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Fallas Discount Stores
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Fallas Discount Stores
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www.fallasstores.net
www.fallasstores.net

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1.8 36 Reviews

Fallas Discount Stores Complaints Summary

7 Resolved
29 Unresolved
Our verdict: With Fallas Discount Stores's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fallas Discount Stores reviews & complaints 36

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Newest Fallas Discount Stores reviews & complaints

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B
2:19 pm EDT

Fallas Discount Stores Returns

I had such a horrible experience at the Fallas in Oxnard Ca the cashier Jackie was not happy when I mentioned a return, she claimed one of the items was final sale when no where in the receipt did it say that. She called her manager Yazmin the most hostile person I've encountered, how does she hold a position as a manager? She belittled me and ignored my presence she started helping other customers I waited 25 min to get helped because had the courage to speak up to her and I said, Can you process my return? She completely ignored me until i started recording her and then she yelled, where is your receipt? No respect for consumers her attitude was completely unacceptable she should be fired.
Their policy is to put customers first . I can't believe that I had such a pessimistic experience over an exchange . What happened to the standards ?

Desired outcome: Friendly service and exchange

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7:35 pm EDT

Fallas Discount Stores temp store manager named hector

Very Rude guy. Treats employees like dogs. Embarrasses employees in front of customers. HR should send someone to his store he runs and interview his employees. Horrible belittling personality. No idea how a person like this even got a job as management.

I been shopping that store for years. Now that it re open i am excited and known Current Store Manager Michelle for years. She is a good Manager.

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6:40 pm EDT

Fallas Discount Stores customer service

Today, an employee named Yeralis gave me and my family the worst service ever. She had an attitude all the time.. it started cause I wanted to pay my transaction with a visa debit card and she argued that it had to be credit. No problem, the she asked for an ID, i handed to her. Then she said if I wanted a bag for .15 cents I said "no thank you" she replied: "so you are going to take them in the hand? Oh wow your poor" i felt so bad

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Is Fallas Discount Stores legit?

Our verdict: Complaints Board's thorough examination reveals Fallas Discount Stores as a legitimate entity with notable strengths. Despite a 19% resolution rate on customer complaints, which invites a closer look, Fallas Discount Stores stands out for its commitment to quality and security. Clients considering Fallas Discount Stores should delve into its customer service record to gauge compatibility with their expectations.

Fallas Discount Stores earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fallas Discount Stores achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fallas Discount Stores. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fallas Discount Stores has registered the domain name for fallasstores.net for more than one year, which may indicate stability and longevity.

Fallasstores.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fallasstores.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fallasstores.net you are considering visiting, which is associated with Fallas Discount Stores, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Fallas Discount Stores has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 36 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fallasstores.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fallasstores.net may offer a niche product or service that is only of interest to a smaller audience.
  • Fallas Discount Stores protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
L
3:39 pm EDT

Fallas Discount Stores management

Hi my name is Laurie Fernandez I have work for this company for about 11 months and I love my job l. I'm not perfect but I work very hard at my job. I love working her but I would like to complain about one of my bosses and the way she talks and treats me. She yelled at me in front of customers and she always complain about my work even tho I work hard. I would like for it to stop I am a mother of three kids and have no one to help me out so I do it myself. The father of my kids is not around and I have no one else to help. I have no one in this town and I do not think it's far she act like that I really would like for someone to put a stop to it. Thanks for you time Laurie Fernandez

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3:06 pm EDT
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Fallas Discount Stores oakland store

I am concerned because I have 2x called your corporate office to make them aware that the security lights on the Oakland Fallas do not come on at night. I was informed by the rep that maybe the manager wants them on during the day and not at night. This makes absolutely no sense to be why would the store want them on during the day (wasting money) and not at night. The point of the lights is to also protect the store and night.

There is a lot of activity going on behind and on the side of your store, cars being lit on fire etc since the lights are now off at night. The lights were on before at night and then changed suddenly about a month ago.

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10:34 am EDT

Fallas Discount Stores security

This man made accusations about me and my two sons that were not true, I told him we would never do a thing like that and he said he was 99% sure it was me. He disrespected me and my sons with deliberate discrimination and slanderous remarks on our character in front of 30plus customers and employees, without any proof of us doing anything wrong. It's was not me and my two sons he saw and we were wrongfully accused. Antioch PD was called at this point they were telling me to leave, I am a local business owner and the store is located in my coverage area not okay for me and my customers or my business.

