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FairySeason / these guys have the worst service ever

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I bought a cute looking hoodie from FairySeason and was supposed to get a free shipping. It was clearly said that FairySeason had a worldwide free shipping, but for some reason I was still charged some extra. When I contacted support service they said that was a shipping fee.
I would like to remind everyone that there was said - free shipping and when I told them about that they decided not to reply.
Then I asked them to cancel my order and they ignored me once again.
About three weeks later my hoodie arrived.
These guys have the worst service ever, do yourself a favor and buy elsewhere.

Mi
Mar 10, 2017

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