Express Scripts
reviews and complaints

lost 2 of my scripts two times, and still insist they have no record for them. i cannot function without them due to bi polar disorder and have been off my meds for days. calling gets me nowhere. email gets me nowhere. my doctor calling gets me nowhere. all we're doing is repeating the process.they just keep handing my doctors the same story. all my doctors can't be doing this wrong. this should be a crime.

I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because the interactive voice response system (IVR) worked correctly before I was transferred to a live representative.

I called back immediately. This time, when I was routed via IVR to a representative the phone rang several times and then gave me a recording that the representative was not picking up and disconnected me.

I called back a third time and received the same woman who answered my call the first time. I told her I needed to get a prescription and did not have an ID card yet. She told me she could not understand what I meant. Also, instead of asking me to verify my address/phone number, she read my information out loud and asked me to confirm it, which has never happened to me before. It seemed like she was treating patient private and confidential information carelessly.

My complaint is with express scripts in saint louis, mo. on several occasions i have sent prescriptions to this company only to be told over and over again that i did not send the original scripts for certain narcotic medications. after threatening them with complaining to the dea they miraculously found them. it is my belief that certain pharmacists working there attempt to steal these prescriptions for themselves. this has happened on more than one occasion.

the supervisors that i have dealt with are rude and unhelpful. they basically have called me a liar. i believe this company and its employees are totally incompetent. the pharmacists are ###s and attempt to steal narcotic medications for there own use or for profit. they have caused me to go without my pain medications for unacceptable lengths of time. someone needs to investigate this place and people need to lose their jobs.

We are required to order recurring medications by mail through Express Scripts. Received refill of 90 day supply with some pills in bottle sheared horizontally where the pill is 1/2 of the dose - these were asthma meds. Defective pills, not due to mailing. Pills sheared in 1/2. AND 90 days supply contained 82 good pills, 6 defective sheared pills - which is 88 total - we were shorted AGAIN for the 90 day supply we pay for (copays increased from 60 to 120 with no notice). Quality control is lacking and customer service when you call to report is worse! 3 people, long wait times and they do not take responsibility for their incompetance. This could be very dangerous with medications that are shorted and defective in dosage.

My doctor is being asked for new prescriptions too often. I take a lot of meds for a transplant and ExpressScripts and CuraScripts asks for a new prescription, fills it once and tells me I need a new prescription. The screens they display (with my refill data) aren't up to date. They don't seem to care. I used to use Medco and they were always right on top of everything, but then ExpressScripts took them over, the service went down the toilet. I'm going to take my prescriptions to Walmart. It won't be as convenient but it will be a lot less stress on me and my doctors.

I asked for a supervisor's supervisor this time. TREVOR answered after a 10 minute wait. It has been 3 weeks since I sent them a prescription and they have no record of it. "We'll try to reach your doctor." TRY? Excuse me, Express Scripts, but I've heard that over 100 times from you! Once again, I am out of blood pressure medicine (when your company has made it boil) while I spend 48 minutes on the phone with you. Express Scripts: TOTAL IDIOTS, INCOMPETENTS, ARROGANT (blame the post office for losing it -?) COMPANY THAT PRETENDS TO DISTRIBUTE LIFE SAVING MEDICINE. I have never had them acknowledge receiving about 60 presciptions in 6 miserable years of having to deal with them.

Once again, I mailed a prescription to them using their addressed envelope. Eleven days later, I am told by an Express Scripts supervisor that the post office probably lost it. Odd how ALL of my mailings get lost - about 40 orders to date. After 6 years of abuse by this company, I will continue to contact authorities to ask for an investigation of their business practices. In 6 years, I have NEVER had 1 prescription order go smoothly! My doctors are tired of dealing with them and they have a bad reputation all over the country. I am forced to do business with them or I would have told them to kiss my ### 6 years ago. This is STEP 1 in trying to get a prescription. Step 2: "Have your doctor fax it to us." Step 3: "How many do you have left? Step 4: You can get an emergency supply for 1 month from your local pharmacy. Have your doctor write you another prescription." Step 5: 3 weeks later and 10 voice mails from Express Scripts saying they are processing the order. Step 6: By now, you have talked to them 11 times and they finally decide it's time to mail it. Your calls to them have averaged 25 - 45 minutes each time. Step 7: It arrives after almost a month.

