Walmart
reviews and complaints

All I wanted was a simple oil change. It was 1pm on a Thursday and there were no other customers in line or behind me. While the technician promptly greeted me, the desire to have me sign the release form seemed more important than gaining my confidence. He told me an oil change would take 20 minutes. Forty minutes later, I came to pick up my car. Walking away, I read the receipt and was shocked to learn they vacuum out the car! WHAT? There were no signs and no forewarning the technicians would be rummaging through the interior of my car. If I had known, there would have been a different outcome and I would have secured my valuables. That’s right - You guessed it! Wal-Mart employees ripped me off. However, I didn’t know that until I drove into my driveway, then reached for my garage remote, and discovered it missing. After checking every nook and cranny, I realized the remote was gone. In addition, I noticed that some of my (hidden) papers with semi-sensitive data had been disturbed. Quickly, I drove back to Wal-Mart, went directly to the main customer service center, and asked for a manager. That was a waste of time as well. She kept promising me she’d call me back and never did. What a disappointing experience all the way around. Long story short, they have no proof that one of their employees stole my remote. Worse of all, after I got home and parked my car, I could smell burning oil, something I’ve never experienced before with this car. After the car cooled down, I checked the dipstick and saw what looked like watered-down, pale-looking oil. I've never seen anything like that before! Since I have no recoursee, Wal-Mart doesn't have to be accountable. Wal-Mart: something is seriously wrong! The type of employee you have working for you directly reflects the management! Is this something you condone? Fire the manager and fire the thief, because you’ve attracted a very crafty thief who might even be a professional and your manager wasn't disturbed to hear the news. Watch out Wal-Mart, you are next! The thieves are coming after you, too. By the way, that's the last time I'll do business with Wal-Mart for anything. I’ll avoid Wal-Mart from here on out. On a typical month, I'll spend $300 a month in Wal-Mart, but will now spend it elsewhere. Here is hoping this message will warns others and spare them the trouble! You certainly don't care...

I will never leave a prescription at Walmart again! I took three dermatologist prescriptions to Walmart on a Friday and they told me that one of the prescriptions could not be filled until Monday because they had to order it. I then got a phone call on Monday claiming all three were ready, I called and they told me that only two were ready. Also, important to note I am a self-pay, I don't exactly believe in insurance and I am self-employed. Either way. when I called they told me that one of the medicines would not be available until Tuesday.

On Tuesday my husband went to the store and they told him they had no ordered it because they thought it was too expensive at $120...really? I had already given the okay for all 3 regardless of price. So they say it will be ready on Wed or Thurs. I go by on Wednesday and guess what not ready, I call on Thursday and not ready. On Wednesday when I went they told me they had it and then they told me no it was a lotion versus a gel and the prescription said gel and they could not give me that one. Then they the pharmacist told me that they had to order it but not to worry because they did carry it and would have it next day.

Okay so on Saturday I call before I pass by and they tell me they don't have it yet and that actually they don't carry the gel. Why didn't anyone call me? No one though to call me and tell me they could not order it? They told me I would have to wait until Monday, mean while I am out of my samples and the other two prescriptions aren't the most important.

So I am fed up at this point and I go pick up my prescription and tell them I am never going back there again because for 8 days they gave me the runaround. I actually went to Walgreens and guess what? Took them 15 minutes and it was only $52. So not only did I save money, I was also treated right and with efficiency.

Worst customer service experiance ever...

I get my paycheck direct deposited to my wal-mart money card every friday for the past year. My card expired 03/2011, so in february I called to see when to expect my renewal card. I was advised in mid march. I just wanted to make sure I had it before the expiration date of course. I checked back with customer service about 10 days prior to the end of the month to see if the cards were mailed out and was advise everything would be fine I would have one by the end of the month. On the 04/01/2011, I still had no card, I called to check on it and they informed I would have no access to my money until they mailed me out a card and it will be 10-14 days before I get my card. Mind you... It’s the first of the month now and I need to pay my rent. I was unaware if the card is not up to date you cannot even go into the wal-mart money center and with draw money because your card is expired. I was advised to call back the following day because they could not rush a card when the just mailed one 2 minutes earlier via snail mail. I worked as a manager for discover card for 10 years I don’t ever remember a card taking 14 days to get anywhere. So I ended up having to get a title loan to pay my rent until the following friday...

