Experian
reviews and complaints

On [protected] I took my vehicle to Sacramento to attempt to sell it to CarMax (Roseville) and Nissan on AutoRow in Sacramento. During the review of CarMax's cash offer they advised me AutoCheck (a part of Experian) had listed
2 (two) accidents reported for my vehicles VIN. I advised them I had only 1 (one) accident, which was correctly dated on their report as [protected]. Autocheck has NO detail for any accident, merely reports the date. The second INCORRECTLY reported accident on my auto's VIN was reported for 11-21-2007. Again, no details for said reported accident...which never happened. When I advised CarMax that at NO time was my vehicle in a second accident of the reported date, nor was it vandalized on any date, they told me they had to stand with the Autocheck report.
My offered cash buyout for my vehicle was substantially lower due to the Autocheck report.

The same day I went to Nissan In Sacramento, and after they assessed my vehicle they made a cash offer, which was substantially higher than CarMax offer. I accepted, and the manager soon came back to my husband and myself and informed us they had to take back their offer, as they could not sell a vehicle with two accidents. I again explained the Autocheck report was incorrect as to the second reported accident, and they said they too must stand with the reported accident. They advised I contact Autocheck for the correction, and possibly DMV .

I immediately contacted Autocheck with all the details, my VIN number, the incorrect date for their erroneous accident and a request for a correction. That first email was on September 20, 2010. The same day I went to DVM and stood for 2 hours to find out that DMV has NO reported accident for their purported accident date of 11/21/2007 for either my CSDL or my husbands CSDL as DMV do not keep records per VIN number, just drivers license numbers. They did have record of my actual accident on [protected]. I then went to Modesto Police Department, whom would have record of any accident or vandalism on my vehicle. They researched my vehicle VIN, my vehicle license plate and my drivers license number and NO accident or vandalism was ever reported on my vehicle EXCEPT the real one on [protected].

With this new proof from DMV and Modesto Police Department I again emailed Autocheck on [protected]. I had yet to receive any response from them but again informed them of the error on their report, my proof I'd gotten and again asked for a correction on their report as it kept me from selling my vehicle.

I further decided to check to see if CarFAX has the same information. I emailed them on [protected] and on [protected] CarFax responded to my request and sent me a copy of their report on my vehicle VIN and they have NO erroneous accident reported for the date of 11-21-2007.

With the new CarFax information, I again email Autocheck (having NEVER received a response to any of my emails) and again stated the facts in detail, requested a response and a correction of their MIS information.

No response. On October 4, 2010 I went to Experian website and emailed thru that site to customer service explaining my dilemma and my need for the correction in order to sell my vehicle. Believe it or not, that email came back with the same exact AUTO REPLY as all the other emails to Autocheck. I have never received a response to any of my 4 emails to them. CarFax responded within 18hours. AUTOCHECK IS NOT HONORABLE IN THEIR BUSINESS PRACTICES...AND DO NOT CARE ABOUT HOW ADVERSELY THIER REPORTS AFFECT PEOPLE. I plan on filing complaints with BBB and Federal Trade Commission. This is just wrong.

When you order your $1 Credit Report & Score, you will begin your 7-day trial membership in Triple Advantage®. If you don’t cancel your membership** within the 7-day trial period, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. I forgot to read the fine print stating you will be billed $14.95 each month that you continue your membership. After the first billing statement I sent a request to discontinue my so call membership. To no avail they still charge me for another $14.95 this month and have yet to respond to my initial and second request to discontinue service. If they are supposedly there to insure fraud charges to your credit card are not done. Why are they still charging me for something I ask to discontinue.

09/20/2010 09/21/2010 Info.FreeCreditReport.comInfoFCR.com CA
14.95

08/20/2010 08/22/2010 Info.FreeCreditReport.com InfoFCR.com C
14.95

I ordered autocheck.com's unlimited reports plus titleguard product. Afer checking some vin numbers, the website said my account needed to be verified by staff before I could continue. I then had to fill out a webform of the problem. You get an automated email that you will get a response within 48 hours. It has now been 3 weeks and I filled out the webform 2 different times. There also is no number to call support. Be careful if you try this product.

I was charged for servies that I was not given. I called them and told them I did not sign up for anything and they would not remove the charges. It's absurd and a fraud.

I, too was just asking why I was getting sent emails to my "Junk File" stating that my credit score was being jeopardized and I wanted Experian to check to see if everything was o.k. The next thing I know is that my checking account is being charged $14.95. I was under the assumption that it was a one-time charge to check out this information. Now, I see that this is a monthly fee. This is becoming a new way for companies to get extra money from people. You subscribe or buy one thing, and you get charged for additional things not mentioned.

