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1.8 202 Reviews

Express Scripts Complaints Summary

34 Resolved
158 Unresolved
Our verdict: With Express Scripts's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Express Scripts reviews & complaints 202

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4:45 pm EDT
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Express Scripts express scripts cancelled my prescription

On 9/24/2018 at approximately 3:30 pm I called express scripts to ask why they cancelled my mailed in prescription of Hydrocodone / Acetaminophen Rx # [protected] that they received on 09/19/2018. Your service member initially told me that they could not filled this medication because they could not contact my doctor to verify the amount and dosage of the medication. I contacted my doctors office and they told me they never received a call from Express Scripts concerning the dosage requirements. I recalled Express Scripts and they told me to call my local pharmacy and have them call Express Scripts at [protected] so that they could electronically fax them my prescription to Walgreens. I called my local Walgreen, and they told me that they could not accept electronic prescriptions from Express script, that I would need a new prescription.
I called my doctors office and they could not fill another prescription for Hydrocodone/Acetaminophen because it was a controlled substance.
I recalled Express Scripts and after several supervisors they told me that they had issues with the dosages that the Doctor prescribed, and that my prescription was cancelled. After going thru several supervisor, they told me that they were retuning my prescription by mail.
I have worked with many service organizations thru out my career in and out of the military and I never been treated so shabbily as I have been treated by Express Scripts.

I am a 100% disabled Veteran, with issues with diabetes, hi-blood pressure, low thyroid function, and 10% kidney function. I have been thru 2 wars and have serviced in 6 different county with the US Armed Forces. I have earned my medical benefits the hard way with over 24 Years service.

I don't need a service that suppose to fill my prescriptions to change the dosages that my Doctor has prescribed. Express Scripts needs to clean up there act and do what they have been contracted to do "Fill Prescription".

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3:00 pm EDT
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Express Scripts no delivery

I am, once again, over a week without my blood pressure medications since it was sent to wrong state. This is a fairly regular occurrence. Email is generic robot nonperson. Customer service is long waits, followed by hard to understand insividuals who simply give me the runaround without actually doing anything helpful.
My blood pressure is soaring. Last order, 24 days late, sent me to hospital.
This company couldnt care less about people
Hoping my family files a lawsuit for negilence

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9:00 am EDT

Express Scripts express scripts failing to give amount of medication dr. ordered

I have OAB and as a result I'm up Urinating half the night and getting little sleep.

Every medication has failed including Merbtriq. I've explained 5 times to five people that the Cialis was the only thing that would work and protocol indicated 1 5 mg a day for 30 days. They gave me 15 and when I complained they gave me 6.

No one sent an explanation. What is wrong with the people over there?

Please help,
Dr. Smith
8B Pilgrims Harbor
Wallingford, CT 06482
[protected]

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Dawg2707
, US
Mar 08, 2019 8:06 pm EST

Got the same issue but finally got it shipped after many attempts. Would be great to know who monitors them. Numerous web sites have them with a rating of f. Class action suit?

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10:19 am EDT
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Express Scripts auto refill

i am retired military 60% disabled vet...i had been getting my prescriptions filled by express scripts for quite a few years now...we live on an island in the Gulf of Alaska...
recently...my wife added me to her insurance, thinking that was the smart thing to do...since that time...ALL my medications have stopped being mailed...WHY? after NUMEROUS phone calls this week...and talking to a MULTITUDE of people...i still have no meds...as i am now out...it seems as tho it is a punishment to have more than 1 insurance company covering you...and the bottom line...i have insurance...disability and the one we pay a premium and deductibles on...WHY DO I NOT HAVE MY MEDS?THAT IS THE BOTTOM LINE? WHY DO I NOT HAVE MY MEDS ? when i started my phone calls this week...i was told it was taken care of...even have the emails to prove it...but then...20 minutes later another one stating we cannot fill it...and the F'D up thing i was told by one of your employees...i was no longer enrolled in DEERS! WTF 27 yrs of active duty...and then you tell me i am no longer enrolled...the term "TERMED" was used...and when i prodded one of your so called SUPERVISORS he would not give me a straight answer...i have fwd all the emails up the chain to our local congressman here in Alaska...what you are doing is fraudulent...it is pure and simple BS...if someone has insurance...disability or otherwise...and they have a prescription it should be filled..no questions asked...i will be in touch

A VERY ANGRY VETERAN!

