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Factory Outlet Store
Factory Outlet Store Customer Service Phone, Email, Contacts

Factory Outlet Store
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1.5 126 Reviews

Factory Outlet Store Complaints Summary

17 Resolved
109 Unresolved
Our verdict: With Factory Outlet Store's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Factory Outlet Store reviews & complaints 126

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V
4:30 pm EST

Factory Outlet Store Panasonic 5 Handset cordless phone set , only received 3 phones

Order# FOS10983425E
Panasonic KX-TGF775S

Customer:
Leon Hagins
13 Woodlawn Rd
Randolph, MA 02368
[protected]
[protected]@comcast.net

Panasonic 5 Handset cordless phone set. Original order 12/7/20, then I was notified that items was out of stock, but could replace with a similar unit.
I agreed. This was done 12/22/20

When I received my order there were only 3 phones! I notified FOS and was told that I would have to take a photo of what I had received, then submit it to then so they can see just what it was I received.

I told them that was nonsense, and I returned the item ( cost me $29) for a full refund.

They are now telling me they have not received my return.
Product total $92.50, I imagine the $29 I spent to return this item to them, will most likely not be refunded, but one has to admit it's quite unfair.

What I have done so far...

* returned item as it was sent to me...incomplete short 2 phones! included all papers and a receipt from the Post Office for the $29 it cost me to return this item

* wrote a letter to FOS
I received and returned the item to the following address...
Factory OutletStore.com
777 E MacArthur Circle Suite 111
Suite 111
Tucson AZ 85714 US

* made a phone call to FOS [protected]

* talked to someone in chat from FOS

So now my friends, If you would be so kind as to look into this I would greatly appreciate it.

Desired outcome: full refund for product , and possibly the shipping also

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8:11 am EST

Factory Outlet Store Minn kota riptide powerdrive 55

I was researching and looking at trolling motors for my boat and came across this website advertising 75% off and same day shipping. The price was ridiculously cheaper than other online retailers, which were also sold out/back ordered. I decided to try it out and ordered the advertised trolling motor with iPilot (see attached photos). However when the product arrived, it was a much cheaper (actual price of what I paid for the 75% off item) model. It works, and everything is ok there, just hate being lied to and misled like that on the advertising. Guess I learned my lesson. Will never buy from this website/outlet again and highly recommend no one else do it in the future.

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M
3:22 pm EDT

Factory Outlet Store Aqua fresh water filter wf537

The Aqua Fresh Water Filter WF537 did not fit in my Whirlpool refrigerator slot.
I had bought 3 in May 2020 and have replaced one and it fit just fine. Today I tried the 2nd one and it did not fit.
My complaint is that I wasted my money buying 3 and I do not want to try the 3rd one because I think that may not work either and by opening all the packaging then I am really stuck. I thought the filter should have lasted longer since I bought the 3 pack May 20. I tried calling the Factory Outlet store where I bought it and I was told the return policy is only good for 40? days. How would I know 1 or 2 was defective. I can't use them all at once.

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2:55 pm EDT

Factory Outlet Store I ordered an air conditioner

I ordered an air conditioner and instead of the air conditioner receive disposable masks. So I am very irritated because I spent quite a bit of money to just get what I did instead of what I ordered. I would like to get a refund if possible and take my business elsewhere. A very much irritates me that I ordered one thing and it turned out to be something completely different

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J
12:20 am EDT

Factory Outlet Store They are sending items of little value, not ordered by me at all.

I've received 3 items so far that I didn't order. SCAM!

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5:08 pm EDT

Factory Outlet Store Sealy Purchase

I placed an order on 6/13 and was told it would arrive with 7 to 10 days. I was also promised an update in 2-3 days. None of those happened. I called on day 10 and was told it was shipped but hadn't made it to the local shipper they would update me in 24-48 hours and give me a $50 credit. Neither happened. Called back in 48 hours was told the order was still in production. Today, I was told still in production and no updates for another 5 days. I will NEVER purchase from them again. I wish I had read the reviews first! Buyer be ware!

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4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Factory Outlet Store Norelco shaver series 7000

My Norelco series 7000 shaver broke where the shaver blades are locked into so i called customer service and told the representitive that i needed the ENTIRE shaving head, the blade retainer that locks onto the shaver body and not just the blades. I was told by the representitive that that was what i was getting so i ordered and all i recieved were the blades (shaving head), not the blade retainer which is broken. In my second call i was told you cannot buy the blade retainer, only the blades, therefore my blade purchase was worthless to me. I must now buy a new shaver and i will not need the blades that cost $53.12 which includes shipping. My understanding is that shipping is not refunded and 15% of cost is not refunded also, which is not fair as the error was on the company representitive and not a mistake on my part.
This is my complaint!