These 3 credit report companies have absolutly are not reporting the right people or debts owed by someone else, a credit card was opened in the same name as mine and it isnt me but i can not get them to remove it from my credit, also my son and daughter in-law bought a mobile home in 2000 and it was put on property that i coowned with my son i sighned a paper stateing that i released the property they used as collateral if they failed to pay, so they didnt pay for it and they tried to make me pay for it and i quickly pointed out to mortgage company that i didnt co-sighn, i just released the property they stopped trying to bill me, but they put it on my credit report the company is vanderbilt, these credit reporting agencies need to look at what they are doing to inocent people

I recently opened an account with the three credit bureaus so that I may view my credit reports online. The service was advertised as “free” for all three – and indeed it was for TransUnion and Equifax. However, while opening the account for Experian, a screen made it impossible to proceed without providing a credit card number. The screen assured me that my credit card would not be charged and that the information was needed for verification purposes only. Several days later, I see that Experian has charged $14.95 to my credit card.

After speaking to a representative of ConsumerInfo.com (an Experian company), today, I learned there was “small print” that informed me that $14.95 would be charged if I did not cancel within nine days.

Let me first say, if there was information telling me of this paid membership, I did not see it. The “small print” was evidently not as prominently placed on the page as the request for credit card information. Had it been, I never would have proceeded with this transaction. And if it was not the intention of Experian to surreptitiously and unethically dupe consumers into signing up for this “paid” monthly membership, it would have allowed consumers to complete the “free” registration process before prompting them to join a paid monthly membership. Consequently, today I learned that if the membership was not cancelled within nine (9) days of “joining”, a refund or credit would not be made to my credit card. What a travesty!

These, and other unethical business practices, are exactly what consumers are trying to guard themselves against. And here is one of the top three credit bureaus endorsing and engaging in some of the same despicable and reprehensible practices out there. I am insulted and incensed that Experian has taken this fraudulent route of deception, and I again, request a refund of my money for this incorrigible act.

MY COMPLAINT IS WHY IS MY SISTER'S CREDIT (EXTREMELY BAD CREDIT AT THAT) ON MY CREDIT REPORT THEREFORE MAKING MY CREDIT SCORE EVEN WORSE THAN IT WOULD BE ? WE ARE CLEARLY TWO DIFFERENT PEOPLE AND HER SSN# AND NAME IS ON MY CREDIT REPORT. HER NAME IS CHRISTINA FRANCIS, AND I AM TINA FRANCIS WE ARE A YEAR APPART AND I LIKE TO THINK IM WAY MORE RESPONSABLE THAN I USED TO BE, I KNOW THAT I AM. THE CREDIT BUREAU CALLES IT A MIXED FILE, SO WHEN WILL IT BE UN-MIXED?, AND PLEASE SEPARATE HER INCOMMING BAD CREDIT FROM MY CREDIT.I AM IN THE OBVIOUS PROCESS OF CLEARING UP MY SERIOUSLY POOR CREDIT SCORE. PLEASE REPLY.

I accepted their offer for a "free" credit check. Without knowing, the began charging me $15 a month for what I later found out was a "membership." I didn't realize I was being charged for close to a year. When I called to complain and cancel the recurring charge, a person named Daphney said it was all laid out in fine print. She said I had to be a member to get the "free" credit report, thus the monthly charge.

Since they are based in Irvine, CA, I am considering filing a formal complaint with the Orange County district attorney. I think his name is Tony Rackauckas. He needs to clean up businesses in his jurisdiction. Maybe we should all phone his office and demand action.

I accepted their offer for a "free" credit check. Without knowing, the began charging me $15 a month for what I later found out was a "membership." I didn't realize I was being charged for close to a year. When I called to complain and cancel the recurring charge, they said it was all laid out in fine print. They said I had to be a member to get the "free" credit report, thus the monthly charge.

Since they are based in Irvine, CA, I am considering filing a formal complaint with the Orange County district attorney. I think his name is Tony Rackauckas. He needs to clean up businesses in his jurisdiction. Maybe we should all phone his office and demand action.

I applied for a free credit report from Experian - Credit Expert and decided to cancel it the same day. I emailed the Company and received a response to say they were looking into my email. I then found my credit card had been charged £6.99 and after a lot of searching, I found a freephone contact number for Experian and rang them. They said I could not cancel via email (funny the email I received did not say this!) and had to ring to cancel. They then agreed as a'Goodwill' gesture, to refund the latest monthly payment (which was news to me!) of £6.99. I then found I had already paid £6.99 which they have held onto. I would not knowingly have applied for anything with a monthly charge as I only wanted to have a quick glance to see if it was worth it and decided it was not. I believe this to be another scam as it is not made clear from the outset that you can't cancel the product other than by telephone and by then it is too late as they have your credit card details and take out the money!

