Menu
Fab.com Customer Service Phone, Email, Contacts

Fab.com
reviews & complaints

fab.com
fab.com

Learn how the rating is calculated

2.7 12 Reviews

Fab.com Complaints Summary

5 Resolved
7 Unresolved
Our verdict: Dealing with Fab.com, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Fab.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Fab.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fab.com reviews & complaints 12

Sort by:

Newest Fab.com reviews & complaints

ComplaintsBoard
V
5:54 am EST

Fab.com Wrong color

Ordered a bag from this website Fab. There were two colors available - navy and orange. It was a birthday present for my brother and since he likes dark colors I ordered the navy one. Unfortunately when my order arrived it was orange. I contacted their customer service and asked for a replacement but their said that navy bags were sold out so they sent me what they had in stock. They never bother to contact me and ask about the color! These people gave me nothing but headache and I will never buy from them again. I did not get a replacement or my money back.

Read full review of Fab.com
Hide full review
ComplaintsBoard
F
11:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fab.com Credit Card charges

FAB.COM has a defective credit card billing system.
My card was authorized an initial total charge off about $900 and subsequently FAB decided to keep charging me and placing authorizations on my card as they shipped the items, adding up on top of the initial authorization. This caused my credit card funds to be frozen and subsequently my credit card to be maxed out.
They email support is slow and completely unhelpful. Instead of contacting the client to figure out the problem they keep repeatedly trying to charge the card and there is no communication.
The worst online shopping experience that I have had. I do not recommend the use of this company to anyone.

Read full review of Fab.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Imitole
, US
Jun 19, 2012 5:56 am EDT

They take forever shipping your item.. not to mention customer service is HORRIBLE. Half the time, the girls that pick up the phone sound you woke them up from their naps. STAY AWAY!

ComplaintsBoard
P
12:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fab.com DECEPTIVE PRICING

I've been a seriously loyal and highly satisfied Fab.com customer since they opened up shop. Have ordered more than 100 items in all categories just in the past couple of years. When the rare issue arose, their "Crackerjack team" resolved it and, in some cases, even issued a small credit toward future purchase, which of course made me feel highly valued and kept me loyal. That's why my recent--and now my last--experience is so disappointing.

Received a sale email stating "100 designs. Up to 70% off. 7 days only" and, enticed as I often am because I love their merchandise, went to the site which said "we've picked our top 100 products. Get 20% off". Saw the quilt of my dreams, priced at $74.50 with NO size stipulation, and went to place my order only to discover that, despite nothing in their email or site headline stating select sizes, only one of the three sizes was on sale and eligible for the additional discount. The size I wanted was $169, NOT the $74.50 that was clearly stated with no qualifications on their sale page. Same ridiculous pricing structure for the two matching sham sizes. Sent them an email along with screen shots and got an explanation about the ridiculous pricing from a very nice rep. No offer to honor the pricing they very clearly promoted, not even a token credit. It took another email for rep to even acknowledge/agree that pricing/promotion were flawed. I ordered the size that was on sale and can use it for another purpose, but it's not the size I wanted and I'm very sad that it's my last order. I LOVE fab.com and now can never shop with them again because I no longer respect them. I gave the them chance to do the right thing; they opted not to do so. Their Crackerjack team failed miserably.

Read full review of Fab.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Fab.com legit?

Our verdict: Fab.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Fab.com's position as a benchmark of trust and quality within its industry. Users and clients of Fab.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Fab.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: Fab.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fab.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fab.com has claimed the domain name for fab.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fab.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fab.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fab.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Fab.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Fab.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Fab.com.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Fab.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fab.com Order Processing

Fab is a good idea done extremely poorly. Ridiculously bad customer service, terrible order handling, and just a messed up company. I've tried twice to buy something through them, and both times I received multiple odd charges on my charge card, and waited forever and a day to receive what I ordered. When I contacted Fab, I got the equivalent of a verbal shrug. I won't be doing business with them again.

Read full review of Fab.com
Hide full review
ComplaintsBoard
O
5:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fab.com Sorry, Fab, I wanted to be a fan.

Although I appreciate the speedy customer service response, I am very dissatisfied with the 29-day delivery time. I'm also dissatisfied with the quality of the product delivered. The poster was a low-resolution, blurry, photographic reproduction. For the price of the item, I expected at least a higher resolution digital reproduction. This experience has given me grave doubt about the quality and description of the items listed on Fab. That makes me sad as I love the Fab website and the intent behind the mission. With such a long delivery time and questionable quality, I doubt I'll be ordering from Fab again. Sorry it turned out this way, I really wanted to be a huge fan of Fab.

