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FairySeason Customer Service Phone, Email, Contacts

FairySeason
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www.fairyseason.com
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1.0 152 Reviews

FairySeason Complaints Summary

2 Resolved
150 Unresolved
Our verdict: If considering services from FairySeason with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FairySeason reviews & complaints 152

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T
7:18 pm EDT

FairySeason No products arrived

On the 19th September I purchased afew items of clothing...4 dresses

$60.82...please send me the items or refund my money as soon as possible

This advertising was on facebook and thought i could trust this company. Its been months since i paid for the products and i have still not received anything.

Many of us trust what we see and have faith that these companies will be trustworthy. Sadly sometimes they are not.

Desired outcome: Money back or send goods asap

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M
8:30 am EDT

FairySeason No exchange/returns

I ordered clothes and followed the size guide and they came way too big I reached out for return or exchange and not I have emailed back and forth 5 times now and the only resolve is they recommended that I order new items at a discounted price. They stated that I can’t return/exchange because it will be too expensive for me. Email is the only level of communication. Here is the order number and items below. I have pictures and all communication if you need more information.

Dear customer,

Thank you for your message. FS3262998585684353

497536_4

501816_4

531470_4

530719_4

147601_1

527064_1

SCM000370_4

Thank you Misty conigliaro

Desired outcome: I would like to return/exchange items at no cost to me because the size guide is way off not my fault that the items didn’t fit.

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D
7:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FairySeason Christmas decoration

I ordered 3 Christmas tree ornaments. Two of the said ornaments were flat while one was a round bulb. When I received my package it was in a thinly slightly padded envelope. The two flat ornaments were fine the bulb however was not. It was not in a box or anything protective. It was thin plastic and heavily damaged. I tried my best to take a butter knife, put it inside and push out all the crinkles. It was still looking pretty grim. Shortly after this (within a couple hours) I got a phone call that my mother was in critical health and had to leave to go 933 miles to her hospital bedside. Where I stayed for over two weeks. During this time I tried to send emails to customer support and they kept (same person) kept saying they need a picture. I explained I don't and cannot get a picture due to an emergency. Every time I sent an email I got the same exact response from the same person. I asked for a manager/supervisor to no avail. After I got home my husband doesn't know what he did with the damaged ornament. I still cannot get anyone to help me. All I get it the same generic answer from the same person. BUYER BEWARE! This company will NEVER get another order from me.

Desired outcome: Replacement of damaged $5 bulb ornament

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L
2:38 pm EST

FairySeason I ordered 5 Angel feather bulbs 2 my husband/2 Dad/1Grandpa. And 1/Grandma sent to a friends home

They say I have an Angel in Heaven that I call
2 Dad
1 says Grandpa
2 Husbands
1 Grandma
I ordered as Christmas gifts and When I received them pkg was torn small amount of bubble wrap if any and all the bulbs are caved in in different locations on the bulbs .pictures below, can I have new ones sent to me in better packaging maybe bubble wrap and in a hard box . I was so excited to get them, very disappointed . If they are replaced, I will not send a poor review. .Thank you I hope you can help me

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Update by Llcook08
Dec 11, 2021 2:39 pm EST

Help

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I
1:20 am EDT

FairySeason Broken product and bad customer service

Never buy anything from fairyseason! Paid for a product and shipping, the product they sent (when it finally arrived) was broken. They will not send a new product and they will not give me my money back. All their costumer service writes to me is "please accept our sincerity"... They've scammed me out of my money, i'm only relieved I didn't buy anything very expensive from them. They are a fraud.

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K
1:38 am EDT

FairySeason clothing

I ordered 4 items of clothing on March 29th, 2020. I never recieved a confirmation email but funds were debited from my account. I sent several emails inquiring about my order and could not get a response through the email they provided on their website. Finally got a response from Facebook but had to try 2 different FairySeason accounts before I got a response. They wanted to know my bust, waist and hip size. Well I know my sizes and according to their size chart I ordered size smaller than what they suggested but the items were still to big. I have been trying to return the items as it says no where in the refund policy that you cant get a refund.

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J
10:46 am EST

FairySeason order history and can't login

I'm trying to login to my account so that I can check on my order history and when my items are being shipped. I've tried every way to login to my account but there is no prompt to do this. I have placed alot of orders and need to find out when I can expect to receive them. I'm very frustrated as I have done most of my shopping through this website. Can you please help me? Thank you!

