Menu
Facebook Customer Service Phone, Email, Contacts

Facebook
reviews & complaints

www.facebook.com
www.facebook.com

Learn how the rating is calculated

4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Facebook. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook reviews & complaints 1393

Filter reviews by rating
5
6376 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Facebook reviews & complaints

ComplaintsBoard
J
7:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook my account has been disabled for no wrongdoing on my part

On November 1, I was notified by Facebook that my account is disabled due to my impersonating someone. . .I did not do anything to deserve this, have not committed any action against their community standards, have sent all the information they have asked for, but they will not reply to let me know what is going on and what is wrong. . .How can I get an answer from them?

Read full review of Facebook
Hide full review
ComplaintsBoard
S
8:10 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Facebook - Bowling king game

I have made a couple of complaints on Facebook Report a problem with no assistance. Bowling King will not completely download on my facebook page. It acts like it is going to start, but instead starts sounding like the audio is dragging, and will not stop just buffering. In addition, I was being prevented from making in app purchases on Bowling King. Please help. I am disabled and rely on bowling to distract me.

View 0 more photos
Read full review of Facebook and 10 comments
ComplaintsBoard
K
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook facebook page practicing veteranarian medicine

There are several problems with this Facebook page. Recently a post was made that someone wanted antibiotics for a kitten. A member of the group offered a bottle that was for a human. The two parties made arrangements to meet. The way the page works. Anyone can post on it and its supposed to be monitored. But that happens days after anyone complains. I have complained about the page in the past. An animal will have to die before they are stopped. My previous complaint was a page administrator (Anita) gave directions to give Benadryl to a dog. The dosing could be fatal. Also the risk of reaction is something to consider. The page is also dangerous. If you speak against the administrators. Your personal information could be posted and someone could show up at your house. They added one administrator that has two restraining orders against her in the past Brandi Barkowski. Look her name up on www.judici.com Also Denise Lehrer. She was fired from Whiteside County Animal Control for several reasons. One had to do with a cat she posted over a month as pregnant. When it was actually sick and near death. Then she told the public on Facebook. It passed away. The local paper filed a FOIA and found out it was not pregnant and was euthanized. This is a person on a page to give advice for animals. She was also in charge of animals at the local Animal Control and had several put down. This page as a cast of shady characters. They do not post local animal organizations when members need help. They give home remedies or advice for organizations hours away from town.

Read full review of Facebook and 3 comments
Update by Kelthisisbs
Oct 05, 2018 6:58 pm EDT

The hate continues. But if you are from Granny Rose or Lee County Animal Control. Nothing negative will ever be posted. Perhaps if you “donate” to their scanners. You won’t receive any hate from this group. (wink)

Hide full review
3 comments
Add a comment
A
A
Anita Swearingen
, US
Oct 06, 2018 3:38 pm EDT

Come on Mark... those random periods totally give you away.

A
A
Anita Swearingen
, US
May 22, 2018 3:33 pm EDT

Nate... I can't help but notice the totally random use of periods in your writing. Seems like everyone that complains about Twilight has that same writing style. What's with that?

B
B
Brandi Barkowski
, US
May 19, 2018 2:30 pm EDT

Oh Nate, you should really check your facts before posting. I'll help you with the facts. First, one OP wasn't granted, meaning no action was ever taken. It was denied right off the bat. Second, the other OP stemmed from a fight where my ex was the aggressor. He was sitting on top of me hitting me, so yes, I hit him back. Since he got to the courthouse first, he filed. It didn't go anywhere past the 2 week emergency. I'm sure you also didn't know the other party lied on the application. I do have ALL of the records if you'd like to view them.
And also, I'm asking you remove this "complaint" as it contains many falsities. If it is not removed, I will pursue legal action for defamation. Thank you and have a splendid day.

ComplaintsBoard
C
12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook hair transplants/plastic surgery

beware loren comitor of puig medical group engaged in fraud & false-advertising

beware - for reasons described below, loren comitor is a depraved individual with no morals or ethics and engaged in fraud & false-advertising while working with dr. carlos j puig and puig medical group (pmg, aka cleveland hair centers); see proof in these google websites:

https://drive.google.com/file/d/0B8gEYzNAQ1RHd094QUp5aGoyd0E/view?usp=sharing

https://sites.google.com/site/pmgincompetent/

https://sites.google.com/site/puigmedicalgroup

loren comitor was one of the main individuals featured in pmg's 1994 marketing brochure that was full of fradulent claims, false advertising, and outright lies.

as proven in this website, https://sites.google.com/site/puigmedicalgroup pmg doctors, marketing consultants [i.e. loren comitor], and staff engaged in fraud, false-advertising, and blatantly unethical conduct. i was one of the many victims that were left scarred and disfigured by pmg doctors like carlos puig. i was also one of the many victims who were grossly misled and lied to by pmg's 1994 marketing brochure described below.

