me my coupon back because I was going to make sure that I complained to Family Dollar. I have never been to a store that would not honor a coupon even if it didnt work in their system. The Febreeze Wax Melts was the entire reason for my visit to Family Dollar. So they end up telling me there is nothing they can do and that this coupon has been giving alot of problems. I do not see how me as the consumer that this is my problem. I shop at Family Dollar all the time and I am very surprised that a company as big as this would treat there customers this way. I can be reached at [protected]@gmail.com.
Sincerely upset,
Tamika Middleton

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2:31 pm EDT

Family Dollar coupons

I went to store #1124 900 7th St, Morgan City, LA on Sunday 8/27/17 at 6:21 pm and was rudely told I can not use a manufacturer coupon with a digital coupon. Now if that is so why do you have it on your page that you may use ONE manufacturer coupon along with ONE Family Dollar coupon and that coupon includes the digital coupons? I put in my number and also gave her my coupons and it only took of for the manufacturered coupons. If yall changed yall policy you better change it on yall website! Just saying.

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1:57 pm EDT

Family Dollar customer service

I was in a nearby Family Dollar when I overheard a verbal altercation between a cashier and who appeared to be there new manager. The manager was verbally getting onto the cashier about her "slacking" in-front of a line full of people of which I was in and two other fellow cashiers. Personally I could see where the manager was pointing and the cashier she was pointing at, the merchandise was clearly not put up correctly and the things that had been previously placed on the shelves were not properly stocked. This cashier that the manager felt the need to embarrass and degrade in-front of fellow customers as well as other employees had clearly not done what the manager was talking about. It was clear the only reason that the things were put away by the other cashiers was because they had thrown things on shelves and not cared. It had nothing to do with the cashier "slacking" as the manager previously stated it was purely the other cashier trying to make themselves look good. I was not impressed with how the situation was handled and I will not be going back to that store. If they are going to openly treat there employees this way then what is to say they will not treat there customers the same. I hope this situation is handed and it is seen that the cashier being yelled at was not at fault it was clearly a misunderstanding. Thank you and have a good day.

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2:06 pm EDT

Family Dollar manager speaking to me rudely about shopping cart

well, I was shopping at family dollar in orlando near the sherrifs office, and he said I took stuff out of the shopping cart, and that I wasnt allowed to buy anything. well, thats not true. it was already empy! in fact, I was getting prepared for a hurricane we might have. the first time I bought, I had to use a shopping cart, and it was already empy, I had to purchase alot of stuff. 2nd, time I went in, he said I cant buy nothing, and that im being trespassed, when I didnt do anything wrong. a customer has a right to an empty shopping cart. when I refunded spaghetti to get another brand, he wouldnt let me buy it. then they tried to keep my original receipt. I went back in to get the receipt to prove what they did wrong! I didnt think they would treat me in this manner. Im very upset by this behavior. todays date is 8/26/2917 I have the original receipt, which I will make a copy of. and pls. email me as to how I can send it to you. my email address is [protected]@gmail.com Thank you for your concern to this matter.

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12:05 pm EDT

Family Dollar service at your store in salem, indiana 47167

I recently shipped at the Family Dollar in Salem, Indiana. When I stopped in this last time on Thursday August 17th, 2017 around 3-4 in the afternoon I had a terrible experience to say the least. I've shopped at this store probably 15-20 times. We're as the store in Borden, Indiana is quite a bit closer. There were two employees that I know of in the store while I was shopping there. I only had a couple things I wanted to get but mostly stopped to see if there were any good sales. I did find some things on clearance that I thought were decent deals. I got a little over $35 dollars worth of items, and had 4 coupons. Now the person that I am, I asked the gentleman at the register to confirm that all the 12 pks of Pepsi were 4/$5 as they were marked, didn't figure that could be right and he said nope sure isn't. Add I walk back towards the checkout behind him and start unloading my cart, he just has a really unfriendly, presence. I tried several times to all him questions and compliment him on the sales and the store but he never makes eye contact or even acknowledge that I was talking to him there is no one else in the store that I can see at this time. When I go to pay, for some odd reason it will not let me pay with my card, it said something like invalid card. (Made me a bit nervous because now I'm unsure if I have enough cash on me, but luckily I did. ) I had just used the card 5 minutes prior at the dollar tree, and ten minutes after I left your store. It worked Absolutey fine every were but your store. He does not hand me my bags or receipt, instead comes through the locked gate and is standing right beside my cat when I turn around with a couple bags to put in my cart. No big deal, he says to me that I stole something from the air freshener isle. Now I only seen one other customer in this store the entire time I was in there, except for later on. I know the woman, she runs a shop in Salem and the only time I passed her was in the air freshener isle. Back to the story, I of course told him shoot dump it out. I don't steal, I have not a worry in the world, as he is going through my purse I finish loading my bags, chocking back tearsand a friend walks in the store. I'm embarrassed because I know that this man never seen me steal our anything remotely like that he is going on another customers word because if he had watched on a camera, he would know that I did not steal. Instead of apologizing he shoves my stuff back in my purse and goes on about his business. Now I never received a receipt and I'd like to at least return the items I bought. I'm not sure what I should do, other than not shop at that store anymore. I'm sorry to bother you with this, it's just very upsetting. Thank you have a wonderful day. My cell phone number is [protected] my email address is n.[protected]@yahoo.com thank you, Nicole L Walton

