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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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10:42 am EDT

Expedia airline flight from stt to dfw on the 23rd of october 2017

I was booked on a flight leaving STT to DFW connecting in Miami. The flight was cancelled, but later I found out that the flight never existed. I was literally stranded on the Island because I was sold a ticket that could never be used. I just checked and that flight is still being offered although it does not exists. Due to this oversight on whom ever part I encored extra expenses in efforts to make it back to DFW. The experience was disheartening, an emotion that was exacerbated by the circumstances of my travel and current situation. I was traveling to STT for a funeral of a family member that pass. It was already a hard decision because my wife is battle-ling cancer. But we made the decision that I should go. Being stranded was not an option because I had to get back to be ailing wife, and American said the closest date they would be able to accommodate would have been the 31st of October. So I was never and could never have used the part of the ticket from STT to Miami and on to DFW on the 23rd of October. There is only one flight leaving out of STT per day, so I had to catch a flight to Puerto rico which cost me 165.00, then a flight from Puerto Rico to DFW connecting in Newark NJ for about 800.00 dollars with the extra bad fees I was out the amount of 965.00 to make it back to DFW. I would like for Expedia to reimburse me for the extra expenses encored in my travel.

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2:57 pm EDT

Expedia hotel booking never completed

Hi, Booked via Expedia and travelled to another country to realize we have no booking. Somehow reached them and they sorted out with the hotel only the hotel having us charge without telling us on our credit card.
Trying to reach Expedia. Call centre guys hang up saying they will get back (happened 4 times) and email has not been answered since 12 days. And corporate headquarters won't pick up. The complaints link on the site error out after I submitted my complaint. Basically they can't be found. Thinking of taking to media perhaps? maybe thats how they will wake up?

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12:15 pm EDT
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Expedia expedia refused to refund my tickets, 10 minutes from purchase

Ref: itinerary: [protected]
Last night I purchased a pair of tickets from SFO to Montreal, Canada. I also purchased travel insurance and paid $50 to cover both tickets. 10 minutes after I made the purchase I realized conflict with my wife's schedule, after discussing it with her, we decided to cancel the travel for now.

Nice last night, 10 minutes after purchasing the tickets, I have been talking on the phone with Expedia's agents for a total of at least 5 hours. They refused to refund my ticket. They basically said this is a "Bargain" price and is no-refundable.

The last gentleman I talked to told me "You are talking to the highest escalation department and there's nothing we can do for you!". This is absolutely unfair, especially for someone who's been purchasing flight tickets and hotels through Expedia for the last 10 years. I am so frustrated and don't know where to go with this.

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8:56 am EDT
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Expedia city line hotel philly pa

It was a horrible hotel. It was over priced! There was no coffee, no tolitries, no phone, no thermostat. The website was misleading! It was a dirty room. I got hives! Parking garage was dirty. There was garbage everywhere and dirty underwear in parking lot. Staff was not professionally dressed. No bell hop the list could go on. So displeased. It should be taken off Expedia. Expedia wanted us to pay for another room and there was no refund!

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3:49 pm EDT
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Expedia a hostel that I booked and that you said I would not be charged - but was charged and have not been paid back after 1 month

URGENT

I made a reservation at Casa Torices Real, Cartagena, Colombia on the 25th September via Expedia. I was told that I would not be charged until the 9th November. However, I was notified by my bank that I was charged an amount of ZAR (South African Rand) 3065.30 �" which is an approximate amount of COP 665 442.61 or US$ 226.35 from this hostel. I immediately cancelled the booking. As you can see from your records of the cancellation I was supposed to get a full refund of the deposit from the hostel. I have sent numerous emails to you and the hostel and I have phoned the hostel - and they PUT THE PHONE DOWN ON ME and I have still not received the money back into my account.

Please can you ensure that I have my funds back into my account as a matter of urgency as it is now nearly 4 weeks since this incorrect payment was made. YOU EXPEDIA, GUARANTEED THAT I WOULD NOT BE CHARGED.

