Family Dollar
reviews and complaints

Seems like our family Dollar store is never open anymore & they do not give our town any warning of the closures. No sign on the door or anything. This store is the only store in our town we have to shop at. So if it's closed, the whole town is in a bind. Then when it is open the shelves are never stocked & the store is a mess. Stuff is all in the floor of the aisles. Then I've never seen as long as we has this store that they have to close the store to run to the bank. What kind of crap is that. This store is fixing to loose alot of business cause of the constant closures & never having anything stocked.

Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, 10310 - 1717.

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and and he made an outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at [protected]@live.com.

Sincerely,
Ben M.

Hello,
I live in new Orleans, La I often shop at the Family Dollar store near my home which is located at 1314 Dowman Road 70126, as I approach the store the one of the cashier was outside, I shopped around the store for about 20 minutes, then I heard a child voice calling for someone to check her out, there were no cashiers in sight, and they both were managers, one of the costumers asked one of them to come in and help us, she did after about 5 minutes and the other one stayed outside, I needed cigarettes, the only one that was in the store claims she couldn't sell them I had to wait for the other cashier to come back in, I waited 10 minutes I asked the cashier to please call the other cashier to come in, I have never had a bad experience at this Family Dollar, the cashier was very rude, I expressed the way I felt that the place was sorrowful and one of the cashier responded I should not shop at a place like this, it's not the bushiness it's the people working in them . If you don't want to work let someone else get the job that really need one . The place was very dis-ray and out of order. I have been shopping there since they open now I will have to go out my way to find another Family dollar to shop at.

Sincerely an Outrage Customer

I went to your location on Hampton and Polk in Desoto Tx at 9:00 pm and the doors were locked I stood at the door for several minutes to see if the employee who was standing at the register would acknowledge me and he or she didn't even turn around. Your hours posted on the door say 8am-10pm if there was no reason for your store to be closed an hour early this is unacceptable. I waited in my car and watched several customers come and go as well. I called several times and no one answered

I wanted to tell someone that I really appreciate you having a store in Baileyton TN. It really saves time not having to go at least 12 miles for groceries. However, many times that I have gone to the Family Dollar for an item, I find that the item has been discontinued. No real butter, is not acceptable! I can't eat the stuff that is one molecule from plastic! Dollar General Store, next door has improved their store by adding more popular brand names, sugar free coffee creamer, Armour Chili, original, Smores Cereal, items that the consumer wants to purchase. Maybe you need to listen to the manager, Michael, and his employees so they can suggest what is in demand at the store. I have a degree in merchandising from the University of Tennessee and I learned a long time ago that you stock what the customer wants. It might help to send someone to come to Baileyton to check the needs of the community. I guarantee it would produce an increase in items purchased from your store. Everyone in the town wants the store to prosper. Please give us something we will buy.

I came into family dollar in hartwell ga. It was around 6pm or so. The store was slam packed and the gentleman working his name is Quentin. I asked if he had any help and he said no that his store manager Cindy left him alone in the store just because she had a hair appt. My opinion no associate should be left alone. Very unprofessional for a manager to leave and not care about her store because a hair appt was more important. A lot of customers left highly upset.

Today, 4/19, 2018, several isles were blocked by dollies filled with unstocked items. Isles were blocked on both ends, for example, the grocery isle I needed to go down was completely blocked. I went to another store. I have stumbled because of isles blocked by boxes. The customer in front of me today had a complaint about a coupon item being out of stock on the first day of the sale. The cashier went outside where the manager was and tried to resolve it. Apparently, the manager said the coupon would not be honored. She asked to speak to the manager and was told that the manager was outside in his car on his break. Not only is that unprofessional but several times when I pull into the parking lot he is outside. The customer left her items on the counter and in her basket and told the cashier to tell him that she would shop there again. I shop there at least 3x a week but I have been going to Dollar General and avoiding Family Dollar. I have been a customer for many years and have never seen this location in the condition it is now.

I was just at this store to get a few items and the cashier had a dog behind the register and someone brought in their dog. This is not the first time people bring dogs in the store, I have seen numerous people bring in animals, and the manager dose nothing about it, I like animals but I an allergic to dogs and I am unsure that every time I go to that store that there will be a dog in there or someone will bring one in.