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4:04 pm EDT
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Family Dollar assistant manager

I went in the store to pay my phone bill through the straight talk smart pay service. When I showed her the numbers on my phone to confirm she told me "she's never done it and don't know how" I showed her there's a helpline number to call and she refused to call. There were no customers in the store and we got into an argument this is the 2nd time she has said she doesn't know how to do something and refused to help or attempt to figure it out to help me. She is the ONLY ONE that acts like she hates her job and will not take time to help or figure out what her customers needs.

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12:06 pm EDT
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Family Dollar store manager

I'm a former family dollar employee I was working at the family dollar In Gastonia located at 1415 N Chester street the hiring store manger is VERY UNPROFESSIONAL how she conducts business and how's she runs the store I will file complaints until it is looked into because her work ethics is horrible she opens the store late and she's bad with conducting business Friday August 25th 2017 the store was open late I was a new cashier in training the store didn't have any change or receipt paper it was only 2 employees working at the time and we waited all morning for the store manger to come in she comes in when she finally did arrive the lines were backed up I was suppose to get off at 3:00 I wasn't able to get off until 4:30 because of how unprofessionally she runs the store she's always late and takes breaks whenever she feels like it this is not how you are suppose to set examples for other employees or run a business period this is not my first time working in a department store it takes them entirely too long to stock the store because they basically do whatever they want I really hope they look into these problems I will keep calling and complaining until something is done about it

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8:30 pm EDT
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Family Dollar service

I bought over $80 worth of clothes that were on clearance inside the store 2 weeks ago. When I began to put on one of the pair of excersise pants yesterday, I realized the hanger had 3x on it but, pants were actually 1x. I went to Family Dollar in Scottsville, KY. where I purchased them 2 wks ago simply wanting to exchange them out. Cashier said that without a receipt, she could not help me. She said because they had been outside on sidewalk as clearance items, she couldn't exchange them either. So, I was humiliated in front of a line of customers as this lady not only said she couldn't help me but, insinuated that I was a thief trying to exchange something I had stolen off the sidewalk sale. I do not appreciate the service I received and very upset. If not resolved, I'll never step foot in another Family Dollar again and will be sure to tell all my family and friends about this terrible treatment I received by your employee. The pants were normally $11. I got them on sale for $8.25 along with lots of other clothing including another pair of those same style pants, different color, that I had on the day I tried to return the pair that didn't fit. Please take care of this situation and hour rude employee at Family Dollar here in Scottsville. This happened today at about 12:30-1pm. Today's date 8/26/17.

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Update by BelindaCenter
Aug 26, 2017 8:34 pm EDT

I'm willing to send you a photo of the pants, never worn and tags still on them you wish. I can't believe that I could not exchange them for something of equal value nor could I believe this lady's rudeness in acting like she didn't want to help me at all.

