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Facebook review: disabled account without warning or justified reason 19

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7:17 pm EDT
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Here is the latest message I have sent to facebook after being disabled with no warning and for no reason since I have not violated any terms or conditions. Facebook doesnt provide its users with a useful means to contact them with any issues and doesnt communicate back with you when you do use their means. I have researched that there are hundreds and thousands of folks in the same boat as I am and this is poor customer service. I have been left no choice but to use any means to get the word out about this before it happens to many more. Please back up your photos, videos, contacts and everything else important to you because you can be cut off at any time without resolution.

Hello over the past week I have send numerous reports about my account being disabled. the help feature and this reporting system have not been helpful. I do not know why I have been disabled so i cannot pinpoint how to take action but contacting facebook is not working. i received a standard answer on my first complaint about the issue which said that you couldnt help me until i provided the correct email address because the one i provided did not match an account that was disabled. This email address is the only one i have ever used to log into my account which leads me to believe that there is a serious security issue here. Without warning in the middle of using my page last week it was disabled and the only reason i was alerted to it was when attempting to log in. This came one day after I logged into a computer at best buy while deciding on whether to buy one or not and i believe i logged off successfully. i can only imagine that maybe my account was broken into. I have never posted any inappropriate content and have only been warned a time or two about adding my friends too quickly. This is hardly a reason to disable me without warning or explanation. I have been cut off from communication with important friends and family. Almost 800 friends who have been contacting me asking why I deleted my page and worried about me. I have also lost a lot of personal and irreplaceable content to include 80+ photo albums with thousands of photos, videos, poems ive written myself. All very important to me. I am urging facebook to respond and contact me with resolution to this issue. I would like my account enabled and restored to the position in which it was when my service was interrupted. An explanation on why this interruption in my life occurred would be appreciated and if I did something wrong a warning would suffice unless I was erroneously accused of something in which case a chance to refute it would be ideal but in either case a resolution instead of cutting me off would be more of a way to handle a customer. I am a Chief in the Navy going on 21 years and work in customer service. While researching this issue it has come to my attention that hundreds of users suffer from the same situation that I am in. There should be away to improve this aspect of your service. With all the major companies who sponsor and use facebook and keep it running improvements should always be looked at. No company wants to see that a business they are part of is treating their loyal customers this way. It isn’t good for business. A company should always have a way for its customers to contact them, email, phone, a help desk of some sort of which facebook has none and the help portion of the site yields no results. I have been patient, sending messages repeatedly to get someone to talk to me with no result. I am not opposed to trying to resolve my issue and at the very least bring light to it through any channels necessary such as spreading the word through my hundreds and thousands of Sailors as well as the army, marines, air force and coast guard or going to the local media to start with but I would like to resolve this issue privately with facebook since I thoroughly enjoy the service. I have been loyal and even supported facebook by spreading the word to family and friends and spending money on certain portions of facebook. I urge you to please communicate with me and resolve this issue so I can continue to use this service and have access to my personal files and contact with my family and friends.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

19 comments
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Benny David
, US
Aug 25, 2017 7:16 pm EDT

My name is Benny David
My Facebook account is disabled
Hotboy_200054@rocketmail.com without any warning
And email address is updated on Facebook is no longer use how can active my account .. pls help me

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Shirley Trana
, US
Nov 19, 2015 1:26 pm EST

my name is Shirley trana. my email address is grannyshirley70@yahoo.com. my phone #[protected]. I am 76 years old and not computer savey. I have tried so hard to retrieve my facebook page by using the help center. emailing. calling and leaving a message. I even tried to use disabled@facebook.com and it came up as not a good search. they want my drivers license loaded onto the internet. I do not have a smart phone and wouldn't know how to if I did. I have had facebook for 6 years. I only play games and keep up with my few friends. on 11/8 I had facebook and on 11/9 I didn't. the only thing I did on 11/8 was gather coins from slotomania group. I have never posted anything-I have only commented on some posts. BUT NEVER ANYTHING NASTY! I think that is boog. I know I have now put to much info out there-but I really miss my fb. I even tried staples where I bought my laptop and they couldn't get it back either. I have also got the message that they are checking my documents. I would like to know what documents they have to check. PLEASE FACEBOOK HELP ME-I CAN'T AFFORD TO PAY SOMEONE ON LINE AND I DON'T EVEN KNOW WHO THEY ARE. THANK YOU!

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Dundada Wassullol
Albany, US
Jan 15, 2013 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

the best way to deal with facebook is just file a complaint with the office of the Attorney General of your State that represents it.and the united states federal trade commission they only deal with a pattern of complaints.and hire a lawyer.

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Dundada Wassullol
Albany, US
Jan 15, 2013 2:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

everyone Should Join me in Contacting your local State Attorney Generals office and Just file a Complaint about face book.also please contact the Federal Trade Commission of the
U.S you can call them and file a complaint like i did.to both state Attorney general office of your State. and the U.S.federal trade Commission.you can look them both up online and file a complaint.the more complaints the more justice we all can have.also i, am planning a class action civil suit do to the damages that face book has caused me, and i, am contacting CNN to discuss the mistreatment and abuse from face book and how they totally, and completely mistreat there loyal customers, as-well as my own personal experience with face book how they first blocked my account than turned around and locked my account in retaliation, because they received a copy of my complaint from the Attorney Generals office.my account was blocked and than locked just simply from clicking on to confirm a friendship request which was from my own cousin.I Just want to really in courage all those that was wrongfully blocked by face book to not fear them and Just send them a clear message with me by taking legal action, Just hire a civil attorney and hold them liable for all your lost hard worked, and god only knows what they could have done with them, they might just have sold your videos pictures events and may have even sold some of your event ideas.well you never no what a powerful company such as face book might do or be up to.and if any one out their that's reading this, and if you is going threw what i been going threw with face book, and if you need any advise or want to collaborate about this seriously important issue, please contact me at my email address at dundada69@GMail.com and lets take a stand and fight back.