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1:01 pm EDT

Fallas Discount Stores service

Do you allow Management to hire their own family members?
I know for a fact your DM Rebecca hired her daughters to work for her. How is that fair treatment to other workers?
Mahary, Nini and Monica are her daughers. I worked with Rebecca as a associate in small bridal store. We would have to help clean other and set up other locations very often. These locations would get more payroll, get more perks such as lunches etc... Later to find out the mgmt at these locations were her daughters. They all lost their jobs after HR & corporate office FINALLY listened to numerous complaints.
If you care about your associates please don't put them thru this.

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11:56 am EDT
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Fallas Discount Stores refuse to refund

I bought 6 shower curtains at the Fallas store in Spring texas off of 1960 and asked when I checked out if I coud return them with receipt if they did not work for me because I was planning to use them for outdoor curtains and did not know if they would be completely right for the job. they ended upo being too short so I went back less than one week later with only one package open and the receipt. At first when i went in they said they didnt do refunds but I could get a store credit or exchange so even though i was running late for work and the line was super long, i went and picked out a few things. After waiting in line and spending time that i didnt have, They refused to give me a refund because when I bought them they were running a home sale and rang up 50% off. The manager was very rude and wouldn't even make eye contact with me. I cannot believe how rude this lady was. She shouldn't be a manager if she cant even look at a customer and come to some kind of agreement with them.

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11:50 am EDT

Fallas Discount Stores hazardous shopping conditions store #0695

Unfortunately I visited this store yesterday 3/17/18. Hoping that someone had finally cleaned up this place. Negative, its the dirtiest store I have ever seen. As you walk in, there's piles of dirt, trash and clothing on the floor. The glass windows and entry doors look like they haven't been cleaned for years. Your corporate office needs to visit this store unannounced. If there is a janitorial company that is hired to clean this place after hours, they need to be fired immediately. I attempted to push a shopping cart around the isles to know avail. I had to leave my basket behind because the isles were so cluttered with cloths, boxes, trash, you name it... On the floors. I almost slipped and fell 2 times. I felt unsafe in this store. I asked the cashier for the manager, and she said no one was available at that time. So I asked her to write down the store managers name, and I will contact them later. She said "I cant write it down, i'm afraid I will get in trouble". What is going on here? If I ever return to this store I will take pictures and submit them to the local news media to investigate the safety and security of this store.

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3:35 pm EST

Fallas Discount Stores customer service

I am complaining today because your cashier Michelle really upset me today. I told her the price on an item that was 3.99$ she refused to listen to me when I said check the price. Then she charged me 5.99 for it because she said that's what it rang out to. So I paid for it then she was wrong I brought her one with tag that said 3.99 and she had 2 refund me because she was wrong. All this could have been avoided if she had listened to me about the price. This wasted me 45 mins of my day all because she couldn't get it together.

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2:09 am EDT

Fallas Discount Stores an exchange

I went to the store to return a few items that I bought that I found out did not fit after getting home because there is no dressing room. They're happy to exchange it but explain to me that regardless of the price I paid whenever it is and it whatever price it came up would be but I got back which I thought was stupid but I said okay so she scanned it and it came up the same price I paid and she proceeded to get on her cell phone and spent a good 2 minutes adding the prices of the two items I purchased inform me that I had $19.40 to exchange it for. She received the rap of the clothes in a bag and take them up and hand them to me and told me to go get what I wanted but I had to carry the bed around with me until I came back to the register, so I did so when I came back to the register although the line she had originally bring the exchanges up in was empty she, for some reason, told me no come around to this other one. No I made sure the items I selected added up to where I was only going to have to pay about $0.90 extra. But when she rang The Exchange is up again on this opposite side for some reason it came out to be less and I ended up paying $6 extra.. Now I don't understand why one register says I get $19 back and she make sure to send me to another register that reads that I only got $ 13 back hey. Seems to me but they've been the goal away to skim off money to put in their own pocket

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11:36 pm EDT

Fallas Discount Stores unethical behaviour

Store 297, mcallen texas. Treats employees like dirt, no one gets a say in the process of baskets weighing pretty much twice their weight.Poor girls pulling and guys with no back supports. The things dont have wheels and almost get dismanteled. Restrooms are bad and the smell, well worse, they were in the process of closing that store, but were given a one chance. Time is up, that store is so old, it was the first heb, same restrooms.Employees no name tags, wandering around on their cell phones in pockets. Manager just lets it slip by. Need a new manager and crew, someone who is willing to turn things around. With what they have, they can change that store for better buying experience.Need to report it to corporate or ask for district manager in charge of that store. Thank you for your interest, in this matter.

