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Three out of four managers at the Express Clothing Store at MacArthur Mall are the worst. They harass the sales associates about harassing the customers about applying for credit cards when not every customer wants to be tied back to a store. One manager, is also disrespectful of an associates hours when I distintly heard that she had to leave when her shift was over. Instead he contributed to prolonging the closing process and told the associate that she can leave when he is finished. There was no way in leaving, because when the mall closes for customers, the associates are locked into the store straightening while the manager is making phone calls. Another manager, gets mad when an associate receives once to twice a week visitors in the store when the business is slow those days. Also, the managers are hypocrites on training. They give negatives marks for an associate not using something they have not even been trained to use. Something needs to be done before the company gets sued for having disrespectful, egotistic, worsome, hypocritical managers.
They have very bad customer services at Express customer service number as the matter fact there is no customer service but their recording machine with very few options or repeat the recording machine. Only choice is pay online or check in mail, buy very few credit card will accept unless pay with check in mail. Not worth using their credit card no matter what you think. Not worth the hassle!
I have recently left the company because I feel that all of the above is true. Not only have I read several other message boards dedicated to how over-priced it is, but that the management is terrible. I would never buy their clothes if it wasn't for the extra discount (only given once a month). It really stinks because I'd hate to think that I was one of those rude managers but at least I can say first hand - it ain't easy. I was forced to manipulate customers into buying more based on the promotions in order to make our daily plan. On top of that I was told to threaten the sales associates that if they didn't get credit cards they would get crappy shifts and less hours. On top of THAT I was held responsible for staying over payroll to straighten the store. Imagine 2 young lazy associates trying to refold an entire store, clean every window and mirror, vacuum, dust, mop, etc in 2 hours. Then I would get berated for leaving on time if the store wasn't perfect. Trust me - the associates and managers don't want to be there as much as the customers. I remember watching the people walk through the mall freely, feeling the anger build up inside like I was trapped in a cage of constant pressure, snobby wanna-be fashionistas, trying desperately to refold as much as possible before close. The clothes are ugly, cheap, and the management ride a very unrealistic high-horse.
My husband and I opened an account with Express about 6 months ago. I try to pay over the internet but my payment is always sent back from the bank. Then, they won't let me pay over the internet, so I have to pay over the phone. I have toddler twins so, it's hard to get out and pay at the store. When I pay over the phone, they charge me an 10 dollar processing fee. This has been going on for 6 months. Now, they have our card on hold. We always have money in the bank so I wonder why would they not accept our payment by the internet but rather by the phone with a fee? We decided to pay the card off in full and cancel it. This company is taking advantage of people and it's very wrong. We have been shopping there for 10 years and we aren't going back. Has anyone else had an experience like this?
I have to agree that their customer service is not the great reason why I closed my account with them, the managers are never nice and when you tried to talk to them they act like you owe them something I never had a good experience with Express and that is why I decided not to shop there anynore... they are the worst
their clothes are over prices and they are not all that you get better quality for less price and better customer service
I've never been so angry towards any store like today at Express. They had advertised buy 2 polos and get them for $24.50 each, instead of $34.50. Which sounded like a good deal. I went to the store because I received a coupon for spend $70 or more and get $25 off. Since I did not have enough, I was going to buy a pair of shorts for my niece for $44.50. This made it well above the $70. Well they rang me up, and it came to $95.80, and I left the store. After I walked out the door, I began to think, that $95.80 is a little too much, so I looked at the receipt, and sure enough, they had charged me full price for the 2 shirts. I was not surprised, because this is not the first time that they advertise a price, and then somehow their registers won't ring it up right. So I went back to the store, waited in line, and explained to the cashier, that they had advertise, buy 2 for $24.50, and they had charge me full price. So after going around for her for a while, she finally agreed that I was right. So she proceeded to start my refund, and when she gives me the ticket, it's only for $16.89. I explain to her, that the amount is a little too, and it should be more like $20. She says no, and I explain to her again, and again, finally someone else comes over, and the same thing. I'm the one that's wrong, finally they go get a manager, and she tells me that they are correct, and we go around and around for a while. She finally says to the cashier, "Just ring everything up again, because they're just not going to get it" I went off, and told her I know how to do basic math:
Wrong price Shirt- $34.50 Correct price $24.50
Shirt- $34.50 $24.50
Shorts-$44.50 $44.50
$113.50 - $25(coupon) =$88.50 $93.50 - $25(coupon)= $68.50
plus 8.25% tax ($7.30)=$95.80 plus 8.25% tax ($5.65)=$74.15
Total difference $21.65 not $16.89.
What really got me is the managers comment, like I was stupid or something. So when the cashier tried to give my coupon back to use again, I said " I don't need it, because I will not be shopping here anymore". Trust me, I've spent over $5, 000 in that store in the last few months, for my new job. Their loss, not mine.
I agree with Allison about the whole not-being -able -to -order -online thing. I think at this point in time, every store has that option. You'd think Express would want to keep up! It's very annoying. I just recently went to buy a specific shirt and of course they didnt have my size or a color I wanted...and usually I go online to check that out. Can't do that with them!
I am shocked by the lies and distortion schemes this company is using to cheat customers out of money.I have completely paid off my express card and called to cancel but somehow they put $ 10.00 on it altough I never used it and now that 10 has become 21.25 because they are charging me more than 50% interest on it.I have called repeatedly and told them but they keep sending me a bill with the interest going up every month.I will take it up with the authorities.Did any one else have a similar experience with this company.
My complaint is a bit different but I am not suprised at all by the first complaint. Sales associates who work at Express usually are a little egotistical but, I have had a good amount of nice employees helping me. I just wanted to rant a little about how you can't order clothes from Express on-line nor over the phone. What gives? I don't have an Express in my town and I work full time so it is hard to find time to shop. I usually do my buying over the internet. These days almost EVERYONE buys over the internet. I wish these people would give in to technology and just do this favor for those who cannot always make a special trip to the store when in need of something to wear. ANOTHER reason they need to do this is because I myself wear longs in pants and it always seems like they are out of stock. How much easier would it be to just let people order from home? GAH