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himanshu d
, IN
May 16, 2012 4:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I have many tym sent a request for enable my facebook account, but i have n response from facebook sides. My account has been disabled by facebook team without any type of warning,

please i am request for facebook team enble my account its too important for me.

My id is himanshudangra@gmail.com
I hope, i recd ur positive response from facebook side
thks

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Dundada Wassullol
Albany, US
Apr 24, 2012 4:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, My Name is Dundada Wassullol, Well, face Book just blocked my account for seven days .insinuating that the people I requested for friends . i did not no them when i did.I will be suing face book for sure without hesitation.

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The Old Sheriff
Acworth, US
Dec 02, 2011 3:22 am EST

Ann! Behave yourself or I will spank you.

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The Old Sheriff
Acworth, US
Dec 02, 2011 2:56 am EST

Yall better behave cause there's a new sheriff in town.

and his name is Reggie Hammond! yall be cool now ya hear. right on bro.

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Love Self
Greenbelt, US
Dec 01, 2011 8:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please give me the links and please don't give me my-space, I use FB for Motivating Plus Size Women not just to share my business, I use it in a very positive way. I am very popular and I have lots of haters and people that are jealous of me so that is my problem. I do have a very exciting life and it's usually people like you that get me shut down.

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Love Self
Greenbelt, US
Dec 01, 2011 8:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

FB has locked my account and I know it is because someone that doesn't like what I am doing, this time they said that I made an abusive comment and I know that is not true because I am about positive motivation only.

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Love Self
Greenbelt, US
Dec 01, 2011 8:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Again my account has been frozen because somebody has reported me and facebook will shut it down just because of somebody else.

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Lady111
Albany, US
Jan 21, 2011 7:56 pm EST

Sly- you know you are from the US, wow... LOL... educate yourself on ruining another's reputation- NOT COOL... tee heee..

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Lady111
Albany, US
Jan 21, 2011 7:54 pm EST

n response, FB is becoming a real problem. I don't think FB realizes how much trouble can really happen once someone takes control of another's page and that is illegal. fb is ;s a trillion dollar scheme here, they should have more workers that are willing to help, and look at these problems. FB is nothing but a gossip site. where ADULTS can mentally hurt one another because they dislike themselves so much, and hurting another person to the point that they want to kill themselves, thats when FB needs to go... one cannot just make a false statement about another and get away with it. they think they can, but THEY CANT

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Lady111
Albany, US
Jan 21, 2011 7:52 pm EST

In response, FB is becoming a real problem. I don't think FB realizes how much trouble can really happen once someone takes control of another's page- um, that's illegal. & since it's a trillion dollar scheme here, they should have more workers that are willing to help, and look at these problems. FB is nothing but a gossip site. where ADULTS can mentally hurt one another because they dislike themselves so much, and hurting another person to the point that they want to kill themselves, thats when FB needs to go... one cannot just make a false statement about another and get away with it. they think they can, but THEY CAN'T

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donna mowrer
licoln park, US
Jan 21, 2011 7:08 pm EST

when you can not get into your facebook account it is not that you are locked out it is because some has taken control of your account and changed your password and you need to take this serious. it happened to me. what happens is a duplicate page is made and you log in and they get your user name and password. they change your password and now they have control of your computer. be careful. this happened to me. so i can tell you by experience..

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sylvester stallone
, ID
Dec 28, 2010 12:35 pm EST

kenapa akun di facebook, saya dinonatikan?
bagai mana cara meaktifkan?
terima kasih.

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sylvester stallone
, ID
Dec 28, 2010 12:31 pm EST

kenapa akun saya dinonatifkan...?
bagaiman cara meaktifkan kembali?
terima kasih

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Lady111
Albany, US
Dec 16, 2010 10:59 pm EST

Facebook is something else... I would like to know, why it was even started? Ha! Obviously to make lots of money. I personally think my space was much better. My space at least did not disable your account for no reason! FB disabled my account, told me to prove my identity with my Drivers license, which is actually not a requirement when you sign up. That is Bizarre, and they should be held accountable for asking people for their driver's licenses. Is that is their privacy rights? Does one need a drivers license to sign up on Facebook? Ha! They did not even warn me, and the thing about it, is I did nothing to get disabled. I have seen FB comments from users that should be disabled for the scary & nasty thing's they say, although those people are still on there! FB is just a way to start trouble, and gossip even when you are an adult, & graduated high school many years ago. People need to grow up on there, or THEY SHOULD BE DISABLED FOR SLANDER, AND LIBEL. Yes it is really funny to ruin a person's life. That's real mature. .. I am sure another "social networking" site will come out, but seriously who really cares "what time you went to the bathroom"? LOL... So as for FB, it was not an enjoyable experience, but I gave it a try. FB thinks they cannot get cannot be held accountable for anything... "Think again, FB"!

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CM1986
Winnipeg, CA
Oct 06, 2010 1:28 am EDT

Try abuse@Facebook.com or support@Facebook.com or disabled@facebook.com

Good luck in getting your account back :)