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4.4 7765 Reviews

How responsive is Facebook's customer service?

132 Resolved
1246 Unresolved
Poor 🫤
Facebook is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Facebook has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Newest Facebook reviews and complaints

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S
10:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook 2 step authentication lost

sir,
i just restore my mobile and forgot disable 2 step authentication code.
now i want to sign in my neteller account but its not because i don't save my bar code and now i am helpless.
help me to sign in my neteller account .
my E mail adress is

[protected]@gmail.com
my number is [protected]
please help me to open my neteller account.

thanks

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J
9:52 pm EST

Facebook fake account

https://www.facebook.com/profile.php?id=100027694010927

This person make fake account and upload my pic and send Bulger msg to my friends and relatives name of me, this I'd created by Seema Singh name, this person annoying me last 1 year by make such diff type Facebook accounts I report about many time on Facebook but no proper action taken against this account still it is active
So kindly please take a strict action against this I'd and user,
Thank you

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J
5:53 am EST

Facebook facebook deleted my 7-8 years old facebook account without any notification.

Facebook deleted my 7-8 years old facebook account without any notification. I have using 2-3 facebook pages Colours of Himachal & Colours of India. If i posted any wrong or copyright pics so company need to inform me. I know i don't posted any wrong item because I'm using these pages for cultural promotion.

My facebook id is (user name): jonypalampur
Name as appear : Jony Himachali (Manmohan)
Email : manmohan.[protected]@hotmail.com

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4:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Messenger

Recently my Facebook page and account were hacked. An unauthorized, bizarre video and supporting text were sent to all of my friends and family, causing untold embarrassment. While the hackers were on my page they found my debit card information I had used 4 months ago to donate to a charity and debited 1800.00 twice. I feel the security on Facebook is terrible as these two events should have never been able to occur. I have deleted my account but am left to deal with lost funds and the embarrassment of having to explain to everyone on my friends list what happened. Facebook should be SAFE, not an open forum for hackers trying to disrupt lives.

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7:39 am EST

Facebook crystals and healing

Here's hoping my message reaches right set of people before it's too late and damage done. Giving my experience from past 10 days. Like any ordinary spiritual person I was looking for my growth online then was added by this person Joy Awakening and invited to her Facebook group. I had my apprehensions in the beginning but later went with the flow, initially it was ok to get some regular posts and I felt better reading them but as days went by, I started feeling drained just watching her amateur videos on crystals, spiritual transmissions, healings etc and when I asked her for a spare crystal on 21st October to tune, I was looked upon as a low life and told off. Initially Joy invited me to her Facebook group for awakening and slyly added me as friends but as I was not becoming her prospective client, she dissed me. Hoping no one falls into such traps, luckily I smelt the rat early.

Obviously this is not some free healing as Joy claims, it is some sort of creating dependency to watch her YouTube channel and gain some cheap fame. I'm happy not to be in her group anymore, don't be scammed and visit someone in person than such online charlatans.

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5:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Fraudulent funding campaigns

