Family Dollar
reviews and complaints

Two different instances have happened at this store. My husband a black male applied for an open position and the manager proceeded to tell him that it had been filled when in fact it hadn't. A woman who also applied for the job after him was given the job and others were hired too. I stil continue to shop at this store because I live 2 minutes away and my work is right behind it as well. I went to the store and as I was checking out I realized I didn't want an item and asked my friend who was not checking out to put the item back, the store manager proceeded to reach over the counter and take the item out of my hand as if we weren't really going to put it back. I am very offended and someone who treats their customers like this should not be in charge. I will NOT continue to shop at this store.

Went to family dollar during hurricane was cursed out by employee or store manager. In front of store full of customers b3cause she wanted to close store before scheduled time denying customer access. Cashierwas rude made me take my own recipt from register told me to get it myself. The employee who cursed me was behind register in shorts not in business attire complained about the item purchased which was none of her business many other customers denied access during the approach of hurricane

I went into the family dollar store on 8/08/17 to use the public restroom I have a major emergency and they were the closest that had a bathroom I go in asked. If I could use restroom unaware that u had to have a key I walked back there to go and it was locked causing me to have an accident in my pants so I had to then buy a pack of 5 dollar underwear pack just to use the only pair in it throwing the other 2 pairs away due to them being colored and no u don't carry all white in any of them so I had to settle for that and go back to bathroom so I could clean myself up all due to the fact that the employees were too busy jaw jacking with friends and other wmployees than to be doing their jobs I am very disappointed in yours all customer service at the store I am sick and didn't need to deal with this today store # 00574

I will not be going back to this store any longer, I can't believe that that had to happen cause employees were too busy jaw jacking and yes I'm very pissed off

Sincerely
Ann Gibbs

Good Evening,
I would like by beginning with I have received to separate survey opportunities from shopping at my local family dollar store #11527. My wife has also had he inability to d her survey as well as one of my neighbor's. Making this a total of five surveys that can not be completed per the code on the receipt.
The system states the code is not recognized. I have placed a complaint with the attorney general in my state for false recognition and advertising. On the behalf that you can enter a contest and win and that the customers opinion on his or her visit is being acknowledge where it is not.
I had two separate encounters on different days, One of which was with a manager, who stated his name was Luis and the other young lady refused to give as much as her first name. Why employees at your business do not wear name tags is unethical. As a consumer shopping at a major chain I should have the right to know whom I am interacting with for my safety. Anyone could pose as a employee with your company at this rate.
I am advised that Family Dollar is in partnership with Dollar Tree or may be owned by them, they in fact do wear name tags.
On September 3, 2017 at 10:13 a.M. I bought several items from location # 11527 at 7301 S Western Ave, Lois Angles, CA 90047 where I went back into the store after realizing I have no need for a item I purchased which is a lunch bag valued at $8.00. I was waiting at the register after handing over my receipt to the young lady. She had already verified my return was listed on my receipt seeing se was the same lady who checked me out originally. She crossed the item off the list and said she is waiting for the manager approval. The manager "Luis" came over and asked me where did I get the bag, (take in mind he did not look at the receipt once) I answered I purchased it here a few moments ago and reminded him he was standing next to the young lady speaking to her while she was ringing up my items.,
I at this point asked him if he was joking because they had my receipt and just seen me, Luis stated I think you walked in off the street with this, how do I know if I can trust you. I felt threatened at this point perhaps this could be racial profiling seeing I am African American and Luis is Latin American. He said "do you see me laughing, I don't know you bro"! I asked him to please refrain from calling me bro, I am his customer not his friend and I asked him again very politely to hand over my receipt or give me my refund. At this point he attempted to go back and forth with me I told him to please look at my receipt so I can go my wife is waiting. He continued to call me bro. I walked out the store ad left my item, I went back in and the young lady said she had my refund, I took my cash and Luis refused to give me my receipt, I threatened to call the police and he handed it over.
As a person first and a customer second I should not have to be subject to this behavior I don believe anyone should. The incident I had with the other young lady was on August 22, 2017. I chose not to go into detail because she did not share her name although she was between the age of 20-25 about 5'6" long dark hair and slim build. She was also at the register working on September 6, 2017 between the hour of 12-5 pm.
I will continue to file complaints on the communities behalf in regards to this new store that seems to be a burden on the community more than a resource. Currently I will continue to use local resources such as Next Door, my neighborhood app, yelp and other social media such as Facebook, Instagram and youtube to share my experiences.

