Exxon reviews and complaints 1
View all 372 complaintsExxon - overcharge
On 8/19/09 I stopped at this station to fill my tank (35 gallons). I was at Pump # 1 which would not clear so that I could use my debit card. I went inside to get the clerk to clear the pump so that I could use it. The pump still would not clear and I returned inside to get the problem fixed. I was towing a trailer and the other pumps were full so I could not move to another pump.. The clerk took my debit card and asked me how much fuel I would be pumping. I replied that it normally takes about $75 to fill my tank at todays prices. He debited my card for $75. I pumped $64 worth of gas and went inside to get change and a receipt. He cancels the $75 charge on my debit card and then charges me $64 on the same card, hands me both the cancellation receipt and the proper charge receipt and I head back home to Ft. Myers. Looking at my bank statement today, I see that I have been charged for both the receipts. Please take the $75 charge off of my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I filled up at the station and charged it to my debit card. I filled up $72 worth of gasoline. I came home and checked my balance online and found I was charged $126! I never shop at Mobil and now I don't think I wil again. I need to be reimbursed immediately!
Anne Renck
There is no blame for you to take. They just need to credit your card.
And you said 75 and only pumped 64 so take a little of the blame here.
When the 75 was credited, you will not see the credit immediatly. This can take up to 10 business days with a debit card. Do not use a debit card if you do not want your funds tied up.