I have found several other victims who created their own websites documenting their HORRIBLE experiences as a patient of PMG. See example in this link:

[WARNING: GRAPHIC images in this link]:

http://hairtransplantrepair.blogspot.com/

Examples of false claims and deceptive statements found in the 1994 brochure:

- Suggesting that a hair transplant can result in a "full head of hair", which is physically impossible.

- That "most men have an overabundance" of donor supply.

- That hair transplant patients will be able to style their hair almost any way that they want to.

- That a disfiguring scalp reduction surgery is a "minor procedure" that will "give a more natural result."

Again, Loren Comitor was featured in an insert page of the brochure [see: https://drive.google.com/file/d/0B8gEYzNAQ1RHd094QUp5aGoyd0E/view?usp=sharing

]. Comitor's page talks about PMG's hair transplants being "virtually undetectable", "cosmetically incredible", "dramatic". Comitor himself is quoted as saying "it's a miracle…I'm so lucky….when doctors can do this unbelievable work"!

The amount of PURE HYPE on this insert page is sickening, coming from a medical practice. Surgical techniques may evolve and change, but the definition of "undetectable" does not change over time.

For proof Comitor worked with Carlos Puig, just see Puig's endorsement of Comitor on his linkedin page https://www.linkedin.com/in/loren-comitor-a408188

Puig writes: "Loren is an experienced marketing consultant, especially for medical or health care related practices. I have worked with him on no less than 10 or 12 big projects over the last 20 years…."

Comitor's linkedin page as of 9/22/2017 is also saved here:

https://drive.google.com/file/d/0B8gEYzNAQ1RHQy1ydnRERnNuSWc/view?usp=sharing

Puig is also Comitor's friend in Facebook, and Puig is listed as one of the doctors on Comitor's most recent employer's website, Liposuction and Cosmetic Surgery Institute, see:

https://www.lipodoc.com/about-us/meet-the-staff/

A copy of the lipodoc.com webpage as of September, 2017 is also saved here:

https://drive.google.com/file/d/0B8gEYzNAQ1RHSjQzenAyNnVZbTA/view?usp=sharing

PMG's 1994 promotional brochure is filled with misleading and false statements that prevented patients from making an informed decision about a life-altering cosmetic surgery. PMG distributed this deceptive brochure to patients under the pretense of "educating" them. By deliberately misleading patients with promotional material, PMG put its own profits ahead of the well-being of their patients.

If Loren Comitor or Carlos Puig had an ounce of ethics in them, they wouldn't have put so much HYPE on the insert page or the brochure. However, their primary motivation was GREED, sell surgeries at any cost, so they had no hesitation whatsoever to put as much HYPE as possible in the brochure.

Another example of unethical conduct: on pg 8 of the brochure, it stated: "You know you have a problem or you wouldn't have requested this material". Here's Comitor, Puig & Puig Medical Group were stooping to humiliation to try to "close" on a sale!

Would a legitimate physician or an ethical marketing consultant try to tell a self-conscious patient that their hair loss is a "problem"? OF COURSE NOT! Maybe the balding men who don't get cosmetic surgery "don't know they have a problem"?

Again, there are numerous other examples of hype and lies that you can review here:

https://sites.google.com/site/puigmedicalgroup

Comitor is a depraved individual with no morals or ethics and belongs in a mental institution for depraved individuals. I am justified in saying this because he was part of a team that was perfectly willing to permanently disfigure many patients, including me, just for a few thousand dollars that PMG charged for each scalp-reduction surgery. Comitor's only motivation is greed, and he is fully willing to lie, cheat, and ruin innocent people's lives just to make money and support his lifestyle.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
L
8:34 am EDT

Facebook candy crush saga

two complaints 10/26/2017

1. you changed level 2828. I used many lives and bonus stuff trying to pass 2828 level. Please restore lives and bonus colorbombs, swap colors, lollipops that I used.

2. I used to have over 50 colorbombs and over 50 stripes/wrapped candies. You deleted all but 2 of each. Please restore my stuff.

Disappointed in Candy Crush Saga. Lately, it has not been as fun as in the past. You have too many bugs and things going wrong.