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12:29 pm EDT

Factory Outlet Store Return policy

We have order a SImRad Cruise 7 chart plotter on April 16, 2020. Order number Order #: FOS10248348E
Order Placed: 4/16/2020 7:13 PM

When the unit arrived we found that it would not fit the area we wanted it placed. We attempted to reurn the product on May 4th, 2020 by email. We recieved a email back stating the they would not except the return right now due tyo Covid 19. This ia snip from the information they sent us. COVID-19 Returns Update:
We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From the first visit to order delivery, we want you to be completely satisfied with your experience.

Here at the FactoryOutletStore, we not only care about our customer's order experience, but we also care about their safety. Due to the recent COVID-19 outbreak, we will not be accepting returns at this time. However, we are available to answers any questions or concerns you may have regarding your return/exchange. Please feel free to reach out to us at [protected]@factoryoutletstore.com regarding any return/exchange questions. Thank you for shopping with the FactoryOutletStore & stay safe!

I called customer service and asked to speak with a manager as the represntative could not provide any further information. When speaking with the manager he stated we should keep an eye on their website for when they would be accepting returnes again. On May 24, 2020 we noticed that Factory Outlet Store was again accepting returns. When i called customer service i was again told that thy were not accepting reyturns and. The reprsentatiove told me that I was already made aware of this according to her notes refering to the previous conversation as I was told by the manager in the notes. We have also tried to power the unit up and it doesn't even seem to work. Never buy from this company.

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9:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Factory Outlet Store ring??

Just received a small parcel from Hong Kong Jewelers via Chengdu containing 'Cartier' ring and an invoice for 15200HK$. Never ordered, not wanted. Needless to say, the ring is worthless. Returning it would cost more than its value.
Not sure how this is going to pan out as I haven't ordered anything from that company, though I did order something entirely different (cutlery) a couple of months back for which I was charged and which I have not yet received.

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J
4:38 pm EST

Factory Outlet Store riccar vacuum bags

I ordered bags for my vacuum and they sent me the wrong model bag and now will not return or exchange them if you're not my from this company it is a waste of money. Go to your local store and my bags it's not worth the risk to save a couple dollars.

Riccar as several models of the Featherlite vacuum that take several types of bag.
That is not clear at all on the website.

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8:59 pm EST

Factory Outlet Store fake hydro flask

I came across a site, that was suggested to me, which was selling hydro flask at a sale price. It wasn't anything insanely cheap/"too good to be true", so I initially just assumed it was a sale. Once I ordered the item I was concerned by the fact that I wasn't immediately sent an email by the company with info on my purchase. Within about 20 minutes of ordering and still no email, I returned to the site and found that the listed contact info did not include an email or phone number. There was only an online chat type communication. I communicated that I wasn't satisfied with the fact that the company was not reputable and there was no customer service whatsoever and that I wanted to cancel my order and be refunded the money that had been immediately drafted from my account. After sending multiple messages to this chat communication I finally got an email from one of their representatives, supposedly. It said they were sorry I wasn't satisfied, and that I would receive my refund within 2 business days. After 3-4 days I still hadn't received my refund, so I emailed the rep back to let them know. I was then informed that they had shipped the item and I wouldn't be able to get my refund yet because the package was en route from China already. They said I would have to wait until I received the package and then contact them to sort out the return and refund. Keep in mind I canceled the order within 20-30 minutes of the initial purchase, so they knew not to process and ship the order. 10 days later, I received the package and emailed them to get a return shipping label and refund. They told me I needed to take pictures of the item and tell them why I was requesting a refund. I took the pictures of the conterfeit/cheap looking product and reminded them that the order had been canceled and wasn't even supposed to be sent to me and that I should have had my refund by now. The rep, who signs her emails Kelly even though the name of the email sender is "Gina Miller, " said she didn't see anything wrong with the item and that I should just keep it because they weren't going to pay to have it shipped back to China or give me a refund. 19 email exchanges later, I'm still insisting that the item wasn't supposed to be shipped to me and that I need a prepaid shipping label to send it back, plus, my refund. Kelly/Gina keeps saying they can give me only 10% of my money back and I have to pay to ship the item back and hope that they follow through. It is completely principle at this point, and I refuse to let them get away with scamming people.

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M
4:32 pm EST

Factory Outlet Store over the kitchen sink drain board, stands approx 1 foot high has bins/hooks/places to put things.

I ordered this item on facebook and over 40 dollars for this item and what I received was a cheap plastic stand unit that I could pay 1.00 for here in the USA not at ALL what I had ordered. it is not made of sturdy material, is only about 12 inches in length, will not fit over the sink, made of cheap flimsy plastic that cannot hold weight.