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9:30 am EDT
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Express Scripts medical malpractice/non-medical personnel making medical decisions

"Through bold action, specialized care, data insights and innovative solutions, we deliver smarter pharmacy services - making healthcare more affordable and accessible for millions of people."

"We are sorry you are having problems"..."We are sorry you feel that way"..."please email..."

Okay, so your mission statement is a BOLD lie and misrepresentation. "Specialized care" - ummm, pharmacists are not doctors, clerks are not nurses. Denying medicine for patients is not "innovative", it is medical malpractice. You save money by sending substandard generic medicines and denying medicine to make a millions because either the patient paysnout of pocket or, god forbid, gets worse and requires totally different medicines.

I have a cardiac disease, liver disease, sleep apnea and lung complications. Now having stomach problems. The medical professionals aka pharmacists have denied my antibiotics and said I need to take antidepressants for stomach pain. Nevermind that pain was never in my diagnoses. So a pharmacist is making up a diagnosis for a problem I am NOT having. I do not recall submitting to a medical exam by a pharmacist. Now this same pharmacist medical group has decided that I do not need my MD prescribed breathing treatment medicine in favor of a cheaper less effective brand. Now, if this lesser quality breathing treatment does not work, I am heading to a heart cath procedure. So rather than do as the MD prescribed, the pharmacist has condemned me to the pain and expense of a heart cath. Bully for you! How innovative! Tranfer the cost of the meds to the cost of a medical procedure. Awesome thinking! I hope your supervisors take note of your savings and give you a wonderful bonus.

I am sure Tricare appreciates it as well but I bet they do not know that increased doctors' visits, emergency room visits and additional procedures may have been caused by a PHARMACIST diagnosing and denying patients their MEDICAL DOCTOR prescribed medicines!

You guys just suck- plain and simple. You interfere with patients' qualities of life and ADLs. So I hope you are proud of yourselves and go home every day feeling great about the crappy effect you have on peoples' lives!

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Aggrevatedtonoend
, US
Oct 12, 2018 9:05 am EDT
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I say the same damn thing! If my actual doctor called in a prescription for me without actually seeing me, they would probably lose their license. Yet somehow, it is okay for a pharmacist, not ever a friggin doctor, to refuse a particular medication and require I take a different one. They say "generic" is the SAME and you would think that a pharmacist would know better than anyone, it is NOT the same! The formulas are different and the fillers are different, thereby, making it a completely DIFFERENT medication. I hate this company! I hope they either go back to how they use to be, or get sued by a huge class action law suit!

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12:58 pm EDT
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Express Scripts a payment they took out

I retired 01/2016 I had express scripts for years while working for the state of new jersey. When I retired I kept express scripts. I began making my payments. On 02/2017 I called to make a payment and was told my account was on hold and I had to make a payment which I owed from 2013. I did give the amount owed since then I have called and spoke to reps and supervisors that promised to investigate and they would get back to me never did who took that money? Also I was charged for my antibiotic pills full price I called and was told my drs office has to call express to have it okd when did this start and why was I not made aware of this.
Linda grossmith
2 wild azalea court
Annandale n.J. 08801 member# [protected]

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8:01 am EDT

Express Scripts horrible support and service

This is the first time in my lifetime I have had a company that used Express Scripts as their service for prescriptions.

I have found they are very difficult to get answers from, take a while to fill prescriptions, and generally don't document things well.

