Menu
Factory Outlet Store
Factory Outlet Store Customer Service Phone, Email, Contacts

Factory Outlet Store
reviews & complaints

www.factoryoutletstore.com
www.factoryoutletstore.com

Learn how the rating is calculated

1.5 126 Reviews

Factory Outlet Store Complaints Summary

17 Resolved
109 Unresolved
Our verdict: With Factory Outlet Store's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Factory Outlet Store has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Factory Outlet Store. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Factory Outlet Store reviews & complaints 126

Sort by:

Newest Factory Outlet Store reviews & complaints

ComplaintsBoard
E
8:47 pm EDT

Factory Outlet Store battery for samsung galaxy s4 ini

Hello,
My name is Elzbieta Krawiec. I purchased a battery for my phone from your website. Unfortunately the battery does not charge . I would like to return it and replace it with a new one. Please provide me with more information on the return process. Please let me know if you have any questions.

Sincerely,
Elzbieta Krawiec
email: [protected]@wp.pl

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
R
9:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Factory Outlet Store - minn kota trolling motor

I placed an order for a Minn Kota Ulterra trolling motor and paid them 2669.00. The trolling motor was shipped to my boat dealer for installation on a new boat. The boat dealer upon opening noticed the glass screen was cracked on the remote control that operates the motor. They took a picture and immediately notified me. They installed the trolling motor on...

Read full review of Factory Outlet Store and 4 comments
ComplaintsBoard
C
7:56 am EDT

Factory Outlet Store I couldn't make an order

I had nothing but trouble with Factory Outlet Store! Bought a cell phone from them and paid for my order, but later received a message stating that there was something wrong with my card and they asked me to contact them as soon as possible.
Well, I did and heard only how sorry they were for all the trouble.
I then decided to order using another card and the same thing happened. I asked them what was the matter but they didn't know anything. I buy everything online and I have two cards which I always use and never ever I had any problems. This kind of thing happened to me for the fist time and I'm not happy that Factory Outlet Store couldn't help me.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
R
4:55 pm EDT

Factory Outlet Store false advertisement

I ordered a Uniden UDR780HD Security System from the website, when I got the product it was a lower grade model UDR777HD and would not connect properly. I contacted the customer service who charged me $200 to resend a new order until I sent in the old one. They told me the order was sent at 11 am. At 3pm they tell me they decided not to send it because there is no difference in the models. Even though countless times I pointed out the 777 model is cheaper on their website. I called Uniden twice and they validated that the models are different but they keep telling me there is no difference. I informed them that I had to go out of town and I already paid for the install of the security system. Uniden is willing to send me the 780HD however I would have to remove all cameras and send it back to them, they also stated I do not have a valid warranty with them because my receipt says its for a 780HD and my unit does not match that so they would not be able to honor a warranty. Which Factory Outlet knew that I needed this shipped today due to traveling. They refuse to give me any resolution. I asked if we can call Uniden on a 3 way call and they said no. They refuse to send it out saying that I would just receive the same model again. If they do not have a 780HD model they should not have it on their website. And if they are going to send a 777HD when you pay for a 780HD they should not be charging the money.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
T
9:57 am EDT

Factory Outlet Store uniden cordless phone batteries - beware of overcharges/ripoffs

I placed an order with a live CSR at [protected] for a 3 pack of batteries and was charged $35.95, I later looked online when I realized my order receipt had a different model number, only to realized the 3 pack was only $16.35. Although I was refunded the difference, I am under the impression this is common practice with this company.

Also, I was charged $3.95 for priority processing and my order still will take 8 days to arrive.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
G
3:03 am EDT

Factory Outlet Store I was scammed by factoryoutletstore!

My experience with Factoryoutletstore was terrible and my case still remains unresolved. I have purchased a battery from Factoryoutletstore and had many issues with my order. First they said that my order will be here within 5-7 business days but in reality it took 23 days to get my battery.
I contacted them many times and every time they told one and the same thing that my order was on its way.
When it finally arrived it was damaged! I contacted Factoryoutletstore support service and they asked me to ship it back and promised a replacement. I sent the battery back and that was it! They simply scammed me and I did not get my replacement!
Stay away from Factoryoutletstore!

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
K
7:26 am EST

Factory Outlet Store no support

I am very disappointed with Factory Outlet Store! I bought a laptop from them and they assured me that I can call if anything happens and they'll provide all the necessary help. Well, that was just a lie and when I actually contacted them they refused to help me.
They gave me a run around and refused to provide technical support!
They also said that they never promised me anything and said that if I had problems with my laptop I had to take it to a local repair shop.
Please don't buy from Factory Outlet Store, they don't care about their customer and they are real liars! I don't want to do any business with them in the future!

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
S
7:18 am EST

Factory Outlet Store surveillance camera system udr780hd

Dear Factory Outlet Store:

The products received under order #FOS6851500E are unfortunately defective. The survellaince system was purchased on 10/28/16 as a Christmas gift for my son. The product was back ordered and arrived on 11/16/16.