Read full review of Fab.com and 1 comment
Hide full review
1 comment
Add a comment
F
F
FabCrackerjacks
New York, US
Jan 28, 2013 5:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

We definitely want to turn this experience around for you. We go above and beyond to ensure that our members are completely satisfied with any items they receive from us if something doesn't happen to meet their expectations. We've also put a lot of work into speeding up our ship times. Many of our items now ship directly from our warehouse and get to members in 1-3 days.

Please feel free to reach out so we can take a closer look into your experience and turn this around for you. [protected] or support@fab.com.

Best,
Fab Crackerjacks

ComplaintsBoard
J
4:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fab.com double charged me!!

Fab did the same thing to me that every one else is complaining about! They charged me 56.95 when I bought 4 items. Then charged me two more times for the items when they shipped at two different times! I was certainly double charged ! Paypal shows that I was! This company is riduclous! I am so upset that they think they can just charge you twice for the cheap merchandise they sell and that NO ONE WOULD NOTICE! WRONG!

Do your self a favor and do not buy from this company! It will be one hell of a headache!

Read full review of Fab.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
FabCrackerjacks
New York, US
Jan 28, 2013 5:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

We do not charge you for an order until your items ship. When you place your order, we place an authorization on your card. An authorization only lasts for a certain period of time, and so it is sometimes voided and reauthorized. Depending on your bank, it may take a day or so for the original authorization to drop off, and so you may be seeing 2 charges for this reason.

Please reach out so that we can take a closer look into this for you: [protected] or support@fab.com.

Best,
Fab Crackerjacks

ComplaintsBoard
A
3:43 am EDT

Fab.com Stay away from this one

OK. First, fab.com makes you sign up just to see what they have for sale. Next, they are selling these DISGUSTING fish tank things by aquavista. 4" and put live thick "aquariums" you hang on your wall- and put live fish in! ANYONE that knows ANYTHING about fishkeeping knows this is beyond cruel- not to mention all you'll have hanging on your wall is dead fish. Fab.com refuses to reply to comments about this horrible item.

Read full review of Fab.com and 1 comment
Hide full review
1 comment
Add a comment
F
F
FabCrackerjacks
New York, US
Feb 04, 2013 4:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

Our site is now open for non members to browse, feel free to check it out here: http://fab.com.

Our pet team goes to great lengths to ensure that each and every product we offer will produce a happy and healthy environment, but we always want to hear feedback from our members if they have any potential concerns. I'm not sure where you were sending your feedback, but we'd be happy to talk about this more with you at [protected] or support@fab.com.

Best,
Fab Crackerjacks

ComplaintsBoard
A
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fab.com Billing Issues

My name is Amy and my bank account was compromised about 3 weeks after I placed an order with fab.com. After my account was compromised and I began to do some investigating I noticed that several others have experienced similar, if not the same issues as I experienced. I am looking into getting legal council to pursue and investigate fab.com. I am not asking for anyone to do anything other than share their story with me. If you have:
1. Placed an order from fab.com
2. There was a billing issue or their account was compromised following their order.
Please email me and share with me what your experience was. The email address I have set up for this matter is [protected]@yahoo.com.
I have spent the week trying to work it out with fab.com, and I’ve had enough. They are not responding to my concerns, rather they are being vague and shifting me from one person to the next. I’m confident my bank will refund me once the investigation is complete—but that isn’t really a solution, is it? If there is criminal or negligent activity going on, it needs to be stopped.
Anyone that does get into contact with me, your information will remain anonymous, unless you chose otherwise.
Thank you,
Amy

Read full review of Fab.com
Hide full review
ComplaintsBoard
A
12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fab.com Account Compromised

I placed an order on September 14, 2012 using a debit card. As of this date, I still have not received my order, but more importantly my card was compromised. I went to my bank and the only company that has access to this information is Fab.com, myself and my bank. After researching online, I see SEVERAL people complaining that after using fab.com their accounts have been compromised. I am hoping that by contacting you, The BBB, the police, the FBI and of course the Fraud Department of my bank is already involved we can stop people from being taken advantage of and stolen from. This company charged me for a shirt I have not received, then continued to steal several hundred dollars from my bank account, unless a whole bunch of people that ordered from this website "just happened" to get their accounts compromised with duplicate credit cards 3 weeks later. I suppose it could be a coincidence...Not!