Linda Roesler
[protected]@centex.net

Read full review of Facebook
Hide full review
ComplaintsBoard
B
5:45 pm EDT

Facebook vip gem club discrimination

On 10/21/2017 I made a complaint to the gem group regarding a $ 60 dollar purchase for 47 million coins to play and lost it within 17 minutes. I was not derogatory or rude in any way. Today, (10/22/2017) I realized I had been removed from the group by Josh Green the VIP Manager. I contacted support and asked Sarah Brady for a phone call from his supervisor. I was told he did not have a Supervisor by her and it was his choice who was in the group. I replied to her that I had submitted a complaint to Facebook regarding the the fact that I was discriminated against since I am not the only person who has ever complained and no one else has been removed. I also sent a FB message to Josh Green asking why I was removed with no notice and why with zero response. Along with my complaint to Facebook, I have requested a return of all charges to my bank account.

Read full review of Facebook
Hide full review
ComplaintsBoard
L
5:27 pm EDT

Facebook service/customer service

Facebook is nothing more than an information gathering scam. They expect you to give them all of your most private information! Signing up is just a scam, after that, they will shut you off from your account, without one word of warning or telling you if you did something!

They even work it as a scam! I can't believe how many people fall for this information gathering scam site!

1. You set up your account.
2. After a few weeks, they shut you off from your account without warning!
3. You cannot log in to your account to find out whats going on or what happened.
4. Contacting "customer service" is a joke, not to mention a headache! They come up with some lame assed excuse as to why your account was frozen, and then tell you that they have to have a copy of your drivers license, birth certificate, social security number, utilities receipts, phone number, and/or passport information before they will allow you back into your account!

You cannot tell me that is not a scam!

5. And thats the only response you get from them! After that, you are [censor] outta luck!
6. They refuse to respond or even delete your account, and you cannot log in to delete your account... So you are just [censor]!

No warnings of any kind!
The don't answer your questions!
After their first response, they give you nothing!

I was wondering if what they did to me was just a fluke, but I had some friends make accounts, and after a few weeks, the same thing happened to them!

Twitter doesn't ask you for all of your personal information! And neither do any other social sites.

And all of this put together spells s-c-a-m!

Beware and be warned!

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
W
W
Woregon
, US
Feb 22, 2018 1:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Completely agree with this assessment of Facebooks data gathering procedures. In order for me to regain access to my page they want me to enter my cell phone number with the stipulation that it will be posted on my page so I can make it available to anyone I desire. I won't post a phone number to a site that has about as much security as our southern border and anyone that needs my number already has it. They also state that once I have entered my phone number they will text me a code which would allow me to regain access. I don't text and to contact Facebook to explain my situation is impossible. I think I can find better things to do with my time anyway.

ComplaintsBoard
R
4:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook employees

Facebook Marketplace 09/21/17

Allen Walker called this morning as told me i needed to go to Walmart again and get gift cards in the amount of $8900.00 so they could put my $8900.00 refund on them. I told him i did not have $8900.00 and he said he could not help me anymore. After talking for 1 hr and 11 minutes, he kept saying i needed to get the money or he could not help me and would close my account and block my calls.I told him i wanted to talk to the head manager and at first he said no, finally he told me i had 3-5 minutes to talk to Christopher Henry so i talk to him and he stated the same thing as Allen but he could extend my time to get the money. I told him i was on Social Security and did not make that type of money and he stated he could only do so much. He suggested i borrow the money, and i said i could not do that, plus i tried sending 2 different time before and both times it was added to my account and not refunded and what had happened with my bank account where who ever it was [Mike was on at that time] moved money from my credit card and line of credit to my checking account and then tried to withdraw it, luckily my bank stopped the withdraw and when i called them, they told me about the transfers and asked if i did it and i said NO and knew nothing about it. When i called Mike, he stated he did not know anything about it, AND THESE PEOPLE WANTED ME TO TRUST THEM?
Harry Williams was going to send me a check by Fedex, but i had to pay the sipping first of $300.00 and i told him 1- i did not have the money and 2- it did not cost $300.00 to ship it. I call Fedex and i was told if it went overnite it would be $46.48 plus COD of $63.73 plus $5.00 for insurance for a total of $115.21 and i told Allen i would pay for shipping at Fedex rate as long as i got a tracking number with it. At first Harry stated he would take care of shipping, but i thought if they send it COD Fedex, i would pay for it. It has been 2 weeks and no check was sent. When i talked to Allen and Christopher i told them that they could direct deposit into mt bank account, add it to my Walmart prepaid card or paypal. I had talk to each of the options and they all said it could be done, Walmart stated the card could take up to $50000.00 He stated the only way was to get Walmart gift cards. My question is if i was told at LEAST 3 times i would get a check, THAN why will they not send a check and end this once and for all?

