The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Falls Church Motors / Fraud and cheating

1 United States Review updated:
Contact information:

I visited Falls Church Motors on April 30, 2008. Darrell 'Doc' Freeman introduced himself. We talked briefly and made our way to the lot. The choice was made on a 1990 Toyota 4Runner. BAD CHOICE. I mentioned to Mr. Freeman that I thought the engine was rather loud, and upon making a sharp left turn, the axel made a loud clicking noise. I also mentioned that the oil pressure gage was rather low. I was assured by Mr. Freeman that this was normal.

On or about July 17, 2008, The vehicle blew a head gasket. Now I'm no mechanic but I do know that when fluids in a vehicle get below a certain point, some sort of warning sign will go off to let you know that there will be a problem soon. When oil gets low, it is usually followed by a little red picture of an oil container somewhere on the dash. In this case no warning signs of any sort went off at all.

Truck blew a head gasket. I requested a loaner car but was declined. Forced to rent a car for three weeks, which cosed over $600.00. If that isn't enough, I was forced to pay $500.00 for the repair on the truck. They also thought that they were being Saints by knocking $500.00 of the price of the truck when I bought it because the sunroof didn't work. That means nothing because when it rains, I get rained on through the sunroof. I was told there was nothing they could do.

I attempted to try and trade the vehicle in and found out that the vehicle was considered TMU. I found this to be True Miles Undetermined. I also found that this vehicle shouldn't been sold. So now I'm stuck in a piece of crap for a car that I can't get out of, and no dealer wants to touch it because of this TMU rating. Please tell anybody, and everybody you know not to go to Falls Church Motors.

Sort by: UpDate | Rating


  • Pt
      5th of Jun, 2009
    +1 Votes

    I'm in the same position as you are. I brought a 1997 Mercury Grand Marquise from them and Darnell Doc Freeman sold me the car. The check engine light was on and I ask them about it and he said that he would take care of it. He told me that it was nothing. So fter my 30 day warranty was up they told me it was nothing that they could do about it. Then As I was turning left I herad a loud crackle noise from the right side of my car. When I went to take the car to get it checked the shock was broken on the left side and I was told by doc that it was fixed and it wasn't. Can I call the Better Business Bureau on them to get something done about this or get my money back or something. Now I need a new transmission in my car and they trying to chearge me to fix it.

  • An
      11th of Nov, 2009
    0 Votes

    I also made the mistake of going to Falls Church Motors. The very morning after I left the dealership at about 9pm on 10/12/09 I found out that the timing belt was bad. They fixed this problem. I had bought a convertable and was not told of there being any leaking, when it rained, literally rained inside my car. My seats were soaked for days. They refuse to fix this. 5 days after buying the car I parked in a parking garage 30 minutes away from home to come out and find that the break lines were bad and I had no breaks in my car at all. They also fixed this problem, but created a new problem that makes my breaks click whenever you have to slow down. They tried to tell me my rotors were bad and that I had to pay to fix them so I got a second opinion. My second opinion stated that there was now a problem with the ABS sensors on one of the tires. The dealership denys any fault and refuses to fix this without my paying for it first. On top of everything, I went to pick up my hard tags and was given tags with no month sticker making my tags invalid. I was told they were be overnighted to me so I'd have them before the temp tags expire...they didn't come. I had to pay someone else to drive back to falls church (30 minute drive) to pick up my month sticker. I also found out that the car was sold for $1000 over kelly blue book value if the car was in exellent condition, which it obviously isn't. The car was also never put through the service department before it was sold and was in desperate need of an oil change. They did do the oil change, but then assumed me they were also going to check the other fluids to make sure there was no other problems. The next day my light came on saying to check fluids. There was no coolant in the car at all. This is probably the worse experience I've ever had anywhere I've ever been and I urge anyone else to avoid buying there at all costs.