I just received a generic form of medication from Express Scripts. My doctor does not want me to take any generic medication. The perscription was written almost 1 year ago when no generic was available, but apparently now there is and they refuse to give me the proper medication. Their pharmacist and someone in supposed "management" spoke with me and acknowledged that there was no generic available when the perscription was written, but hide behind the idea that since my doctor didn't mark the perscription to advise of no generics (why would he when none was available?) that they did not fill the perscription improperly and therefore I am screwed. Why should I be forced to pay for something I didn't order, cannot use, and they won't let me return?

I work for Express Scripts in St. Louis Mo at the manufacturing facility. On 6/19/2012 we were told by one of the supervisors named Matt Lauer that we would receive a bonus on our checks in the amount of $200 for the pay period on 6/22/2012. but if you had any write-ups then you would not receive this bonus. Well I didn't receive my bonus along with some other employees and I would like to know why I didn't receive one. I am on FMLA and I have missed some days but when I am at work I give 110% all the time. I go way above my quota everyday all day long and I am highly pissed off because you have employees there that never makes their quota and they received a bonus. it was kind of ironic to me because from what I know there were three of us that I know of that did not receive this bonus and it's funny that all of us are FMLA and now I'm starting to wonder if we didn't get this bonus because we are on FMLA. well to me that is discrimination. Express Scripts has so many unethical things going on like supervisors sleeping with employees, supervisors not giving some employees their points when they miss days they cover for the ones that they like and if they don't like you, you are screwed. they discriminate against employees that have limitations, they will not accommodate them in no shape form or fashion. There is this one young lady named Lisa Gaines that got carpal tundra from the job but they are denying her workman's comp and they will not let her work because they told her they do not have anything for her since she have limitations so when she was released by her doctor to return to work they sent her home and she has not returned to work yet and she has no money to support herself and her family. I hate working for this company because all there is, is a lot of favortismn going on. They do not care about their employees at all we are working at very low wages for what they expect you to do. they use their employees and when they get tired of you they fire you. I have witnessed people being fired just because and the ones that should of been fired because of points are still there. Express Scripts is not a good company at all and I cannot wait until I find me another job. I want some answers though to why I did not get my bonus ! several people have lawsuits against this company and I do not blame them. I have a friend that works there that was discriminated against and now they harass her on a daily and to me that is nonsense. someone needs to come and get to the bottom of this issues.

I got my other 2 prescriptions after 3 weeks from mail ordering them but it took 5 phone calls from me, each averaging 45 minutes. More lame promises from them saying they would overnight them...they never did, they never do and they never will. I don't know how they stay in business and I am sending a complaint to Missouri. I've contacted the BBB each time but they do nothing. If you have to do business with them through your employer's health insurance, make sure to tell them to change companies. Someone could die! When they tell you to pick it up locally, they're hoping you do so they're off the hook. Don't do it...tell them you pay a huge amount of money for your insurance plan and they need to fulfill the contract and send your prescriptions immediately.

I have never mail ordered prescriptions to them and have things go smoothly. Today, I got 1 of 3 prescriptions so I called to ask where the others were. I was told they will be mailed at a later date. I asked them to verify what was being sent and they said VIALS of insulin...wrong! My prescription was for insulin pens and has been for 7 years! I asked why my prescription was incorrect and the supervisor "Nadine" told me of a FAKE, made up Dr. that faxed it. I have never heard of the Dr. so they lied! They said the fax order cancelled out the order in process for the pens. I told them I would refuse the order of vials but they said I have to accept it and destroy them! They tell such outrageous lies so I'm calling them tomorrow and asking for a copy of the fax and I want everything they told me, in writing. I'm sure my Dr's. office would love to see a fax from a Dr. they've never heard of. I am forced to do business with this company and if I had a choice, I would NEVER depend on them for life-saving meds. I think all the employees are enjoying all of the meds while they drift in LA LA land and pretend to be a company. THIS IS MY 4TH POSTING ABOUT THIS COMPANY!