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6:39 pm EDT
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Family Dollar manager service

I am very disappointed in how a manger treated me at the family dollar in saginaw, texas. I never make complaints, but this time I felt I had to, she shouldn't be treating customers the way she did. I went in to buy a few things, an air freshener plug in that I had a digital coupon for and some snacks. When I put in my phone number, I noticed it didn't take off the amount of the coupon I had, so I asked the manager if I could please void my purchase, and try the items with the coupon alone to see if it accepts the coupon. She said "ma'am it's not that easy" and got really frustrated. Then she pushed a single button that voided the transaction (Looked simple to me). Then she pulled everything out of the bag and said "what do you want?" I said "ma'am i'd like to try the items with the coupon only" so she scanned them and said "nope the coupon isn't working and there's nothing I can do." so I said "okay that's okay i'll just take the snacks then." then she got really angry and said "are you really going to make me do this again?!? Alright you know what? I'll do this one last time and after that that's it i'm not doing this again. Now which items do you want now?!?!?!?" with her screaming at me I changed my mind and said "none it's fine" and got her name (Crystal). I have never felt so disrespected by an employee, let alone a manager in my life. There was no line behind me and I was only trying to use a coupon that should have went through. I expected a manager to be helpful and if she couldn't solve my issue then fine, but to be so rude to me was uncalled for.

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11:59 pm EDT
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Family Dollar Experience and service from store clerks and lack of appropriate management, or 'unidentified manager's gross behavior

I would like to file a formal complaint against an employee at the Family Dollar Store #10062 on Aurelius Ave in Lansing, MI 48910.

First of all, I felt like I was constantly being shadowed in the store (racially profiled) by a store clerk with whom I was not able to get name, because both of the them were not wearing name tags.

The first store clerk, a Caucasian, full-figured woman with green hair would find herself down every aisle I was shopping down and then I found her staring at me once I would go down each aisle. I felt very uncomfortable and intimidated in the store. I don't like to feel like that and I don't want to be stressed out where I am going to spend my money. When I expressed this she spoke with another store clerk who did not acknowledge herself as a manager and she who self-identified only as 'Taye' (a Caucasian, blonde, full-figured), hail "Sir" to me loudly from the front of the store, but said nothing else. This was after I became apparently upset and explained to the first clerk that I don't like to be made to feel uncomfortable when I am shopping.

Upon checking out, 'Taye' (if that' her real name), gestured that she would take care of me at her counter. I asked what was her reason for hailing me earlier when she said "Sir". She hostilely said: "You were screaming in my store". I responded back and said "I wasn't screaming, I don't scream". It I have a problem as a customer, I don't expect to be attacked about it or strong-armed like some 'gangster' and/or 'street' tactic!

Instead trying to diffuse what I may have been validly sensitive about and irate, she only escalate the situation with her lack of being more concerned with the fact that I was raising my voice instead of trying to understand the reason why and be either empathic or concerned. Her continued strong arm tactics only infuriated me more and then she said, "now you're getting loud!"

In both cases her lack of professionalism and proper training to handle customer issues was horrible and she needs better training, a reprimand and a notification from corporate that this situation has been recorded and there are appropriate responses to these situations and her offensive attitude should not be tolerated.

She refused to let me pay for items totally $50, which I actually bought at Store # 10125 on East Saginaw Street, Lansing, MI, where I had a total different, more friendly experience. Instead of being concerned with checking me out, she seemed to be more offended because I was raised more voice in my state of disgruntleness by this time. She responded: "I done and stopped the transaction". I told her a would call corporate and make a complaint, She said: "Call corporate!" If anything store clerks at there to maintain the revenue stream which is based on store transactions, in other words checking me out and allowing me to purchase my items. She seems to have her priorities mixed up and does not express any professional demeanor or skills becoming of someone who is 'supposed' to be in charge.

I don't want to mess with anybody's employment, if I can speak candidly, I just want better service, more generational respect (and acknowledgement and more racial sensitivity from younger whites and others who work at your stores as a 54 year educated African American). I want this to be reflected in your "non-stagnant" and hopefully ongoing training practices and policies.

The training level and professionalism in these Lansing Districts seems horrible!

I would like to file a formal complaint against an employee at the Family Dollar Store #10062 on Aurelius Ave in Lansing, MI 48910.

First of all, I felt like I was constantly being shadowed in the store (racially profiled) by a store clerk with whom I was not able to get name, because both of the them were not wearing name tags.

The first store clerk, a Caucasian, full-figured woman with green hair would find herself down every aisle I was shopping down and then I found her staring at me once I would go down each aisle. I felt very uncomfortable and intimidated in the store. I don't like to feel like that and I don't want to be stressed out where I am going to spend my money. When I expressed this she spoke with another store clerk who did not acknowledge herself as a manager and she who self-identified only as 'Taye' (a Caucasian, blonde, full-figured), hail "Sir" to me loudly from the front of the store, but said nothing else. This was after I became apparently upset and explained to the first clerk that I don't like to be made to feel uncomfortable when I am shopping.