Read full review of Fab.com
Hide full review
ComplaintsBoard
C
8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fab.com slow shipping, no follow up

It looks like my first order with fab.com was my last. I ordered a one-sie for a friend's new baby on August 15 for $12.50 and $4.95 to ship it! Today is September 4th and with no item delivered, I went to the site and attempted to find out why it has not yet arrived. Imagine how frustrating to find out that they claim it would take 17-26 days to ship. So I called the company and a very dim Customer Service rep informed me that there was a delay in getting the item. Great. So now, no item and no updates to explain why I'm still waiting 20 days later. I told him to cancel my order. Now, I have to wait for an e-mail to confirm the cancellation. I'm now seeing that many customers are being charged multiple times for things. I had better NOT be charged for ANYTHING.
Keep this up and you'll be out of business in no time. I found it elsewhere cheaper. Fab.com is a joke.

Read full review of Fab.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
F
F
FabCrackerjacks
New York, US
Sep 17, 2012 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Cindy,
We're looking into your order right now and will be in touch shortly over email. Please feel free to give us a call anytime at [protected] as well.

Best,
Fab Crackerjacks

ComplaintsBoard
S
5:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fab.com Charges twice

If you think about shopping at Fab.com, here is something you need to know! and trust me I won't shop on Fab.com again cuz there are just so many sites can do better. (It is not a super big deal, someone may just don't mind, but I don't like it. )

1. Slow shipping. If you have shopped on Beyond the rack, hautelook and so on the limited time discounted shopping sites, then you think you know what is slow shipping. Fab.com usually slower and sometimes much slower!
2. Returns. Most sites now offer free no hassle return, yes almost all the websites I ever shopped, but not Fab.com. Fab says it clear if item marked " This item is final sale and not eligible for return", then you cannot return no matter what.
3. Charges twice! (This is the one makes me really not want to shop on Fab anymore) Charges applies on the day items are shipped as most other sites. Two charges, one is the total order amount, the 2nd one is the total order amount subtract the amount of the shipped items! And in your bank account, both charges will show together, say they only shipped one $10 item, and your total order is $200, you will see the charges of $200+ $190 in your bank account. you may get the 190 back some time later... a day, a month, not depends on you.

If Fab.com varieties and good discount charms you, here are a few other sites that I shopped a lot and have had very good experience, I believe you will too! (Just google it if you will)

beyondtherack, hautelook, giltgroup, onekingslane and all those all sale sites... like 6pm, overstock, vitacost, HSN, even Macy's and JCpenny and so... on...
Have fun shopping online! Hope you will enjoy your shopping experience like I did most of the time other than Fab.

Read full review of Fab.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AmyR1234
Fair Oaks, US
Oct 10, 2012 12:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You are lucky you were only charged twice! They hacked my card and compromised my account, taking hundreds of dollars from me over a 2 day period. I checked reviews after it happened and found MANY people claiming that they were overcharged or their accounts were compromised. I called fab.com yesterday and a rep told me they use a THIRD party for their billing, and they are not up-front about this. This company has some bad business practices...

ComplaintsBoard
N
7:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fab.com Charged twice

If anyone is thinking of buying anything from FAB.com, don't. I ordered some cups from them, was pretty excited about the purchase. Got notification of one item of the 4 was shipped out to me. Looking at my credit account I see three transactions for Fab.com. One for the full amount, a second one for the amount less what was shipped, and the third was $0. Concerned about this double dipping I contacted customer service. Their response was that the first amount was to "authorize" the purchase first, then they charge me once the items are shipped.

This is frustrating because my credit account considers both transactions in my balance. And when telling them of my frustration and that I will not be using them again, their response was "Unfortunately, legally, we are unable to charge customers until their order has shipped and that's why we hold the authorization." Over the years that I have been purchasing things from online, from small mom and pop stores to big corporations, this is the first time this has ever happened to me. Why can't they charge only once and Fab.com can't?

Read full review of Fab.com and 18 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
A
A
AMXM
Chicago, US
Dec 04, 2013 1:39 pm EST

I had the same problem, got the same BS excuse about authorization. SOME OF US DON'T APPRECIATE YOU HOLDING OUR MONEY HOSTAGE-- even if it IS going to drop off, it still restricts my funds! I have NEVER had any other online company do this to me. This is a faulty and ### system. Fab, I suggest you fix it because you are going to lose A LOT of customers this way, myself included. Once my order is complete, I will not be ordering from Fab.com ever again, it is not worth to added stress and potential overdraft fees. Thanks but no thanks.

