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United Electronics Complaints Summary

0 Resolved
49 Unresolved
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United Electronics reviews & complaints 49

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Newest United Electronics reviews & complaints

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6:12 am EST
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United Electronics delivery issues

Order no: WEB01535535
0rder date: 08/11/17
First complained on 22/11/17

My order was placed on the 8 November 2017 and until today, I've yet to received my products until today. I've just got off the phone from their delivery company UPS and was informed my delivery was cancelled by Extra on the 27th and the order was sent back to Dammam. I don't know for some reason Extra doesn't seem to care about customer and would lie happily. I've made numerous complaints and the latest one on the 29/11/17, they told me a manager would call me back within 24 to 47 hours no call or email.

I want my tv, xbox and tv bracket.

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Faheem Fida
, US
Jan 18, 2018 9:55 am EST
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Did You Recieive anything from Extra?

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12:14 pm EST
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United Electronics Mobile phones

I want to follow up my Order #WEB01493042, I purchased last Nov 3 until now not delivered. Everyday I am contacting your hotline, I even went to one of your store nearby our house but only inshaaaaala I heard, the last person I spoke, he will escalate the issue but until now pending, and today even the hotline is out of coverage area. If you cannot deliver the item I will cancel my order, just return my money. I wil go vacation this nov, so pls do your part.

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6:57 am EST
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United Electronics iphone x delivery

I have purchased 2 Iphone X from the website. Only one was delivered while the second one was not. The invoice number is Web01442872.
I have used the call centre to complain however the complaint was closed without resolving anything. The complaint number is [protected]. Nobody would give me a straight answer of what happened and the customer care are only trying to do nothing about it

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6:32 am EST
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United Electronics lg g4 motherboard changedv3 times still problematic

Since Ibought my lg g4 iam suffering
stop working and going to agency and they replace the mother board 3times without any benifit
I lost all my data several times
5 times enter this mobile to the agency for problems
3 times replaced the motherboared last of them 3weeks back
Now still the same problems overheating..stopped working while using
Now iam looking forward for final solution from you

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8:53 am EST

United Electronics online purchase

Order number web [protected] was made on [protected] till now no feed back about it. I called the call center 2 days ago and said we will send notification by mail and nothing happened. I complained to customercare email twice (in arabic and english) and no response. I am very diaappointed about the aftersale communication with the customer. I want to know what happened to my order and no one is responding.

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Faheem Fida
, US
Jan 18, 2018 9:53 am EST
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Inform Police for Better help

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redind
, SA
Nov 14, 2017 4:43 am EST

Yes I agree I also facing the same issue

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10:29 am EDT
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United Electronics laptop

Dear team
I placed the order of hp laptop online specification 15.6" when i received 17.3"
I called the customer care for canceled the order he told me go near by extra store and return back
When i went to extra store they denied to return back it's due to only seal open.

Now my question is that without see how i know about screen
Also in term & condition you mention if customer is not satisfied return back within 14 days..
Pls do the needful

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United Electronics Cancellation and refund

All

I ordered Airpods from Extra on January 10 ; 2017 (order number 941295). For two months, extra didnt deliver it. So finally i cancelled it in March. And from that day i have been calling extra every other day and contacted their FB customer care. Each time when i call they say

- sir, your case has been forwarded to ecommerce team. They will contact u

Or

- sir, you can collect your refund from suwaidi extra after you receive a call from manager within 24 hours

Or

- we will register a complaint for you.

Unfortunately, no manager or no team contacted me. They registered atleast 3 complaints (complaint numbers -1-[protected] ; 1-[protected]; 1-[protected]) all of them were unanswered and no one from extra followed up with me.

This has been the worst experience i ever had and extra is committing fraud with my money. They seem to have no intention to give my money back.

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rameshnkannan
, US
Jan 05, 2020 9:02 am EST

Didi you receive the money back ?

