Family Dollar
reviews and complaints

They would not issue a rain check when they were out of the coffee product! I was told that some of the stores didn't even have the Folgers coffee to begin with - the Coupon was for $2.75 off a 33.9 oz can of Folgers classic roast coffee. I believe that is false advertising - I would like a rain check!

Family Dollar is NOT a family company!My husband works 6 days a week which leaves very little time for famiy! Plus if needs to take time off for a specific reason sometimes it is quite difficult and he is always made to feel guilty. How do they expect people to have a life and take care of their family. They don't even pay enough to their 6 day a week managers so that their wives can stay home to take care of the household. I pray to God everyday to bring my husband a new job!

I am so sick of Family Dollar on Galatin Avenue. Ray (the Manager) never takes care of the property. My daughter and other kids wait at the bus stop on the Coffey Street side of the store, the sidewalk is still packed with snow and icy, kids are sliding and falling. Ray should have shoveled there and put down salt, it is very dangerous. There is always trash laying around also.

He hires the youngest employees that talk on their cell phone the whole time they are checking people out, very unfriendly and miserable people work there.

I started driving to Dollar General instead of walking to Family Dollar because everytime I go in there they are either out of bread or milk…He does not know how to do inventory apparently because he is always out of things several days before a truck comes in. I go into Dollar General and they are NEVER out of anything and always have so much more than Family Dollar.

Another major complaint is that sometimes when I go in there, no one is at the front register and I will ring the bell and it takes 5 to 10 minutes for someone to come up to the front. One time this past summer there were 5 people at the register including myself and no one was up there and the lady behind me says “this is bull sh–” and walked out with the basket in hand stealing the stuff from the store.

There needs to be new management and new employees with actual rules like “No personal calls while checking out customers” and “look customers in the eye and be nice and happy” I was a cashier for 5 years and I was good at it, there is NO excuse for what goes on there.

There needs to be ACTION done about this!

At 4pm today, we decided to shop at the newly built family dollar on peach orchard augusta, ga. 6 or 7 customers were lined up to checkout, one checkout open, the only other checkout had a large hand written note taped to it "no receipt". Who cares if you get a receipt if you are buying toilet paper, dog food, etc.? 2 people were working, rather one was slowlly checking out people and the other guy was standing behind him holding any empty bag. Needless to say, we did not stay to checkout, neither employee apologized for the long wait, the guy doing the checking out actually turned the new monitor around so the girl checking out could see what was on the monitor, or to us standing in line, that is what it looked like. How can this store not afford to pay staff to work, they just built a new store across the road from the old one., put in sod and a underground watering sprinkler system, who cares if the grass is green if you cannot get waited on? Plus, the new checkouts are at 90 degree angles and you do not even know there are two unless omeone just happens to be working at the odd placed check. How are they going to account for the long lines at christmas?

To whom it may concern
I am a loyal shopper at Family Dollar Stores, I love shopping at the cofferyville store it
Is the most clean I have been to so it seems . The people there are very friendly all but
One, your General Manager is the most rude person I have seen in years.
I work as A Security Guard here in town, she yelled at me because I parked in her
Parking place she said, I never saw a marking for dedicated parking this happen in 2009
I am a Eastern Star, In this same year this lady same lady grabbed an item out of the hands of a 94 year old lady Ms. Knox who pasted away in 2010
The situation is getting worse their was a police report this year on that same lady for hitting someone`s child my coworker told me of this . There are very negative posting on facebook about the manager not the other workers who seem to enjoy helping keep to keep the peace . Im writing this to save the relationship between this town and your company .
People are talking we feel your company does not care because over the past 4 years
We have reported the there is a very rude person at the helm of one of your stores and our voice isn't being heard please review the complaits and you wiil see the pattern . All races and people are really having it hard shopping when she is on duty we just go to dollar general when we see her car for feel of mean looks or a sour demeanor as you shop as she follwows you around the store as if we are there to do some type of wrong

i`m so sorry to have had to do this but I need your store and I like it, it`s hard with the way things are there now….