Now its sunday 04/03/11 and I call to get a card overnighted to me, the lady advised me it would be $29 to rush a card to me but I would have it in 1-3 business days. That means by wednesday 04/06/11 and she advises me because of all the trouble she would not charge me the $29 to get me my "free" renewal card.

So today is 04/06/11 8:30 am pst... I just called customer service for almost an hour and got jocelyn I believe her name was badge # 0046. Explained to jocelyn that I had taken out a tile loan to cover rent and I needed to pay it back by friday 04/08/11, plus that’s another pay day and it would be nice to be able to buy gas and food with my money since I spent my last $20 on gas this morning.

* I have worked in the customer service banking industry my entire life, so I remained calm and respectful up to this point*

Jocelyn advised me there was no fed ex tracking number and I would not be getting my card today as advised 4days ago. She advised me not to worry that I would have my card by the following tuesday that it would now take 5 business days from today. I tried to ask her if there was anything she could do to get me access to my 2 paychecks by friday. She said there was nothing she could do. I would now have no access to 2 pay periods of money. I asked if she could over night me a card and she said no because she would have to cancel the one she just sent and there is a 2 day waiting period before they will send a new card. Again I will not get it by friday with her explanation.

I advised her what if she did not cancel the card and just over night me a duplicate of the one she was sent out, and hopefully I would get that one by friday and I would not just have two of the same card eventually. She said that would put my account at risk having two cards out there! Really?

That was the point of my one and only curse word used... But I could not hold back any longer, sorry!

I then asked her to put her overwhelming concern for the security of my account aside (I can’t even get the money how is a crook going to get it?)... And asked if my suggestion would work? She advised me, "yes", but they would have to charge me for the overnight card.in addition I was advised that the first fee was not waived either as advised on sunday by the rep who said I would have the card today. I then asked if jocelyn could waive the fee and she said no, why would they waive the fee. I explained, "why is any of this my fault why would I pay for their mess up?" I ended up having to say just mail the card I will deal with it later. So now it cost me $30 to do the title loan so far if I can pay it back on this friday and two $30 charges for 2 fed ex charges ($90 so far) in which they could not provide me with tracking numbers for.

I then asked jocelyn if I could have some sort of extension to call back if I have issue and she said "no she did not have a direct line as a manager". Hmmm... I said okay, can I get your last name? She said "no"... I asked if they had multiple call centers, she said "yes", so I asked for her center location to help me narrow my search for her if I had to call back. She said "no", I probed more then she said "our head quarters is in california"...

When asked do you work in head quarters she said "no", finally she said this is the philippines call center. Didn’t know that was top secret, sorry jocelyn to put you under the gun. I then asked if I could have the full name of her manger or just the first name? You guessed it, "no"!

I advised her in all my time calling customer service for any reason or in my career I have ever been denied this simple information.

I will wait and see what happens friday; I cannot wait for this nightmare to end and to be able to end my business with wal-mart. Do not put your self in this position!

Thanks for letting me vent,

Brian

Wlamart incident report

Today is April 5th time is now 1:25 pm.

Get up this morning to prepare for my closing that I have at 2:00 pm for the purchase of  a property located at 8209 Taylor road, Riverdale GA 30274.