Mail order is suppose to be easier, cheaper and more efficient...so far..not so much. I am a 37 year old, new customer and I called in about a week ago to set up my 5 perscriptions. The agent was friendly, polite and I left the call with a feeling that this service was going to be cost effective and save me time.
Today I get a voicemail that there is an issue with my order and to return the call. When I called in I was informed that I have an outstanding balance and my order would not be shipped until my balance was brought under $150. I thought that was interesting since I haven't received any medication.
I specifically asked how I would be billed. The agent said "We will just invoice you when you receive the medication." Had the 1st customer service rep explained that since I didn't have a credit card on file I would only be able to have $150 in outstanding co-pays, I would have provided a credit card.
I authorized the agent to charge $40 which was at his suggestion and this would prompt the rest of my order to be shipped. Only for him to place me on hold and tell me that he was mistaken and the balance needed to be paid in full for the meds to be released. Needless to say my first week with your company has not been a good experience.

I would suggest that at the end of a new customer sign up a short disclosure be read to the customer explaining payment and other important policy.

My doctor's office accidentally faxed Express Scripts a prescription instead of mailing it to me. Express Scripts took $347.31 from my checking account without my authorization even though I had told them I no longer wanted automatic prescription shipments. When I noticed they had taken the money, my doctor's office called them to cancel the prescription. One man said the order would be cancelled and my money would be refunded. The next day a woman said the order would not be cancelled because the order had already shipped. It was not shipped until 4 days later. They refused to take the shipment back. Visa refused to get involved saying the issue was too complicated. Medicare Part D and CMS said Express Scripts had to take the order back. They said not to open the package, they would call me back and tell me what to do. Neither called back, returned my calls nor answered my letter. The California State Attorney General said they would investigate the issue if more people complained. Someone needs to do something to get this company in line as they are harming people and putting people's lives in jeopardy. The complaints on the internet about this company are serious.

On 12/7/11 I called and requested to speak to a CSR for urgent information on my delivery of a prescription which was just dated for refill..I told her the details of needing my medication delivered express delivery to my home address, as I am about to leave for an extended trip to Az./Ca.. She took down all the the info. and asked if I would accept the $21. chg. for express delivery. I agreed and thought everything I specified was in place. Today 12-11, I called to find the status of my prescription, and was shocked to find it had been processed in regular mail delivery and would be received approximately 12-20! I asked to speak to a Supervisor, she brought up all the notes taken by the CSR, but blamed it on the Pharmacy Dept. for neglecting to follow the instructions. I will now be required to call and ask my doctor for an interim refill and have it called into a local Pharmacy. Plus I will have the added burden of not having my daily meds. until I return home where it has been sent REGULAR MAIL! This Company is very ill-run, slip-shod, and has a careless attituude about satisfying all it's paying members.

This is not only a terribly incompetent and unorganized company, but they lie! I've been trying to get my prescription for almost a month and they always have another excuse. Here are a few of their lies - my response is in parenthesis):
- we tried to call you to verify your address, but the phone was constantly busy ( I have call-waiting and caller ID!)
- we will overnight it to you at our expense as we couldn't reach you. (never got it)
- your credit card is expired (why didn't you tell me that when I spoke with you last week! And why didn't you call and tell met that!)
- your number was busy. (that's what you said last week - again I have caller ID and call waiting + I gave you my cell in case there was a problem)
-well what is your number? (the same number I gave you last week - here it is again.)
- oh that's the problem we didn't have your number down right (I verified it 5 times before I hung up last week - you're liars)
-we'll over ride it so you can go into a local pharmacy and pick up enuf til you get it (I can't afford the copay)
-well that's all we can do (ok, then just call it in)
-we can't do that, you have to take in a prescription (you have my prescription)
-call your doc (he's away)
- go to the ER (I CAN'T AFFORD THAT - JUST GIVE ME MY *&(&^)%$# MEDICINE!)
- we'll over night it and you should have it in 5 days (THAT'S NOT OVERNIGHT!)

And on and on. I can't take these people! And then there's my compounded prescription. My blood levels went down and the doc said it was as if I wasn't taking anything. This is thru our the UFT & GHI. Those of you with these problems...we should get rid of this company.