I was at family dollar getting water for the hurricane since I have a family of 6 . I had my 15 year old son with me who is skinny and shirt like his dad . The lady and her daughter the same exact age infront of me bought 2 cases of water for her and 2 cases for her 15 year old daughter .. when I ask if me and and my son asked if we could do that too she rudely said NOhes too young .. I went in the back of the store to ask that girl how old she was she was 15 too ?can you tell me why a Spanish lady can let her Spanish friends buy as much water as the want but since I am not I can only get 2? I asked the cashier her name and she said something like yulissly ?
I work in the custumer service industry and I have never wrote In on anyone in my life .. she was being mean to me for no reason it was unacceptable

The employees will sit on sidewalk outside of store smoke cigarettes while playing on phones. When Waking into store you have to smell the cigarettes and it's nasty. It's the Brewton Alabama Store. They also will talk on phone while checking you out and it's also. It the cleanest store around. I love family dollar but they have got to get some better management in there.

Went in for a refund on a bad can of fix a flat and was basically called stupid and after rolling her eyes says that she'd be happy to show me how to use it. I am a SAE certified mechanic and know how to use a damn can of fix a flat. But because Im a woman as was she she assumed I was ignorant as to how a can of the stuff works. I'd like a refund immediately please and thank u

i went to the family dollar store in jonesborough tn on 11 e, to purchase some stuff, when i got there i found that there was signs posted for 50 % off summer items, two of the signs was posted right over the kids swimming pools, i wanted to purchase a 45 $ pool which was suppose to be half off. the sales man would not sell me the pool, he stated he did not know which summer items was on sale and which was not., however they were posted right on the pools, there was also another woman trying to buy one for 1/2 off and he would not sell any off them. i stated that beacuse the signs was posted that by law he has to sell us these items for the sale price. he looked at me and then took down the signs and said NOTHING is posted as 1/2 off now. i purchased the rest of my items and left, but i will not shop your stores again. DECENT people who work in retail DO NOT treat their customers like this.
i'm on social security and i ususally buy items at the end of the seasons so i can save money (being on a fixed income) for my grandchildren. I feel this was very un-fare and un-professional of him. i believe i will have to make a b.b.b. complaint about your company policies.
I would like to to be fixed by selling items listed for the listed prices.
my name is:
janet martz
177 hensley loop
jonesborough tn, 37659
[protected] or [protected]
my email address is [protected]@yahoo.com

THANK YOU,
JANET MARTZ

I went to the Family Dollar on Monday Sept.4th (Labor Day) to pick up a some finger nail polish remover, and everyone I pick up was expired, some had the date of 4/17 and some said 6/17. I told the stock person and he said he would take at look at them. The store was junkie, there was all kinds of merchandise on the floor, and the music was blasting.

I am an employee of Family Dollar. We have been without a manager for some time now and 2 assistant managers are well qualified to be the managers. The acting manager, who is under qualified, uneducated and unprofessional, had the audacity to say while customers were in the store, "she can do what she wants because she is white". I refuse to be subjected to this unprofessional and unethical behavior from upper management and a district manager had the audacity to make her store manager and she has no high school diploma or GED. This manager doesn't even take care of her personal hygiene and several customers have complained about her. I cant believe this company allows this. This is the store in Cincinnati, OH and the managers name is Jessica. (Vine Street in Carthage)

This employee of the Family Dolloar located at 3155 W Pleasant Run Road Lancaster, TX store number 08874. Had the nerves to tell 6 paying customers that was waiting outside the door at 8:30am; 30mins past openening time. That its not his fault he was late getting to work and opened late. Then told a customer they just talking they not goung to do him nothing. Basically challenged a paying customer to a fight. After he was told not to disrespect customers like that continued to say he dosent care that we were upset at the he opened late. I told him he was disrespectful and that I will be making a complaint on him, so he posed for the camera to show me and whoever gets this message how much he really do not care about his job. I shop at this store location faithfully at least 4 times a week and I have never in my life meet an employee at this location like this. It is unacceptable and it needs to be addressed immediately. Or I will release the entire video of him acting and his comments to the media. He is unacceptable for a place of business in a family oriented environment. Not only was I there shopping, my daughter who is 5 witness his poor judgment and actions. My transaction number is [protected]

One black lady/woman worker at family dollar tryed falsely accusing me of stealing (I don't do that crap) all I did is put my calculator&my phone back in my pockets after taking them out&useing them, and the black lady/woman Worker there told a surcity person&a officer there that she saw me stuffing things of the store in my pockets, and I don't like being falsely accused of doing anything that I'm not doing "exspicely" Not Thing's that I don't even do/even believe-in doing, NORE do I like having my time wasted like that&haveing to take everything out of my pockets when I have no where to set them&can hardly hold them all in my hands without dropping them because I don't like risking dropping my phone/anything that can be broken&then it get broken&I then have to replace them when I ain't got money to be replacing things like that, Really I don't like my time being wasted at all (exspecialy Not when I am in a time crunch to get back home/whatever :fore whatever; thank y'all very much for y'alls time&understanding *God bless! Fulton street family dollar in Houston, TX-77009

I went to Family dollar tonight around 730 pm and they had a hand written note on door saying " We are closed". This is the second time in about a month this has happened. Wouldn't have been to big of deal except my son and I walked there tonight since it was nice out so it was quite an inconvenience! I understand things happen but twice in a month is a little much.