An example of this my spouse takes a management medication for arthritis. It look over three weeks to finally get a hold of the correct people to get the prescription filled and then mailed out. We had to call back eight times. Each time we found they did not document previous issues and what the current hold up was. For example, the first call they said the medicine was not covered. I checked with our insurance broker, and they advised it was covered. Then, once that was determined, Express Scripts was supposed to get the all clear my company's HR or the company's insurance broker. It took three calls just to get that part to occur. Once the medicine was approved, we were advised it still had to be be approved by the prescriber as medically necessary. Once that was resolved, a co-pay program was setup. It took several more calls to get Express Scripts to get the co-pay program working in their system. Since it's a daily maintenance medication, you would think a 90 day supply work be approved? Nope. Express-scripts said the insurance carrier for prescriptions (which is Express-Scripts) would only send out a thirty day supply at a time. I have had no issues with our former insurance company providing a 90 day supply. Why Express Scripts would do this is beyond me.

Now, get this. Express-Scripts and their specialty branch, Acredo, operate as two different companies and have different coupon (or do pay assistance from a drug vendor) policies. Express-Scripts does NOT honor coupon programs, while Acredo does. Here is the rub. You can't order just any drug from Acredo. Express-Scripts controlls what drugs each of their own companies will fill. It's designed to make the consumer pay. Thank goodness I was smart enough to work with the vendor of another maintenance drug that is medically necessary and they advised me of a way still to get the discounted rate even if the pharmacy that fills it does not accept the insurance.

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7:53 pm EDT

Express Scripts pharmacy/customer service

I had my doctor send a generic prescription for a controlled substance (oxymoron 20 MG er) to express scripts pharmacy because I couldn't afford to pay $95 for the name brand at my local pharmacy. My doctor changed my prescription from a higher dose and ordered generic. I received a bill for $95 from express scripts for the new medication prior to receiving the medication. I called Express Scripts to ask what the bill was for and I was told a prescription for Oxycontin, a controlled substance was in transit. I told the woman I spoke with that I would just refuse the delivery because I hadn't authorized a delivery for this medication and that my doctor ordered a generic.

She told me to go ahead and accept the medication and use it and that she would put in for a refund request since I never authorized shipment of the Oxycontin. She told me someone would be in touch regarding my refund.

Last week a man called me from Express Scripts and told me that I must return my controlled substance (Oxycontin 20 MG ER) if I wanted to get a refund. I told him it was illegal to return a controlled substance but he insisted I return it. I requested to speak with a supervisor. He told me one would contact me within 24 hours. Today I received a missed call from supervisor Liz. I returned the call but she could not be located. I therefore spoke with Shenekia, Supervisor # P63909 whom confirmed that I must return my controlled substance for a refund. She also informed me that had I refused the shipment, I would not have received a refund and my account would have been sent for review even though I never authorized this shipment of Oxycontin. I also informed Shenekia that not only is it illegal for her to request that I return a controlled substance but Express Scripts policy clearly states online that controlled substances cannot be returned. She continued to tell me to return it if I want a refund. I then requested to speak to her supervisor. She told me one would be in touch but could not give me a timeline.

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9:35 am EDT
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Express Scripts medical prescriptions

I just turned 65 in Dec 2017, and was automatically switched over to Express Scripts (Medicare supplement) by my former State of Virginia employer. I have yet to get a single prescription WITHOUT having to make numerous calls on every one, confirming my address (hasn't changed in 35 years), authorizing the meds to be sent (my call to order the med isn't an authorization for some bizarre reason), my life sustaining insulin order has been cancelled 3 times (I get no explanation, when I ask why), they question my doctor's orders (my Dr. has called me to ask "What in the hell is the problem with your prescription plan folks?"), and the Express Scripts folks cannot even see the screens that I look at on THEIR WEBSITE! The folks that I have talked to on at least 30 calls in 2018, to find out what is wrong, are the most incompetent staff that I have ever experienced at any business in my entire life! This Medicare Supplemental Plan is an embarrassing disaster for State retirees. I have to stay on it, so my spouse can continue to keep her Health Insurance until 2021, when she turns 65. If not for that, I would drop this plan TODAY ! State retirees deserve better than this.

