Choice Hotels
reviews and complaints

On May 31, 2017, at 8:10 p.m. at night we checked into the hotel . ( by Rochel ) After putting our belongings into the room we noticed that everything looked neat and cleaned . Except for the toilet had a strong smell of urine . I sprayed the toilet down with bleach spray just before leaving back out the door . My husband and I was gone for about an hour at dinner . Got back ready for bed and realized that the smell was still there . We figured one night would not hurt ! Oh was I so wrong ! Around 5:00 a.m., I was awakened with my thigh very irritated on the front and back of it . The two bites bothered my leg so badly that I would continue to sleep in the bed . Before I left their my thigh was swollen in the front a back . I complained about my leg and not being able to sleep in . The desk clerk told me that I could call to speak to the manager around 9:00a.m. After speaking to the manager named Harry . he said that he was going to call in an exterminator . Also that he would call me back to let me know the results . I called Harry on Thursday no info, so I waited until Tuesday with no response . I called back Harry says there was no sign of bugs . All the while I have to bothersome bug bites . In the day light we could see how filthy the room was ! Harry said if the room was so bad we should have not stayed the whole night . We paid our money in good faith for a clean room that was clear of bed bugs, but not so . ($52.91 ) NEVER again will we be staying at ECONO LODGE !

My name is gwendolin velasco. I applied for a housekeeper position in noverber of 2016 at the comfort inn in casa grande, az had an interview well he said he would call and do a second interview. Well he never called. So in march I saw an ad in the newspaper that they were hiring again for housekeeper so I put in another application and got called for an interview. So I go fo my interview we sit down and he say tell me a little bit about yourself so I go on to tell him how I had applied in november and he looks at me and says oh I remember and he gets up and says ima have to pass on you. I said wait what can you tell me why n he says oh cuz I have a feeling. I dont think thats a good enough reason ive never felt so discriminated in my life so I told him thanks for wasting my time now I dont know about you but obviously something mustve caught his eye on my application maybe I didnt meet up to his standards or look the way he thought I would look but to not even give me a chance based on a feeling he had is a bunch bull [censor] n I need a reason as to why I wasnt given a chance cuz a feeling is not a good enough answer

I stayed at a Quality Inn and Suites in SC on my way down to Florida. The "Pet Room" air conditioner did not work, it was hot all night. I complained to the manager 3 times and she told me that is as cold as their rooms get, which was a lie, my mom stayed in the next room that wasn't a "pet room" and her room was ice cold. I feel like i was given a substandard room because i had two small dogs.
Secondly, i was charged an additional pet fee for my bird, that is contained in a cage and there is no mess other than having to vacuum, which they should be doing anyhow.
I will NEVER stay at a Quality Inn and Suites, and at any Choice Hotels for that matter, as i have read other complaints about pet fees from other customers.
I would really like a portion of my stay refunded and the bird pet fee of $10.
Kim Quadrozzi
[protected]

Today (6/2/17) I tried to book the Comfort Inn 75 Hart Dr, Barrie, Ontario for the night of July 28, 2017 on points. I can see the rooms are available however I can't book it. I have 16, 000 points and the room only calls for 12, 000. Upon calling customer service I am informed that I can book it but not until 30 days prior to arrival because I am not a Diamond member or WHATEVER. There are already hotels sold out for that night in the area so there will not be availability if I wait. I can NOT believe you treat members this way and you can't use your points when you want. I don't have this issue with Hilton Honors! I WILL NOT be staying a Choice Hotel EVER again and I WILL BE spreading the word to friends, family, Yelp, Facebook and whatever other social media I can find. Ridiculous.

"IF" you want to contact me my name is Donna Mitchell and I can be reached at [protected].