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1:18 am EST

Fallas Discount Stores bad customer services /rude employees

You can find cute cheap or decent price things at this fallas. But the some employees are rude. one (older Mexican or hispanic )lady who barley speaks English messed up my card transaction so it was declined . She misheard me she says"oh im sorry i dont undertand" pointing at the register.the manager comes (black women between 26-33)she and the manager couldn't refund me . I been there abouT 30-40 mins. Im holding up the line so a male employee opens a 2nd register.i told her next time have someone who speaks english and to run the register. She says "im sorry mam we give everyone eqaul opputunity" i say give someone who is better qualified to do it she just repeats her self.i left my info and asked her to call when she was done. I apologized about what i said . Even tho its the truth. I went the next day.And when I was talking to a different store manager. (Young hispanic woman named veronica)The old lady who barley knows English asked the male employee(white hispanic mid 20s ) from last time if he remembered me and he was sticking out his tounge behind my back. Both of them mocking at me the only reason i knew was because my mother was standing watching. And they didnt know she was with me. And when she said that was rude and she saw him. All he said was i know mam. Yes. Repeated it several times. But never apologized. Another day later I went again and manager still hasn't called to let me know about my card. She sees me come in and when I go to register because i am exchanging something she gos to the back and even when the woman helping me pages her 3 times. I'm waiting for going 10 minutes she stays back there so a different manager comes to help out and both cashier and manager are saying they don't know why she's not coming and both are baffled. Another day later I come in and purchase something and I get the same manager who couldn't refund me and she doesn't say a word about my card transactions. What a poor excuse for a manager un professional. and so are some of the employees rude and immature. The unprofessional . And when my father went and bought a belt from there the male who was mocking me short changed him. And when my father told him what he did. He couldn't calculate how much he owed my father my father did it for him. The employee looked like a fool. The only helpful one was veronica (another manager) she did call me and told me she would call me when she got it done . But hasn't yet.

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5:58 pm EST
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Fallas Discount Stores customer service so rude, they stole me!

I went to the store on november 25 to do an exchage of two mens pants, when i arrive the cashier told me to leave the bag with the pants there and she ask me for the receibe so i gave it to her, then i went to pick up stuff (pretty much by the way) and i totally forgot abaut the exchange so i just paid the merchandice and i went home. I went to fallas again on november 27 to get my exchange and they told me that they didnt know where tha bag was, they told me to come back next day to talk with a diferent cashier so i did it and the other cashier told me the same, so ask to talk with the manager and they told me that she was not there so that i had to come back the monday 30 ! ok i did it i went again! the manager make me wait her for an hour! and she said that they just lost the bag !and that she couldnt do anything for me ! they stole me! no money back! no merchandice !

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9:22 pm EST

Fallas Discount Stores management

As consumers, we choose to shop at discounted merchandise stores but this does not mean we choose to experience cheap customer service. Under-paid and under-educated employees need the appropriate training from leadership in order to teach them how to properly deal with customers on a daily basis. Also to remind them that the reason they have a job is because people choose to shop at their store. Friendly customer services always makes for a returning customer. This evening we were at fallas merchandise store #427 and made a $200 purchase. We were walking down an aile searching thru curtains and my best friend accidentally dropped one on the floor in her search for the matching one. We were approached by sales associate "rhonda" in a rude and hostile manner asking if we were "going to pick that up!" we continued down the next aile discussing what just happened and she again approached us and threatened to have us kicked out of the store for no good reason. Absolutely unnecessary and uncalled for. We quickly decided to leave the store and left items on the shelf attempting to depart the store as quickly as possible and naturally upset at the associates conduct. The "manager" marvin stormed past us, glaring at us, on the way to the check stand holding the items we left behind. Once we approached the check stand, we attempted to explain the behavior of his employee and the reason we were trying to leave. The manager did nothing to resolve our issue or make us feel like our business was appreciated. Again, just because we choose to shop on a budget, shouldn't mean we need a discount on customer service. Distraught consumer

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4:27 pm EDT
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Fallas Discount Stores issues with exchange

HELLO, My name is Termaine Battle, i am a frequent shopper of fellas being that it is close to my office building . I have recently visited your store at 7417 southwest freeway houston tx 77074 on 10/20/2015. I made a few purchases that were to my liking. However there was one product that was not. The convington underwear sku 874761. Priced at $5.39. The package is clearly labeled briefs and there is a picture of boxer briefs on the front, as well as on the description on the back . Due to the product being falsely advertised, I attempted to exchange the product today 10/21/2015. I was advised no returns or exchanges, , but the recept says exchanges excepted in 30 days. I spoke with assistant mangaer jaqueline who could not help me, I asked for a manger and i was advised there is no other manger on available.I explained the package was false advertising and would like to just exchange due to that fact. I have no vehicle, i only shop in my area. This is poor customer service and lack of problem solving ability. I will not shop at a retailer who will not exchange unworn merchandise with receipt. Please have someone contact me directly [protected] OR EMAIL [protected]@GMAIL.COM. At this point i feel i have been taken advatage of. Please help restore my faith in this company concerned consumer