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10:29 am EST

Express Scripts pricing on meds

I do not believe the price increase is fair, I retired from the military after 23 years the one of the reasons I wanted to stay in the service was for the free no cost medical that was promised as each year go's on there is more cost, now at 65 years old if I decide I don't want medicare Tricare takes away benifits and I have to pay for part B where is the free medical I was promised after retirement with the milirary the govenment lied to me and all the other retired veterans.
We should not have to pay 1 cent for any healh care/meds fix this sad system.

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8:17 pm EST

Express Scripts nexium long standing prescription

Tricare last four 2365, Patient Deborah L.. Dickey; 07/15/1956. I have been taking Nexium for many years and have had this prescription filled through Express-Scripts for over 19 years. Suddenly there is a problem getting a refill there is medical documentation, that should be in your records that explain why I can not use this medication in generic form. I received a call today 03/08/2018 from my primary care doctor saying that my prescription request was denied; this has never happened before.

Please explain to me why this is a problem and I'm being denied a medication that works. I checked the express-Scripts web site that explains there is a copayment for the brand name, not one representative even brother to mention that.

I may be reached through this email address but prefer telephone contact at [protected]. Thank you.

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5:23 pm EST

Express Scripts drugs sent after I requested no automatic refills

I am requesting a refund of $252.19 for prescriptions incorrectly sent to me.

I was Retired as of Jan 31, 2018 from US Bank and no longer have employee medical coverage. December 2017 I requested all my drugs stop automatic refill via the website. This was because I did not want to incure a deductible that I would have to pay for just one month. This was done in Dec. 22(?), 2017

I received two prescriptions on January 20th, 2018, that Express Scripts insists I did not cancel the auto refill on. They supposedly show I had cancelled auto refill on all my other drugs but not these two. I did cancel ALL auto refills in December on their internet system which I have used before and am not a new comer to using their site.

On Jan. 22, 2018 I contacted express scripts with the problem that meds were sent out even though I had cancelled auto refill and explaining why.
Shakera put me on hold and checked with someone who told her the dollar amount was too high for her to make a decision on and would have to be forwarded to accounts receivable 2018. They would get back to me within 72 hours which would have been Jan. 25, 2018 at 3:30 pm Pacific Time.

I did not hear from anyone from Express Scripts as had been indicated and was unable, due to illnesses to follow up until February 2, 2018. I discussed the problem with two people, mostly with Josh, employee number P4646 (which he provided when asked for). He indicated nothing he could do, it had been reviewed, (I guess by accounts receivable] and rejected.

I asked to talk with the department who had rejected it. Josh indicated he couldn't do that. I asked for him to review his computer of my account. He saw that even after I had talked to Shakera and requested she make sure no automatic refills were still showing, one for a very expensive drug was showing up as auto refill. Josh quickly said he could take care of that for me, as if that would solve my compliant. (Interest to note, that particular drug no longer shows at all in my prescription history on their website).

I explained to Josh that their system was obviously not reliable and that I had many problems over the past years with auto refills being dropped without me requesting it, or auto refills being requested per phone call to Express Scripts that I had to talk to several people over several days who supposedly fixed the problem. This usually happened around the beginning of the year.

Josh insisted that their internet website was "very reliable" and would not admit that obliviously right in front of him was an error that he had to correct for me.

As far as getting back to me within 72 hours, that was incorrect. No one would get back to me at all according to Josh. This 72 hour policy was for interdepartmental communication. He said Shakera gave me incorrect information.

Josh's person that he reports to is Mary R, but he said she would not talk to me. By the way, Josh told me they use their first names only, no last names are ever given out. I did ask if they used their real first names and he said yes.

Insisting I needed to talk with someone above him he said I would need to talk to a "third level" customer service person and no one was available. He said anyone I talked to would give the same answer he was giving. I told him I wanted to talk with them anyway, requested a callback and a name of the customer service person who would call me back. Josh couldn't give me a name, said he didn't know who it would be. Asked him for a name of at least one third level. Wouldn't give me a name.

