Extended Stay America
reviews and complaints

I checked in on sunday 6/5/17 checking out on 6/7/17. I was told that renovations were happening in the hotel during my stay, no problem. I work 16 to 18 hours while I'm here on business. My last nite stay was my opportunity to sleep till check out time. No renovation had happened thus far. I was awaking to beating on the door at 9am I yelled out " YES" to no reply. Again at 9:20am, I reply still no answer. I fall back to sleep then at 9:50am the beating repeats. By the time I can make it to the door I'm meet with Freddie the building guy telling me he has to come in the room. I going on to tell him I was still asleep and undressed, he goes on to tell me everyone was told they would be coming in the change the furniture. I said ok, but I'm not dressed I was still sleeping. Then he says ok I'm gonna make a call, I close the door then the phone rings. Shania from the front desk calls and says they need to get in your room, I tell her I'm not even dressed. Then she says ok, your checking out in an hour so ok. Seriously, they didn't know what quest were leaving and who was staying. I immediately got my things and got out by 10:30 am although checkout was at 11am. I have never been treated this way in all my years of staying anywhere.

First off really enhoy your service and inplan on using again but in thr future wouldnlike fir this location to be left off the list. Its by far the nastiest place ive stayed and even thou i got a great deal it wasnt worth what i paid. Until we reach some type of agreement that i wont get stuck here again i will probably use Priceline. The people at the front dont seem too worried about it and there are notes everywhere about the situation but dont seem to be anything done about it. They arent very nice and seem to be too busy to worry about what you have going on. I hope we can come to some conclusion like i said i really like your service and hope in the future we can do business again.

I've been at Extended Stay America at the Plano location on Plano Parkway and the location on Greenville/635 since last week. My first 4 days, I was checked into a room with dirty pillows and got locked in the bathroom with a door that stuck. The main problem was the monitoring of the room during the day and at night by Ted Kelley and Fr. Jonathan Austin as they watched me in my room including undressing and sleeping and made comments. They have stalked me at over 15 locations the past year. I've complained to the apartments and hotels as well as the police and Dallas Diocese, no one has made any effort to stop this. I am made a victim on a daily basis by their perverted behavior and this illegal tampering and privacy invasion. After my 4 day stay was up which I could not get out of, I did a search on hotwire and it pulled up the same location. I was able to cancel this. Did another search and it pulled up the same hotel at a different location I checked in at and had the same problem at across town. I did another search for this week and it resulted in the first location. I thought I would try again in a different room. Same problem and I haven't even been here 2 hours. I cannot get them to stop these illegal practices and for them to comment to say "it must be allowed because I am a single female and it's mandatory to have hotel porn like this" is absurd and illegal. I will write review after review online since no one is doing anything about it. DO NOT move to this location if you have any connection to the Catholic church. If you have means to stop this please email me: [protected]@yahoo.com

To who it may concern, i called the hotel one night and spoke to Nicole and asked her what room corporate was in or the phone number to corporate was. it seems like every time I come in to do my shift it's always a mess. i had dishes on the floor, counter, table, and the two shelves, then as well as an extensive amount of laundry. next she would have me stock floors, housekeeping carts, fill bottles and fill compartments on both floors. she told me that they would have breakfast stocked, but it would be empty, so on top of my main duties i had to stock and make breakfast before 6:00am as well as the dish bins stocked too but i had no time. she would have me stay until i was finished, but according to nicole she stated that the other night laundry leaves and she doesn't get all of it done. she said the house keepers got mad and said they were behind because their carts weren't stocked. she left at 7:00 am. Alexis pulled me aside and told me that i upset nicole. she said i was rude and how i yelled at her and the guest heard it. and she said i can be fired by talking about her, i said how can i talk about you if i don't know you or see you. she said i'll put it behind. then she said i know you lied about having a 104 temperature because you could have gotten a doctors note when you were in the emergency room. when i called i said i had a 102 temperature, i couldn't come in so i called the hotel and they called her so she told them i had to come and bring a doctors note, even when i don't hardly call out sick and i had a 102 i even told david but he expected alexis or des to handle it. so i text her. so i would be stand off and not say anything to nicole or anything so nicole talked to mathew to find out what's going on so he told her that alexis pulled me aside and said i was rude and made her upset. she said no that's a lie. she thought that since it was easter she knew i have a child she wanted to work it so i can have it with my son. alexis yelled and was rude to her and a guest heard her and they said is that your manager, she said yes so she said it wasn't me it was her

This hotel is an absolute joke. Mainly im angry with 2 things. Management and staff are absolutely terrible, only 1 person i spoke to called Celeb had an inch of decency and customer service skills, and i have NEVER been made to feel like the most un important person in the world before, as a customer who has paid them over $2000! I wanted to settle my bill on the 8th, i was told an amount which was what i had calculated, i paid it, and was phoned up early on the 15th to say i still owed over $200! I had even signed my final bill on the 8th and they confirmed i had paid up until my departure on the 19th. They even admitted it was their mistake but i am expected to pay for THEIR mistake. This, to me and everyone i have spoken to, is far from acceptable! and the second reason this hotel is terrible, i was woken up early a few times because they are renovating, directly above my head. I have had no warning that this was going to happen, apart from a note shoved under my door last night and it did not say anything about being woken up by loud hammering, things being dragged and banging around early in the morning! when i phoned to ask what was going on, receptionist was rude and arrogant about it. TERRIBLE HOTEL, and there are good hotels in Anaheim so no need to stay here at all.

I checked into this hotel on May 24, 2009 with a Roomsaver coupon from the May/June issue at $54.99/night. In addition, I was also obliged to pay a 12, 5% TOT tax of $6.88/night. On 6/15 the coupon expired and I submitted a new one from the July/Aug issue for the same price, $54.99.

Because my stay exceeded 30days, on June 24 I was granted a TOT tax refund that amounted to $206. I chose to apply the refund as a credit which covered nearly 4 more days rent at $54.99/day.

On July 3rd, however, the hotel again started charging me $61.87, and I just assummed whatever I paid beyond $54.99 would eventually be refunded. I continued to pay an extra $6.88 for the next 12 days, for a total of $81.56 more than the current roomsaver rate.

Then on 7/15 the manager, Maureen Elias, claimed that my roomsaver coupon expired, and the new roomsaver rate was now $64.99. I had no reason not to believe her so I began paying the $10 increase without question.

Because of special events in the SD area during the week of 7/17-7/25, discount coupons aren't valid, and rent increased to $88.89/day.

Then on 7/26 the rate resumed @ 64.99/day and remained so until 10/15 when I brought in a new coupon from the Oct/Nov Roomsaver bringing it back down again to 54.99.

Thus, I was deliberately overcharged $6.88 from 7/3-7/15 ($88.89), $10/day on 7/16 and 7/17 ($20), and $10/day from 7/26-8/15 ($200) for a total of $301.56.