We'll I was workin at the motel encounlougde 3 mnts miSs Ronack told me I was off for 2 weeks and that I have to tlk to her husband to come back to work I don't understand what's goin on no 1 never talked to me ronCk have a nasty attitude the job is not fit for her attitude mister Jimmy did not say nun but no 1 told me I was fired they never called me back I want to know how do I go abt get money from UN excuss working do I need a lawer are sue them are wat I need to do I need answers.. And they have bed bugs bad and we tell thm and they do nun abt it the motel just unprofessional they attitudes nasty and it's hard finding a job and the house keeper manger MOOCHIE HAVE A NASTY NASTY ATTITUDE SHE DNT KNO NUN ABT MANGER SHE TALK TO U NASTY... THEY HAVE. NO REASON Y NOT TELL ME NUN MOOCJIQE WALK AND TLK ON HER PHONE ALDAY I NEED TO SUE THM.
U CAN CONTACT ME... [protected] CRYSTAL BURTON

On January 18, 2017; we arrived to go to our rooms at Comfort Suites Pheonix North, and front desk person would not listen to my prepaid cries; and gave us a lesser rate and charged us for our 2 rooms; the next morning on our way to the airport early, the young girl at the desk said it was a prepaid, and the other girl just messed up. I left my cell phone number and e-mail; and asked if the manager could not give us a credit, to let me know. anyway, I never received info, but was charged for my prepaid with southwest reservations since early December 2016 (214.34 2 rooms); and then with comfort suites one room charged to my card and the other room charged to my brother-in-law. So, I turn in a complaint with my credit card; and they ended up charging me back my 214.34, May 2017. I am sure I lost my points with southwest, and did not get choice points. Need trained people to handle the front desk, and not leave someone not capable of handling problems like this by themselves. Not a happy camper.

I stayed at Clarion Suites in Greenville Sc On Saturday May 20, 2017 I had made my reservation thru booking.com upon arrival I had been told my reservation had been canceled for me not updating my card I gave another card for the record and did not have any other issues the reservation was reinstated. on May 21, 2017The next day I had not finished taking care of the business I had come to take care of and decided it would be best if I stay again. I made another reservation thru booking.com again received my confirmation number and pin. I immediately went to the front desk to take care of this as it was getting close to check out. I proceeded to the front desk to speak with the clerk and make payment. I gave him my name he stated he did not see my name in the computer and for me to call booking.com I asked would my confirmation number help he told me no it would not very rude and stated to call booking.com and let me take care of these other people. I went off to the side to all while he handled other customers one paying by cash for another night another customer paying by card for another night without any type of reservation simply stating they would like to stay over. I reached booking, com customer service and spoke with them about the reservation they informed me there were no issues with my reservation and wasn't clear why he did not see it listed. They put me on hold to call the front desk to what I thought was to clear things up he was very rude to the booking agent that was helping me as well and said what did she want him to do at that moment she switched back on my line and said that she would find me another hotel close by because he was refusing my reservation. I was really baffled as to why so I asked could I just pay right now without a reservation as the other patrons did. He told me that he didn't know how much the rooms were so I asked "You don't know how much the rooms where you work?" He said no very rudely and rolled his eyes. I asked why was he refusing my reservation he just ignored me and as other customers were walking in gave them a look jokingly like I was bothering him I was completely embarrassed as they all started laughing. I asked him was I being treated like that because I was black he didn't answer and him and the other people who were also white and laughing hysterically at me for no reason got quiet. So as I sat there on the couch trying to figure out what was going on I asked him what were we going to do with my stay over he sternly said I am helping others and you just go outside shooing me away like I was some kind of animal. I then stated I was not a dog or animal and I was calmly sitting there and was not going to go stand out in the rain because it was storming outside. He threatened t call the police I told him that he could because I wasn't doing anything wrong. I sat a little while longer thinking maybe he was having a bad day so finally I asked what were we going to do as the time was getting closer for check out he ignored me until I asked maybe about 6 more times. I informed me that I wasn't going to stay there as he was not going to take my payment for another night I asked him way he never gave me an answer. I said well I have to still get my stuff he said I suggest that you do that. I went to retrieve my stuff quickly and went back to the office to turn the key in I decided to record this encounter as the way things went before and because I didn't want him to say I didn't check out or turn the key in because I had no idea what to make of him at this point he threatened to call the police again called me a few names and I stated I was recording him and left. This was the worst experience ever! I have never went thru anything like this in my life and have never felt so embarrassed or confused.

