Expedia
reviews and complaints

I booked the tickets for Mumbai-New York on 9th May for the travel date of 14th May. Itinerary got updated on Expedia's site within 5 minutes of purchase and I got the PNR number from the itinerary and called up virgin Atlantic to reserve my seats. My seats got confirmed with virgin and I got PNR of jet airways from them. Then called up the jet airways and gave my meal preference. Everything was going smoothly.

Then next day morning I.e on 10th I get the email stating that airline has not acknowledged it so, we can't provide with the ticket . You have to cancel existing tickets and get the new tickets with updated price.

If airline has booked my seats. Everything else is done. How can Expedia not provide me ticket? How that's even possible?

I travel a lot and have never ever heard or seen this kind of incident. And on top of that you say that the tickets will be automatically cancelled by your system. I mean what kind of system is that which cancels a ticket after letting a traveler book it. It was your system that showed me the price of that ticket, it was your system that allowed me to book it. You took my money and I went on to confirm seats with the airlines. After all that, you say that prIce changed so tickets will be cancelled. Whose fault is that? If that is how your system works then I am sorry to say that it's a complete disappointing with no regards for consumer.

I am not going to let this go. It doesn't make sense at all. I ask you to provide me the tickets at the price I booked them or else I will be forced to take legal action.

This is the email I sent to the hotel-Any assistance would be appreciated.
My name is Tiffany Thielemann-Mera and I checked into your hotel on May 3, 2018 at approx. 8:30 PM from California.

After a long day of traveling my family and I were looking forward to unpacking and relaxing, but to our surprise the minute we walked into the room, the aroma was filled with mold & cigarette smoke.

We proceeded to move our stuff in, examined the mattresses and noticed what looked like to be evidence of beg bugs, the ceiling in the bathroom was covered in mold spots & there were unknown stains throughout the room on the walls, counters, etc. This room was completely inhabitable! We tried to turn on the A/C to air it out, but that did not help. We had to open the door to help ventilate since the windows did not open, again that did not help either.

After about an hour or so I decided I would visit the front desk to see if there were any other rooms available that were better than this that my family and I could stay in. We were going to be there for 4 days and I knew that we could not stay in that room.

The young lady at the front desk was very helpful and had the maintenance personnel take us to view another room. That room was the same; the smell of mold & cigarettes & dirty! We proceeded back down to the front desk and then were shown a 3rd room, again the same issue. We were at a loss. I was already getting a headache from the stench of mold as I am highly allergic and we decided that it was not in the best interest of our family to stay there and proceeded to check out. At that time, the young lady at the front desk let me know that our reservation was non-refundable.

We left the hotel at approx. 10:30 PM on May 3, 2018. So we were checked in the room for approx. 2 hours and I was not refunded. AS I understand it, the "non-refundable" portion of those terms refer to if we did not show up & check in, in which case I can see that I would not be entitled to a refund, however this hotel was completely inhabitable with no other options available for me & my family. I had asked for a non-smoking room, but yet each room smelled like smoke as well as a highly dangerous odor of mold, and you could see the mold in the ceiling of the room!

Since we only did stay a short time and I am sure you were able to book that room for the remainder of the time, and there were no other options for us, I am asking that you please refund my money. If not, I do plan on taking legal matters to retrieve it. Total cost was $332.12.

For the benefit of your customers it would be wise to get each unit inspected for mold & renovate. After leaving the hotel I came down with a severe headache and all I could think about when we left was that there are so many small children that visit your hotel that could become very ill. It is appalling that you would sacrifice the safety of people to make a dollar.

I can be contacted at [protected] and would appreciate a quick response to this email. Please also see attached photos.

I bought a business class ticket on Aer Lingus for travel Vancouver->Toronto->Dublin->Duesseldorf, and return from Dublin to Boston. My plans that involved the time between Duesseldorf and the Dublin return have changed, and I wanted to return three days earlier...same flight, same class, same airports -- just a different day. Of course the airline refuses to change the ticket, claiming that since I booked through a travel agency I need to change through them. Ha! I think that's just another way to avoid having to do anything for a customer. But I digress...I phoned expedia.ca from Germany, and surprisingly, was connected within a few minutes. I explained everything and what I wanted to do. The agent said he would have to contact his supervisor, so after some four or five minutes on hold I got the supervisor, to whom I explained the whole affair again. He said he would have to contact the Aer Lingus office to authorize the change, and they (Aer Lingus Canada?) weren't open. But he would call back in some four hours. After explaining that four hours later would be 2am in Germany, he agreed to email the result. About 6am in Germany I got a phone call (from Phoenix!) by someone claiming that it would cost $3752.00 to change the date. I exclaimed that this was much more than I had paid for the entire return flight, and was told that there were no business seats available on the flight, only first-class. Hence the extra charge. I asked him to check the next few days afterwards, and each time he assured me there were no business class tickets available, only first-class. So we hung up. I went on to the Aer Lingus website and discovered two interesting things: (a) Aer Lingus had many business class tickets on all their flights Dublin->Boston during the days I was asking about. (b) Aer Lingus has no first class cabins on any of their airplanes.
I tried again to go to customer service at Aer Lingus to explain that Expedia.ca wouldn't treat me honestly, but you can't even get through when you type in your confirmation code. The automated system just says to "contact your travel agent". ...as if expedia.ca were really an agent in the normal sense.
Expedia.ca is full of lying a**holes at the "supervisor" ranks, where apparently duplicity and evil is the main characteristics required for those positions. I wonder if their mothers know what they actually do for a living.
never, never use expedia.ca except to find convenient flights. Then go to the airline or your private travel agent to do the booking!