Upon receipt of the product, I put the item away unitl Christmas morning. My son and I worked on installing the unit on 12/26/16.

The issue is with the camera's and the monitor; We receive an out of range indication on the monitor every 5 minutes or so. In other words, the system connects and then disconnects. THe camera and the monitor are aprroximately 60 feet from each other. They are installed in a typical residential home. No brick exterior (stucco), no concrete interior (dry wall).

We tried both cameras with the same result. We reset the monitor using the reset button and re-paired each of the cameras to no avail

When I walked towards the camera with the monitor, I received a 4 bar signal about 30' away. The signal remained constant and did not disconnect at this range.

The camera is mounted to the outside of my garage about 10' feet from the ground.

Uniden Tech Support referred me back to you, stating the Factory Outlet store is a separate retailer.

My son and I really wanted to make this camera system work. We've tried everything. The tech rep indicated there was something inside the house causing the signal interference between the camera and the monitor.

I would like to return this system back to Factory Outlet for a refund. However, I'm well past the 30 day return window as the purchase was made as a Christmas gift. The Factory Outlet should take into consideration that products purchased in the 4th quarter could potentially be a Christmas Gift and extend the 30 day return window during the Holiday Season.

It will cost at least $20 to ship this item back to you. You will also assess me a 15% restocking charge when issuing the refund. That's a HUGE hit for a product that's defective through no fault of my own.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
B
3:07 pm EST

Factory Outlet Store policy/customer service

I called the factory outlet store the other day to talk about Bluetooth headsets. I explain to the guy that my coworkers had the AT&T TL 7610 I believe which allows you to plug the phone line directly into the base of the charger in other words they're needed not be any actual phone in between. he told me he completely understood what I meant and even repeated back to me that there would not be a need to have a phone and suggested to slightly newer model that would have the same feature. I paid to have it priority shipped to me because I really needed it for my at-home job. Lo and behold the package came and it did not have a plug for a phone cord it needed a telephone to operate. That was not at all what I discussed with the man on the phone and you can listen to the phone call to see that I explained it explicitly. Then, I had to pay almost $12 to ship it back to you guys. I sent them a copy of the receipt requesting that all the shipping should be refunded to me because this was their error clearly. Not to mention the inconvenience it caused me for my job. I got a response saying it's against their policy to refund shipping. I certainly understand that but when you make the air the customer should get a refund. Why should I pay for your mistake? I am very unhappy and I will never shop on that website again nor will I recommend it to any of my call center coworkers.

Read full review of Factory Outlet Store
View 0 more photos
Hide full review
ComplaintsBoard
F
12:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Factory Outlet Store samsung battery availability

Ordered the battery on 12/15/2016 and paid an extra $30.63 for overnight shipping. Web site listed it as "in stock." As of 12/17 there was no tracking number issued so I called customer service. The representative stated that the battery was on back order even though their site still lists it as "in stock." Representative said when it comes in it will be shipped in 3 to 5 business days. When I stated that I paid for overnight shipping she agreed to drop the additional shipping charge and just charge me for tax. We'll see.

Read full review of Factory Outlet Store
Update by Fred5254
Dec 18, 2016 8:06 am EST

Original poster here. Canceled order. Found same item through Amazon at half the price with no tax and free shipping! Should have shopped around. Lesson learned.

Hide full review
ComplaintsBoard
D
9:52 am EST

Factory Outlet Store jabra a headset 900 series

I ordered the Jabra A headset and when it arrived I found that there are too many missing 9arts I can not use this item as it is everything is missing all i have is one piece can you please tell what im supposed to now i wanted this gift in 5ime for Christmas the outlet store walmart gave me only part of my order and without the rest it is absolutely useless please resolve this matter as quickly as possible or refund my payment

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
T
11:41 am EST

Factory Outlet Store sam/filter-da29-00003g/wf29

Purchase Order FOS6277733E dated 4/26/2016.

Prior filter from you worked fine. But two new ones with this shipment do not. I just sought to install both and both leaked heavily around the top. Is the o ring too small? It looks smaller than the one on the filter to be replaced. I have replaced over the years a number of these filters and have not had this amount of leakage. It fills a bowl in less than a minute. Am I doing something wrong, or is this a defective product. If defective, please replace per the warranty. I must assume that the 30 day warranty starts from the day of installation. Otherwise why buy more than one at a time.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
S
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Factory Outlet Store I ordered 20 handheld radios