On 5/23/2017, we called the Bedford Indiana Quality Inn to make a reservation for 5/25/2017. The lady told us that they had all new beds and had remodeled the building. We were going for two funerals and needed a place to stay, so we asked if they had a bereavement rate. She said they did and it would be $61.00 plus tax. So, when we arrived in Bedford Indiana and went to check in at 3 pm, I said, so you have all new beds and have remodeled? The lady said, no. We are in the process of remodeling, but won't have new beds until our beds are 10 years old. From there we went into checking in and the lady said it will be $71.00 plus tax. I stated -that wasn't what I was quoted when I made my reservations. She said let me check with my supervisor and see what they say about this. She did and they told her $61.00 was ok. We went to our room and the sheets were dirty. She got us a different room. We went and showered to get ready for the funeral and found something on the floor that looked like dog food. I took it and showed it to her and she said oh, that looks like sausage or hamburger. Never the less...the room was dirty and we were stuck! We felt like we were betrayed, we've stayed at many Choice Properties over the years and have never experienced anything like this. This place was NASTY!

On May 20, 2017, I had a confirmed reservation with late arrival at the Quality Inn Windsor Locks, CT. 06096, as I was flying in from Washington State, landing at 11:10PM. My reservation was thru Booking .Com, booking number 1820.578.311. pin code 7482. Upon arriving at the motel at 11:40PM, I was told that my reservation had been canceled because my credit card had been declined, which was not true. Then, I was told Booking .Com had canceled it.
There were no rooms available at the Inn and they could not find a room at another motel . Therefore, I had to go back to the Airport and spend the night in a chair. I would like to know what happened. I have asked Booking .Com their version of what happened. Please provide a explanation. Henry J Bishop, [protected]@earthlink.net, [protected]

Name: Elvena Louieius
Confirmation Number: [protected]
I had a reservation for May 8. may 7 I tried calling the hotel no one would answer. and when they did a men put me on hold for a long time and never came back to the line. I called choice costumer number she tried to call and never got anyone . she told me she email the manager and I wont be charge for the room. she gave me a ref. number 8775160. I was charge and I have calling ever seen and get my money back. a friend told me about choice hotel, but after this I will not be using this hotel again.

This past weekend my motger, daughter, and I traveled from kir home in WV to attend my oldest daughters graduation in Fort Wayne, Indiana. Do to many graduations in the area, we were unable to obtain a room at any of the hotels we have previously stayed in, whithin the Fort Wayne, area. Based on Choice Hotels reputation, along with photos and the description of the Surburban extended Stay Hotel, I choose to book a room there. Upon checking in, we had about 20 minutes to change and get back to the facility holding my daughters graduation. With this said, we took a quick glance around, noticing how large the room was, we changed and left. Upon our return that evening, around 10:30 pm, we noticed, that the halls smelled horrible. Like musty, stale smoke. Our room was completely disgusting. Dirty toilets, floors, cabinets, microwave, morrors, pictures, windows, stained furniture, dry rotted couch, dust on alarm clock, dirty forniture, broken ac units. I quickly took pictures of everything, and went straight to the front desk. They pit us in a different room, which was a little better, but not by much. While I was looking around the room, my mother looked up and saw an older gentleman at our door, making his way into the room. She quickly jumped and slammed and lovked the door. At that point I told her and my (13 year old daughter) let's go. This place is not safe and filthy. At that point we went to the front desk, and I informed them that this would not do. I told my mother and my daughter to go to the car while I checked out. My mother refused to do so, because she immediately recognized the 2nd man behind the counter as being the one who tried to come into the room. Our $80 was refunded. However, as a well know corporation, with a reputable reputation such as choice hotels, I felt that you needed to be made well aware of this particular establishment, and the
negative impact they will have on the choice hotel reputation.

Sincerely,
Teresa Graley

If you would like to e-mail me, I can be reached at [protected]@yahoo.com

After a hard days work and an early morning ahead, we were sound asleep when a persistent knock at 2 am woke us. When my boyfriend went to the door, he was rudely asked, " are you smoking in here?!" he responded that we were sleeping. Our room was dark and quiet as we were asleep, doubtful much smoking could be going on. When we asked about it in the morning we were told someone smelled smoke in the hall and guessed it was our room. Now, how anyone could pin point a room from a smell, i don't know and the fact that our room was at the end of the hall right before the smoking area door and there was a party going on a few doors down may have been more likely rooms to check. This was very disruptive to us and left a bad impression of econolodge

I've tried to get help since April. I stayed march 17 -19. Everything was fine I thought. Then at The end of the month I get my bank account​ over drafted because quality inn took out charge for the room a.mount like stayed again. This caused my car payment not to go through.so now im on verge of losing my car. I've called n emailed everywhere they get so snobby with me

I SUBMIT this letter as a formal complaint against management of Quality Inn Airport, St. Louis Missouri (MO046)and Choice Hotels.