A
A
AmyR1234
Fair Oaks, US
Oct 10, 2012 4:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your maximum security does not seem to be working, have you noticed all of the complaints for billing errors? I HAVE contacted your customer service and was told that you use Braintree for running customers accounts. I did not log into Braintree as I would Paypal, I was logged into fab.com, and therefore assumed YOU would be the only one with my account information. Obviously, with all of the complaints about billing, ID Theft, overchanrging--something is going wrong. Oh, and could you please show me where in your Terms of Agreement it states our information will be given to a 3rd party for billing? Thank you!

F
F
FabCrackerjacks
New York, US
Oct 10, 2012 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We use encrypted servers for maximum security while handling any of your sensitive information. While it's unlikely this was caused by us, we want to help resolve this for you as soon as possible. Please contact us at [protected] or support@fab.com.

Fab Crackerjacks

A
A
AmyR1234
Fair Oaks, US
Oct 10, 2012 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I callled fab.com yesterday due to my account being compromised and a rep there told me that they use a third party for their billing. Our information goes through way too many hands, if you ask me--just look at how many problems everyone is having with their billing! And the same response from the Crackerjacks--"We would like to resolve this blah blah blah..." Resolve it by taking care of your customers and not ripping them and their bank accounts off--and if you want to use a third party--GET PAYPAL! How many complaints does it take?

F
F
FabCrackerjacks
New York, US
Aug 26, 2012 9:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi LaughinWillow,

We want you to know that our reauthorization process voids any previous charges when it reauthorizes. There should not be two of the same charges on your card from us at the same time. If you have any other questions for us, please feel free to reach out at [protected] or support@fab.com.

Thanks,

Fab Crackerjack Team

L
L
LaughinWillow
, US
Aug 26, 2012 8:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THANK YOU for posting about this - I was about to order several items, but can't have random charges popping up on my bank account or credit cards - I'm on a budget! Some of us can't just "reauthorize" an extra $200 for you, fab, sorry.

F
F
FabCrackerjacks
New York, US
Jun 20, 2012 6:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Shopping111,

If you have multiple items in an order, and one ships, you're charged for the item that shipped, and then reauthorized for the remaining amount on your order. It sounds like an earlier authorization for the total order amount did not drop off your statement right away, but we want to assure you that you were not charged more than once.

Please let us clear this up for you. Contact us at 877.463.4322 or email support@fab.com.

Best,

The Fab team

S
S
Shopping111
Houston, US
Jun 19, 2012 5:24 pm EDT

OMG! I wish I had seen this earlier! Man! This is so true! I ordered from Fab.com about 20 days ago, and they haven't charge me until today, and the same thing happened to me:
They only shipped one item,
Two charges, one is the total order amount, the 2nd one is the total order amount subtract the shipped item!
Which almost double amount of the order shows in my account!
I have been ordering online all the time! For years! And this is not acceptable! Think about it, our credit card information on Fab.com isn't feeling confidential at all!

I will NEVER purchase anything on Fab.com ever again! Even they corrected it, cuz I won't be able to find out... there are just so much sites can do better... Not to mention fab's super slow shipping...

Please do think again, you have beyondtherack, hautelook, giltgroup and all those all sale sites... like 6pm, overstock and so... on...
(All these sites I mentioned here, I shop all the time, and I think I have had very good shopping experience, and there are more...)

F
F
FabCrackerjacks
New York, US
Jun 13, 2012 7:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Zefir58,

We're sorry to hear you had this experience. We're going to work with you to make this right. Feel free to contact us at 877.463.4322 or support@fab.com.

The Fab Team

J
J
JH7
S. Attleboro, US
Jun 12, 2012 6:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered two t-shirts 3 weeks ago and they have yet to be shipped. Not to mention my credit card has 3 "Authorizations" from what i'm reading within the past two days. Why am i being charged "authorizations" when my item has yet to ship it negatively affects my available balance. This will be the last time i order anything off of this site all they do essentially is shop for you. Why are the items shipped from the supplier to the fab warehouse and then to the customer maybe the customers information should be provided directly to the supplier cutting out this horrendous wait time for an order.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fab.com customer service

Phone number

+1 (855) 767-7322

Website

fab.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fab.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fab.com Customer Service. Initial Fab.com complaints should be directed to their team directly. You can find contact details for Fab.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fab.com. Discuss the issues you have had with Fab.com and work with their customer service team to find a resolution.