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Facebook review: Candy crush saga game 318

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Author of the review
2:27 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was playing the game of candy crush saga and clicked on checking out how much it was going to cost to buy more time to play and it went straight to saying thank you for buying on two diff times on the same game. I did not authorize any payment nor did I click on any amount to be to be taken out of my account on the 1-26 or on 1-27 of 2013. Respond at earliest convenience. [protected]@yahoo.com

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318 comments
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Lori Altenbern
Cheyenne, US
Aug 20, 2011 10:46 pm EDT

There are two charges on my credit card bill that are duplicate charges. The date of the first duplicate charge is 7 / 18 / 11 and the reference numbers are 3v3vvjoo and 2h4vvjoo. I have not made any additional purchases from facebook since 7 / 18 / 11 (One of the charges is legitimate for $49. 90) . Therefore, the charge on 8 / 3 / 11 for $19. 90 (Reference number tqtg9400) is not valid.

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nickie kohlenberg
Grand Junction, US
Aug 17, 2011 6:15 pm EDT

at 9:32 this morning a charge of $150.00 was taked out of my checking account. While my sister was here visiting from vegas, I bought her gold coins for garden of time game with my debit card. Her grandson got on her computer and ordered credits from facebook game backyard monsters. I did not authorize this and would like to get my money back and get my card number off of her account.

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Tester27
, CO
Aug 03, 2011 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Facebook dont have a real customer service in his Ads program.

I have a double payment and no one fix it

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Janice Finley
Arkansas City, US
Jul 14, 2011 4:23 pm EDT

Changed password and entered debit card. Was charged 200.00 for facebook credits. Did not authorize this

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garggggg
, IN
Jul 11, 2011 4:59 am EDT

the new feature of " Facebook messages and email" is not till activate on my account. why ?

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khushwoo negi
, IN
Jul 04, 2011 7:29 pm EDT

respected sir
my self khushwoo negi leaved in delhi, and i am not intrested in internet services like chating or facebook etc.
in that case someone click my photo and open a facebook account and also use my name. fake id is khushi0034u@gmail.com so it totly spoil my image. and my family was very disappointed so please help me take a action on this id khushi0034u@gmail.com.

khushwoo negi
[protected]

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Demetrice Spivey Eubanks
Lexington, US
Jul 02, 2011 6:17 pm EDT

My granddaughter 7 years old hit the wrong button on country life, and got 13oo credits, and it was on my card which I didn't know that you just hit it and thay charge me 100.00 for this Please remove this I don't want this. I'm very sorry for this. [protected] Please call me asap about this I have called the bank [protected] cell [protected] Thanks so much Demetrice

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Brenda Woodlief
Hillsborough, US
Jun 29, 2011 8:55 am EDT

Unauthorized charge on my credit card for $100.00 from Facebook, and a $35.00 overdfraft fee at my bank. Facebook .com 5FU7322D.

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Joanne Sandford
Cottage Grove, US
Jun 22, 2011 10:17 pm EDT

Was charged for about 470.00 over what i gotm credit for. Never do I charge more than $10.00 in one day.

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joe jo
Keswick, US
Jun 16, 2011 4:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i need some one to call me about charge on my credit card on [protected] of 200.00 some please call me today

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mark 1974
Crayford, GB
Jun 05, 2011 11:50 am EDT

they took 14.65 from my bank account on friday and have not had the credits on my cityville yet and it is now sunday.

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Jeanie Graves
Colonial Heights, US
May 19, 2011 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered some farm ville cash 4 for 1$ they took 3.01 instead.. I am at my bare minimum so every penny counts.. I only owe the 1$!

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brian cloud
, US
Apr 29, 2011 12:40 am EDT

they keep freakin blocking me for no reason at all when i done notin wrong. and they keep blockin it. so what i keep sending friend requests i only have 167 friends on facebook. and the [censored]bags keep blockin it. there like the people i send it to dont except it so what. the peeps who made facebook dont no nothin. and i know the peeps i send it to...

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jessiethomas80
Los Osos, US
Apr 22, 2011 6:18 am EDT

HEY MARK, ya you Mr. Zuckenberg why are you stealing money from my account (debit) what millions aint enough for you? I would of gladly loaned it to you. What really pisses me off . I love facebook and still do but I feel violated next time use some vasiline so it dont hurt as much!

