[Resolved] Factory Buys Direct / product items not shipped and not refunded

Contact information:

Order #49269 November 6th, 2017 and
Order #49184 November 4th, 2017

This order is marked as Manual Verification Required since Nov 6th, 2017

2 x Fan Blower For Cedar Ridge Hearth Gas Space Heaters

Did not receive items and wish to cancel order and have a refund. Sent 2 emails and contacted company by phone. No word from company and no way to cancel order and be refunded.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Factory Buys Direct Customer Care's Response, May 14, 2018


    Thank you for your message. We apologize for the delay is response. We are currently in the processed up bettering our customer relations. We do see that your orders were cancelled and we are sincerely sorry for any inconvenience that you may have experienced at the time.

    We hope to do business with you in the future!

    Please let us know if we may assist you further,


Nov 23, 2017

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