Terry Hunter his wife Sherri Wright-Hunter, Rebec Gladden, MaryAnn Moller, & Kristi Peterson tried to pull off a ripoff collection scam for a puppy purchase that only cost $200.00 with a funding campaign set at $1300.00, Rebec had lost her dog Halie and Terry set up to help her get another dog of course in his mind this was a way to collect fraudulent funds on this new puppy to be purchased, Rebec has already been caught in several other face book groups for pulling off scams on her dog Halie, so the five of them and others was involved in the Ripoff Go Fund Me fraud, Rebec was offered three rescue dogs turning these down because both wanted the money left over to spilt on this puppy that only cost $200.00 and asking $1300.00 on this for this new puppy. Terry & Rebec asked several groups and others to post the funding links on their personal walls but was declined others feeling was if you could not afford to care for Halie how would you take care of this new puppy Jeannie, One Chihuahua group advised them to lower the $1300.00 asking funding it look like a scam, later he was attacked also them making up false allegations on him, Rebec, MaryAnn Moller, Kristi Peterson was all already caught involved in collection scams in a large Chihuahua group on face book and was caught by the Administration of that group for several bogus fraud schemes, Collected on a taxi cab to take Rebec & Halie to the Vet when she already had a ride, Cremation of Halie body scam after Halie passed away, Using other members dogs Vet bills to collect on a Pay Pal scam, Asking funds for a dog stroller and over collecting on the amount of the stroller. Collection scam on a necklace to place Halie's ashes scam, Rebec used this money to go into the dog cloths seamstress business buying several yards of material to have others purchase her cloths at Halie's House of Fashion, Kristi Peterson has been the worse to help this gang cover up scams threating several people, even a phone threat was receive and Sheriff Dept. report made on this phone threat to blow up on of those administrator that blew the whistle on these pack of thieves We do have 100% proof and evidence of these scams and several thousand witness to these scams, links are provided to block these people from your personal face books, they are not to be trusted, Maryann Moller is a extreme dog abuser herself .
Please be careful who you donate to on face book on these bleeding heart scams we advise only donate direct to Vets or a local charity you can trust where your donation goes, several people today use face book as a avenue to seek fraudulent funds collection.MaryAnn Moller not only helped Rebec Gladden pull off several fraud scams she also abuse & neglected care for her own dogs also, She had three recent dogs that past away, She helped in the taxi cab collection scam, Rebec Gladded can not provide a receipt for this and is doing her best to cover up this scam, Cab companies have been called. It is one thing to help others dog to collect funds on a sick animal which this was a legitimate campaign, although them wanting others to pay for Rebec Gladden & Halies ride to the Vets office was another. This was where the Pay Pal collection scam begin also involving MaryAnn Moller & narcissistic sociopath lying Kristi Peterson to help collect on cab fares money was never use for a cab. Keep in mind Rebec Gladden had neglected signs of congestive heart failure on Halie so long and really allowed her to suffer waiting the last minute to get her treated & the was all because of a very kind hearted man allowing the first & second legitimate campaigns in his Chihuahua group on face book he did confirm with us those was legitimate fund raiser campaigns as he called those Vets to confirm these. Also he did confirm other collection by MaryAnn Moller, Rebec Gladden & Kristi Peterson were indeed scams & having proof and a victims list from those Pay Pal scams, They also make up false stories and attack him now for uncovering these scams thru a group audit of post and witnesses coming forward, MaryAnn Moller, Rebec Gladden & narcissistic sociopath lying Kristi Peterson are your typical scammers

https://www.facebook.com/groups/677674572435177/
https://www.facebook.com/terry.hunter.7583
https://www.facebook.com/sherrie.wrighthunter
https://www.facebook.com/profile.php?id=100009651047118
https://www.facebook.com/maryann.moller3
https://www.facebook.com/kristi.peterson.104

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Update by Fraud Investgation Team
Dec 27, 2018 11:28 am EST

Kristi Peterson cleared of all allegations of being involved in scamming
Kristi Peterson has been cleared of all allegations she was involved in helping Rebec Gladden scam, Kristi Peterson shared a post in the group Worlds Cutest Chihuahuas unknowing for funds for a taxi and other collection post, Kristi Peterson donated over $600 of her own money to serial scammer Rebec Gladden, Kristi attacked others in defense of Rebec Gladden when she was first told Rebec was a scammer, She learned how wrong she was in defending her and was a victim herself by this evil master mind Rebec Gladden, Kristi Peterson not only drunk Rebec Gladden Kool-Aid she was swimming in Rebec's Kool-Aid fill pool, This just goes to show others be careful who you donate to or believe, because Ripoffs like Rebec Gladden are master minds and are easy to fall into their game of scamming & controlling other minds making them look like a person being wrongfully accused when fact they are indeed Ripoffs .

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5:24 pm EST

Facebook unfair treatment

Hello, ., .You keep responding back to me, whenever i change my pass word, . Now when is someone going to unlock my page so i can sign in
once again my page on lock since saturday 3, and i already email you the documents., ., . So why send me a message to sign in, . When you still have my page on lock, . I don't have the time / day for the childless games, . So whenever you decide to grow up, . Send me a message, and i'll send all of them that you have been sending me to someone higher for investigation.