I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it's May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.

I had booked a vacation and received conformation and nothing was in the paper work started to arrive at airport 3 hrs in advance to check in or computer will not let uou check in.I spoke to a supervisor she said i should of basically used common sense which i never flew international before i already paid 1, 900 her end result was pay an extra 2300 for your 3 day vacation thats your only option.

Itinerary #[protected]

I booked a 4 day Base Ticket to Disney World. When I tried to apply for the Fast Pass on Disney's website, it required a Disney Tkt # (learned this after calling Disney customer service. Was told Expedia should have supplied this to me a day or two after I purchased the tkts.). I called Expedia on 5/4/18 and spoke to Dawn. She could not find the number so called Disney herself. After being on hold an hour she could not get the number on her computer. Meanwhile in background there are people literally screaming at the top of their lungs as if I was at some frat party. I could hardly hear the CSR. This is how you do business? Your call centers behave like this? I asked for a supervisor and was put on hold forever. I hung up. Dawn called back, put me on hold again forever so I hung up again. I have better things to do with my time than sit on hold while people are partying. SO UNPROFESSIONAL! Because I purchased my tkts with Expedia they are non refundable. I cannot even adjust the date as I could if I bought with Disney but NOT with Expedia. I ended up having to purchase another one day pass for my wife and I ($308) to fix the problem. Your organization is a joke! You ripped me off. I have no Fast Pass as you cannot even do your job and present me with the proper credentials for Disney (as Dawn was told when SHE called Disney).

This must be resolved immediately!

Before I booked my flights to Russia from LAX I called Expedia to tell them that I needed an upgraded seat because my wife has severe back problems. They quoted my how much the seat would cost to upgrade and told me once I booked the reservation that I could simply call back and they would take care of it or I could call the airline directly. So I listen to the representative and I book the flights. I called the airline directly and they told me I could not upgrade my seat and that I needed to call expedia. So then I call expedia and they hang up on me every time after approx 40 minutes of holding for them to get airline on the other line. Also the representatives never call you back even after they ask you for a phone number in case you get disconnected. Now it has been over 24 hours since I booked the reservation because I simply do not have hours and hours to spend calling them back and holding for hours. So they now say I need to pay 200 dollars per person per flight in modification fees for my flights which add up to 1200 dollars. This is such a scam and such poor quality of service. I never will book with them again if they do not make this right.

Hi Expedia team,

I want to complain about a very poor customer experience with the expedia phone agents for my latest flight reservation.

Please refer the call recordings and the notes for my interactions with expedia agents. They have made 3 agent errors while booking my flight tickets and yet now I do not have a confirmed tickets for which I have already paid the fare.

I have the evidence and confirmations that the tickets were booked. Today, I have realized that they tickets are yet not booked and they have made an error.

I have spent more than 6 hours with the agents and was subjected for long hold. I am very frustrated and this is my poorest experience of all of last 11 years of loyalty.

I want someone to call me on my number +[protected] and resolve this. I am stuck with all the money paid and NO confirmed tickets.

Thanks,

Pallav Neeraj

Dear [protected]@Expedia
I had made reservation through Expedia for one night stay for 4 people at hotel holiday Inn London West 4 portal way London W36RT for stay on 31st May 2018
The payment of Rs. 6857.86 was debited to my Yes Bank credit card on 4th April 2018 vide transaction no. MT18096005000010000128

I have not received confirmation from the hotel about reservation being confirmed despite 3 weeks gone

Please ensure I get the reservation as per payment made

Warm regards
Simranjeet Singh
India
[protected]
[protected]@Gmail.com
[protected]@Gmail.com