On my way to work I needed to purchase some hair jell and denatured alcohol and get money order for $2000 to go to closing today. So to save time I make a stop at my local Walmart store located on Howell Mill road in Atlanta GA. I walk into Walmart at 11:01 am and go over to the customer service area where I noticed a ATM machine where it is quick service to purchase money orders as well as perform other transactions. So I decided to use the machine. The machine states that the money orders can only be purchased at $500 increments at a time. So I select the option to purchase my first money order of $500. I input $500 in cash which was broken down into $5, and $20 increments. I deposited my cash into the machine and got my first money order of $500 (R202661700296). I received my money order and receipt. Then I follow that transaction with another transaction to purchase $500, which was in increments of $20, $50.I deposit y cash and I received my second $500 money order (R202661700307) and my receipt. Now I go to make my third purchase for another $500 money order and noticed that the machine provides you the option to make multiple purchases in one transaction. So to save time I select to purchase another $500 money order. Now I have a total due of $1001.20. So I put cash into to the machine in increments of $100 bills to complete my purchase. After inputting the cash, a message on the screen pops up and state that for my protection a Walmart associate is need to finish the transaction. So I turned to the customer service rep and ask her to asset me in completing my purchase. The customer service rep comes over to the ATM and enters her code and the machine states that I have exceeded my daily limit. Then the screen goes back to the  home screen as if I was at the beginning stage of my transaction. There were no receipt printed or no money order deployed from the machine. So  the customer service rep call over the customer service supervisor and the cs supervisor pulls a a report from the machine. The machine prints the report and the customer service manager says that the report doesn't show my last transaction for the the 1000 money order that I purchase. The cs supervisor ask another rep to assist him with opening the atm and counting the money within the atm. The cs supervisor count money from the atm and calls for management. So the cs supervisor comes over to me and states the the loss prevention reps were in court and that I would have to wait until they get out of court in order for them to review the security cameras. Well I have a closing at 2 pm. and I'm out of $1000 for my closing. So I asked the cs supervisor to contact the store manager and get him or her to come up to resolve thus problem. I sit and wait 30 minutes for the assistant manager to come up to asset. She comes up and started that they have to go thru procedures tot count all the money and view the video tapes. So it sit and wait while the perform the procedures.  The assistant manager comes out the office and states to me that they counted the money and viewed the report of the transactions on the machine. She now explain to me that the machine states that my first two transactions are cash and that my last transaction was done via debit card which was declined. I  proceed to inform that that I never used a debit card nor did I ever even pull out my wallet to do so. Now I'm realt upset and she informs me that they still need to view the tapes and that would take a day. So I call Atlanta police department to do a incident report. The officer arrives and states to me that the matter is civil and it's a issue between, myself and Walmart. He was not able to write a report. Then a associate form the loss prevention department comes up and try's to explain the same thing that the assistant manager stated that was on the machine journal. I then proceed to gather all the names of the Walmart associates involved and call Walmart corporate offices to make a complaint.

Report completed at 1:59 pm 04/05/2011

Mike caster [protected] or7706451216

Kelley-assistant manager
Damon- customer supervisor
Janece- asset protection [protected] Ext 100
Camay- customer service rep
Shane- asset protection manager
1800-Walmart 

Machine was serviced today. 10:00pm

My boyfriend has been complaining of symptoms that over the counter medicines do not seem to help. A friend of ours who mentioned he had the same symptoms suggested he get Claritin from the pharmacist because the over the counter stuff wasn't working. He approached the pharmacist who asked for his symptoms (which is commendable). Unfortunately, my boyfriend was told "hit the f*cking road". In those words. We could understand if he wasn't comfortable selling the product to him for some reason, but to say it like that? That's just horribly rude. We walked out of there feeling so low, it was disgusting. We do not do drugs, don't want to do drugs, he was just looking for some relief and to be treated like that is just ignorant. There were other ways to say it, he didn't have to be so damn rude.

I have had a walmart money card for two years with no problem until I used the direct deposit and then they locked my card when they recived my tax refund said for scurity reasons they needed me to fax my id and copy of ss card so I did and they recived them but six days later my card is still locked and they have promised me over and over again I would recive a call from a senior rep within the day and no call has been place to me, when I call them they say keep your phone lines open

Dear Faded Glory,
I think that your clothing is very nice. However, I was recently at wal-mart and found a jacket that you have out right now. This jacket is pink, white and black plaid and black and white plaid. Thay are beautiful but have no hoods. They appear to be a dress/rain coat. To make these more practical they should have removable hoods. I would love to have one but without a hood I will not purchase one. What is the purpose of a rain coat that you need to have an umbrella with. Please take this into consideration. I really think you guys make great clothing. This coat would be a far better selling product with a hood, and much more practical.
Thank you, Shari L. Ewing

This card was purchased on 3/26/11 for a bill payment, an internet bill to be exact. I made it home to activate the card, and it was basically downhill from there. Once it was activated I called the internet co. to give them my card number and they told me it wasn't approved. They tried a few times. I then called the cards customer service line to inform them and they told me the card was ok. I literally went back and forth calling both at least four times. That can be very frustrating when u have to constantly use the keypad to enter a lot of info. I finally found out during my 5th call to the cards customer service that u can't pay bills with the temp card. Sooo upsetting seeing as how my bill was due the next day, and the original wouldn't come n the mail til about a week later. I was told that I should have read the terms and conditions. So I cancelled of course and was also told I would receive a refund in 7days of cancelling... LIARS. They didn't actually mail the refund til 4days after the call, and had the nerve to send me the real debit card anway...