I had dealt with this company, on a billing basis for the past year. Upon calling in early June 2011 to refill a prescription I informed Express Scripts I had no insurance coverage, but would like to fill my prescription. I was told that would be fine. 10 days later BY MAIL I was told they could not fill the prescription without an up front payment (I had done billing with them for the year prior). This was time sensitive medication so I called back immediately to pay $290 and asked they please send right away since I would be out of this medication in a week. I was assured by a Supervisor that it would be send expedited mail & it would arrive in 2 days. The following day, I checked my bank account to find that Express Scripts had billed me twice, my checking was now account overdrawn. I called Express Scripts to ask why I was double billed, they said that the initial billing was a "hold" to ensure I had enough money in my account to cover the costs of the prescription, the second was the actual billing of the product! During the conversation I also found out that the order was sent regular mail, not 2 day as promised! I called my bank with Express Scripts on the line to have this "hold" of $290 removed. 10 days after that conversation, still no prescription. I called again to find the status of the order. They told me it shipped on June 21, but could provide me with any further information since they don't track their orders! A nearly $300 item was not tracked? I was to continue to wait for my medications & hopefully it would arrive. Now missing my daily medication for the first time in NINE YEARS I called and asked for a supervisor to plead for them to send out a refill right away. Each supervisor was either very rude or overly nice, none could resolve the problem. The only answer was to wait. Note, those who were overly nice were doing so to get me off their backs. They promised they would contact their highest managers and try to get me discounts or a quick refill. Those supervisors never called despite their promises or me leaving voicemails asking to please follow up with me. As of early July I gave up and just waited for my prescription to arrive. At this point I am suffering side effects of the lack of medications including mood swings, insomnia, acne and hair loss. Today, July 17th, nearly one month after the prescription was allegedly mailed, I called to see if we could please NOW finally send out a new prescription. I was told yes they could, but they would need to recharge me the $290 again! I told them that was absurd and on top of that, I dont even have the money to pay for the medications. I spoke to an especially nasty supervisor today who kept screaming "Ma'am I cant hear you, speak up" I got so frustrated at the end of the call, I said what if this was you on the other side of the spectrum, you would be angry too. She replied "I would take my ### to the emergency room to get my medications". Disgusting attitude. After speaking to her supervisor who was more polite, he asked that I call back in 4 days, making it a FULL month that that the medications had been shipped and not received and at that point only would they resend the medications at no costs. So while at work, I will need to take the time to call this supervisor with the hopes that he picks up the phone, or returns my call to finally get this item resent. In total I have spent nearly 500 minutes on the phone with this company. I have had to pay extra minutes on my cell phone plan. I had to pay a $15 overdrawn fee to my bank for their double charge. This company could care less about their customers and only think about money. Although they have screwed up since day one, they refuse to make good on their multiple mistakes. All they say is "I'm sorry" or "I apologize" with no feeling or an extreme attitude. This company should be closed down. I intended to call the Better Business Bureau once I hopefully receive my medications. BEWARE!

Last year, I ran out of insulin and this year, so far, have yet to get my blood pressure medication. I sent prescriptions by mail and they waited 2 weeks before filling them and THEN...omg, they claim to have sent only 1 when both were mailed together. They say they have no record of the other one. Now I'm out of BP medicine and so mad that it's hard for me to breathe. This company thinks all medicine is something you really don't need. LISTEN UP EVERYONE: PLEASE COMPLAIN TO THE BETTER BUSINESS BUREAU AND LET'S GET A CLASS ACTION LAWSUIT GOING! I am and did because no company like this should ever be in business! Being out of your meds is serious problem and can kill someone.

Ok so after 10 years working for express scripts, I was fired. The company messed up my own personal order to where I was out of meds. After the third time, I was promised by the pres. George paz it would get resolved and it didnt so I went in and fixed my own order. Got fired because I was told by hr that it was against company policy for employees to work their own orders. Come to find out there is no policy nor is it in wirting in the handbook. I found what happened was that the workload was backed up over 7000 orders and and any accout with a balance was deleted and returned with no call to the customer. So I often wonder how many patients on cardiac or seizure meds had problems? Its all about the money their. The employees I worked with were awsome but the ones in st louis who actually work employee orders were absolutly horrible.