Read full review of Facebook
Hide full review
ComplaintsBoard
E
6:09 am EDT

Facebook pretty horrible

Why is it so slow? It's fast on mobile, but I don't always use it on my phone. Can't stop loading a simple page on PC.
Everything gets old. Day by day I see repeating pictures that people or communities steal from each other. Boring. And how about those terrible video compilations with photos? Nothing original. Nothing interesting.
FB is not what it used to be.

Read full review of Facebook
Hide full review
ComplaintsBoard
S
7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook contractor

Hired this company in May to redo my kitchen...said it would take a week. It took until the end of July to complete the job. What she does is take your 50% deposit and then she will take your doors and cabinets and will leave you stranded for weeks/months. She also installed my flooring and did a terrible job. She is a scammer and people need to aware of what she is doing. She has done this with multiple people including my friend. Her work ethics are terrible, very unprofessional, unreliable, excuse after excuse and does not deliver.

Read full review of Facebook and 3 comments
Hide full review
3 comments
Add a comment
S
S
SharonEd
, CA
Mar 25, 2018 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can the people who have posted these complaints, please contact me. Thanks

F
F
frustrated1.1
, US
Aug 29, 2017 10:15 pm EDT

wow - at least she finished... I hired her in APRIL - I am still waiting for my doors to be returned and the job completed...

F
F
frustrated1.1
, US
Jan 23, 2018 11:56 am EST

omg - I guess I am not the only one. Hired in April of 2017 - still has not returned my doors. Small claims has been served

ComplaintsBoard
T
9:18 am EDT

Facebook facebook after being down aug 26 won't let me back in.

On August 26th 2017 I tried to access my Facebook account it was down. When Facebook returned to being accessible it would not let me in said that my account was locked due to unusual activity the only unusual activity I had was a new phone I have had the same email address for at least the last 7 years yet it still wants to validate me and when it tries to validate me runs into a continuous loop I've not been able to get in my Facebook for the last 2 days.

I tried accessing my account on another computer desktop in the same thing still happens continuous loop so now I'm locked out of my Facebook account with an email I've had for 7 years this is totally ridiculous.

So I guess Facebook security is gotten so good that you can't even let real users in who had the same email address for 7 years and I've been able to change your password with Facebook still not be able to get him because they can't validate because the validation apparently is is blank

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
R
7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook cards usage

I was told by facebook marketplace that I needed to get your green dot cards [4 @ $500.00 each and they said they would refund another$500.00 per card for a total of $2000.00 [ my $2000.00 and theirs} these cards were suppose to go in my name so I could cash them at wells fargo bank [who said they couldn't, and I was also go to any atm and get the money out, but at atm they were declined. This was going to continue till I got a full refund from facebook marketplace of $8900.00. They gave me a 6 digit pin # [1 for each card] I have all the cards and sales recipients. These people I dealt with are employees of facebook but I can not get through to anyone at facebook. The money was to be placed in facebook payment inc, but can not get through to them. What can I do next, as I have already file reports to several agencies.

Read full review of Facebook
Update by Robert Malin
Aug 25, 2017 3:48 pm EDT

Why is it Facebook and Facebook marketplace will not talk to the poeple who has complaints? It seems that they will work with the advertisers but not the customers. Facebook Marketplace employees will not even answer their phones as i have tried all numbers i have and can't talk to anyone. I feel they scammed me out of $8900.00 that should of been a refund to me.

Update by Robert Malin
Aug 25, 2017 4:11 pm EDT

I wonder if one of the phone numbers i got a call from could be why i can't reach Facebook Marketplace, it was 011 98 102xxxxxxx since it was made here in the USA but is an number from IRAN by checking reverse number service?

Hide full review
ComplaintsBoard
M
5:10 am EDT

Facebook pathetic

Fb customer service is worse than anything. They blocked me for my own advertising where I used my own words and pictures. I write them every day asking for some kind of resolution, but they don't respond. It's not the biggest problem in the world, but I was left without my photos and friends. I've seen thousands of inappropriate photos and texts, but those users weren't banned. So what's the point of your system?

Read full review of Facebook
Hide full review
ComplaintsBoard
T
3:46 am EDT

Facebook unsecured

Facebook will never be the same again, it's different and unsecured. I know people whose photos were stolen from their profiles to be shown in different ones without any permission and it's probably ok for Facebook and its policies. I've seen many inappropriate videos and photos and each time I reported it, but I knew it was useless because it was simply too late.
I hope someday you will become much better than today.

Read full review of Facebook
Hide full review
ComplaintsBoard
N
3:55 am EDT

Facebook tons of advertising

Please, stop showing tons of advertising on home pages. This is really irritating. And speaking of it, it's just flooded with my friends' likes. This is really not interesting to see as well as their comments on everything.