Due to my disability I am not always available to talk, so callbacks are very difficult for me. I requested an appointment call back so I would know when to be available (or have an advocate available at least). We decided on Monday or Tuesday, Jan 5 or 6th between 1pm and 3pm. I followed this up with a note to customer service, No call back ever received.

I've tried to recreate the conversation with Josh, but so much of it was convoluted and Josh was obviously trying to do his best to cover for the problems presented. He flat out told me I had been given the wrong information by staff, but made no apologies or attempts to correct the situation were offered.

Resolution I am requesting
I have not opened the mail bag that the prescriptions came in, it can be sent back. I am requesting a total refund of the $252.97 for the prescriptions incorrectly sent to me.

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GB#79
, US
Mar 31, 2018 12:08 pm EDT

It's sad that a company can just charge you money and not refund it when it is their mistake. I'm only down $100 that I know of, over $250 would be worse. I just did my complaint, they let my ex charge meds to my checking acct almost 6 years after our divorce and dropping my insurance coverage that Express Scripts was connected to. And their answer was to ask my Ex for the money. That's crazy, I have no intention of looking for him. Great way to do business. GB

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12:41 pm EST

Express Scripts dishonest

We have had many problems with Express Scripts in the past. They take at least 3 to 4 weeks to send out a prescription, so we are always in the position of paying ridiculously expensive expedited shipment charges. Furthermore, I have NEVER received my sleeping pill from them even though they say they have mailed it. I believe someone within Express Scripts steals controlled substances.

Our latest debacle with this company is that they told us we could no longer fill our prescriptions at Kroger, that Kroger was no longer in our plan. I contacted our company and this is not true. I called Express Scripts again and spoke with a different customer service rep who said that Kroger is in our plan, but if we use them instead of using Walgreen's or Express Scripts, we will incur a severe penalty.

I insisted on speaking with a supervisor. I told the supervisor I wanted a cost analysis of the cost to us of filling our prescriptions as Kroger versus Walgreen's. I already knew that every one of our prescriptions is cheaper at Kroger than at Walgreen's. At that point, the supervisor acquiesced and admitted that we could use Kroger without any penalty.

Obviously, Express Scripts makes a greater profit if the customer uses Walgreen's or Express Scripts instead of Kroger. The supervisor denied that his underlings were told to try to make customers use the retail outlets that are more profitable to Express Scripts, but I don't believe it. I told him the problem is one of the following: 1) Employees are told to shift customers to retail outlets that are more profitable for Express Scripts, which is dishonest; or 2) The employees of Express Scripts are very poorly trained and don't understand the prescription policies they enforce. Either explanation is a bad reflection on Express Scripts.

This is one of the worst companies I have ever dealt with. If you must deal with them, insist on speaking with supervisors only.

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3:35 pm EST

Express Scripts prior authorization

I have been trying to get Enbrel for 3 weeks. At first, Accredo said doctor had not provided dosage information and that no prior authorization process was needed. The Doctor was on a vacation, but worked with Accredo despite that. Accredo called us and confirmed with us that they had everything and will be shipping medication immediately. Fast forward one week, I am still waiting for meds, I call them back and they say the only information they have is for Humira and that their scribe took wrong information (I am allergic to Humira and hence my need to be on Enbrel). Then 4 calls and hours on hold over the phone, they tell us they need prior authorization, even verbal would work and I should try to be positive. Doctor's office complies and calls first thing in the morning. She is told its not sufficient. We get back to Accredo and they say the Doctor's office has not spoken at all... another 2 hours on hold and they say the Doctor's office has been calling wrong people and it's not their responsibility. I was on other line while the Doctor's office kept trying to sort it out with them. Now they say that Accredo can't do anything, it's Express Script's issue... Long story short... I still have no medication and nobody wants to be accountable for this...

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3:26 am EST

Express Scripts express scripts pre authorization requirement and denial of coverage.

