Fabric by Fabrem — Non-existant customer service
I placed an order for 8 yards of fabric on 11/18/08. As of today, 11/26/08, I have not received any acknowledgement of the order. The on-line account feature indicates that the order is STILL in the FIRST stage of 4:
1) The order has been sent to the store owner
2) An invoice for payment has been issued
3) Payment has been received
4) This order has been shipped
I have e-mailed them twice and called them twice to find out if they are going to fill the order, explaining that the fabric is for a time sensitive project and that I need to know so that I can order from someone else if they are going to be unable to fill it. NO RESPONSE AT ALL.
A search of the internet shows other complaints of the same nature.
I have sent an e-mail to cancel the order and NOT charge my account. I also indicated that I would be lodging complaints with various groups. We will see if that one gets ignored as well.