In early March I booked a round trip fare through Expedia with hotel to attend a wedding in southern Norway in late May. The total price quoted was approximately $1350, however when I received the bill the price increased approximately $1150 (84%). It took over 2 days and a total 5 + hours of wrangling via phone, numerous times being put on hold indefinitely, lots of transferred and dropped calls. Not to mention conflicting information, outright lies and generally a stiff reluctance to resolve their costly mistake. The 1st day I called they seemed disinterested in hearing my complaint and repeatedly asked if I wanted to cancel. Which included a $300 fee and non refundable with only credit with Scandinavian Airlines. I wasn't satisfied paying a $300 cancelation fee for the travel agency's error, so I persisted. Finally, I was told by an Expedia supervisor they would send me an email after reviewing my case. 5 days later their email stated that the $2882 charge was the standard fare for this itinerary. Clearly a false statement since I have checked the rates for this booking numerous times from early March to late April and they were consistently between $1250-$1350.in addition, I was told I could've cancelled my itinerary within 24 hours after receiving my email confirmation. I searched all of my email boxes and never received a confirmation email for this booking from Expedia. After more intense discussion I was offered a $500 refund, which was well short of the overcharge of $1150 and therefore unacceptable. Finally after another long hold I was offered a $900 refund, which was still probably the best I could hope for minus litigation Later I tried to cancel and rebook my itinerary for nearly the same price I thought I was paying initially. Nevertheless, Expedia was consistently adverse to resolving this issue in an ethical manner. What I finally offered were two options. One that included no guarantee of the final price if I booked a new itinerary and cancelled the old one. The second choice was if I cancelled the original itinerary first then rescheduling another with a better rate listed on their website I couldn't use my Scandinavian airline credit for this booking. A classic Catch 22.in the end I was literally robbed of approximately $250 and told I should be happy I got a refund (my money!) of $900. After this ordeal I will never do business again with Expedia and advise others to avoid them as well. I am currently considering litigation.

Dear Sir/Madam,
Reference: Saudia Flight 637
I am writing to you in connection with the above flight which I was booked onto. The flight was supposed to depart from [Riyadh] at [5:45], but was cancelled. They left us at the airport for the next flight next day. I was on my honeymoon and they did not give us any accommodation. They did not give us a hotel at the airport. There was two flights on another airline that was supposed to go on the same day but they did not let us on these flights. I am a doctor and I had to be in the country the same day the airline was rude to us.
Passenger(s): ABUHASSAN/HALA, RENNO/ANAS
Expedia Itinerary Number: [protected]
Saudi Arabian Airlines Confirmation Code: OEKRQU

Male to Riyadh
Flight Details Saturday, Apr 07, 2018 at 1:15 PM
Saudi Arabian Airlines Flight Number: SV786
From: Male (MLE-Male Intl.) Depart: 1:15 PM
To: Riyadh (RUH-King Khaled Intl.) Arrive: 4:10 PM
Status: CONFIRMED Class: Coach
Equipment: Boeing 777-300ER

Riyadh to Amman
Flight Change Details Sunday, Apr 08, 2018 at 12:45 PM Apr 7, 2018 at 5:45 PM (change) Change in Flight
Saudi Arabian Airlines Flight Number: SV 637 633 (change)
From: Riyadh (RUH-King Khaled Intl.) Depart: 5:45 PM 12:45 PM (change)
To: Amman (AMM-Queen Alia Intl.) Arrive: 8:00 PM 3:00 PM (change)
Status: CONFIRMED Class: Coach
Equipment: Airbus A320 Jet

Yours faithfully,

Anas Renno

Searched for a car in Cancun. Offers included MXN 750, 000 liability insurance. See screen shot attached.
Reserved car through Expedia. See attached.
Went on the Alamo website, found the reservation and printed a confirmation which clearly states that the liability insurance is included.
When arrived at Alamo they refused to give me the car unless I purchased the liability insurance.
Contacted Expedia Canada - They said they can't do anything. Had the audacity to ask me how I thought an $18 rental for 12 days included liability insurance.
My response was that A. That's what the website said and B. I have purchased before and got the cars for the advertised price.
Obviously there is a kind of scam going on at Alamo. The thing is, ALL rental rates in Cancun on Expedia are ridiculously low. It seems like the plan is to show a low rate and then make money on the TPL.
I could understand that on the Mexican side but what I can't understand is that Expedia could be a part of this.
Instead of USD$18 I was forced to pay USD$308 or otherwise would not get the car.
As I do have another reservation for a car in December I have to ask Expedia to step in and have USD$290 refunded to me from Alamo, as well as providing some sort of documentation and assurances that I will not run into this scam again with any of the car rental companies.
In any event this is false advertising and Expedia Canada would not do anything for me.
I hope to hear back in 7 days or would be forced to take the matter to a Canadian Small Claims court.
Thanking you in advance for your assistance,
Niv Ben-Haim
[protected]
[protected]@rogers.com

I made two phones calls to Expedia, in attempt of addressing one simple problem: I couldn't find my itinerary anywhere in my account. After two call of more than 30mins each, the problem is still not resolved. I then requested simplying sending me via email my itinerary so I have my travel information, but after 24hrs waiting as they promised, still nothing happened. Super disappointed and wouldn't use Expedia for any booking in the future. It's time wasting and no sincerely apologies have been provided either.