Went to Walmart today to get an oil change, some items for my vacation and just in general spend my weekly $150 - $200 there since there is no where to shop in our town except WalMart. I walked by a row of televisions priced at clearance. One television stood out as its price was $110.00 marked down from $1400. I automatically assumed something was wrong with it but I thought if it worked at all it would be good for my daughter to play the Wii on. I stopped an employee who rudely told me it was "clerical error". I asked her to get the manager of the department who came back, looked at the tag and said, "that is a mistake, I just priced those this morning, haven't you ever made a mistake? He looked like he was just ready to take me on or something. Looking at me like he sees me everyday and I always come to him trying to find his "boo boo's and get something for nothing. I am 47 years old and although I hate WALMART and everything it stands for I have never made a formal complaint. I asked the "whoever" guy if he could tell me his policy for mistakes on pricing he says..oh its something like $20 off ..I don't know as he ripped off the clearance tag. I said well could you go find out please he left, for three minutes returned with the correct pricing and said "hey it is $3.00 you get $3.00 off for incorrect pricing." He was a complete jerk. I paid for my items, picked up my vehicle and left the store. I went to my car and called the store manager who offered me $100 off. I told him I wasn't satisfied with that answer and asked him to call me back later in the afternoon when he found out the correct policy. Then I called the corporate office and reported my complaint. A regional marketing person returned my call and told me again about the $100.00 offer. She said and Ma'am..did they show you the tag it had an additional very light zero on it. Well, needless to say that totally ended any good communication I would have again with a representative from WalMart. A very light zero... WHATEVER! I have a picture of the tag on my phone. It clearly said $110 but even more insulting to me was the fact the store was disregarding the rudeness of the employee and trying to buy me off with $100. I could have bought 4 of the $1400 televisions that day if I needed them. I only wanted a deal..a damaged deal that was clearly marked at $110.00 What a bunch of liers. We know who makes those televisions and everything else in the stores and most of the time it is not American workers. Walmart gets there items for pennies on the dollar yet they would rather insult a long time customer who spends $10, 000 - 15, 000 a year at their stores than admit they made a mistake. LIERS LIERS LIERS. I will do everything within my power to not spend another penny at that store for the rest of my life and I will encourage everyone I know (and meet) to do the same thing. YOU CAN COUNT ON THAT!

shoping carts in the cort where i live left in driveways and all over the place have talked to personel at the store they did nothing called cops and the said the store has to say something and they will not so the carts are still left all over the cort i'm diabled and these carts are not safe for me or anyone who lives here please talk to store personel and ask them to get with the police and have the person fined for this please thank you harold chilson

This isn't really a horrible complaint, but it's one of inconvenience if nothing else. The Walmart in my hometown does not provide any shopping baskets. If they do, they are hidden. This is very inconvenient for those who us who aren't shopping for a large amount of items. I don't feel like having to push a big shopping buggy around for just a few items that would fit just fine in a shopping basket. I realize this is probably a ploy by the company to get people to purchase more items during their visit, because hey, they have the room in the buggy. But it's extremely inconvenient for me. All other stores I shop at have baskets, Walmart should as well.

Friendly reminder-
Walmart lost my business four years ago when I attempted to return a Sony desk model stereo. It developed an electronic intermittent problem. I had the receipts, cancelled check and provided a check statement where they got paid. It had less than 60 - 70 hours of use. The Odessa, Texas store manager at the time wouldn't do the right thing. He said it was greater than 12 months old (it was 14 months). He brushed off Walmat's responsibility by saying it was Sony, not Walmart that made the defective unit. I'm proud to note Walmart has lost alot of revenue to other retailers over the last four years. I still have the unit in my storage building. I keep it as a reminder of their impersonal policies. I also like the insurance scam Walmart management was running on their older employees. Company mamangement provided health screening for the older employees (so far, sounds good), then they would take out life insurance on the sicker employees with themselves as the beneficiery. Otherwise, they were betting on these poor soles expiring sooner than later. Not a surprise, I also saw Walmart lost the gender descrimination lawsuit argued in the Supreme Court today. I haven't forgotten either, Walmart still owes me a Sony desk top stereo.

