SUBMIT A COMPLAINT

[Resolved] Eyemart Express / lies about refund, manager was very rude to me

Eugene, OR, United States
Contact information:

I purchased eyeglasses and they were very uncomfortable after wearing them so I returned them for a refund. manager said I would received a refund within 10 business days. it has been over a month and still no refund. After checking with the corporate office the manager reported on file that she refunded me the cash, but really didn't. workers there were unfriendly, and not helpful, many other people has said that they would never go back there for the same reason.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • EyeMart Express Customer Care's Response, May 08, 2017

    Thank you for your feedback. We appreciate you letting us fix the issue and we apologize for the inconvenience. Please let our customer care team know if there is anything else we can assist you with.

    Mary- Customer Care Manager
    888-372-2763
    [protected]@eyemartexpress.com

Bo
May 7, 2017

Post your comment