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9:40 am EST

Facebook no good, no help

I set up a new account a few days ago and every time I go back to it, Facebook blocks me out until I offer them more personal data. They are holding the site hostage to get more private info off of me.

Now they won't accept any photo of my face that they keep requesting. I have uploaded several straight passport style photos repeatedly. I can't even get to a help board or compliant board at Facebook because they won't let me enter Facebook.

Facebook is completely unusable. I don't trust them at all.

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K
10:41 pm EDT

Facebook took our 17,959.97 deposit never returned

We entered into a contract for Landscaping/ Fencing August 2018. Paid them the deposit so they could buy the materials. Neither the owner or the operational manager returned. We received notification by the Operational Manager the company was going bankrupt and we would receive our deposit back the following Thursday, This was two months ago and still no contact. After research, BC Government stated many other NON PAYMENTS attached to this company. Scary thing is they are still operating in the Kelowna area. Beware.

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1:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook looking for help from customer services

I requested a simple name change for my business page over a month ago. It fits perfectly within their guidelines and the lead time is supposed to be 3 days but i get nothing, not even a notification. I report it every day and receive a response from a robot thanking me for my feedback or my patience. I resubmit the request every four days along with posting my experience to the FB community. If I am lucky enough to get a response from their community all they do is tell me I should report it, even though I make it very clear in my post that I am reporting it every day. I have now resorted to shifting more focus to Twitter and submitting my experience with review sites like this, partly in the vein hope someone can help and partly out of frustration and anger with the faceless corporate operation of FB. The change was simple with all their competition and I even got human support from their competition when I needed it. Over a month now and this is business critical as its to do with the rebranding of my business. I have used FB as my primary social media channel for over three years and have nearly 10, 000 followers so I am a cash cow for them and their advertisers but they think I am stupid enough to not realise they are making money out of me and showing me no appreciation

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12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook facebook

I am thoroughly frustrated at this point trying to reach a person/site to get information as to how to proceed.
PLEASE HELP!
Twice this month while I was ON my phone BOTH times, I get a notification that my phone number was changed on my facebook account. I immediately took measures to fix it & put my original number back on my account. Please tell me what this means & how to fix it from happening again. I am afraid next time I wont be as timely & someone will steal my facebook. I changed my password the first time also. The notification claims the other person had my number valid. Here is the false number it was changed to on October 8, 2018.
[protected]. PLEASE ADVISE
The second false change number came in last night 10/28/2018 again I put it back to original number.
After that I believe three more times today it's been changed again... every single time the phone has been in my hand!
Please help with this issue.
I also found a feedback or complaint number before this one & when I finished describing my issue (above) I was sent to a place that was going to charge me $47
Please advise.
In closing it sure would be extremely helpful if there was a safe place to reach facebook for these IMPORTANT issues as I have spent the last 9 hours getting to this spot right here. Look forward to hearing from a real live person. Thanks

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6:11 am EDT

Facebook facebook two step authentication

I can't get onto my Facebook page. I changed my password. Sent my ID. I am Not getting the text messages. Did my phone number get deleted? Please send my tw3 step verification so I can log in. My phone number is [protected]. I didn't try to log in 18 times in one day and it said I did. I changed my password. Thank you.
Sheri Tellone

I need to get this fix ed as soon as possible

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2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My account

I've had the same account for 11 years and facebook shuts it down by saying there's suspicion activity. Then when I change my password and do all necessary steps, it says "something went wrong. We are working to get it fixed," which is the same message it has been displaying for months now! Ughhhhhhh I hate that facebook doesn't offer customer service either!? What a pain!