My is name Gwendolyn Avant of Oxford, N.C. . I have been a customer of Walmart for a long time. I have depend on walmart for picking up cake boxes and other items as well. Oxford area super walmart is alway out of single bottle of cake icing colors, boxes for cakes, cakes boards. I would be please if the these items could be place back on the shelf. Thank you

I am finally so sick and tired of walking into walmart and ready to purchase a small basket full of products when I am ready to check out, out of 27 lanes, there are two open with at least 6 people with full carts. Why do they do this!
I have on more than one occasion, left my basket in the middle of the isle, milk and all, and left the store. I go into walmart when I need things that are more than just milk. What happened to all the self check outs?
I refuse to shop at another walmart. Grocery stores, dollar stores, and many others are closer anyway and in the long run, will save me on gas.
Boyotting walmart!

I got walmart credit card back couple years ago. Not long after I got it, I was thrown from horse and broke my back. I got late on payments. I was on some really strong drugs and just forgot to pay on time. They closed the account so fast when I payed it off, it was unreal. It looks like all the money they made on fees they would have let me keep it. Oh well I guess that is part of walmart. Just like the stores, everytime you go in one its a little worse (they are the only store around were I live.) The employes are awful.

I have never seen any thing like it. Order a foot long black forest ham sub with olives and pepper jack cheese. They put four losy little olives on it. When I ask for a few more he just ignored me. Never eat there again.

I have emailed corporate about the following issue and had numerous conversations on the phone with the store manager. I have a large family. I utilize Walmart's blue multi-passenger carts for my three youngest children. Walmart on AppleGlen Blvd in Fort Wayne, IN has these carts. The two seats for my toddlers are supposed to have safety buckles and straps. ALL of the carts buckles and straps are in need of repair. Not a single one is safe for my children to ride in. My husband and I are forced to push two carts around the store to do our grocery shopping and that is a large inconvenience. When I spoke with the store manager, he assured me the issue would be resolved and the straps and buckles would be replaced within two weeks. This conversation took place before Christmas 2010. It's now almost the end of March and they are still broken. When I emailed corporate, they forwarded my email to the store manager and nothing was done. I would spend over $1500 a month on food, clothing, diapers, etc at Walmart. I have stopped shopping at Walmart and now shop at Meijer. I am VERY disappointed in Walmart and the way they do business.

I have nothing against black people any racist slurs are intended for the ### who did waht he did to me. I went to check otu my items there and this black guy working as a cashier, was supposed to hand me change. I just had a feeling he was going to do something to upset me whatever it may be...and he put my items away---then the ### idiot...was supposed to give me 4.00 in change and as he handed me my change, he said very calmly "i owe you a dollar"...wtf? how can you take out only three dollars and then hand it to a customer and say I owe you a dollar---to me this nlgger ### who was a ### did it intentionally---why...im an attractive female so I guess he was jealous and had to screw me over---its happened many times so nothing new...I know the spiel and jealous nasty people do this stuff all the time...especially males who are ### and losers...had he really made a mistake..he wouldn't have known it and probably been surprised and said...oh im sorry i owe you a dollar...and he should have opened his register---what this ### loser wanted to do was make me wait and get upset while other people could go in front of me and i could wait for no reason and get degraded that way---he wanted to treat me like [censored] and let the others go on in front of me...the others were two prissy girls who got to go and he said he had to wait to open his [censored]y register...then the [censored]y loser...let another person go and didnt open his register as I waited---then he barely called for a manager as I waited...then the ### finally opened the register after 2-3 customers...so that's pretty mean..making someone wait 2-3 customers just for a fuking dollar...this twisted nlgger just had to do this again to a raelly pretty girl because the ### males in society lots of them are so insecure and jealous they HAVE to do this to some women...who knows why...but it happens to me A LOT so i know why it was done-- finally the ### loser got me my dollar after I was furious and mad and i said i shud get 2.00 for having to wait like that for no reason (u stupid POS)...of course the ### was glad he got me pissed off which was his goal anyway as he and his nlgger female co worker both just acted liek bleh whatever...so next time u go to wal-mart land of ###s...just stay far from this idiot cashier who purposely just likes to make people wait for change as he does it intentionally cuz hes an insecure ### male piece of [censored] who gets off on messing with women this way...and again what happened wasnt a huge deal but I know why it happened and that it was done purposely by a rude nasty male towards a female for reasons of jealousy or who knows what...the ### males in society do things to women they are either jealous of or who knows what...stupid males like this need to geta life as they have no dick and get off on making women who they are jealous of wait for no reason just to screw them over b/c they 'can' do it...