  • Eb
      15th of May, 2010
    0 Votes

    OMG... I also had the similar problems with my Ford, Tauras. When I went into the dealership I was greeted by Shane Knight. I should have known it was to good to be true. I only put 200.00 dollars for a down payment. Not even three months after I got the car my transmission went out & I had to get it towed. Luckly it was covered ubder my extended warranty. I had to pay a 100.00 dollar deductible for a used transmission that was about 1500.00 dollars on the receipt. Not to long after that it started to get cold outside. I went to turn on the heat in the car. I worked for a little while but then started to blow out cold air. I spoke with Steve their machanic.He told me to bring it in. The engine just needed to be flushed. This same problem occurred about three more times. And Steve told me the samething, I needed to flush the engine. Not long after all thge flushing. My car began to overheat. He told me I need a new resorvior. To bay him a 100.00 deductible and he would fix it. I told that was ok. I went to the ford dealership and brought a new resorvior because the old one was cracked. I had mt husband change it because it was a minor job. Not long after that the car began to smoke when I drove. When I took thecar back to Steve he informed me that my headgasket was bad. I asked him how much it would cost to fix it. He then told me that it would cost close to 1500.00 dollars or better to fix it because my warranty had expired. I then got a second opinion from my regular mechanic who has never did me wrong. I told him what happened. He told me that because Steve kept flushing my engine, it pur pressure on the head gasket which caused it to go bad. I told them I would no longer make payments on a car that wasn't drivable. And also because they caused the problem. They then offered to put me in another vehicle. They would give me a 1000.00 dollars for trading the car back with them. However, the previous balance I owed on the Tauras would go over to the new loan. I told them they were crazy. They went thru the whole motions and took me to court. They still didn't get any money from me but it is on my credit. Please people do not make the same mistakes I made. Do your research first before you invest your many with these company. Check them on the Better Business Bureau.

  • Ve
      8th of Jun, 2010
    +1 Votes

    I completely agree. Being more recent customer I purchased a 2001 Pontiac grand am on 05/28/2010. On 06/04/2010 only days later my car started to sputter. While driving hoe the car cut off three times. I called service which by the way was closed because of weekend, so had to wait until Monday. I called Darrell Doc Freeman to explain who told me to get car towed in. I had to pay to get car towed from Oxon Hill to Falls Church then was told would have to pay $100 for deductible to get the "Igintion coral pack" replaced. They then went onto say, as if a good thing, if i wouldn't have brought the EXTENDED warranty I would hve to pay 50% of total charges. Now I'm stuck paying for a car for 30 days that I can't use. Not to mention can't get MD inspected, and of course they still want thier "on time" payments. If you can help it DONT go to Falls Church Motors...I would ratyher Metro Open Doors for you... until you can do better!!!

  • Kb
      28th of Jul, 2010
    +1 Votes

    Don't let them get you! If you have a complaint regarding Falls Church Motors, please contact Tiea at 301-505-6154 as soon as possible. We are making a collaborative attempt to put at stop to Falls Church Motors illegal and unethical business dealings. The more people we can get to share their story, the better.

  • Ti
      19th of Oct, 2010
    0 Votes

    I have had similar encounters with Falls Church Motors. Upon my arrival, I was greeted by Doc Freeman in May of 2009. It seemed all fine and dandy until a week later I started having issues.
    It started with my clutch, a/c not working, ignition issues, and many other things going wrong. I was so disappointed, even though they fixed everything to some extent. It kept me off the road at least one week of every month. WHAT DID I BUY A CAR FOR????????????????
    I had just had a newborn and my freaking A/C went out again!! I am so disgusted with the way they DON'T invest in their merchandise, and really have no regard for the well being of their consumer's safety.

  • Ha
      17th of Nov, 2012
    0 Votes

    see and post at

  • Be
      21st of Dec, 2012
    0 Votes

    Falls Church Motors = Rock Hill Motors (Front Royal)
    They are passing vehicles from one place to an others... Same people...

  • Be
      21st of Dec, 2012
    0 Votes

    Fall Church Motors = Rock Hill Motors in Front Royal

Post your comment