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jessiethomas80
Los Osos, US
Apr 22, 2011 6:10 am EDT

I used my debit card on farmville which is on facebook a few months back so it was on their files. Today I went to the bank and $14.00 was taken out by facebook. I never consented to this and had to cancel my card. THANKS FACE BOOK YOU ###S

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Samantha Monay
Bronx, US
Apr 20, 2011 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You guys have the wrong zip code for me, my zip code is 10467, you guys have 94304, I don't where you get that zip code, I never gave you that. Please correct my zip code so that I can use my Debt Card tonight. Thank you. Please reply that you have corrected the problem.

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fjsage
Austin, US
Apr 18, 2011 12:39 am EDT

would you believe it facebook has no link to file a complaint or directly contact them via email? three different browsers and nothing worked correctly, all my posts dissapeared for hours then double and triple posts, poor poor customer service or none at all...

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nelldarline
Rawlins, US
Apr 09, 2011 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I looked at my bank balance and saw two 50.00 charges on my statment that was to facebook. I havent authorized any payments and havent ordered anything on facebook. I want these charges cancelled and off my balance. This made me overdrawn. There mat be charges and I am not responsible for them. I exoect facebook will reimburse these charges.

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Vincent J. O'Neill
Wilmington, US
Mar 31, 2011 3:40 am EDT

Due toan inappropriate phpoto placed on my account by a hacker or phished, Facebook disabled ny account. I have been trying to notify them for 2 weeks so that they can enable my account so that I can use it again. I likr FB but they are making it difficult. PLEASE HELP ME!

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Bonnie mcdonald
Allegan, US
Mar 21, 2011 7:27 pm EDT

my grandson was on my facebook playing a game hes he clicked on buy credits he got them 396$ worth it did not ask for any information on my debit card it just went thru when i tried it it asked for all the information i need this money back in my account now please thank you Bonnie mCdonald

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Verna Gabel
, BE
Mar 09, 2011 5:56 pm EST

I cannot continue my security because Belgium is not included as a country.
And I am not allowed to send messages to all my friends: is it a new policy?

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Nicole Williams
Pontotoc, US
Feb 09, 2011 1:59 am EST

My credit card has been charged several times with in the last hour and without my authorization and I want it fixed TONIGHT! I need someone to contact me ASAP [protected]! Nicole Williams

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sharonbob
Hampton, US
Feb 06, 2011 5:24 am EST

I was charged $100 for farmville credits and I dn't know why, maybe someone used my card. Anyway I have to have a refund, my bank says they will cancel my bank card and refund it soon as it clears (which will be Mon.) Why don't you just refund it now rather than involve my bank. There is no way I would ever buy $100 worth of credits, please be a good sport and refund it to my acct.

Thanks,
Sharon McHugh

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christine822
, NZ
Jan 16, 2011 12:42 am EST

i am not happy about petville lately, i have been getting so many mystery gifts but all i get is a flower from then and i am not pleased, also i have been accepting alot of mystery gifts and they have been dissappearing! i am bot happy at all. please do something about it. you used to give out 2 pet cash and now it gives you a flower! and also stop doing so many changes! it makes it load all the time! thankyou.

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Shirley Jefferson
Blue Springs, US
Dec 04, 2010 12:14 am EST

Monies was denied from my bank on 11-29-2010, for none suffcient funds was the pop uo i received. Yet on 11-29-10 the bank said it was paid which caused my to be minus in my checking, with an additional $25.00 fir none suffcient funds, yet i have never received any money or credits from facebook and now wish not to simply cause i'm needing the $75.00 back that midwwest bank say's they paid.

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Carolyn Dolan
So. Lake Tahoe, US
Oct 20, 2010 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Stop charging my credit card- I don't want a continued service.
I created an ad for an event- not a continuous ad. I don't know how to stop this on facebook.
Perhaps you can direct me?