Upon checking out, 'Taye' (if that' her real name), gestured that she would take care of me at her counter. I asked what was her reason for hailing me earlier when she said "Sir". She hostilely said: "You were screaming in my store". I responded back and said "I wasn't screaming, I don't scream". It I have a problem as a customer, I don't expect to be attacked about it or strong-armed like some 'gangster' and/or 'street' tactic!

Instead trying to diffuse what I may have been validly sensitive about and irate, she only escalate the situation with her lack of being more concerned with the fact that I was raising my voice instead of trying to understand the reason why and be either empathic or concerned. Her continued strong arm tactics only infuriated me more and then she said, "now you're getting loud!"

In both cases her lack of professionalism and proper training to handle customer issues was horrible and she needs better training, a reprimand and a notification from corporate that this situation has been recorded and there are appropriate responses to these situations and her offensive attitude should not be tolerated.

She refused to let me pay for items totally $50, which I actually bought at Store # 10125 on East Saginaw Street, Lansing, MI, where I had a total different, more friendly experience. Instead of being concerned with checking me out, she seemed to be more offended because I raised my voice in my state of being disgruntled by this time. She responded: "I done and stopped the transaction". I told her a would call corporate and make a complaint, She said: "Call corporate!" If anything store clerks at there to maintain the revenue stream which is based on store transactions, in other words checking me out and allowing me to purchase my items. She seems to have her priorities mixed up and does not express any professional demeanor or skills becoming of someone who is 'supposed' to be in charge.

I don't want to mess with anybody's employment, if I can speak candidly, I just want better service, more generational respect (and acknowledgement and more racial sensitivity from younger whites and others who work at your stores as a 54 year educated African American). I want this to be reflected in your "non-stagnant" and hopefully ongoing training practices and policies.

The training level and professionalism in these Lansing Districts seems horrible! I just really want someone to speak to her about this experience and impress upon her that a lot of what went wrong lies with her horrible and unprofessional attitude. 'Taye' seem beyond reproach and did not have any regard and respect for repercussions from her corporate, regional and district supervisors. Moreover, she expressed no connective professional culture, ideals and image that I would gather is supposed to represent a suitable set of ideals, organizational culture and image reflecting the 'good nature' of your company.

There is a problem of serious disconnect here! These kinds of store clerks run the store like it's their 'turf' (aggressively), "them against us" and this has an even greater impact when their is no regard, training, mindfulness or sensitivity towards how racial difference even deepens the cavity of "them against us", as opposed to operating like a community friend, she responded like an automatic enemy!

I'm not sure what your values are it's hard to read when you shop in these kinds of Family Dollar and therein lies the much of the problem. What are your values? And I'm not talking about customer discounts, I'm talking about what are your organizational culture values to an inclusive community! You certainly can't read your values if you continue to let the case of 'Taye' continue like she is thinking she is right and justified in her behavior.
________________________________________

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10:29 am EDT

Family Dollar inappropriate relationship between manager and employee/ rude customer service from cashier

I feel very uncomfortable going into family Dollar. Iv seen this multiple times and my mother has seen it once, where the manager and one of her employees are being very inappropriate with each other. The manager allows the employee to grab her, and he brushes himself up against her. Very disturbing that something like this would go on. I feel like I can't even shop there anymore it's disgusting.. also the cashier is very rude, I went in one night to purchase a nail file. The cashier scanned it and threw it across the counter at me. Poor management going on here.

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5:32 pm EDT

Family Dollar manager accusing customer of shoplifting while still in store

My granddaughter and her 7 month old son in a stroller were shopping at FD o the 1500 w. Chicago ave. Chicago. We go there all the time and when she goes alone she puts her items in the bottom or on top of her stroller he says she was stealing socks and told her to get out or he(Christopher) was calling the police. If she was still in the store how was she stealing and then his employees were calling her a thief as she walked home. I really don't want to get my attorney involved but something needs to be done about this