I applied to Macy's for a Macy's card to get the latest offers.
I have no debt or mortgage.
I am a british citizen and visit here for up to 6 months a year.
I own my own home here and in UK.
My application was rejected on the basis of Insufficient information on file.
I phoned to request my report as stated in the experian letter.
I can not speak with anyone and Experian refuse to process my application without a social security number.
Try this lot for a put off without a security number they just disconnect you if the answer cannot be found automatically [protected].
I think that insufficient information should be a good indication of credit worthiness. I have no intention of using a credit card without the instant payoff option.
Experian Eat this

MY DEBIT CARD WAS CHARGED $14.95 ON [protected] WITH OUT AUHTORIZATION

01/31/10 0.00 0.00 Debit Card W/D -14.95
Comment:
Info.ExperianDirect.com InfoExD.com CA
Comment:
Date 01/30/10 24351780030656858841104 5968

I tried their 30 day free trial and emailed them to cancel.

How ever they then stol £6.99 from my credit card account for another two months and only after phoning and complaining did they agree to cancel. But refuse to repay the money stolen from my account.

They however will not destroy my credit card information which they hold on their computers.

As far as I can tell this site is some kind of scam site stealing money from people.

When i phoned the credit card company to complain the girl on the phone said they also stole her money for seven months before she realised

My husband and I were directed to Experian to get a 'free' credit report in October, 2009. We were leery that they asked for credit card numbers but went forward anyway. TWO different accounts were charged $14.95 per month, one for each of us. Different websites are listed on each bill and none of them get you to them. No phone numbers to contact them. Since one of our accounts was a debit the bank removed the charge but it comes again every month. Finally customer service at my Old Navy Visa gave me a phone number that worked. They told me that somewhere in the 'free' credit report website it told us we had to cancel our 'membership' within 7 days or we would be billed the amount each month. Kept asking for SS numbers which I refused to give. Offered one months refund, still giving them a $60 profit. I didn't let up. They have now told me to fax the three months of statements from each account in order to 'review' it and someone will then call me. We'll see. The phone number is [protected] in CA. Don't be intimidated and good luck!

We were robbed of several thousand dollars worth of merchandise during a burgurly of a storage unit in Monument, Colorado. We felt some or perhaps all of our personal information may have compromised. We contacted Experian to report this and to get our "free" credit report. This situation has gotten out of hand. We do not need a monthly report. We do not want any more funds taken from my wife or myself. Her name is Dorothy Tiry and my name is Dale L. Tiry. We called the Ent Federal Credit Union and requested that no more requests for payment be honored. I want my name and my wife's name removed from youir active files. We feel we do not need your services at this time.We tried for hours to contact you by phone without and success.

Dale and Dorothy Tiry 243517893278542569186
24351789324284124072176

I have a charge on my credit card for Info Experian Direct.com Info EXD.com CA - there is no phone number or any way to contact this company to let them know I do NOT want this service. I have a charge of 14.95 Jan 9 2010 and I tried to send an email but it did not go thru - no other way to resolve this unless I dispute the charge. This company I believe this is a rip off way of trying to get a free credit report. I do not believe this is the actual Experian Credit Service company doing this.

I applied for credit at my local credit union & was turned down & suggested that i get a free credit report at freecreditreport.com. I did on 12/7/09 & what was told to me that disqualified me for the credit was not on my credit report, nor anything useful to me at all. i then got a charge, on my credit card, ref# 2435178ACNB0FQVBMN with a charge of $14.95 i was unaware of and on the web i would be charged this once a month with nowhere to advise that i did not want the service. my first notice that i was signed up for this was through my credt card bill i received on 12/24/09. Merry Christmas for a charge that i cannot afford.

The three credit bureas perform very unfair and even maybe discriminative practices. 1. What does they way you drive have to do with your credit . Your insurance rates should only be based on how you are as a driver. 2.What right do they have to lower my score because of inquires that people do without permission. 3. If you have credit card debt, you are punished if you or the Bank closes it because of inactivity, your punished. I am tired of these angencies deciding how long a negative can be put on my reports. 4. They do not help the consumer but seems to always help the creditor when a complaint is filed against that creditor. I am tired of unfair practices when it comes to good honest people's financial future. We need changes in these reporting angencies practices, because they are causing financial ruin in people.

There was a moment during august that I asked for a credit history without any cost.

The problem was when I saw a charge in my credit card statements for $29.95 not only in August 4 but in September 4/2009 too.

Is there any agency or someone that can help not the companies but the costumer in cases like this?