Date of arrival: April 22, 2017
Date of departure: April 23, 2017

We also stayed at the same hotel April 27th and 28th, 2017. We experienced several problems during this stay, for which I have not submitted reviews for our stay.

Problem:
Room was fully paid in advance.
United Airlines failed to make our connection in Newark, NJ to St. Louis, so we were forced to pay for another hotel ($200.00) at a hotel at the Newark Airport.
While stuck in Newark, I tried to call the Quality Inn Airport (MO046) three times to advise them of our travel problems. All three times I was placed on hold for such a long time that I hung up, and tried to phone again. I did all of this with a Canadian cell phone, calling an American phone number, which meant that I was incurring considerable fees for trying to call the hotel in St. Louis;
When I tried to have problem resolved after I arrived home from my trip, on the evening of May 3rd, a customer service person Fernando experienced the same problem as I did when he tried to reach the hotel by telephone… being placed on hold for unacceptable periods of time.

Issue:
Room was fully paid for, in advance, but given that MO046 entered me as a “no show” I am being denied my Choice privileges points.
There is no logic in this, given that the room was fully paid. Why would I be denied my points, when the room was fully paid for?
I am not asking for a refund. I understand that pre-paying means that the room is non-refundable. I just want my due points.

Solution:
a). provide the points to which I should be entitled, or
b). my husband and I cancel our Choice Privileges Reward Cards and we begin using another hotel rewards system. I will use my already generated points before cancelling the card.

BTW, as I wrote this note, I was on the phone on hold for approximately 15 while one of your Customer Relations staff had me on hold, when after 15 minutes the Customer Service Rep disconnected my call..

Stayed Fri Feb 10, 2017 at Sleep Inn in Austinburg Ohio, In middle of night at 2:00 wake to sound of scratching chewing between bed and nightstand. Every time I moved or looked the sound would stop. Eventually was able to turn light on quickly to discover a mouse that had pulled a candy bar wrapper off the nightstand. In the process I banged my forehead on corner of nightstand. I immediately went to the front desk informing the clerk what had happened and was offered no help. Finally I demanded another room and asked that the manager contact me first thing in the morning.. He agreed to the room and handed me an incident report that he wanted me to fill out. At this point I touched my forehead and discovered that I was bleeding from a 3 inch cut. The whole time he did not mention this nor did he offer first aid, a kleenex or ask if I was okay. My wife and daughter went to the new room to try to get some sleep while I stayed in the room with our belongings, computers, phones, etc. I set a trap using the garbage pail, the wrapper and a pillow and caught the rodent in hopes that it was the only one but soon discovered that there were more mice in the room Because of this I was forced to unpack all of our suitcases and bags and repack to ensure that we did not bring the rodents into or vehicle and home.

The manager did not contact me at 9:00 in the morning upon her arrival like I was told so at 10:00 I spoke to another front desk employee, Bonnie, who in turn spoke to the manager, Pamela Jenkins, by phone and informed me that the manager would be in soon and would call me. At 11:00 still no call so Bonnie contacted manager again and advised that if I signed up for the rewards card that she would authorize 10, 000 points to make up for my troubles and that the room charges would be returned. I did sign up. At 12:30 the manager was still a no show so I gave Bonnie my cell phone number and told her I still wanted to speak to the manager while still in town and would come back if necessary. I was told the manager would call so I gave her the mouse in the pail to be disposed of and checked out.

Ms Jenkins never did call on Sat while I was still in town nor did she call on Sun or Mon so I contacted Customer Service and filed a formal complaint (8704124) and was told that the issue would have to be dealt with by hotel manager and that she would call me within 72 hours. Still no call after 3 days passed so called back to complaints office only to find out that Ms Jenkins got complaint and instead of calling as requested or emailing she sent a letter by mail to Canada. I told the supervisor in complaints that this was unacceptable and I wanted a phone call and gave her the number that I could be reached at. I was told that Mr Jenkins would contact me within 72 hours. Still no call after 3 days so I started calling the hotel and leaving messages, and still no call back. Eventually did speak to her and was given a number of excuses as to why she did not call and was told that she sent me a letter in the mail to but she could not remember the contents of the letter as to what resolution has been offered and claimed that the room was checked and there was no sign on mice and questioned the validity of my complaint . I informed her that had taken pictures of mouse droppings and video of the mouse I caught in the room. She wanted me to send her the pictures and video. I advised her that based on her dismissive attitude I would wait for the letter to view the contents before doing anything further.