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Janice R. Myers
Hanover ,, US
Oct 13, 2010 11:37 am EDT

My bank called and said that three charges had been made for a game called sandy shoal. I only wanted to but it once, not three times! And it did not even unlock the game. I want the entire amount deleted from my credit card and i am going to call my bank again and tell them i could not use the phone number they gave me to call you. And you call me at [protected]

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irish333
Drums, US
Aug 01, 2010 8:25 am EDT

someone named Gabrielle Price is posting bogus messages on my wall...she is not my facebook friend, i don't even know her, i have replied to her posts not to ever post again on my wall or even communicate with me or i will press harassment charges and she did it again today...i remove them immediately because they are sexually suggestive and inappropriate facebook best disable her account immediately

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SadN74
, US
May 07, 2010 12:06 pm EDT

I am very tired of misleading game tactics this company is using in order to get players into an advertising site that then receives my information I would not otherwise have given out. I think this is very underhanded and may lead to future problems for people who play, given the fact these companies have obtained personal information.

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E. HOFFMAN
Wilder, US
May 06, 2010 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up with facebook. I listed an ad ther for my busniess. It was listed for about 15 minuts. They took it down. The next week they charged me 30.00 from my debit card. They never told me what it was for. I think it was very unfair i will never do busniess with them any more. E. Hoffman

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Lulu Laura Myrick
Dothan, US
Mar 19, 2010 8:56 pm EDT

My facebook account was hacked and they will not return my account to me! Have followed their procedures for recovering my account with numerous emails for 2 days and they will not respond! They have a phone number but will not answer the phone just lots of options! Why dont they have CUSTOMER SERVICE?

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Christie1954
Mechanicville, US
Nov 16, 2009 12:12 am EST

I play a game on FaceBook called the Zoo. I paid$10.00 to PayPal for Wildlife Points. I never got them. I also took surverys for points, never got them. I have been trying to get someone from FaceBook to help me. They have not got in touch with me. I keep trying and they ignor me. What can I do?
Christie

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sandr50
Alexandria, US
May 27, 2015 5:11 am EDT

I am so so so sick of every time I win a hard game candy crush sends me a problem with candy crush and clearing the game I just played. You take my lives, clear my games, send rebooting as I am winning a game and I am so close to the end. I am just sick of it. I can't challenge an one because I keep getting my games interfered with. I'm not playing this game until you fix the games!

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June McKeehan
Metlakatla, US
Mar 06, 2015 5:28 pm EST

I tried purchasing more lives or whatever you call it .i haven't received it But yet your taken it out of my account.PLEASE rein verse my account I don't want to pay for some thing I'm not getting.

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Sheila Sousa
Snelling, US
Jul 30, 2011 9:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My compliant is that i only wanted to spend 10. 00 to get some credits on facebook poker game. Facebook is still taking money out of my account is now up to $195. 00 and i've call my bank and they tell me i have to contact you first to stop the charges, but all i get is to log onto a site and post a compliant. "i can't even talk to a live person. " and you wonder why people get mad. . . I did not authorize these charges.

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OTP
, US
Aug 18, 2011 12:42 am EDT

Facebook keeps charging my credit card even though my ad was canceled two weeks ago. I called their number and all I get is direction to email them at c.facebook.com/credit which does not work - that just takes me to my facebook page. This is very frustrating. How can I get my refunds, or talk to a person in Facebook billing?

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nean
, US
Aug 02, 2011 11:06 pm EDT

on July 21 facebook made eight 1.00$ charges that i did not do.
Then on July 26 facebook made another charge of 4.10 that i did not do, and on August 1 another 4.50 that i did not do. May i have those charges back please..

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Tammysth
Sarasota, US
Jul 24, 2011 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I reported a accidental misunderstanding of multiple charges that happened to me and my boyfriend on 07 / 20 / 11 and 07 / 21 / 11 72 hours ago and today it is supposed to be resolved today. Can someone please contact me about the situation. Please and thank you daniel jacobs and tammy shanafelt.

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sylvester heslin
Pahrump, US
Jul 27, 2011 5:18 pm EDT

there was 50.00 dollars taken of my card and i didnt give permission to take it offf need to cancel and put back on my card asa thanks sylvester heslin

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Dianne Glass
St. John's, CA
Jul 23, 2011 10:41 pm EDT

i have been using gift cards to buy facebook credits and it will not let me use them anymore. i dont have a credit card so i have been buying the gift cards. i have been told by the giftcard company that i cannot make multiple purchases from different cards. can you change this for me please?