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Update by Jennifer Burton
Dec 07, 2019 10:49 am EST

I'm trying to locate my placed orders that I've purchased in October and November. I haven't been able to see my order history or get any updates on my account. Can you please help me. Thank you very much I'd appreciate it!

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M
9:00 pm EDT

FairySeason clothing

Worst customer service ever. Got two tankinis both XL in size after measuring myself according to their chart. One tankini is way too big and one my boobs were sticking out. Obviously sizing issues. I wrote many emails, nothing, then I wrote a review to which they responded with "we have emailed you to rectify issue". They did not email me. I updated my review to state that they'd lied and I received an email immediately telling me that they would send the right sizes as long as I paid $5 shipping. I have emailed 7 times since to ask how to pay and asked for confirmation that the new sizes have been sent, nothing. I'm over it. Don't ever buy from these dodgy scammers. How can you send two XL items when they are so incredibly different in measurement?!? I've given up on trying to fix this issue, like a lot of people on the reviews pages.

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M
9:50 am EDT

FairySeason scam

I placed my order on 5-7-19 and still have not received it as of 6-26-19. I have asked for a refund numerous times and still have not received. They only respond that there was an issue with my address and if I want to pay an additional $10.99 they will reship. My shipping address is 100% correct. This site is a complete SCAM! Do not order from here. I will be filing a claim with my credit card today.

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J
7:52 am EDT

FairySeason I order over 10 different items.

I order over ten different items, which was mainly shirts and a few swimming suits. Many of which was for my mom for Mothers Day, which they did not arrive in time so I have to get her another gift. However, I finally received the items I was unhappy with the quality and how they fit. I tried returning the items and have been getting no where with them. While the prices of the clothes are cheap, so is the quality and service you will get. I wish I would have read the other reviews and saw the struggles other people dealt with on receiving their clothes and trying to cancel and return items. If I was any other customer I would not order anything from this retailor and look some where else for the same clothes, which can be found on Amazon by other retailors with better quality and service you may just pay a few bucks more.

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K
12:52 pm EST

FairySeason product quality, no refund policy, no customer service

Completely dishonest company - no refunds, no exchanges allowed
I would not give this company even one star unless the review site forced it. I ordered a shirt for a christmas present - it arrived after almost 3 weeks and was made from the cheapest possible materials and almost see thru - it was the hallmark movie watching long sleeve shirt. Not only that - it was at least 2 sizes too small (I ordered a large) for my petite wife to allow for some washing/drying shrinkage - and they will neither exchange or provide a refund. It has never been worn, and I followed all of their emailed instructions and requests in my attempt to return the shirt. I plan to bash and blast their terrible and dishonest company in as many places as possible - but my advice is, unless you just wish to throw away your money and not deal with a reputable company that will stand behind their products - do not buy anything from this crappy organization called fairyseason.

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R
9:15 pm EST

FairySeason shirts with hallmark on it

I ordered two shirts from this company believing the Hallmark name on the shirt would guarantee it was a good product. It was not. The sizing of the shirts were wrong even though marked as though they were the sizes ordered and the quality of the shirts was not fitting having anything to do with Hallmark.
I believe you should insist FairySeason stop selling these shirts.

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S
10:23 am EDT

FairySeason Never received my product

Ordered a shirt on August 25, 2018, order # FS8250468188364961. I contacted them 30 days later through their Facebook page requesting status of my order and received no response for over 72 hours. They responded that my order "was shipped out on 8/30/2018, please kindly wait for some days." I then sent an immediate response back asking "What is the definition of "some days"? I ordered this months ago and it's still not here." Again I did not hear back for over 72 hours and the response was "May 1-14 business days."

It is now 11/2/18, and I still do not have my order so I then contacted them through their corporate website because I still had not received my ordered and I have had no response since. I have requested a refund of the product but have heard absolutely nothing. I doubt I will ever see that money again but this company should be shut down completely. It's a total scam!

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L
L
Lisa Sanders Stott
, US
Dec 31, 2018 7:56 am EST

Same thing happened with me. I thought that since I paid through Paypal, I'd get my money back...not the case! How do they continue to get away with this?

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R
9:31 am EDT

FairySeason non delivery/no refund

My order was marked as shipped almost 60 days ago and it still has not been delivered. When i contacted customer service they kept putting me off, asking me to check my post office and asking me to wait longer, and verify my address. I have asked for a refund numerous times, and they finally told me I could ask for the item (which was seasonal item) to be reshipped but they would NOT refund my purchase. When I responded that I did not want to order from them again, I wanted my money back for item not sent, they stopped responding to me.