Maybe people should choose what they want to share?
Maybe there should be a bit of privacy?

I don't give likes because I don't want everyone to see what exactly I like. If I wanted I would share. This is useless and uninteresting.

Read full review of Facebook
Hide full review
ComplaintsBoard
S
7:00 am EDT

Facebook activate my account

My account was blocked by Facebook.

I opened a clothing store on Facebook 3 months ago. I don't send numerous letters and my posts are always different. I have nothing against of providing my contact information because I want my account back.

If you need you can look through my texts and see there's no spam or abusive language. Do what's required, but please activate it.

Thank you in advance!

Read full review of Facebook
Hide full review
ComplaintsBoard
J
1:54 am EDT

Facebook unusual visit to www.myfreecamera

I do know about this site of beautiful model, and I approach to one front the screener and say you are pretty, and it bring to me a strongly retaliation by the Owner I don know if he is but everybody call him by ARNALDO SALVA TERRA AND Other Friends Hackers taken a persecution for 11 months, torture, Electric Shock by Remote Control. And has been using my laptop, as if they where the Owners, A BIG RETALIATION. A this time they are seeking me to continue the revanche, retaliation other people say that they use Universal Control Remote And work since Los Angeles California, Or Miami. Fl Other Per son Is JOAQUIN DJANON RODRIGUEZ But I have Doubts, I am not sure, but the voice is identity
LUCE THAT WORK FOR ARNALDO SALVA TERRA, BUT I AM CONFUSE...

Read full review of Facebook
Hide full review
ComplaintsBoard
L
9:49 pm EDT

Facebook house-kissed groove cruise

Ricky Javellana and Dennis Garra are the owners of Dovefly Entertainment and they are cheaters and con artists. Do not believe anything they offer to you!. If you are a DJ or a model Ricky and Dennis will ask you to work and give them money to put you as DJ in one of their events and then cancel it but they keep your money. It is a fact nothing of what they say is true. You can google their names and find out more and how many of the victim are here in Philippines and other country.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
Y
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook unprofessional management of trip, poor customer service, refund policy

My name is Candace Robbs. I planned a trip with Cooper-Jones, Sharon
GENESYS TRAVEL AGENCY. This travel agent is unprofessional and unorganized and have mismanaged a trip that was due to occur Aug 2017. I cancelled the trip on 7/14/17 and requested a refund, the travel agent has stopped responding to texts, calls and emails.

1.) Travel agent booked roundtrip flights with 3 hour lay overs travelling to and from our destination without first asking if we had any preferences not to wait during long layovers. When I informed the agent that this was unacceptable, she initially said there were no shorter layover options for us travelling to Santa Fe, New Mexico. Travel agent also discussed a possible fight change price increase, which I agreed to. Travel Lady could change our flights and sent the updated flight info, however she did update the balance or inform myself of the price increase when she made the flight changes. The flight changes were sent to me on 6/23/17. Robbs balance was paid off on 7/11/17. The other traveler’s balance was paid a week. The travel lady texted me on 7/14/17 informing me that she would send the new balance. I was never sent the new balance for the flight increase and still don’t have it.

2.) I asked for a refund, she emailed me a credit for the airline flight. I want a refund, I explained this to her. She also directed me to make a claim with AIG for a flight refund, which was denied. My concern is that ad a supposed to be professional travel agent, she did not implement the best practices or policies for managing this trip. We paid for travel insurance, so why would the travel agent pick travel insurance that would not cover a cancelled flight, why pick an airline that is not refund friendly, things happen and change all the time. Very poor customer service.

3.) The travel agent has stopped responding to texts, calls and emails regarding the trip refund. This travel agent is not professional, not consistent in her communications, responding to clients concerns in a timely manner.

Read full review of Facebook
Hide full review
ComplaintsBoard
T
12:44 pm EDT

Facebook home cleaning

On March 14, 2017, I had Sandy and her cleaning crew cleaned my house. I had a nanny cam hidden below the desk and I cannot believe what Sandy said that "n*ggers are cheap disgusting people and they stink". The topic was gratuity/tips and that black people don't tip and they are very cheap. She is a racist and I thought she was a God fearing woman.

Read full review of Facebook
View 0 more photos
Hide full review

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Facebook customer service

Phone number

+1 (650) 543-4800

Website

www.facebook.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Facebook?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Facebook Customer Service. Initial Facebook complaints should be directed to their team directly. You can find contact details for Facebook above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Facebook. Discuss the issues you have had with Facebook and work with their customer service team to find a resolution.