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9:42 pm EDT

Fallas Discount Stores rudeness, harrassment

At exactly 8:47 PM EST, I walked into your Fallas store in Pleasant Ridge. Upon entering another person and myself were informed that the store would be closing in 10 minutes (should have been 13-but close enough). All I needed to purchase was a couple pair of small size 5 undergarments.

The same employee who had just informed us that the store would be closing in 10 minutes, followed me back to the ladies underwear section. The employee was black and presented herself in a very demeaning manner, continuously following me and repeating the same statement "store is closing in 5 minutes", "you won't be able to make a purchase" and the "the registers are closing". I counted these statements 18 times in 2 minutes.

I informed her that I was looking for some smaller garments that would fit me, and hoped she would be able to assist in finding some. So very disturbing and disappointing that she continued to pressure me into leaving the store without a purchase. Her rude comment that I should not have waited until that hour to shop there was completely inappropriate.

I explained to the employee that she was being very rude and disruptive; that I was only looking and didn't really care if I made a purchase or not--and asked her to stop with the comments that she was bothering me. This entire experience was alarming, caused anxiety and pushing on discrimination. After clearly letting her know that I heard all these comments clearly, she continued with more of the same.

Finally with her right on my back heals, I was even afraid that I might literally step on her toes if I moved an inch in the wrong direction, I spotted some size 5 briefs. Her comments didn't stop there, she kept on as I quickly walked to the front of the store to make my purchase with a time stamp on the cash register receipt of 8:54 PM.

All of this could have been avoided as I did acknowledge when I first entered the establishment of the closing time. It should not have made any significant difference whether I was making a purchase or not...I still had 13 minutes to find a suitable product and the store was still open until 9:00 PM est. Had your employee been of any assistance, I might have even found what I was looking for sooner and gotten to the register by 8:50!

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3:19 pm EDT

Fallas Discount Stores rude untrained "manager"

Knowing that every time I call to file a complain I'm put in a voicemail I will leave a message, You might ignore it but is my way of getting my rage out of the extremely poor customer service handle by a "manager" at store #331 on Phoenix/Glendale Az.

I bought toddler's shoes size 7 in your store, went home and my son was trilled to see them but as I tried them on I notice he couldn't stand up or even walk because they were too tight. I went back for an exchange NOT a return and the clerk was very polite in telling me that YES I had the receipt but I need it the TAG, which I wasn't informed. I went home found tag but it was too late. I returned 2 days later I live far from the store #331. and I was waiting on line when a manager noticed I was doing an exchange. She RUDELY approach to me and took away very rudely (again) the shoes from my hand and in high tone informed "Oh no this shoes cant be returned they been worn" When attempting to explain my situation she just kept raising her voice and just said "Well besides you don't even have the receipt and tag" and when I proceed to get the receipt and tag from my bag she just grabbed my shoes again and say to the clerk to exchange them but RUDELY (Again, sorry I have to empathize RUDE because I was shocked of how rude she was being a manager) so, RUDELY she said to me '' I'll exchanged them for this time" I grabbed the shoes back and told her it was find she just didn't need to be rude but told the clerk to exchange them. As a customer I felt offended, denigrated, inferior, UNWORTHY and INSULTED the way she treated me. I would never go back to any of your stores due to the POOR training "Managers" have at your company. I know me leaving your company wont affect your company's profit but I don't deserve being treated like a unworthy person and knowing there are more companies that have better training for employees than yours.

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2:43 pm EDT

Fallas Discount Stores lack of management skills/rudeness

I visited yesterday July 7, 2015 Fallas Paredes on Hwy 6 and Bellaire in Houston Tx, 77083 I went with a friend. I am a client for many years on this store . My friend was very happy to see the prices, she started trying clothes, she was really surprised that the store does not have fitting rooms, she lives far away from the store and she said I have to be sure that I don't have to go back all the way here to return the merchandise. An African American woman probably 65 years old, named Barbara started screaming at my friend for trying on the clothes, my friend apologized. I asked her why the store does not provide fitting rooms where customers can try the merchandise? then she started screaming at me. I had two blouses on my arm that I was wanting to try on, she get so mad at me. I told you!, you cannot try the clothes on if you do or I am going to call the police.! That really makes me upset I went to the front to asked for the manager after few minutes the manager showed up, it was her, I asked her are you the manager the one who abused the customers and yell at them because they are bringing their money for you and your employees to have a salary? and not only that, you trying to call the police on us because we want to be sure that the merchandise is OK for us? I asked her name she said Barbara she didn't want to give her last name. But I promised not to go back to that store until that woman is removed from that position and also I promised not to bring more friends any more. I loved to go to that store but I don't want to be mistreated by people who are very rude and don't have customers' services skills! No more!