Store #5631

My daughter has worked for Family Dollar for 1 1/2 years. She has put up with being called names, being mistreated and complaints are not taken seriously. District Manager Pam Holmes is the worst offender. She treats the employees equally as bad as she treats my daughter. I dont feel a business should be ran by someone who engages is name calling and abusive language when addressing the employees. For the most part my Daughter enjoys people and this type of work but doesnt know how long she take being mistreated. She recently announced her pregnancy and Pam told the manager of that store she doesnt believe my daughter and if she does not prove her pregnancy she will face possible termination for lieing. Today I have contacted the Dr's office and have obtained a signed letter from the Dr. stateing her true pregnancy and her weight restriction. If this does not appease Pam I will take other measures, BBB, and the filing of more complaints until we are heard. I have instructed my daughter, so has her Dr. that she is not to over lift and to not push the early part of the pregnancy due to it being the sensitive time frame for all pregnancies. I would like to recieve some sort of aknowledgement of this letter at leaset being read and taken under advisement.
Thank you for your time. People should treat other people how they themselves would like to be treated.
Cyndi Brookins

I stopped in this Family Dollar in Exeter, PA this one day. I never go in there, but my friend lives over there and I was visiting her at the time. I needed lipstick cuz we were going out for awhile that night. I walk in and theres two men standing at the registers. They were literally obnoxious the way they both stopped talking simaltaneously and said hello, like so fake, like they really cared. NOT! Moving on, I couldnt find their makeup dept. and was getting annoyed at the fact that they saw me walking all over the damn place and never assisted, yet fell over saying hi when I walked in...WTF? They were too busy talking the whole time. The one guy seemed ok, the other was a complete potty mouth. I couldn't believe he would talk like that with customers in the store. The phone rang, potty mouth answered, and he started yelling at whomever and cursing, then laughing...it was nuts! After searching forever, I found the aisle I wanted, got my crap and proceeded to pay. Potty mouth waited on me while the other hovered behind. I was about level with his chest and, to my astonishment, OMG...on his nametag I see " Manager". I'm like, you so completely have to be shi**ing me?! I am still in shock and, needless to say, will not go in there again. All I can say is, really Family Dollar? These are your managers? Seriously...sickening!

I was fired for being on my cellphone by a regional manager named Steve. He claims he caught me on my phone during on of his very rare visits. He told the store manager to fire me without so much as a warning. What they didn't know and didn't even ask about was the fact that I was checking on my wife who has a mental illness and was very depressed because she had been home alone all day. She has been diagnose as having bipolar and schizophrenia and she has been suicidal in the past. I didn't want to reveal this info out respect for privacy but I havnnow forced to communicate this in an effort to get my job back and/or expose bad business practices. I knew the policy, but I believe family emergencies should addressed if need be. I made a quick call to wife and diffused a bad situation. I should not have been fired. My lawyer says I have a good case if I chose to go forward with it.

I would also like to say that this store has issues. It is always dirty. I would ask if the floor needed sweeping or mopping and would be told no. The bathrooms were always nasty. Management there is constanlty sitting outside in front of the store or in back office doing nothing. They are all constantly on their cell phones or the company phones on personal business. The store manager and the former first asst manager were having an affair. I caught them kissing. The store is always a mess. Employees were taking things without paying. I wouldn't recommend this company to anyone for any reason.

Do not buy Family Dollar brand batteries they are always dead with no battery life when you purchase them! I go to the Dollar Tree and the batteries are always fresh but Family Dollar batteries never are!

I called Family Dollar customer service number and all I get is the runaround when I call the store manager they act like they don't even have the authority to give you back $1.07. Talk about horrible customer service. I don't intend on wasting any of my money with them again. I will never purchase any batteries out of their store not ever duracell because they keep their batteries on the shelf way pass their shelf life just to rip you off.

my name is robert jiles i am a truck driver, i pay my taxes on april 29 2011. sent my cousin to family dollare to get some detergent with a twenty dollare bill. my cousin return and said the manager of the store confiscated the twenty dollare bill and told him to leave. so i went to the store and ask the store manager to see the twenty dollares so can end deed no the money was conterfit? she stated she call the police and stated they have been there and took it. i new she was lyeing? so i ask her to show me the police report so i can report it to the comdata system where i received it this is how i get paid. all i need is a police report where i began the process of informing comdata that i received conterfit money through they system. in which i did. the problem occured is when management treated me as a criminal first, without going through the process until i inform her to show me the police report when one was never maid i the not have any conformation that the money was conterfit so i told her i will not leave until she called the police to take the twenty she had which she say she did not have but turn out she did have it! i waited out said until the police come.i explain the situration and after they review of the twenty dollares it was conterfit i went to the police dept. and received a copy of the police report i never commited any crime i took the police report and made a former complaint to comdata system and my trucking company, that i received conterfit currency through comdata system. i thought this was over, todayt may 17, 2011 i went to make some purchases at family dollare and one of the employees embaresed me all loud for every one to heare you cant shop in here! you are bared from here you are passing conterfit money! the police told you they stay out of here. all of that is a lye! i made a police report out taking full resposibilty of the conterfit currency where i got it and how i got it. i am an american been a loyal customer of family dollare for years most of may house has it product in it. that the sell i been in the pisen community for 9 years and to be treated in this manor because it employee have accused me of something that was not true, i took full responsibilty a criminal would have run i did not why am i been denied my cilvil right where i cant shop in my community,