On Wednesday, April 18, 2018 at approximately 7:00 pm my nephew went into the Family Dollar located at 3626 N. Las Vegas Blvd. in N. Las Vegas, NV 89115 to purchase 2 packages be of hot dog buns while his Mom, who was recently diagnosed with cancer waited in the car. He paid for his purchase and when leaving the sensor started beeping. He stopped and waited for an employee to respond. An Asian woman took him back to the counter and retrieved his bag, check the items and receipt. She then looked him up and down front and back and told him to empty his pockets. He did as instructed. She was loud, rude and demeaning while customers watched on. When she decided he wasn't a theif. She walked away in silence. Mind you, the entire time, she was loud and nasty so everyone could here her. But, when she realized she was wrong, silence. Didn't apologise, say you can go, nothing. Just walked away after keeping him for almost 30 minutes. My nephew is an Honor Student and was mortified and embarrassed to say the least. He has been in this store almost daily as well, as the rest of our family. I have tried to contact the store but, can not seem to reach anyone. This employee needs to be made aware of her behavior. Don't forget, Mom was waiting in the car. This is not acceptable and it will not go on. I will wait for a response before I move further with this. I'm absolutely livid and something will be done.
Lori Farrell
[protected]@gmail.com
[protected]

To whom it may concern, I am a very upset with my visit of your above listed store last night. It has been many times that I have visited that store since it opened and each time I go there, no one there speaks any English, yet I never let that bother me until last night. While shopping with my fiance last night for some BC Powder for pain that I was already having, after picking up the item, I was ahead of my fiance to left turn down towards the cashier aisle and behold there was a storage container that should have been in the back storage area or maintenance area that I end up tripping over... I was able to brace myself from hitting the floor, but in the process from hitting the container unexpectedly my left leg was twisted. I was in so much pain after that moment, I had to lean over the counter near the end where the container was. The cashier never paid any attention as to what had happen, not sure if she realized it at the moment. Anyway, once I was able to move, I headed down to where the cashier was assisting another customer. Then there was another lady that came to the front, which I began to ask her was she the Manager and she addressed me with a confused facial, don't understand what I was saying motion at that moment it was apparent that she did not speak English. So I ask the cashier if she spoke English and she said no. I then tried motion signals, by pointing and speaking towards the container at the end letting her know that I had tripped over it. Me being in pain, my fiance then guided her down towards the end where the container was as she walked along while still behind the counter, he pointed it out to her as well as trying to tell her in English, but she clearly seemed as though she had no idea what he was saying. Yet the part that upset me on top of being in more pain, was that the cashier or the other person never even moved the container, never tried to understand what we were saying. I need you to know that just last year May 5th 2017 I had to have a full hip replacement on the left side that hit the container in one of your stores. It is unacceptable that the aisle, especially where the cashier is would have containers in the walking area of the customer's that can't be seen and just sitting there in a bad place that can cause someone to fall and seriously injure themselves. Yes I was already in pain, which is why we were there to buy the BC Powder medicine and that hazardous environment that night at the store number listed did nothing more than to cause me more sever pain. No I did not call the police, though the thought did cross my mind and No I did not go to the emergency room, though the thought did cross my mind, but I did take the medicine that I bought, I did get up this morning still limping in pain as I explained to my Manager this morning, all just to be able to sit down at this very moment to go to your website and write about this incident. Therefore, please know that I plan on continuing to address this issue by contacting the Better Business Bureau to make sure that my letter of incident has been addressed by your company. I did notice after the incident that the store has camera's, so the incident as I have described should be recorded. I also took a photo of the container that was left in the aisle after reporting it to the cashier. ( Andrea Byrd )

true story that happened to me: please read entire post and share and tag people.. Backup page Jay Partin

For those that don't know I was a manager at Family Dollar in Raleigh, NC for sometime. I left Rock Quarry Rd store from Amber Pike was an awesome store manager/trainer and went to south Wilmington st where the trouble began. So on my first day as Assistant Manager at this store with a lady named "Donna Parker" I text her and asked her for the safe code and her response was "Justin A [censor]ing n[censor]" (pic below) so I immediately was like wait what the [censor]! When I finally answered her call she kept telling me how sorry she was etc etc so I hung up on her.

So then I proceeded to call my district manager Michael Mason to make him aware of the situation and he had the nerve to tell me it could've been a typo and that he don't need that kind of drama... how in the hell is it a typo when her response should've only been numbers!? Then I have him on a recorded conversation with him telling me he's not going to do nothing about it, everything is going to stay the same and if I want to continue to work at family dollar I have to make it work with her there. So I called out the next day because I couldn't work a 9hr shift with her I was in pure Disgust with her.

