United Electronics
reviews and complaints

Order no: WEB01535535
0rder date: 08/11/17
First complained on 22/11/17

My order was placed on the 8 November 2017 and until today, I've yet to received my products until today. I've just got off the phone from their delivery company UPS and was informed my delivery was cancelled by Extra on the 27th and the order was sent back to Dammam. I don't know for some reason Extra doesn't seem to care about customer and would lie happily. I've made numerous complaints and the latest one on the 29/11/17, they told me a manager would call me back within 24 to 47 hours no call or email.

I want my tv, xbox and tv bracket.

I want to follow up my Order #WEB01493042, I purchased last Nov 3 until now not delivered. Everyday I am contacting your hotline, I even went to one of your store nearby our house but only inshaaaaala I heard, the last person I spoke, he will escalate the issue but until now pending, and today even the hotline is out of coverage area. If you cannot deliver the item I will cancel my order, just return my money. I wil go vacation this nov, so pls do your part.

I have purchased 2 Iphone X from the website. Only one was delivered while the second one was not. The invoice number is Web01442872.
I have used the call centre to complain however the complaint was closed without resolving anything. The complaint number is [protected]. Nobody would give me a straight answer of what happened and the customer care are only trying to do nothing about it

Since Ibought my lg g4 iam suffering
stop working and going to agency and they replace the mother board 3times without any benifit
I lost all my data several times
5 times enter this mobile to the agency for problems
3 times replaced the motherboared last of them 3weeks back
Now still the same problems overheating..stopped working while using
Now iam looking forward for final solution from you

Order number web [protected] was made on [protected] till now no feed back about it. I called the call center 2 days ago and said we will send notification by mail and nothing happened. I complained to customercare email twice (in arabic and english) and no response. I am very diaappointed about the aftersale communication with the customer. I want to know what happened to my order and no one is responding.

Dear team
I placed the order of hp laptop online specification 15.6" when i received 17.3"
I called the customer care for canceled the order he told me go near by extra store and return back
When i went to extra store they denied to return back it's due to only seal open.

Now my question is that without see how i know about screen
Also in term & condition you mention if customer is not satisfied return back within 14 days..
Pls do the needful

All

I ordered Airpods from Extra on January 10 ; 2017 (order number 941295). For two months, extra didnt deliver it. So finally i cancelled it in March. And from that day i have been calling extra every other day and contacted their FB customer care. Each time when i call they say

- sir, your case has been forwarded to ecommerce team. They will contact u

Or

- sir, you can collect your refund from suwaidi extra after you receive a call from manager within 24 hours

Or

- we will register a complaint for you.

Unfortunately, no manager or no team contacted me. They registered atleast 3 complaints (complaint numbers -1-[protected] ; 1-[protected]; 1-[protected]) all of them were unanswered and no one from extra followed up with me.

This has been the worst experience i ever had and extra is committing fraud with my money. They seem to have no intention to give my money back.

My mobile number is [protected] it's a Samsung led smart 40"tv I bought it online on 8th of November and I received it on 15th of November then I saw it was a damaged item and I called extra customer service they said to replace it to nearest branch on the same day I went to the yanbu branch I returned my tv they said stock is not there and took my tv and said I will get a call from ecommrce department I am waiting till today 6th dec, till now there is not even a missed call from the store. Please be noted that my order is just 1000 riyals but I spended on calling and visiting nearest branch for more than 250 riyals don't know who is going to pay.
Here please take immediate action insha allah

I had bought a electric stove which i later returned as it was in discount in other mall. when i returned it was said the money will be reversed to my account as it was a card transaction but it did happen so far.
As i approached the outlet they didnt return my money rather were rude in their behaviour.
When i asked their no to follow up for reciept they earlier rejected my claim and later gave a no which they never respond and it is +973 [protected]