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7:39 am EST
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United Electronics Samsung 40" smart tv

My mobile number is [protected] it's a Samsung led smart 40"tv I bought it online on 8th of November and I received it on 15th of November then I saw it was a damaged item and I called extra customer service they said to replace it to nearest branch on the same day I went to the yanbu branch I returned my tv they said stock is not there and took my tv and said I will get a call from ecommrce department I am waiting till today 6th dec, till now there is not even a missed call from the store. Please be noted that my order is just 1000 riyals but I spended on calling and visiting nearest branch for more than 250 riyals don't know who is going to pay.
Here please take immediate action insha allah

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5:15 am EDT

United Electronics Refund of money

I had bought a electric stove which i later returned as it was in discount in other mall. when i returned it was said the money will be reversed to my account as it was a card transaction but it did happen so far.
As i approached the outlet they didnt return my money rather were rude in their behaviour.
When i asked their no to follow up for reciept they earlier rejected my claim and later gave a no which they never respond and it is +973 [protected]

Read full review of United Electronics and 13 comments
Update by Cliston Vijeth
Sep 04, 2016 5:17 am EDT

[protected] is the right no

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Faiza Tandih
, US
Dec 03, 2019 7:41 pm EST

hi sir i have complaint.i have ordered two items but only 1 item came, and yet the total amount charged in my credt card is for two Your shipment for Order WEB901359593 will be sent with Smsa. Shipment No. [protected].

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Ali Raza Muhammad
, US
Nov 25, 2019 3:48 am EST

I had ordered cell phone "Samsung A70" price " 1149" Saudi Riyals but unfortunately I mentioned wrong address so I called to help line & cancel the order they said within 14 days you will get 1149 Saudi Riyals in your account but I didn't not get yet even completed 16 days.
It's my request please do the needful.
Thanking you...

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Ali 12
, US
Aug 27, 2019 4:22 pm EDT

I have made get it in two hours order and it become get it in two days how is that accepted when i made the order and pay the money and after two days the oreder still not confirm yet

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Siddiquiaq
, US
Aug 24, 2019 7:57 pm EDT
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I am very disappointed with your service. I placed my order on 09th and delivery date given me 17th of August. The full day I was waiting for my shipment, but nothing I received. Same this happened today on 18th August.
This is how you people treat your Loyal Customers. This how you are fulfilling your promises with customers.

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Inspection Cont
, US
Jul 24, 2019 11:30 pm EDT

I was purchased (Aug 08 2018) HTC U Play cell phone from Extra stores, Dammma Faseliah Branch but i loosed my invoice when change my accommodation. this purchase i made through my SABB Debit card (SABB STATEMENT COPY ATTACHED). So i kindly request for warrenty period service to my phone. 3times visited but not get good reply
Mayin [protected]

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Quaseem
, SA
Jul 14, 2019 11:51 am EDT
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I bought Huawei nova 4 from your store, unfortunately, the 4g signal not receiving rest of the mobile users at that area getting a 4g signal.

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tina tonk
, US
Feb 13, 2019 3:10 am EST

I haven't received one more item that I ordered and paid already thru credit card. The remaining item is attached. Here is order# WEB42079896

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Salmaan Nazeer Khan
, US
Nov 19, 2018 6:40 am EST

Dear Team,

I have placed an order via debit card for SR 599 and canceled the order but still I have not received refund.

Order No-WEB41897936
Mobile Lenovo K8 note

Please check and update me.Looking for your quick response.

Thanks,
Salmaan.
[protected]

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Abdalla Elfouly
, US
Sep 19, 2018 7:18 am EDT

I just open the box to see the product and tried to return but they refused The item is 49 SR in the store and 10SR outside

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Mohd Niyas
, US
Sep 03, 2018 7:05 pm EDT

Dear,

I purchased HP-i3 Laptop through online, even the first time i have been facing the problem that the Laptop taking so long to open it (around 15 - 30 minute).

So l hereby request you to replace my Laptop with a new one. Please let me know where to replace/repair it...

Yours faithfully,
Mohammad Niyas manatt

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