It has now been almost a month and I have yet to receive anything nor have the points offered been added to the Choice Privileges account. .

Since a supervisor at Choice Hotels customer service complaints informed me that they are unable to help since the hotels are privately owned I would like a name and email contact of someone at JSM Group LLC in Edison NJ who I can speak to.

Thanks

Todd Balkwill

;

Todd Balkwill
Mar 9

to grdesk
Hello Stephanie

After our conversation yesterday I assume you contacted Ms Jenkins at the Sleep Inn to get info on the contents letter that she said she sent.

She called me today to advise me that she was cancelling a reservation she thought we had for tomorrow, March 10 and to inform me that we are no longer welcome at the Sleep Inn. She apparently mixed up our stay on Feb 10. She gave no explanation as to why but I can only assume that it is due to my complaint. Had we in fact had reservations and planned on staying there it seems quite rude that she would cancel our room with less than 24 hours notice to book somewhere else and to further ban my daughter Kelsey, since the original reservation was in her name, from Sleep Inns.

Please forward this to your supervisor or someone who has the authority to address this issue and cc me.

Thanks again

Todd Balkwill
Apr 4

to grdesk
Hello Stephanie
Still have not got anything from Ms Jenkins nor have I heard from you

Todd Balkwill
Apr 4

to ihelp
Hello

Is there someone who could contact me since I have had no response from the hotel manager or from anyone at grdesk

I write to protest the conditions during a recent stay, and the company’s unwillingness to make any adjustment to date.

On April 19 I stayed at the Quality Inn & Suites North/Polaris 7500 Vantage Drive, Columbus, Ohio. The experience was dreadful from check-in to checkout.

The room was tiny. This is perhaps understandable. I did take the cheapest rate in the hotel. But this was the smallest room I’ve ever booked, and I’m 64 years old and travel for business. I’ve seen a lot of hotels and motels, and a fair number of them have had one star. This was the smallest. The room smelled bad. The hallways smelled almost as bad. The refrigerator was wedged under the middle of desk area -- I could not even get my laptop on the remaining edge of the working area. The desk chair was broken.

The front desk that evening tried to help, but there was only so much he could do -- he could not budge the refrigerator, and if the entire hotel is musty, he can’t give me a different room. The problem is the property and price, not this particular staff member.

There is no elevator -- okay, the building only has two floors, but this property was worse than a cheap chain like Motel 6, which would have been half the price.

The wireless connection was bad at night. I had no connection at all in the morning in the lobby. The day manager couldn’t get on, either. He said he could reach the internet with his phone, but he couldn’t get my laptop or my phone to work. I finally managed to get access through the tech number provided.

I did receive a routine email asking me about my stay. I completed it, stating that some compensation is certainly in order. I said that I would leave feedback on various social media, which I have begun to do, and that I would update it depending on the company’s response.

I later received a note from someone claiming to be the property’s general manager. He apologized but did nothing.

This is completely unacceptable. What does the company intend to do about this?

My husband and I stayed at Rochester, MN hotel for 30 days. I was advised by hotel management that I would get 1 night free for every 2 nights I paid.
Well they lied. I got 2, 290 points, It takes 8, 000 to 20, 000 points to stay 1 night. I have complained 4 times, but all I got was 2, 290 points. My husband had 5, 710, I had 2, 340 points before these other points were promised to me. DO NOT BELIEVE THIS CHOICE HOTET I INTEND TO TELL EVERYONE THAT LISTENS.

I was denied my room even though I had my email confirmation from Priceline. Original date was for 04-20-17 amended for 04-21-17 for arrival dates. Prior to me coming i called hotel to see if i could change the date because of me driving alone after the event i was attending. I was instructed by the young Lady that worked the phones (said name was Heidi) I would have to call my booking agent but saw no problem with that request but something she could not do on her end. The date of this phone call was on 04-16-17. I called Priceline and they got me over to there partners customer service department gave them my request and the changes was made after some calls to the hotel. I received my amended confirmation with all the changes. Manager stated the person who amended my reservation hasn't worked there in a month but the Priceline Agent and myself have the same employees name, date, and time.

