I contacted Chris Purnell owner of EZ Furniture Assembly/NYC Handyman. I was looking to get an estimate for a kitchen makeover. His policy is to charge for estimates. I agreed to a $60 fee which would include the estimate, and a computer generated layout of my kitchen with design options etc.. He sent his project manager out, measurements were taken etc. I was to here back from Mr. Purnell within two business days with both the estimate and the layouts for my kitchen. The $60 was to go towards the job if given to Mr. Purnell. I never heard from this company or Mr. Purnell again. Numerous calls and emails went unreturned. When i sent out an email explaining that course of action i would pursue against him i magically received a phone call. He stated that he did not have me on file but that he would 'investigate' my claim and call me in a few days. I never heard back from him except for a email that threatened me with legal action for slander if i preceded with complaining to various agencies. I have a signed receipt from him for the $60. I have not received anything of service and was 'rippedoff' for $60.