I asked for a refund on an excursion that was booked by Expedia for a time that didn't even exist. I showed up to the exertion and was turned away because the time Expedia booked me was not available. $234 is a lot of money to me and I want it back for the inconvenience. Customer service is terrible and every person I speak with doesn't make any sense. The first person said my refund was approved and I'd have it in 7 business days. The second person I spoke with said they are still waiting on approval to refund me. I just want someone to guarantee that I will have my money back. It's not my fault that I showed up and was turned away.

I had to rebook a flight over the service Hotline
1. Expedia released a payment on my credit card to AIr China without confirmation of the card details, meaning they saved all the details without asking
2. THey did not issue a receipt for the rebooking
3. After 1 month with customer service, they still refer me to the Airline with which I never had contact togety receipt

I purchased a ticket Milwaukee/Nairobi/Milwauke. But I got the wrong date of return on the ticket. I have been trying to ask for correction of the date of return, which should be around 3 months after arrival in Nairobi, i.e. change return date to 26 July or any date afterwards.

Expedia informed me that the airlines charged money to make change. Secondly, the only way is to cancel this ticket altogether and purchase a new one-way ticket to the tune of US$750. expedia said this is so because there is no value left on the ticket once used partially even if I paid additional protection money. I confirm to them that there will be no return on 26 April and will do no -show but they said I should ask for cancellation, which I did and attached. Hence my disappointment with Expedia

My family and I took a 5 hour flight to Puerto Rico. We stood in line for an hour for a car that was reserved through Expedia over a month before the trip. Once at the counter with confirmation information Enterprise said our reservation was not in their computer. We immediately called Expedia and they said there was nothing they could do even with the confirmation that was found in Expedia computer. Enterprise at the airport claimed they only rent via reservations. We were stuck with no transportation. Had to pay $60 to get kids settled in condo then pay another $60 to locate a car rental. Called Expedia again and no help I was told I am sorry just go online and rebook it and to cancel the original reservation or we would be charged for a car we never got.

I am writing this because I just had a very unpleasant experience with Expedia customer support. I booked a flight and then realized there was an error and cancelled within 20 minutes of booking. I got the confirmation email that it was cancelled and rebooked a new flight. A few days later I notices a charge for the flight I cancelled itinerary xxx. I called Expedia and spent an hour and a half being told I did not cancel the flight within 24 hours. Mind you I have the cancellation email with the time stamp. They never asked me for the email and finally said I would get a refund in roughly 8 weeks. Never taking responsibility for their systems error. I told them that was not acceptable for their mistake and was sent to a supervisor. The supervisor just reiterated what the customer support rep stated and would not do anything further. I finally said I would dispute the transaction with my credit card company and the supervisor said "that sound good.If you need us to send any documents let us know. "That is a joke of a response. Your company charged me in error and you would not do anything to resolve it even when I have the documents to prove it. 8 weeks to process a refund if that even gets done is way to long. The supervisor should have had me email my cancellation document and process the refund immediately. I have no hope Expedia will do anything even though they should process the refund immediately but want others to know what kind of company this is. Please note I just spent almost 2 hours on Facebook pm with jb and that was a big waste of time. He said the exact same as the other reps about 8 weeks for a refund even though Expedia processed a ticket I cancelled within there 24 hour policy. I even gave him the document proving the airline ticket reservation was cancelled with time stamp but he would do nothing but blame the airline. I would recommend using any other service not attached to Expedia. Hope this helps others

I bought 3 waivers for 3 travelers. This is a worthless program and a scam. I tried to make a change to a hotel stay by deleting a day and your people want to charge me more. What kind of waiver protection is that? The terms are not favorable. Only one change per trip. Only covers change fees. Your people were unable to make the change on the phone with the hotel and get me a refund, but when I called myself, the hotel had no problem with trying to re-book the room and provide me with a refund for my last day.

I would like a refund for the 3 trip waiver protection plans I purchased because they are worthless!

My husband booked my daughter on a flight from Indianapolis (IND) to Washington (DCS) on 27 April 2018 for my military retirement. My daughter, Jessica Weatherman, is in the Tennessee National Guard and got called up for a short notice deployment. She left 16 April 2018, and right now, won't be back until 5 May 2018. She will be out of country on 27 April 2018. I called Expedia to cancel. They said they would give me a credit for the flight which was $120.30. I got the e-mail and will be charged a $200.00 rebooking fee. So, that would make me have to pay an extra $80 to rebook despite the fact that my daughter was was called up for military service. I have never had that happen when booking directly with an airline, which is what I will do in the future. The prices were actually the same, my husband just booked through Expedia. Unless the rebooking fee is waived, I will never again book on Expedia. Ticket from Expedia - [protected]