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M
6:31 pm EDT

FairySeason clothing

I ordered 5 shirts then saw all the negative reviews. I tried to cancel my order ONE HOUR LATER and they didn't respond for 3 days then claimed it had already been shipped and was too late to cancel. I know by the tracking number it had not shipped. I did receive 4 shirts and there's extra lettering on one shirt, the phrase is spelled wrong on another, and the other 2 shirts are about 3 sizes too small after I used THEIR sizing chart! I'm demanding a refund but I doubt I'll get anything.

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L
6:50 pm EDT

FairySeason shirt

Item is #408372... received email on Aug 10th, 2018 saying my item shipped it is now almost a solid two MONTHS later and I have NOT received the shirt! It was a medium burgundy shirt that said faith going in an up and down direction. I either want the shirt or my money back by the end of the week! I hardly EVER buy myself anything as I have two children I have to do for and put before myself however I spent the money bc I really wanted the shirt and Faith is what keeps me going in life so I'm not in any financial position to just throw money away for nothing! I want the shirt

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B
5:50 pm EDT

FairySeason faith t-shirt

I order a Faith T-shirt on Aug 18, 2018. The shipping was free. I reached out to them on
several occasions. Every time I e-mailed them they ask that I be patient to allow more time. Which I did. They've also ask that I check my local post office. Nothing. They we-mailed me some bogus shipping slip.

Now it's Oct 3, 2018 I think I've been more then patient! Since they are an intenational company where do we file complaints. I've tried to file a compliant with BBB but was unable due to there international address.

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E
5:58 am EDT

FairySeason all products and services

No customer service at all. No responses via multiple avenues email, phone, multiple social media outlets. Will not cancel my order they never shipped, but sure as hell snatched over 100$ out of my bank account without batting an eye. TOTAL FRAUD. SCAM. RIP OFF. They sent me an email that it shipped, then two days later tell me an item in my order needed to be replaced because they didn't have in stock. How can they ship something and then two days later get it back to replace an item that was supposedly shipped? That's when I started to contact about canceling. They have not responded in any way.

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Update by Elizabeth Kathleen Bickford
Sep 16, 2018 6:09 am EDT

No customer service at all. No responses via multiple avenues email, phone, multiple social media outlets. Will not cancel my order they never shipped, but sure as hell snatched over 100$ out of my bank account without batting an eye. TOTAL FRAUD. SCAM. RIP OFF. They sent me an email that it shipped, then two days later tell me an item in my order needed to be replaced because they didn't have in stock. How can they ship something and then two days later get it back to replace an item that was supposedly shipped? That's when I started to contact about canceling. They have not responded in any way.

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M
1:56 pm EDT

FairySeason haven't received my order after 2 months waiting!

Unfortunately I have to agree with fellow reviewers that this company is very bad managed. I placed my order 27th June (!) and I'm still waiting. I wasn't in a rush originally but after a month you start to wonder. I emailed the company and I was asked to wait additional 2more weeks (as the shipping might be going through customs longer). I did, and when still nothing has arrived I emailed them politely again. And yet again, I was told to wait again a bit longer and when I refused (after all their website states, longest dispatch of item should take no longer than 35 days!- and if going to Africa!). I've been waiting for my order for over 57 days now. I was offered a a) refund (minus the shipping costs! which make me loose more money), b) reship the original item (might take another 30 days who knows), c) pick another item (which would probably take also 30 days if lucky). All very unprofessional and scammy. Don't recommend, and definitely wont be buying of them again

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O
10:31 pm EDT

FairySeason two shirts

So I seen some clothing as a ad on fb n went n checked their website out n ended up buying. WORST mistake ever! I didn't receive my order until nearly a month after had bought it. N I don't think I would gotten it that soon if I hadn't contacted them n asked when I would receive my order . Shortly after me contacting them I got it. I had ordered two pants n 4 shirts. Well i was trying them on to see if fitted right n like it. Well the two shirts don't fit like they say they should. The one is labeled a small n is big, n the other is labeled a M n is small. So I contacted them to see what they would do about it. They told me they would give me 10% of the item back n or I could just give it to a friend or family. I bought it for myself not a friend or family cuz it doesn't fit right! N let me tell u, I have not wore those items thinking maybe they would want them sent back if they refunded or something like that. But no. They only have me 10% of the item back.😠 I am not at all happy with this company. I think it is crap that they would do anything about this. So I hope me writing this will help people from not buying from them. Cuz it's not worth it.

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FairySeason contacts

Phone number

+86 755 3281 8504

Website

www.fairyseason.com

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