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The good, the bad, and the ugly - discover what customers are saying about Fairway Ford

Welcome to our customer reviews and complaints page for Fairway Ford. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fairway Ford.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fairway Ford's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fairway Ford, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fairway Ford. Your feedback is an important part of our community and will help others make informed decisions.

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5:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fairway Ford Forced Admin Fees

I responded to a vehicle found on autotrader.com. It was a 2010 Chevrolet Camaro priced at $24, 858. I got a response from Sean Agner, the internet director for Fairway Ford. We spoke via telephone, email, and text message for two days. I advised him that I would like to secure the vehicle and that I would travel from SC on Saturday, August 31, 2013, to purchase the vehicle. He emailed me a preliminary "Purchase Agreement" which had an Admin Fee of $599.00 on it. I advised him that it is illegal to charge fees aside from governmental fees such as tags, taxes, and title in the state of Georgia per the Fair Businesses Act. I advised him that I would like to purchase the vehicle and agree to all other monies, not including the Admin Fee. He advised me that they would not remove the Admin Fee. I said fine, I would pay it, but I would file a complaint and get the money back later. He stated that if I didn't feel comfortable with the Admin Fee then he did not feel comfortable selling me the car. I told him I would pay the fee that I want the car and offered $500 yet again to secure the car. I told him that I would be financing through my bank, but would like for him to see if they may be able to get me a better rate for a longer term. He advised me that they would not be able to do better and I advised him that that was fine; I would just go through my bank. Then, again, I requested for him to take payment to secure the car. After trying to contact him to let him know that my financing was set up and ready, he sent me a text stating that the car had been sold. I contacted the General Sales Manager to advise him of this "wrong-doing". He stated that the reason there was a delay in securing the vehicle was because of the Admin Fee and he was afraid they may have to go to court over it with me. He stated that the car had been sold and that it is not illegal for them to charge Admin Fees and that all the dealerships do it and there is nothing wrong with it.

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cabl71
noth augusta, US
May 09, 2012 8:15 am EDT

boughjt a used vehicle from them that had problems an they never fixed the problem...they said they would give me my trade back but refused to give me my money back!...scammers all the way through!...they have to many complaints against them...do not purchase a used vehicle from these scammers!

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4:03 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

We have a 2004 Ford F-250 (diesel) that shuts off while driving. The water in the fuel indicator will appear and then the truck will completely shut down. We've been in traffic when this happens and nearly caused several accidents. I (the wife) no longer drive the truck in fear of an accident. The dealership has been unable to correct this problem. Has anyone had similiar issues and if so how did you rectify it ?????

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