Chanyeyuan Chengdu Shuangliu District customs clearance in CHina
sichuan dajian road 289 Schendue Chengdu 612200
I want a full refund.
I will return this item to you. It is worthless.

Maryellen Race
5530 Papaya Dr
Punta Gorda, FL 33982

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M
Melinda Mumford
, US
Dec 03, 2019 7:13 pm EST

I got the same thing. cheap plastic and ugly pink. Been fighting with them for 2 weeks now and will send it back. Buyer Beware. Crooked company and liars!

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G
1:30 pm EST

Factory Outlet Store xxws00345052. 6 pairs

The 6 pairs of shoes I received are not the shoes I ordered which were stated as leather and cushioned soles in the original ad.
The shoes I received are poor quality thin vinyl with no cushioned material inside on the sole. The stitches are spaced far apart. The cutting process of the shoe pattern on the vinyl is raw and visible exposing poor quality construction. I had purchased the lovely leather shoes advertised on facebook and other sites that appeared to be of excellent quality and comfort. These shoes are shoddy and would not offer any type of support to the feet. The soles are so thin that small objects such as pebbles hurt the bottom of the wearer's feet. I would be embarrassed to give these shoes to my great grandchildren as their christmas gift from their great grandfather and i.
Please advise me how to return them and get my money back!
These are the 4 pairs just arriving by us mail.

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2:51 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Factory Outlet Store - received a Cartier ring that I haven't ordered

I received on November 14, 2019 a Cartier ring from Switzerland Jewelry Watch Shop in Hong Kong that I have never ordered. I have gone through my PayPal account to check but cannot find anything that might have come from these people. I've wanted to inclose a picture of the package and the invoice but I cannot add a picture because your site doesn't accept...

Read full review of Factory Outlet Store and 12 comments
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11:23 am EDT

Factory Outlet Store package received

I received a package ordered through Wish. It states there is a comb set, which I didn't order. And a BelhamLivingBrightonBeachDeepSeatingPorchSwing.
I ordered through a different site. I was charged for all products. The bag is 4 x 8 inches, no porch swing in it.
This is unacceptable to be charged for items that were not ordered and put a large item on a package label as if you received that item. How many people read the package label? And of course you can't return. The phone number on the slip is also incorrect.

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5:56 pm EDT

Factory Outlet Store lifetime 15x18ft outdoor garden shed

My husband found this on Facebook looking for an outside shed to purchase. Saw the clearance for $177.00 clearance distribution center. They charged his credit card and they sent us hooks to hang things on the wall that has adhesive stickers in the back of. They have our money. We cannot get a hold of them. The phone number don't work and now we are stuck with this stupid scam that stole our money...

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10:02 pm EDT

Factory Outlet Store lifetime 15x8 ft outdoor garden shed

I bought a shed for $178 plus $15 for faster shipping and I received a package from them with a credit card holder, The web sight is - soiefugh.win.shopify.com - this was a ad on the oh So famous from scams Facebook (market place) . If you go to Scam Doc you will find out a lot of the info like phone numbers and real addresses where the domain name came from and more.

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Best Gadegts Reviews
, US
Apr 01, 2020 2:40 am EDT

This is really amazing.
https://www.treasurebox.co.nz/outdoor-garden/garden-sheds.html

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C
10:54 am EDT

Factory Outlet Store received worthless sunglass

www.cnmnvnmall.com
Says they have virtually everything in Dollars and no indication it is a Chinese website. Ordered some shoes, received worthless rubbish fake RayBans.
Contacted Visa, Ray-Ban and the Chinese embassy in London.
This warehouse in China is scamming millions through numerous websites and they BV send out fake sunglasses due to low weight and cost

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9:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Factory Outlet Store frigidaire water filter replacement

I ordered a replacement water filter for our Frigidaire refrigerator with a PureSource 2 water filter and the product I received from Factory Outlet Store did not fit as they advertised on line. The replacement water filter, WF2CB part will not seat properly in the filter compartment causing water leaks. Although they claimed this part is a recommended replacement for the Pure Source 2 filter by Frigidaire, it will not work! Also, when I opened the package, the part box appeared to have been already opened. When you try to return it, they will charge you 15% of the cost and you have to pay for shipping! Beware ! Buy the real product from a Frigidaire reseller.

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1:14 pm EST

Factory Outlet Store untruthful/deceptive sales

Company was contacted via telephone and was told that the item purchased would be delivered in 4-5 days if I paid for priority shipping. Order was shipped the next day and I received an email with a tracking number. When I went to track the shipment, I discovered that it would take 10 days via fedex to receive the product, although I was told it would take 4-5 days. Well when I called to ask about it they rude customer service rep, told me too bad it is what it is and when I asked to speak to a supervisor, he refused saying there were not around? When I asked to leave a message for one he hung up?

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Phone number

1800 816 0810

Website

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