Even with all the information we gave the manager he refused to honor the reservation knowing that someone made a change. I the customer can only give the name the person on the phone use. I was able to provide time and date of the call so he could look and see who was working and he refused to verify that information or look at amended reservation.

I drove two hours and was screamed cussed at and then put out. Stating my kind should be use to being put out and denied access. I asked what kind Disabled or because I am black.

Most embarrassing experience I have had in life. No respect given for me even with other people in the lobby. I had all my paperwork and called Priceline everything a customer would do and very calmly while being screamed at and dishonored.

I was coming to Akron for a Sarcoidosis Event that I missed because I had no place to stay. I current have Sarcoidosis, so after traveling alone for 2 hours i had to get back in my car with no rest to travel home. The Manager was made aware i was there for a medical event and still did not care. He saw me when leaving ( I was parked in handicap parking at the door crying) he just looked and walked to his SUV parked in front of door and left.

I have put in a complaint with Choice Hotels on the 21st then again on the 25th with a live representative and received a case number still haven't heard anything from them.

My 3 kids & I attempted to stay overnight at Clarion Suites located at 17 Gateway Blvd, E., Savannah GA on 4-20-17. We woke up at 1am to bed bugs crawling & biting us as we slept in the bed. We immediately ran down stairs to complain. The front desk was of little help only offering a different room. But we wanted to check out. The Lady at the front desk Ms. B. called the General Manager Vismal Patel. He instructed her to lie to us saying she reach his voicemail. But she was infront of us as she explained to him what was going on and the bed bugs in room 214. He didn't want to deal with the issue or speak with me in regards to. MS. B sent him a detailed email with all my contact information and I still have not received a call from him. He's avoiding my calls. I provided Ms B pictures & video evidencing the bed buga crawling on the bed & bites we had received. DO NOT PATRON THIS HOTEL AND ANY CHOICE HOTELS. They are independently owned and the franchise don't appear to care about their customers. I will notified all my personal & business relations to never patron a Choice Hotel. This experience has damaged the Franchise integrity. My family is still suffering from the bites & horrifying experience. I will post the pictures, video and this review on every platform available. This hotel and management are deplorable.

My name is Jamie Spears I have been at the Quality Inn & Suites in Lithonia Ga on Snapfinger Rd. My husband and I have been in the King Suite for 3 1/2 weeks since being there all of the Associates come to work high and drunk they are very unprofessional and unethical. I made a complaint to the manager about the housekeeper who clearly drinks and smoke who have taken all day to come clean my they are supposed to come at 10am no one came then when the housekeeper finally get to my room she has a attitude and can't clean worth nothing, I asked her to Vacum the floor she asked if I can remove the change from the side of the wall I replied Vacum around it.
She then turned on the Vacum and started talking ignorant saying "She want the floor vacumed but dont want the wbole floor" now i hear all this i said i am reporting that to the manager that first she didnt want to clean the room n her attitude. Around the corner comes two other ghetto females high as well asking what's the problem like they managers I over look them. I speak to the manager she says she will address it but I hear the housekeeper say I'm lieing n the other two girls taking up for her. That was stricke one the third day she come again so calls clean the bathroom it was still dirty nothing looked or smelled clean that was strike two. I reported i wanted anotber housekeeper to clean my room. Here this is now my fourth week now in a king room for three days the same alcoholic drug addict don't clean my room I do it muse5i ask for clean linen because the linen was dirty she smiles go get it. I'm cleaning and here knocks 4 other housekeepers including the linen worker n the non management housekeeper n her crew question me about their policy on 12pm no service I then say never heard of it then she gets real jazzy and say it's a yes no question I look at her by then I'm utterly upset. Then the manager comes up and ask whats the problem I go to answer him this ghetto worker then talks over me saying I'm going to tell the owner cause we been having to many issues with your room at this point all he'll about to break loose the manager on duty is clueless this is the worst hotel I have been to in my life and I do not recommend anyone stay there at all they all need to be fired.