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FAFSA Customer Service / 1-800 /Website Assistance

Aug 17, 2015
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I called on 17 August 2015 at 8:45pm. I understand high call volume, but what I don't understand is attitude from the customer service agents their to provide assistance with their website and answer questions to students then have attitudes via the phone when someone doesn't understand what they are saying. Then when asked may I have your name or agent ID, I was told that due to the FAFSA security reasons, they were not authorized to provide that information. That's a nice way of saying, you can't prove I was rude on the phone without my name. Luckily I recorded the conversation. Unacceptable FAFSA - bad business practices.

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