Once My district manager did nothing about it I called Mrs. Tish HR with Family dollar and was told she said she's going to stick with Michael decision. Then I called corporate and they gave me a ticket number and contacted Mike and Mike told them he took care of it (which he didn't)

I ended up filing a complaint with the EEOC!

So Michael Mason ended sending me to New Bern Ave store with Jabir Suluki and that's when more trouble began. My hours went from 36-40 hours a week to 28-32 hours a week. And family dollar has a policy about Retaliation which Jabir actually sent me the other day (April 13, 2018) pic below.

My last day was April 7, 2018 when I was leaving for my shift and my register was $94 short. Yes $94 so I was like what in the heck. So The Money I was short ended up being in the Safe because the safe was $100 over and I never got the change I needed for my register. Mind you me and another manager named Mark Byrd counted it together and both saw it was over $100 so that's what happened I added that Money to my deposit and left for the day.

Also you see jabir on camera going in my register when I wasnt around!

So come Sunday 4/8/18 I called the store and cashier answered the phone and I asked her when the next time I work and she handed the phone to Jabir and he send ummm come in at 3pm so I come in look at the schedule I had no days on the schedule I'm like wtf and asked mark wassup with that he said jabir not done with it... so I end of talking to Jabir and he was like he basically had to take me off becUse of my shortage and I said I was never short my money was in the safe and he told me well immediately after I left Mark counted the Safe behind me and it was $100 short so he put the money back. So I said let's watch the camera he said I will and will give you a call and I said nah buddy we gone watch it now so me and jabir watched the camera together and on camera you see me and mark count the Safe I took the $100 out that it was over and Mark put it in envelope and dropped it with my other deposit.

So as we watching the camera soon as I left Mark lied. He never went in the safe until 2 in a half hours later. But he never counted the safe. Mark closed with Tara Beautifulone Womack and they both are seen on camera using each other register poor cash handling etc etc. so as we continue to watch Mark was short Some Money and they both were trying to find it. So on camera you see Mr. Mark Byrd take money out my deposit to cover his shortage which made me $104 short and I was terminated by it!

Like I told Jabir his money could be short when he sends his cashier Tara to the bank or when he sends his relative that's not even a family dollar associate.

Then Jabir ends up taking time from me out the system which I worked and owes me 16 hrs + for PTO time so he says I have to come in and approve my time or I'm not getting laid which I have never ever done before while working with Family Dollar!

Bottom line I was screwed and I want everyone to know...

WRAL TV ABC News Abc11 Eyewitness News *Family Dollar Employees* CNN

I am complaining about blatant drug abuse by a store associate. The associate has been noticed on and away from her position abusing illegal street drugs. This person, Breanea C. Loveless has even been known to have drugs on her during working hours. I have reported a few of the instances that I have noticed, and was then directed to use The FD website. The store #3187 in Mobile, AL. I have spoken with managers that have charge over her and was told that the hiring and firing of an associate could only be handled by corporate. So needless to say she remains employed. Although she comes to work reeking of marijuana, high, and with drugs in her possession. And I do have both pictures and videos of the associate getting high while still in Family Dollar attire prior to and after her shift. These pictures and videos have been turned over to her manager, but I too have some in my possession if needed for proof of this complaint. 04/17/2018.

I went to store 11310 and was trying to do a refunded for 8 bucks because I didn't make the purchase at that location the cashier that did not have on a name tag told me she cant return my items.. So I was unable to get her name the manager gave the cashier her password and employee id number so she could ring the customer up before me but refuse to do my return. The manager did not come over there neither. To assist I was very upset and i'm still upset I had to go back to the original store where I made the purchase.. I wont every go back to family dollar again

Today, I went to the Dollar Store to pick up some craft supplies for my granddaughter. After walking through the store and not finding anything on my list, I saw a man putting items away on the shelves. I said, Do you work here? and he respond in a negative way, "Yes." So I asked him if he could tell me where I could find the items on my list. He said the only had one out of the 5 items and were out of glue but it should be in soon. Fine. When I go to check out, he was at the register. I showed him a pack of 2 aluminum pans that were packaged together, so should be $1. I showed him a receipt from my last visit and that the cashier had charged me $1 for each pan in the package. I had grabbed the Lasagna Pans to show him what I meant He said are these exactly like the ones you bought? I said no, but if you want I will go back and find them. So he said, I'll give you this pack at no charge but your receipt is from 3/22/18. In the future try to be more timely when returning things. I told him I would have been in sooner but my father passed away on March 31st and I haven't been out much. Then I told him I could not believe
he was making such a big deal over $1. He told me I was the one making a big deal over $1. Really? He was arrogant and rude. If he does not want to treat customers in a respectful way he should find another job.

