Expo Furniture / Not replace defect item/dishonest
Alert to this furniture. It located at the Puente Hill Mall. Near by the Costco. Their furniture looks good price, I just received two Cherry wood desks, upon delivered, I noticed the color was faded and looked very cheap. The drivers told me that as long as I don't sign, they will return to the factory and redeliver the good one to us. It sounds fair. The next day I went to Expo again to reassure the desk that I ordered, indeed, the desk looks very rich in style. My sales rep. David was not work that day, I talked another salesmen, and he told me the same thing as the driver. I just be patient wait for the 2nd delivery. But one week later, I called the store; my sales-David transferred my call to the store manager- Richard. Richard was rude and yelling over the phone that either I take that original desks that the drivers deliver to me or he will charge me 33% restocking fee. So BE ALERT!! Expo Furniture is like a robber. If you want to buy from them, watch out your money is go to their pocket and without any customer service or return policy protection.
If you pay by credit card like me, my discover card told me since I already signed the agreement that in any cancellation of sale or order by buyer, I will be pay a 33% restocking charge of the total purchase price to EXPO Furniture. Please think twice, if you want to deal with this store. They don't listen to customers. They behave nice when you want to buy from them, if you don't pay 100% attention, which is they intend to make you not to look up the purchase agreement they specially designed for their own good and nothing for consumers. I don't want you to be upset like me. I didn't receive my two cherry wood desks. My discover card told me that they will credit me money but will deduct 33% restocking fee. I told my credit card company that why should I get charge for 33%, she said, you signed the store agreement, for any reason if I cancel the sale or order. I will get charge.
Please be alert this company, they for sure not like Costco, Target or the entire merchant in the USA. Expo Furniture is non protection to customers. They should be out of business from USA. If you ever want to buy from Expo Furniture, just think about that you are buying from flea market. You give away your customer service privilege. For rating to this store, I hate to say, but, this is the only store in my 25 years shopping experience, I would give the word: DO NOT BUY FROM THIS STORE.
If you really want to buy, look one more time on the purchase agreement, you are sign for a store, that tell you if dare to return the item you buy, we will charge you 33%, even for the defected item. You just have to take it as is. Expo Furniture is the robber. Stay away from this store. They have chain store all over the S. California. Their warehouse is in Cerrito.