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3:55 pm EDT

Family Dollar customer service

23 August 2017
Store #: 00340
Employees: Tara?, Assistant Manager; Andre, Store Manager

I asked Tara where I get the smart coupons and she replied, "you go to familydollar.com and sign up for them. I spent the next 10 minutes in the store doing just that so that I could use the coupons. At checkout the chips did not ring up correctly so I asked the cashier was that a smart coupon. She didn't know, so I asked her twice to check. she finally asked someone else the price without moving from her position nd they immediately said that they were $5.95. She corrected the price and continued to ring the items. I asked her if the coupon would be good for both packages of baby wiped and she said she did not know, probably just one. After she completed ringing up the items, I wanted to see if the coupons took so she placed the screen back on the front tablet for me. This is when I noticed that the Huggies coupon did not take. She refused 3 times to assist me in resolving the coupon issue, so I asked for the manager. She stated that she was the assistant manager. So I said is there anyone here that is over you and she clearly said, no, while rolling her eyes. Finally, an associate came over to help figure out why the coupon wasn't taking (Do to my slow internet, the correct coupon had not loaded). I clipped the correct coupon and went back to the register. I asked her what her name was because she was not wearing a name badge as the other employees were, and she said Tara. Tara could not unlock the computer so she asked someone for help. This person just happened to be the store manager, Andre. So I let him know that I asked for him earlier and she told me she was the assistant manager and no one else above her was there. She cut me off and started telling me that she told me he was there (this is incorrect). Then she started to tell him that I didn't have the coupon. By this time I had the correct coupon, so I told her how would she know, when she did not have the time to help me. Tara began to yell and get an attitude with me as if I wasn't the customer who needed help. I yelled back at her and the manager told her to go cool off. When she walked off she was still yelling at me so I yelled right back at her. At this point the store manager got an attitude and said, "ma'am do you want this stuff or not in an intimidating manner." I asked to see the screen to ensure that the coupons took affect and paid for the purchases.
As a resolution, I believe that Tara should be moved to a position that does not involve customer service, such as night stocker, when the store is closed. I say this because; she was not wearing a nametag, didn't feel the need to assist me, lied to me, and yelled at me. Andre, needed to be spoken to about getting frustrated and taking it out on the customer.

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7:32 pm EDT

Family Dollar customer service store manager

I am ringing out and tell the cashier that the air freshener is suppose to be a 1.00 cheaper she walks over to where I got the air freshener and tells me they forgot to take the sign down and there is nothing she can do for me. So I reply u can't take the 1.00 off because u forgot to take the sign down from the day before. I was very unhappy with how she worded it to me. Michelle Was the supervisor or manager not sure but she did tell me she was the store manager.

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Regular Customer p offed
, US
Feb 14, 2018 9:42 pm EST

It is absolutely ridiculous that family dollar in hudson falls N.Y. employees make complaints about their store manager and blame customers for making them complaints .further more it's ridiculous that store employees of hudson falls try involving regular customers into that stores ridiculous drama that is never ending its a daily event .we are there too get what we need not too hear who does what and who does absolutely nothing we do not care we are there to shop only .that store needs a deep cleansing of employees however after hearing the hudson falls manager was assaulted by another manger of a family dollar in south glens falls was arrested for the asult and still has her job that tells me all I need to know about your stores .ps fix the roof in the hudson falls ny family dollar store it has been leaking for over 3 and half years on boxed food it's a health issue and a safety issue period.then them 3 totes can be removed and customers can safely walk down that isle .

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6:54 pm EDT
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Family Dollar employees, management and cleanliness

I am extremely appalled at the service that the family dollar near my house provides. The store is always a wreck, can't even walk in aisles without stepping on stuff. There's always dead bugs on the floor, it appears as if the store doesn't have a broom. The dirtyness of the store isn't gen what triggered my complaint. What did was the employees. The service is just despicable. There have been so many occasions that I have received attitude or rudeness from several employees. The profanity and inappropriate conversations the employees have amoungst each other and their friends in the store is very disrespectful and unacceptable to the families and children that shop in the store. Every time I go in the store it's at least a 15-20 minute wait in line. On several occasions I've waited on a cashier as she was outside the front doors smoking. Not to mention the numerous times I've waited to be checked out because your employer was talking on the phone. I've also been told, "you're gunna have to wait because I'm not going anywhere" as the employees had the one door they actually keep unlocked blocked. I don't even feel comfortable talkig my family in unit because there is vulgar music playing off the workers phone. I've gone along time with out complaining but enough is ENOUGH. I will no longer bring service to this location as well as ensure what's going on behind those walls is known within my community. I expect something to be done.