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cindy rodriguez
, US
Feb 04, 2016 6:38 pm EST

my name is cynthia rodriguez and I work at the store #129, and there has been a new hired manager and her name is Magdalena G. l. known as Maggie, and since she has been hired, I feel that she has harassed, discriminating against me and treating very unfair, I've worked there since February 1, 2015, I always been a hard worker, always on time, responsible, and with great customer service. since she has been there she given me a very hard time to work, giving me write ups, for little simple things instead of having communication with me, all she does is write ups, and last year around November and December those, where the two months of the holidays, I was getting crazy hours, coming out around at 2 the 3 in the morning going home, and now I've only have two days scheduled of the10 hours a week, and other employees have gotten more hours and days of work. I only get about 10 hours a week and that's scheduled only for 2 days split in half, working 5 hours 1 day and another day 5 hours. she has rude way of speaking, and always seems she give me a harder time to work, shes is unfair, she favorites others, that she treats better, and me is like Im not employee like every other associate that works there. im always under stress, I cant feel comfortable when I go to work, oh other thing she wont approve a day off for me on Sunday, I have no babysitter for my little baby boy, other days of the week I could work just not this day, thats all I ask and purposely she schedules me on Sunday when I begged her not to schedule me on that specify day and so I have to call off work this Sunday, it was January 31, 2016, and so for I got a write up because I missed work that day. there was another incident that happened, I exchanged a work day with an associate, I gave her my Sunday and she exchanged one of her work day with me, and Maggie was present wheni asked her if t was okay she replied " well that's between u guys" and she gave me write up for that, the very next two days, then she said that day I was scheduled on January 27, 2016, that she said I was shopping in store while on the clock but I was looking at items, but I didn't purchase any items that day, and so for that I got a write up. then when I ask her for my schedule, she says" I cant give it to you over the phone, you have to drive here and get it yourself", I don't mind the drive but the thing is if another associate asks for there schedule by phone she gives them there day there scheduled .she has bad communication and I feel discriminated and harassed. please get back to me, I need to speak to someone of this bad situation. my number is [protected] (cell), [protected] (house). thank you for taking the time for reading this. URGENT PEASE...

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M
5:03 pm EDT

Fallas Discount Stores rude no communication

I've shopped at Fallas for a few years now and last night was a first rude encounter with an check out clerk, Lawanda #9023083.
My main goal there was I wanted to purchase a purse. I loved this purse, just right, medium size and priced at $16.99. Then I continued to shop and got 6 more items.
We I was ready to check out she proceeded to scan the 6 items, all clothing. When she got to the purse, she looked at it and ripped off the tag and I was thinking, "wait you need to remove the yellow pin that sets off the alarm" She said "Oh no this purse is not $16.99, it is missed marked, it should be $24.99. She went to the stand where the purses were and she could not find the exact purse, but proceed to grab big bags, which I was not interested in. She then got a smaller bag which was marked $16.99 and some were less, but she said no this is missed marked. I said well it's at $16.99, isn't what is marked it's sold for? She said no and walked away. I followed her intending to tell her to forget the 6 items. I was so mad. She did not apologize for the item being priced incorrectly. Her attitude said what she wanted to get across and that was, Your not getting this purse at this price. Guess what, I did not. I would like to get an explanation as to why this person who works for a store and deals with "customers" who are there to buy items, be allowed to do so.
I asked for the headquarters number and she said she'd be right back. She handed me the number on a yellow post-it, then said next. I was nothing.
I will not EVER return to that store again. She noted that I was upset and didn't care. I said "well I guess the customer is not right in this store even if you made an error". She didn't care what I said.
Maria Jensen
[protected] ... not that I'm expecting anyone to call me. But just in case.

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MkStItCh
West Seneca, US
Jun 17, 2015 9:58 pm EDT

You just posted your phone number on a PUBLIC complaint board... If you were that stupid at the store I bet it was you that was the problem...

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Contact Fallas Discount Stores customer service

Phone number

+1 (310) 324-9962

Website

www.fallasstores.net

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