I recently was denied a refill on a prescription I had for Restasis by Express Scripts. I have been prescribed the medicine for dry since 2011. After getting my eye exam, my eye doctor wrote a prescription for Restasis and followed all the pre authorization requirements. Express Scripts review board denied the prescription stating it was unnecessary medication. My eyes do not produce tears in sufficient amounts which could lead to corneal abrasions and vision loss. That's not necessary? It's ridiculous. This is the only medication I use regularly and it's denied. The out-of-pocket cost for this medication is around $560.00 for a 30-day supply. I can't afford that.

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12:10 pm EST
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Express Scripts customer service

I spoke to Yeda on 11-06-15 at [protected] concerning the delay of home delivery for my prescriptions. She stated that they were delayed due to:

1. Prescriptions not received from my Dr- I had checked before calling and they were electronically sent on 11-04-17.

2. Yeda states that I had a prior amount of $1.84 from August 2015. I did not know this. I requested an invoice and she said Escripts doesn't do this.

She said that that is why my account is on hold. I
requested to pay for this and she did not accept the
payment.

Please help. I am disappointed and astounded by this type of customer service.

In summary my chronic care prescriptions were not filled or addressed.

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One fight at a time
, US
Dec 16, 2017 6:34 pm EST

It has taken them two years to figure out that you owe them $1.84? Something is odd. If Express Scripts is your pharmacy benefits manager, I would complain to the employer/Human resources. If Express Scripts just happens to be who your insurance company uses to act as your mail order, then I would call the insurance company and complain. Tell them that there is this mysterious amount that they claim you owe but cannot provide you with any information as to what it's for.

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Slau
, US
Dec 16, 2017 8:10 pm EST
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Thanks for the comment and suggestion. I felt so helpless and frustrated with them when the rep told me that.

I called Blue Cross and they told me to use my pharmacy in town.
I am changing insurance at the end of the year.

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4:00 am EDT

Express Scripts Never again

I hadn't read the reviews before using them and suffering now...
I have been their regular customer for about two years and I've had enough. Today is the day when I decided to cancel.
The last straw was when they did everything wrong for me. Confused prescriptions, measured the wrong amount and gave me a big mess and a headache. Worst of all that they didn't correct their terrible mistake.
So I am done. Goodbye, ES.

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1:37 pm EDT
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Express Scripts rx #: [protected]

When I initially called to inquire about the prescribe medication being shipped out to London, I was told that I may have to pay a small fee because it is temperature sensitive medication. So I agreed and went to proceed with the order. After few phone calls and verification the order was finally processed. But today I received an email stating that I need to provide a stateside address in order to receive the medication. So I called your office and asked about the email. After few transfers and waiting I was told that you guys do not ship temperature sensitive medication overseas. I have wasted over a month trying to get this medication, now I am 2 months over due dealing with the pain. This was a very poor process, if the policy is that you don't ship certain medication overseas I understand. But first your employee told me it can be shipped. Second, you guys verified the order and had multiple people look at the order and did not catch or paid any attention to where it was going. When it was finally all process after a month, then I get a notification that you guys don't ship the medication to overseas. I have wasted my time and money trying to call you guys and even my doctor on the phone with you guys trying to submit the prescription and prior authorization process. Now I have to go back and restart the process for my alternate option I was given. Because of your poor processing and looking at the details I am dealing with this pain. Thank you so much for this suffering.

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5:52 pm EDT
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Express Scripts correct rx qty not received

Fraud--charged me for a 90 day supply but only received 60 days worth of meds. When I received the rx, I did not dump out the pills and count them. However, on day 57, I realized that I only had 3 pills left. When I contacted the company, I was told, "so sorry--nothing we can do, it is past 60 days". However--the sixty day is from their ship date --not when I received the pills. I was one day past their ship date and they did not overnight ship, so I could not possibly have had the pills for 60 days. Fraud! Count your pills when you receive your order to protect yourself.

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10:00 am EDT

Express Scripts sending medicine not ordered

My husband received an order of verapamil that he did not order nor does he have automatic refill on any of his medication. There was a bill enclosed. We made 2 phone calls to customer service and were told he had ordered it online and we would have to keep it and pay for it. No one at our home ordered this medicine online nor did we receive a confirmation that it had been ordered. We and our insurance company should not be billed for something we did not request.