Resolution? I think his Name Tag read Tim or Jim. I would hope someone could tell him that if he is that unhappy with his job/life he need to find another one. He doesn't know what each person he has contact with is going through. He totally ruined my day with his negative attitude and I don't think I will be going back to The Dollar Tree anytime soon.

I recently picked up your weekly ad 4/9-4/29 that had a picture of the Edison Light Set 10ct. I thought these lights would be nice for my yard/patio. Little did i know that i would have to search 10 stores and drive more than 15miles outside of my neighborhood to find them . Which is strange because there are 2 FD stores less than 1 mile frim my home. Can someone please explain why NONE of my local branches had received these Edison Light Sets to sell. I asked each store mgr and each one said their stores did not receive those lights. Can someone rectify this situation? What is the point of having a store in walking distance if i cant get what i want there and end up wasteing time, gas and more money to find the products i want across town?

The family dollar store in hutchins tx and went to pot since stacy left... The store is always nasty, boxes stacked in the middle of the walk way. Some rolls you cant even get down due to boxes.
The atmosphere is like walking into the club. Yes! I said walking into the club the cashiers have their phones on playing music. Theirs a few cashiers that will check up out while making a personal call on their personal phones.
Went into the store around 10am on April 15, 2018 and was greeted at the door by a cashier dont know her name due to nobody wears a name tag. Which told me their only taking cards no cash. Something needs to be done about this store. What happened? In the past year the Hutchins texas family dollar has done awhole 360 but not for the good. Please please review the tapes at the store or just drop in a see for yourself. Thank you and have a blessed day

I went to Family Dollar 4-
I asked if my grandkids can use the restroom. The worker said they were out of order. I told her I'm calling the 800 number. Than she said okay. They had out of order signs for men's and ladies room but they weren't out of order. They store was so dirty and things every where. The water fountain had trash stacked up. And it smelled like dump. I do have more pictures of the store. And this is not the first time the store has been so dirty.

I went into the westpark and w broad st location and realized my husband left my paycard on our nightstand so I put the product down and as I was leaving the store I was putting my wallet back into my purse and there were a couple others walking out with us and the besper went off and I guess because it looked like I was in my purse the manager a mixed male ran up behind me outside (at first I thoughr it was my husband cuz we were arguing) and tore my purse off my shoulder! It scared me when I realized who it was... Someone just trying to steal my purse so I didnt know what to do. He then took my purse inside the store and refuses to return it to me even when he seen that I didnt have anything in it that belonged to his store! Im considering contacting an attorney because I cant get my property back. Im missing work and other things because all my important info is in my purse. Please contact me as soon as possible.

I recently visited a Family Dollar located at 5808 W. Hampton Ave in Milwaukee, WI. Now just to let you know I work just a few blocks from this location and also live close to this location as well so I frequently do my shopping here. The store is to open at 8am the store is NEVER OPEN at the specified time. Today I arrived at the store @8:15am and their vendor truck was there with bars over the store. NO EMPLOYEES TO BE FOUND ANYWHERE! And this is not the first time that I have visited this particular store and have encountered the same thing. The parking lot is treacherous for parking. I absolutely enjoy shopping with the Family Dollar franchise but there is some work that could be done. Another instance would be that every time I visit this store the workers have no RESPECT for the customers as far as staying on the phone talking while checking someone out...having the music playing from the phone that has vulgar/offensive language...that's just to name a few things that I see. Professionalism should always be key!

I was in the Oak Grove La Family Dollar store around 5:20-5:25pm today the 10th of April, 2018. I'm pretty sure the lady in front of me purchased 2 rugs with a food stamp card (EBT).I heard this has happened
before with people buying cigarettes.
you may want to check it out before the law gets involved and gives your
store a bad name. The manager/cashier never batted an eye with it?
I understand people having to have help...for food, not rugs or cigarettes.
I truly hope you look into this.