Eyepothesis / Credit card charged for item that was never received
On 11/24, I saw an advertisement in a magazine for Eyepothesis, a product that is supposed to relieve dark circles, bags, etc. from underneath the eyes. The "Trial Size" was a cost of $2.87.
On 12/3, I had a charge on my credit card for $78.41 from eyepothesis! I never ordered anything else and never received anything.
On 12/12, I called the number that was on my credit statement for eyepothesis [protected]. When I called that number, I was told by Reggie (no last name) that I must call back in 1.5 hours to report the scam because they were in a different office and wouldn't be in until then. (I never used the word "scam" so I'm assuming he has received other calls on this.
I called back on 12/12, (over 1.5 hours later) the same number [protected] and was given another number to call, [protected]. I spoke to Devin who informed me that when you order the trial size of the product you are automatically enrolled in the automatic ordering, every month. This is outrageous because if there was a notice that by ordering the trial size you are automatically signed up then I did not see it! AND, I NEVER RECEIVED ANYTHING!
Now, about the $78.41 charge on my credit card, I never ordered this, I never received the product and I am appalled at the blatent/dishonest way they rip people off.
Devin explained to me that if I sent the product back that the $78.41 would be credited. She gave me the tracking number of my "trial" product and told me to track it down for a full refund OR she could credit my account for $45 within 24 hours. Because of my distrust now, I opted for the $45 credit within 24 hours because I did not believe I would ever see a full refund. If they do credit my account the $45, which I do not have high hopes for, I am still out $2.87 plus $33.41 (the remainder of the charge on my card after the $45 credit (providing it comes off) for a total of 36.28.
Please feel free to call me to discuss if you need to.
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