Thank u,

Heather Latshaw

Store is always unstocked and aisles are filled with boxes full of stock that needs to be put out. It's so bad you can't push your cart through the aisles or see or get to products that are hidden behind all the boxes of stock needed to b put out. I went into store on a Tuesday to get my allergy meds. I live in a small town and thus store is the only one that carries what I need. I also live 40 minutes away, up in the mountains so I can only get to town once a week to every 2 weeks. Anyway the med aisle was almost empty and did not have my meds in. However they were in one of the many boxes stacked in the aisle. At that time I was the only one in the store and the main manager was sitting behind counter playing on her phone. I asked when the meds would b available or if I could help her find it and she said it would b out tonight or tomorrow. But I told her how far I lived and asked if I could help find it. She said no cause she didn't know where it was and really didn't care. I came back 4 days later and the item still wasn't on shelf and there were more boxes and the whole cleaning aisle was empty. I have never been in such an unorganized or lazy store in my life. Other people are having the same problem and refuse to go in there till something changes. I actually hear people talking with others about the same issue

First thing I want to ask is...why would you guys supply a customer service number of you don't answer? Secondly a bag that the lady behind the register forgot to give to me helps me back from leaving to go home because I didn't known what to do. The managers remark for this wasn't nice. This is not good customer service all around! I've been on the phone for 45mins for customer service to answer. And now it's been almost an hour! That's terrible service...

Went in Family Dollar last night and seen the variety bag 20ct chips advertised for $3 a pack, got to the register and they rung up $6.96, I informed the cashier of the sale price, she then stated there's nothing I can do they aren't suppose to be $3. I asked well why are they advertised for $3, she asked "do you want the chips or not" I said yes for $3, she stated "there not $3". If a item is marked a certain price then the customer should get it for that price. Store #02352 615 10th St E, Palmetto Fl 34221, FASLE ADVERTISING

August 31, 2017 19:[protected] [protected])844-9722 Store #[protected] 45th Street West Palm Beach, FL MM Pink Lemonade 20 FL OZ $1.35, [protected] Powered Mountain Blast 20 FL OZ $1.35.
ITEMS 2 [protected] (BAR CODE) [protected]
THANK YOU FOR IN HOUSE CAMERAS! This will help me to vindicate my complaint. My grandchildren purchased to the above mentions drinks from Family Dollars. We was told their is a no return on food products, there is no sign in the store stated this. They refused to give me my money back. The store manager called another manager by the name of Shannon and she was very rude.

i purchase i bow of tiles that was in your clearance allie i got it for 6.00 $ which i are 10.00 $ not on clearance So T told a friend about them he and I went up to see if we could found 4 boxes of the same we found two that where in not good shape in the clearance alisle and found two in the regular pay but when we went to check out the cashier rung them up and they where all out 10.00 $ WHen i told her that we got two in the clearance allie which is a whole different case being that this misleading Fraud they should of that been in the clearance aisle and your worker was not going to listen to me she said that is how we do it i got picture of them boxes all torn up this is bull to me seems like you are misleading people WELL quess what you are not miss leading me and i think you should give my friend back his 16.00 dollars back looking to see if he can sue you for fraud

I recently went to my local family dollar store store # 01095 address 395 North Gardner St. Scottsburg, IN,
And was treated very rudely when I ask for a product they claimed it was in the back and refused to sell it to me which I would have understood if they would have explained they could no longer sell it but instead I was meet with attitude and no explanation why they couldn't get it from the back the manager and the other women just looked at each other and said neither one of them wanted to go back there and get it. I didn't understand why they couldn't and when I ask them to go back there they both rolled there eyes and refused. So when I went ahead with the purchase I wanted I was going to get cash back with my purchase and I was told very rudely that I couldn't get cash back from her drawer I didn't understand why if it offers cash back and I had the money on my card to get the cash back I just didn't understand why she couldn't even do 10.00 dollars in cash back I'm very disturb by the way I was treated and displeased how the manager treated me and wish to file this complaint and I hope something is done about this and the manager gets talked to about how she treats customers in the future and sets a better example for other employees about how they treat people that shop at that store please email with any explanation of why I was treated so rudely thank you my email is [protected]@gmail.com

I downloaded your app today to try your clipless coupons. One of the coupons for Men's Sauve products didn't work. I know these things happen. I told the store manager about the issue and all she said is "There is nothing I can do about it". I showed her the coupon and we checked the shelf label and everything was correct . She still had offered no solution to the problem. I asked for Corporates phone number and she said she didn't have it. In my opinion this is very poor customer service. I also work in retail, and we always try to take care of our customers. I believe she needs some training in the customer service end of her position. I did not purchase the items.