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6:27 am EDT

Facebook gameroom

Hello, u

Facebook gameroom deactivated my account in Star Trek: Alien Domain. I play on server Enara Prime and my character I.D. is Jazz. I received notice saying I refuted payments therefore they will not let me into the game account. I NEVER refuted ANY payments in and/or for this game account. Facebook gameroom is continually deactivating my account without first contacting me on any issue. I repeatedly fill out a form that continues to show up on my page for them and they remain steadfast on not contacting me back or emailing me. My boyfriend and I have spent thousands of dollars in this game and everyday minute and day they block me out I am losing items for this fleet I have created in this account. I would very much like my account reopened, receiving compensation for the items lost due to this misunderstanding. Please look into this situation and change your policies concerning deactivations and begin contacting players before blocking these type of accounts.

Thank you for your time and attention,

Patti Shearer
(Jazz)

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Update by Patti Shearer
Oct 12, 2018 6:29 am EDT

Quit turning off accounts for things the owner of the account did NOT do and begin contacting the owner, of said account, before taking such actions!

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V
1:27 pm EDT

Facebook facebook is a scam

Facebook is choosing favorites. I have an unusual name from India. When I search my name on the internet a little dark skinned indian girl shows up under my name on facebook and my profile does not.
I am half indian and I have lighter skin.
Facebook is purposefully hiding my profile. Facebook will not even list my name on its list of similar names on the internet search of my name.

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8:56 am EDT

Facebook facebook lottery

Gillermo Hernandez, Fb. Promotion Manger says I have won $5000.000.00 through the Fb. Lottery. He was emailed me, and texted me on my cell phone, with his phone number [protected] I have called back and even talked to him. I can pay to have my winnings sent to me, or come to the main Office in LA., CA to pick up my winnings? Can you help me? And is this true? I have not been able to talk to no one about this. What do I do?

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Z
9:32 am EDT

Facebook I am writing to you from dunia a financial institute in uae.

We have recently noticed that a user on Facebook by the name of Chris de bruin has been posing as our CEO and offering people loans (https://www.facebook.com/profile.php?id=100015363820406).

Have also attached a screen shot of the conversation he had with me on Facebook.

As proof of our actual CEO please click on this link which is our official website and you will see that he is a different person (https://www.dunia.ae/management_team).

While we have already reported this on the Facebook page we would request you to look into this on an urgent basis as we are a Financial organization and are at risk of spoiling our name if he cons people out of their money.

Appreciate your prompt assistance on the above.

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9:32 pm EDT

Facebook customer service

I just created a facebook account today for the first time ever. Facebook disable my account twice, in less than 1 hour. I have not done anything but add some family pictures and search for two other family members so that I can add them as friends. Facebook's reason for disabling my account was to review a photo of me and to protect my security. Frustrating me is not protecting my security or helping me in any way. This is my first experience with facebook and it is terrible. I do not regret staying away from this website since it was created, at all. I wish I did not create the account and am seriously thinking about deleting the account permanently. I am not a patient person and can't deal with pointless roadblocks. I was excited to create the account today but I currently hate facebook. I really think I'm going to delete my account. Also, it is ridiculous that there is no way to contact facebook. What kind of business does not offer a service to help there customers?

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9:01 pm EDT

Facebook facebook incorrectly banning me

My post got reported and was removed as violation of community standards. However, facebook apologized for the mistake as my post did not really violate anything. They put my post back and gave me my rights back. It seemed that the post got reported again, and for no reason or anything, they banned me again. This is a ciolation of my rights. I am seeking assistance to retrieve my post and get my Facebook rights back. Please help. Thanks!

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Chris1977
, US
Oct 04, 2018 11:47 pm EDT

What might seem ok to you might be offensive to somebody else. Not everybody thinks alike.

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R
6:53 am EDT

Facebook my account was hacked! it says sorry, something went wrong. we're working on getting this fixed as soon as we can.

my account was hacked can you please fix it
its [protected]@gmail.com i use that in my facebook account

hope you'l will help me for my problem!

thank you facebook team
give me call back or email at [protected]@gmail.com

Im trying to open my account since september 03, 2018 it's been 1 month it is possible to open my account I've been using my account for almost 11years 😞😞😞
It's important to me because i manage my account their.
Thanks 🙏

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cupcakeqt
Lake Forest, US
Oct 10, 2018 3:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same exact thing has happened to me.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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