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Eyeglass World / Lies, Lies, Lies

1 6029 N. DivisionSpokane, WA, United States Review updated:
Contact information:
Phone: 509-482-4900

Here is my letter sent to corporate and my cc is denying their charge:
This is a receipt for the mail you sent to
<customerservicevch@eyeglassworld.com> at 8/5/2008 10:03 AM

This receipt verifies that the message has been displayed on the recipient's computer at 8/5/2008 10:32 AM

On Friday, I phoned your Spokane store and explained that I needed glasses immediately since my pair had just been ran over. The consultant Jaime, said that they couldn't do it Friday since with the drive time (1hour 45 min) and combined with their lab tech leaving at 4:30 it wasn't possible; however, if I cam in Monday morning at 11, there would be plenty of time. I asked if I took the appointment at 11, would that give me time to be home by 5pm. SHe replied, "sure, no problem".

After the eye exam, I selected two pairs and brought a high end titatium frame Hugo Boss frame. One of the new pairs would be reading only and the remainder would be progressive lens. I asked if I should go have lunch and come back in an hour to pick up my glasses. She then said, "well I don't think will get them done today, but I'll check". This was a $698.45 purchased made on the promise that I would have my glasses made in time to get me home by 5pm.

If you have noticed, I have mentioned 5pm twice now since that is when I take scheduled medicine--five pills in total, to regulate severe arthritis pain and a pill that counteracts the hypertension caused by the arthritis medication. By 5pm, I am in severe pain through out my entire body and the inflamation in my joints makes it incredibly difficutl to do simple tasks.

I told Jaimee at this point that the only reason why I came to the store was the promise she had made on Friday to have me in and out there in time to get home by 5pm. She acknowledged the promise and then said that they could send the glasses to me by mail. Since when does a place send a patient glasses in the mail upon a new prescription and with a progrssive lens? I have never heard of such a practice! I then said to her that she had made a promise to me and that if she knew she couldn't keep that promise she should have told me when I arrived. (Oh, I should tell you that I am a private copy editor so reading is my business and why there is an urgency to have the glasses the same day, beside driving some 84 miles each way to Spokane.) She then went and got the lab manager who said she would try to have the glasses completed by 4pm.

When I returned at 4pm, I was told that they were working on them. I could hear the polisher in back and assumed that my glasses would be in their frame with in the half hour. I sat there for an hour an a half. Jaimee ignored me. Meanwhile, folks started arriving to pick up their glasses who had been there on previous days and had been told or given the same run-a-round that I was now getting. One lady from Kellog, Idaho, was given the same story on the phone that I was given and had waited the whole day until they finally said she would have to come back the following day. When she arrived the following day, she was told they had mailed her glasses. She drove the eighty miles home only to receive a phone call telling her that her glasses were finished and that she could come pick them up. So she drove the eighty miles again with her elderly mother whom she is the primary givetaker for only to be told that the glasses were not done at all!!! She too was one of Jaimee's customers and Jaimee now ignored her as well as I.

Another of Jaimee's customers arrived to pick up his two pairs of glasses which of course were not completed and he too had been given the same story as this lady from Kellog, only he was leaving for Europe. Jaimee finally dispensed his sunglasses but the other pair with clear lenses were not finished. It was obvious by this, that I would not receive my glasses as promised or even the revised promise of 4pm.

It was now 5:20pm and the lady from Kellog was still waiting and Jaimee wasstill ignoring us. When Jaimee walked past me, I told her I was leaving and that I would be calling my credit card company and cancelling the charge. She then tried to say that I should have somehow known that they could not produce the glasses(?) since they were having personel problems. Really?

I asked her to recollect the phone conversation and she agreed that yes she had said they would be able to make the glasses and get me home by 5pm. Then she said she didn't realize until that morning (Monday) that theu wouldn't be able to. At this point she had woven her lies into a non-logical knot. I asked why she had continued promising that my galsses would be completed today and that the last promise was "by 4pm" and that was told by her and the lab manager. Again she said well they could mail them to me(?). I asked her why she hadn't told me in the morning when I arrived that they couldn't complete the job since she claimed that she had this realization in the morning. That if she had told me, I could have gone elsewhere. She couldn't reply.

I left the store and drove over to Bank of America and spoke with the manager.

This is what needs to be done at this point:
I will allow a charge for the doctor's exam and prescription of $45.00 and nothing more.
Your store needs to send back my Hugo Boss frames undamaged or compensate me the $349 for the frames.
The remainder of the bill, $653.45 will be credited back to my account.

My bank will formalize this into effect no later than today.


Apparently, Jaimee was only interested in her commission and was willing to deceive me and others. Due to the poor management of the store, she has free rein to deceive folks. Had she been under my management, she would have been directed to state the actual wait time for glasses. Since she is kept in your employ, I will be reporting your store to the Attorney General's office for deceptive practices.

