The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Express Locksmith - NY, INC / Refused to take responsibility!

1 United States Review updated:

I had a lock placed in the front door of my apartment by this company and I was charged 360. Four days later I was locked out of my apartment because the new lock was malfunctioning. Being locked out I had no phone, no wallet, or any access to any internet connection. I was lucky enough to find a number for a locksmith who could open up the door for me (who again charged me 350). The initial company refuses to pay part of the charges form the other company since they state I did not call them. However, there was no way I could have called them since I was locked out, only 4 days after the new lock was placed, and the receipt and emergency number, were inside of my apartment. Had their lock not malfunctioned this would have never happened.

Sort by: UpDate | Rating


  • Le
      21st of Nov, 2007
    0 Votes

    Locksmith Complaints Skyrocket

    POSTED: 12:12 am EST November 21, 2007
    UPDATED: 9:33 am EST November 21, 2007

    ORLANDO, Fla. -- Central Floridians may be unknowingly handing keys to their home or car to criminals when calling a locksmith, a Local 6 investigation found.

    The state of Florida does not regulate the locksmith industry. There are no background checks, no licensing and no system of security for consumers, Local 6's Donald Forbes reported. Mary Baertlein of Winter Park recently called a locksmith and was shocked. "This is someone who clearly doesn't know his business -- if he even has a legitimate business," Baertlein said. "He shouldn't be allowed to be out there and it needs to be regulated." The Local 6 investigation found hundreds of Central Florida locksmith listings in the Yellow Pages and thousands online. However, at least one "Central Florida" locksmith company was located in New York. During the investigation, a Local 6 employee purposely locked herself out of a car and then called a company listed at Express Locksmith.

    A trace of the company's phone number led to other listings like A 24-Hour Locksmith, AAA Locksmith, Locksmith of North Orlando, 123 Locksmith and nine different other names. Several of the addresses listed for the company were bogus, Forbes reported. Legitimate locksmith Jason Gage of Abra-Key-Dabra Locksmith in Apopka said there needs to be some kind of state regulation to help protect the consumer. "If you ask me, a hairstylist has to have a license to cut hair," Gage said. "A locksmith should have a license to work on your house locks."

    The Better Business Bureau said complaints of unscrupulous locksmiths who overcharge or are inept have skyrocketed this year -- up 75 percent, Forbes reported. The key to finding a legitimate locksmith is to locate a storefront operation or trusted mobile locksmith before you need them, the report said.

    Watch Local 6 News for more on this story.

    Copyright 2007 by Internet Broadcasting Systems and All rights reserved.

  • Le
      17th of Dec, 2007
    0 Votes

    Locksmiths Guide
    Locksmiths Articles

    Monday, December 3, 2007
    How Illegal Locksmiths Hurt the Public
    Illegal locksmiths caused annoyances in New York and several other states by placing hard-to-remove stickers on private property. They further insulted residents and business owners by using fake addresses and phone number to avoid getting caught. This is a popular scam tactic for locksmiths who are in the business for the wrong reasons.

    There are an unbelievable number of illegal locksmiths across the United States who operated many different businesses under many different names while being licensed under only one name. Many illegal locksmiths place ads in yellow pages with phone numbers that connect to national call centers. The addresses they use in their ads either don't exist or belong to abandoned buildings. Operating under a business name other than the one under which the locksmith is licensed makes it impossible to verify their license for any state level recourse of action for recovery when there has been a scam.

    It is recommended that any locksmith's state license be verified before you hire him/her. Taking the locksmith's word for verification only makes your family security vulnerable. The scam artists have access to your home, your personal belongings, private information, keys, codes, and safe combinations. If your instinct tells you there is something vague about their answers to your questions, it may be best to follow your instincts. The locksmiths who are doing business legally and who are trustworthy should not mind satisfying your curiosity about their legitimacy.

    Fake locksmiths get away with their illegal scams because they catch people in a jam, in a hurry, too upset to take the proper precautions, and either too lazy to take the time to check credentials. They also get past the legal system because of the cracks in the system. Sometimes the very laws we make to protect us are the laws that can also harm us when misused.

    One way to tell if a locksmith is honest is to check the advertising for their locksmith license number. It should be posted on all ads, invoices, and business cards. The locksmith should also carry an embossed pocket version of the locksmith license. He/she should be willing to give you the license number when you contact him/her.

    There are some other problems with illegal lock pickers. Code grabbers are illegal in the United States, so an individual who refuses to show proper credentials and possesses one is obviously not a certified, registered locksmith. Although there are tools that a burglar uses that are legal for a person to have in possession, such as lock picks, these are not legal in all states. In New York, Illinois, and the District of Columbia lock picks are illegal. In some places, potential burglar tools are only incriminating if you've been suspected of committing a crime or are just in the wrong place at the wrong time.

    How could it be feasible to carry lock picks and other locksmith tools and be at the wrong place at the wrong time? There are lock picking games and events that allow for a lock picker to have possession of these items. There are people who are interested in such a past time solely for the entertainment value. So, not everyone who might carry the tools is an illegal locksmith or a criminal.

Post your comment