There were two ladies working at about 12 noon on today at the South Third Street Memphis store right near the MS state line, and they were talking to each other loudly about conflicts with church members and things that happened earlier in the week for them. One had an auburn colored afro style and the other had a piercing above her lip. Although I am a millionaire + who is an entrepreneur and owner of properties, one of the employees began to have issues about my "being in the store for too long" and she began to make sly remarks. Then she started to follow me down every aisle "straightening up" items instead of doing her job. When I asked where the apple juice was, she had an attitude about that and the girl behind the counter did not bulge to help. Instead of helping me, she called her friend on the phone and began a new conversation.. I had trouble finding a lot of items simply because the store was kind of junky, and otherwise, I would have been done sooner so I would not have to interrupt their conversations. I decided to leave my basket where it was and go to another store. The lady with the auburn colored afro hair was fed-up because she had to put the items back up, and she followed behind me to my car.

I have submitted 2 complaints to my DM and RVP regarding how the store manager treats her employees and all the policy infractions with absolutely no feed back. I have even filed a grievance with corporate and received no response or follow up. This manager should be let go or forced into retirement. I would like to start a class action lawsuit against Family Dollar for allowing these issues to continue forcing us to work in a hostile work environment. Corporate has policies to follow regarding such alligations, and if we do not follow policy we are subject to termination. So why not them, right? If there is anyone out there who would be willing to stand up for your right to be treated as a human being and respected for the service you provide let me know on this board and I will give you a protected email to contact me. Believe me when I say this is not a trick, I am in fact an assistant manager myself and am seriously f***ing sick of being spit on by managers and corporate like we are not worthy of respect.

My husband went to the Family Dollar Store in Clarksville Texas on 4-23-11 around 8:55 p.m. to make a few purchases and the cashier which was African American told him he could not enter the because store was closing which was fine but before he left a car that contained 3 African American girls pulled up and they WERE allowed to enter the store. My complaint is that if my husband WAS NOT ALLOWED TO GO IN AND BuY A FEW ITEMS why was the other people allowed in the store if the store was CLOSING! It is not right for them to let others in the store at closing time and them not to let my husband go in at 8:55 to buy a few items. The Family Dollar Store has lost ALL of my families business and not just the one in Clarksville Texas all of them. And that is at least one of us was in that store making purchases every day.

I was in a very heated coaching encounter with my Regional Vice President and he became very angry while we were talking due to me not showing any expression. The RVP called me a "Girl" uncandidately before he knew it and was shocked at himself when I corrected him. I walked away to prevent from losing my temper. I filed a compliant with HR and they stated that my walking off was considered my resignation. I called around to speak with the HR personal, and other company members and no one answered their phones; therefore I asked the RVP where did I need to leave my car and laptop since no one would help. The company considered this a resignation and forced me to resign. I guess with Family Dollar inappropiate conduct is acceptable if you are a white male speaking down to a black female. This company needs to sell to the Trian Group and allow someone to get it right. I need a an attorney who knows FD and fast. tracy.[protected]@att.net

I went shopping at Family Dollar today and will never step foot back in the door of one of their stores! My son went to the cashier and asked if she could give him a price for a tube of toothpaste that was sitting in a cart full of items, that I thought might have been reduced. Upon waiting for him to return, I overheard the cashier say" no, I am busy tring to take care of these customers, the price is over their so go look for yourself, because I know what you are trying to do!" So, I approached the cashier and said " hey, this is my son and you have no business talking to him like that!" At this point she comes out from behind the counter and starts yelling and cursing telling me to get my purse and leave the store, she knows what we were doing, that everything is caught on videotape, shes gonna call the police and have me arrested and that I should be ashamed of myself!" I replied, " thats fine but I will contact the corporate office!" Now the manager was standing behind her and observed the whole confrontation! I left the store and called to speak with the manager and when I asked what I needed to do to file a complaint, he responded by saying " I guess you need to contact the district manager" he says, would you like that number and I said Yes, He says, well call me back in a little bit and I will give it to you! Now what level of customer service is that, comiing from the cashier and the manager?

ive been sexually herrassed by my boss hes been spoken to & asked to stop numerous times and he will stop for 2 days & then he'll go right back to doin it. hes also sexually herrassing 2 of my co-workers/ friends & hes old enough to be our father (but hes not thank god). we've reported him to da hotline & there was suppose to be an investigation but it doesnt seem to be going anywhere & its getting to the point where all of us wanna just quit & go somewhere else or call the cops or something its too far out of hand. even worse his wife knows about all of this & she wont stop him or say anything either. its gross & wrong & i want it to stop for all our sakes.