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Express Scripts Customer Reviews Overview

Express Scripts is a pharmacy benefit management organization offering a range of services aimed at making prescription medications more affordable and accessible. They manage prescription plans for employers, health plans, and government entities. Services include home delivery of medications, specialty pharmacy services for complex treatments, and a network of retail pharmacies. Additionally, Express Scripts provides tools and resources to help manage medication adherence and spending. Their platform is designed to streamline the prescription process for both patients and providers.

Express Scripts In-depth Review

Overview: Express Scripts is a prominent player in the pharmaceutical industry, providing a range of services to customers. With a rich company history and background, Express Scripts has established itself as a trusted name in the industry.

Services Offered: Express Scripts offers a comprehensive list of services that cater to the diverse needs of customers. These services include prescription fulfillment, medication management tools, network coverage, and more. Each service is designed to benefit customers by providing convenience, cost savings, and efficient healthcare management.

Pricing and Affordability: Express Scripts' pricing structure is evaluated to ensure affordability for customers. A comparison with competitors' pricing helps customers make informed decisions. Express Scripts also offers cost-saving options, making healthcare more accessible and affordable for its customers.

Customer Service: Express Scripts' customer service quality is assessed, taking into account the availability of support channels such as phone, email, and chat. The responsiveness and helpfulness of customer service representatives play a crucial role in ensuring a positive customer experience.

Prescription Fulfillment: The prescription fulfillment process is reviewed, focusing on the efficiency and accuracy of order processing. Delivery options and timelines are also discussed to provide customers with a clear understanding of the services provided by Express Scripts.

Prescription Management Tools: Express Scripts' online platform and mobile app are evaluated for their features and functionality. The user-friendliness and ease of navigation are important factors in determining the effectiveness of these tools in managing prescriptions.

Network Coverage: Express Scripts' network coverage is assessed to ensure accessibility for customers in different regions. The availability of pharmacies and healthcare providers is crucial in providing a wide range of options for customers.

Medication Formulary: Express Scripts' medication formulary is analyzed to understand the range of covered medications. Any restrictions or limitations on certain drugs are highlighted to provide customers with a clear understanding of their options.

Privacy and Security: Express Scripts' privacy policies and data security measures are discussed to ensure the protection of personal and medical information. Compliance with industry regulations, such as HIPAA, is essential in maintaining customer trust and confidence.

User Reviews and Ratings: User reviews and ratings from various sources are compiled to provide an overall assessment of Express Scripts' reputation. Positive and negative feedback is summarized to help potential customers make informed decisions.

Additional Features and Benefits: Express Scripts' unique features and benefits are highlighted, including special programs or discounts for specific customer groups such as seniors and veterans. Partnerships or collaborations that enhance the customer experience are also mentioned.

Conclusion: Based on the review, Express Scripts is evaluated as a whole, summarizing key findings. A recommendation is provided for potential customers, taking into account the overall customer satisfaction and reputation of Express Scripts. Final thoughts on the business and its impact on the pharmaceutical industry are shared.

How to file a complaint about Express Scripts?

Here is a comprehensive guide on how to file a complaint against Express Scripts on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create one on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Express Scripts in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas of concern such as account access issues, transaction problems, nature of the issue, steps taken to resolve it, personal impact, etc.
- Provide relevant information about any transactions you had with Express Scripts.
- Explain the nature of the issue in detail.
- Include steps taken to resolve the issue and the company's response, if applicable.
- Describe the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Express Scripts on ComplaintsBoard.com. Remember to use simple language and provide all necessary details without including any sensitive information.

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Contact Express Scripts customer service

Phone numbers

+1 (800) 711-5672 +1 800-282-2881 More phone numbers

Website

www.express-scripts.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Express Scripts Customer Service. Initial Express Scripts complaints should be directed to their team directly. You can find contact details for Express Scripts above.

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Use this comments board to leave complaints and reviews about Express Scripts. Discuss the issues you have had with Express Scripts and work with their customer service team to find a resolution.