I ordered the radios on 9-15-16. I have still not received the radios. They told me that it was at the local UPS store. I called the UPS store and they told me that had already paid the outlet store for the missing product. I called back again and they told me that I would have to wait while they investigate. I was on hold for more than 30 minutes then disconnected. The customer service reps are the worst I have I come across. Kris 286 had a bad attitude and told me she did not have a supervisor I could talk to. After becoming very frustrated she changed her mid and did put me on hold for Angia who was not any better and actually got sarcastic with me because I was frustrated. I asked for expedited shipping since I have been waiting over a month and she said they would ship it to me the fastest way possible. I asked if that meant next day air and she said no they would shift it ground just like they did 30 days ago. They need to retrain the customer service people. They would never last a good company and I will never order from this company again. After reading on line I see I am not alone. Stay away. It is not worth saving a few bucks to deal with such bad customer service.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
L
7:15 pm EDT

Factory Outlet Store garmin 600 gps bicycle mount

I received the wrong product. When I called to get the return information they sent me a form that I had to sign indicating that I agree to the terms of the return policy which included a 15% handling fee, the cost returning the product was on me and they are going to charge me a fee for the cost of the original mailing of the produce. This is an outrage and I am disappointed that Google has not already pulled their "Google Trusted" recommendation from this vendor. Had it not said "Google Trusted" I would have dug deeper into this company before ordering anything from them. On top of it all they did not even send a return address form. Just their form saying the above. ... I will never do business with them again and I hope that Google will reconsider their "Google Trusted" recommendation...

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
Z
12:08 am EDT

Factory Outlet Store phone

Ordered a phone from www.factoryoutletstore.com and when I placed my order it was said on their website that it was in stock and was available. I even contacted customer service to be sure that it was 100% in stock and they said yes. So I made an order and received all the necessary confirmations.
About two weeks later I received a notification from FactoryOutletStore stating that I need to contact them as soon as possible. So I contacted them and was told that there was a mistake and my phone was no in stock for a long time. They said they can send me something else, but I refused and demanded my money back. They said they need to check something and promised to contact me back later regarding my refund. Since then heard nothing from FactoryOutletStore.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
F
2:58 pm EDT

Factory Outlet Store will not match current sale price when I made my purchase 2 weeks earlier

After talking to the customer service rep. to price match the Garmin Edge 1000 I brought 2 weeks ago at a higher price, she would not offer me the price match their current sale price of $50 lower. Any stores I brought items from (ex: Best Buy, Radioshack) would be glad to adjust the price. Not these guys. After explaining to her how is this different than me returning the item and repurchasing to get the discount price regarding the price matching, she said I can do that. But she didn't mention the return form she email me warn of a 15% restocking fee, which make mean I would lose money(paid $369.95 - $55.49 = $314.46) if i return the item and try to repurchase it(current sale price $329.95). I will not do business with they people again.

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
S
1:43 am EDT

Factory Outlet Store defective phone

Ordered a phone from www.factoryoutletstore.com and when it arrived it looked fine, I did not find any damages. But about a month later it just stopped working!
I took it to the local repair shop and was told that my phone was defective.
Then I went online and contacted FactoryOutletStore customer service. I explained the situation but they said that it was already too late and they were not able to refund me. These guys are terrible! I would not recommend buying any electronics from them, they are selling defective stuff and they do not stand behind their products! What a waste of money!

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
D
2:01 am EDT

Factory Outlet Store frustrating experience

Ordered from FactoryOutletStore and after I paid I did not received a payment confirmation and my tracking number. So I called the company and asked them to provide all the details regarding my order. Then they finally sent me a confirmation email but there was still no tracking number.
When I called again they said that I'll get my number soon and that I don't have to worry about that.
I was supposed to get my order in two days but nothing arrived so I had to call again. Their rep said that my order was on its way and will arrive soon, but that day I received nothing.
They gave me nothing but empty promises and I never ever received anything even though they tried to assure me that everything was fine.
I do not recommend FactoryOutletStore!

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
J
2:40 am EDT

Factory Outlet Store will never use or recommend this company!

I have ordered an item from FactoryOutletStore and when I placed my order it was in stock. I maid a payment but did not get a confirmation email and my tracking number. The next day I contacted the company and was told that my order was cancelled because my item was not in stock. I went to their website and it still said that it was available! Asked for a refund and they said that I'll get my money back in a week. Three weeks already passed and these guys still have my money! Avoid at all costs!

Read full review of Factory Outlet Store
Hide full review
ComplaintsBoard
A
12:03 am EDT

Factory Outlet Store refused to replace the defective product

I was planning a vacation with camping and all that stuff, so I really needed to buy a compass, so I ordered one from www.factoryoutletstore.com. When it arrived it was not working correctly, in other words it was not useful. I contacted customer care and asked for a replacement, but they refused and added that they also don't do refunds. What a waste of money! That was not my problem it was defective, I was not the one who broke it! Never again!

Read full review of Factory Outlet Store
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Factory Outlet Store customer service

Phone number

1800 816 0810

Website

www.factoryoutletstore.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Factory Outlet Store?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Factory Outlet Store Customer Service. Initial Factory Outlet Store complaints should be directed to their team directly. You can find contact details for Factory Outlet Store above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Factory Outlet Store. Discuss the issues you have had with Factory Outlet Store and work with their customer service team to find a resolution.