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Comments

  • Le
      23rd of Feb, 2009
    0 Votes

    My wife and I went in for glasses on the 15th. We were told that the glasses would have to be finished the next day because there were no lab techs in for the day. "That is fine, so can we have them shipped to us as soon as they are done?" "Absolutely!" they replied. The instruction to have them shipped to us was given NUMEROUS times throughout the process. Two days later, I called to see if they had been shipped yet. I was told that they were not ready yet, but would be (and shipped) that day. My wife called the following day, and was told that they were ready to be picked up! She explained the fact that we live 2 1/2 hours from Spokane, and they were given instructions to send them when they were finished. The receptionist argued that there were NO notes to that fact, and that she did not have the information needed to send them. It is now the 23rd! I just called them five minutes ago, and (after a 5 minute wait) was told that they were sent today! I guess we will find out soon enough!

  • Au
      2nd of Jun, 2009
    0 Votes

    There promised sucks at this store. I refused to even go there any more. They are all lies what they say. Oh a other places not to go is affordable optics, RUDE ### PEOPLE

  • We
      29th of Dec, 2009
    0 Votes

    i HAD THE SAME TYPE OF INCIDENT WITH THESE SAME PEOPLE..I WENT IN, ORDERED MY TWO PAIRS...ONLY TO BE THEN TOLD I COULD ONLY GET ONE PAIR DUE TO MY INSURANCE...TOLD I COULDNT GET THEM THE SAME DAY BECAUSE OF THE PRESCRIPTION WHICH IS FINE WAS TOLD SHOULD HAVE THEM WITHIN 7-10 DAYS. I WAS UPSET BUT OK. DAY 10 I CALL THEY ARENT DONE YET...DAY 13 I CALL STILL NOT DONE..I GET THIS STORY AND THAT STORY...MACHINES BREAKING AND
    WHAT NOT...IT TOOK ALMOST 3 WEEKS TILL I GOT MY GLASSES. I GOT THE NEW ANTICLARE LENS PROMISED THEY WOULD NOT SCRATCH OR SMUDGE LIKE MY OLD PAIR. WELL. WITHIN TWO MTHS THEY ARE SMUDGED AND SCRATCHED AND THE ONLY THING I USED WAS EYEGLASS CLEANER AND THE CLOTH. THEN LOW AND BEHOLD MY NOSE PIECES FALL OFF...I VERY UPSET CALL THE STORE TO SEE WHAT KIND OF QUARENTEE COMES WITH THEM. I MEAN WE ARE TALKING 500$ GLASSES HERE, ONLY TO BE INFORMED NO QUARENTEE UNLESS YOU TOOK THE INSURANCE OUT ON THE. WHICH BY THE WAY I WAS NOT OFFERED INSURANCE. I SAID SO BASICALLY YOU ARE TELLING ME I WAS JUST SCREWED OUT OF 400SOME DOLLARS ONLY TO BE TOLD ...WELL YEAH KINDA. i AM STILL VERY UPSET BECAUSE I CANNOT AFFORD ANOTHER 400$ ON ANOTHER PAIR OF GLASSES SO I AM DEALING WITH SCRATCHED SMUDEGED AND NO NOSE PIECES. I GUESS I TOO SHOULD TAKE THIS TO THE ATTORNEY GENERAL . THIS JUST IS NOT HOW A BUSINESS SHOULD BE RAN.
    WENDY.
    WENDERS39X@AOL.COM

  • Pm
      15th of Apr, 2011
    0 Votes

    After my experience @ Eyeglass World I guarantee you I will never give them a dime of my business! After my eye exam upon ordering my glasses, they had told me they would be in in two days or latest four days. Here I come to find out after checking on them twice now, they had just placed the order six days later and I would have to wait seven - ten days more for them to come in. The clerk who waited on me did not know how to process the paper work to completion and pushed it aside to finish when a superior arrived. it has been a total of nine days now with another wait involved due to insufficient training and misleading customers with their lies regarding their service .

  • Tr
      5th of Apr, 2013
    0 Votes

    Well I just called for my prescription and they said your prescription went with the old doctor. They have a new doctor now. So the lady on the phone said they will have to email the old doctor who practiced there to get my prescription and said could take a couple weeks. Well Im thinking they should still have records in computer and I should be able to get a copy of it when I need too. Im very leary about this place.

  • Ja
      2nd of Jul, 2013
    0 Votes

    the above mentioned Jamie is now at the valley JCPenneys. enjoy the run around there now

  • El
      7th of Dec, 2015
    0 Votes

    Response to Lies, Lies, Lies:

    What I have found is that nobody really wants to sell you the lenses without the frames. Perhaps they didn't have a lens that would fit your frame and had to order them. Did you inform them up front that you were planning to bring in your own frames? This is simply not how it works in the eyeglass business. You have to buy their frames. Their service is based on the fact that you buy both frames and lenses from them. That is how it works. Your complaint isn't clear, because you state that you selected two frames and brought in a "high end" frame. You wanted three pairs of glasses? I'm looking at using this company, because I want same day service, but I'm thoroughly confused by your complaint.

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