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4:45 pm EDT

Family Dollar discriminatory behavior

I have already filed a verbal complaint, and I have yet to have a response from the district manager of Mo. or any other entity among Family Dollar associates. I was given a 72 hr window of time...it has been over 120 hrs...no response. I dont have a problem getting 50 to 100 people together to protest your Linwood location in kcmo. And I will make it my business to continue to protest this store until your discriminatory store associates are reprimanded for their behavior towards neighborhood consumers. I was given #6085540 as my number of reference.I will be following up on further proceedings if this matter isnt addressed with urgency.

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9:07 pm EDT
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Family Dollar family dollar store 1247 uhrichsville ohio

I don't know your policy on Nepotism but I don't think it is fair for Beth Wallace a assistant manager to have her daughter Renee Collins working in the same store! Tammy Devore the manager knows and gives Renee better hours and special treatment. There are others that have been there longer yet Renee is up for a assistiant manager. Also on truck days Beth's mother penny comes in to the store and helps stock shelfs she don't even work here she then gets free stuff from the store. Picture of Beth and Renee and her other two children

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6:25 pm EDT

Family Dollar latisha the manager on duty

Today I came into the family dollar store located at 4425 S. Cottage Grove to return some items. upon returning my items the cashier that assisted me notified the manager who then looked over to where I was standing and replied she's gonna have to wait, which was very rude and unprofessional to me. so after 8-10 minutes of waiting I decided to remind her that I was still waiting when I was then told to come to her basically. I will never shop at this location ever again and I will be notifying others of the mismanagement of the company so they won't have to experience it themselves

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5:59 pm EDT

Family Dollar return policy on electronic at the store #[protected] avenue j galveston texas tx [protected]

I purchased some head phones from this Family Dollar today Sunday Aug 20, 2017. I got them home listened to their quality and went back to the store to return them. After waiting 20 minutes for the only employee with access to handle the transaction...a manager...I was told that the Store''s Nation wide Chain Policy was "I can not return ANY electronics purchases for a REFUND"...as well as "I CANNOT RETURN A PRODUCT FOR AN EQUAL VALUE PRODUCT"..."I CAN ONLY EXCHANGE THE PURCHASED PRODUCT...FOR THE SAME PRODUCT"...
I AM FURIOUS...THIS IS LIKE STEALING...I FEEL ROBBED..BY FAMILY DOLLAR...BECAUSE NOT ONLY DID FAMILY DOLLAR NOT GRANT MY REFUND TODAY...FAMILY DOLLAR WOULD NOT ALLOW ME TO EXCHANGE MY PURCHASED PRODUCT FOR ANOTHER PRODUCT OF EQUAL VALUE"...I LEFT THE OLD HEAD PHONES AT THE COUNTER AND DID NOT ACCEPT THE SAME BRAND AGAIN...THIS IS ROBBERY...

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Breanna Washington
, US
Sep 09, 2019 7:08 pm EDT

The same thing happened to me a week ago. The manager in Darby PA had the nerve to call the cops because I disagreed with the policy and told them they're stealing.

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Person who was robbed by family dollar
, US
Jan 14, 2019 12:58 pm EST

No, what he said is true, i bought a bluetooth speaker at a Family Dollar in Greenwood SC. I went back one hourlater and was informedthat even though I had my receipt, i could only exchangefor the same item, i also felt like i had been robbed

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Randez
, US
Oct 15, 2018 7:41 pm EDT

Me and my fiancée shops at a family dollar in warren mi and I don't understand why a person can't return electronics for their cash if they have a receipt

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Family Dollar the whole store /workers event manager

Hello I am complaining because the family dollar located in new Miami Ohio is very very nasty smells like dead mice and milk that went bad ... there is never nothing stocked on the shevels and always boxes and skids in the alies you can barely fit carts threw there its that bad ... every worker there is always outside smoking even while customers are in the store there is one young man that works there name Alex is what his name badge said but every time he works there is one boy that I guess is his friend that doesn't work there that's always hanging out last night when I was in there the two was running threw the store hideing from each others and trying to chase each other there is always fowl language from the workers there they are always hours late opening the store and closing a hour to two early this store really needs check into the manager won't do anything about this .. only store like this in our very small village sad its like this ..

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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