THANK YOU

Expedia Itinerary number: [protected]
Garth Klein

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10:55 pm EDT

Expedia extended stay of america

I reside in Santa Rosa, CA. Because of the recent fires in Santa Rosa, my entire neighborhood was evacuated, therefore I had booked a room with Extended Stay of America from 10.12 to 10/20.
on Sunday I was notified that the power is back on and I checked out of the hotel and drove to my house in Santa Rosa. I had called Expedia with an update about the early check out. Expedia notified me that Extended stay of America will only return to the and credit me for 3 days instead of 5.

Extended stay of America are profiting from the misery of people that were evacuated and those who lost their homes. Expedia the same.
I demand that my fee for the 5 days i did not use will be refunded to me ASAP.

I had a very bad stay at the extended stay of America. I will never use this brand again as well as Expedia.

I demand that Expedia will refund the customer for 5 night.

Please notify me email or text.

my phone number [protected]

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10:09 pm EDT

Expedia flight/customer service

Why to book your vacation with a travel agent and why never to book a vacation with expedia.

When I found out from my doctor that I had a tumour in my uterus as well as one in my kidney I decided now was the time for a vacation. My boyfriend and I have never traveled together and he had never traveled outside of canada and the united states. My family and I have been travelers for as long as I can remember. Normally, I book my vacation with a travel agent as well as a few vacations I had recently booked with tripcentral. However, I received an email one day from expedia. Apparently, I was a valued customer and was eligible to receive 50% off for my next booking. I was excited, so I used this "amazing deal" to book me and my boyfriend's flight to iceland. For about a month, life seemed good. I did notice that although expedia sent me a confirmation for my flight, when I
Followed the link, it always said my tickets were still processing. Today I called expedia. After being on the phone with them twice for over an hour each time, here is what I have been told. My tickets were never processed and therefore cancelled. I was asked why I had never been contacted by wow airlines and told that my tickets were cancelled. Implying it was wow's fault and that somehow I would know why I wasn't contacted. I was then told I could rebook my flight. For the current price wow airlines was selling tickets. So much for being a valued customer and receiving 50% off my booking! When I asked to receive the same price I was quoted before I was transfered. To a supervisor, and then again to cooperate office. I was told by cooperate office that I would have to be on the line while they contacted wow airlines as well as my credit card company to see why the payment hadn't gone through. Basically, they wanted to to see who was to blame before they would be willing to help me. I had to start work so I would have to call back. I was sent an email from cooperate office with instructions to call back, a case number and a brief recap of what happened. When I called back, it was the wrong number. I waited almost 20 minutes on the phone to be transferred to find out the case number given to me meant nothing. I had to explain the entire situation again. And then again when I was transfered one more time. Eventually, I talked to another supervisor who informed me that it was expedia who did not send my credit card information to wow airlines. This is why my flight was cancelled. He then told me he was going to call cooperate office again to try and figure something out for me. So I could get the same tickets at the same price I originally bought them for. I was on hold for about 25 minutes when the line disconnected. The supervisor called me back and left me a message stating that they would still like to help me and to please call back. This entire experience has been a nightmare. Hours on the phone. Being discontected constantly. I will now have to spend extra money on plane tickets or else loose money on the hotel and car I have rented for our trip. What was supposed to be my santuary before I have a very scary surgery has turned out to be the worst travel experience of my life. I am hoping my story can help others. Use a travel agent, someone who cares about making your travel experience pleasant. Who really does value your business and takes care of you from start to finish. You will never receive this level of customer service from expedia. 100% disappointed.

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8:25 pm EDT
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Expedia canceled flight

# UOACYT I was suppose to come back at oct9 with direct flight from cmh to JFK last min flight was canceled I was given a diff flight for next day/ I refused since I had to work and couldn't take Day off. I was given a new flight not direct but with s stop at Washington and not coming to JFK but lga. The flight from Washington was canceled too. I was since 1:30 on the way back to New York w no success. I was given again a new flight at 6:00 am next day something I couldn't accept. I asked to be stand by on the next flight but there were at least 20 people in front of me. And than the worst happened - American Airlines representatives decided to do upgrades to people who are not on the 9:40pm flight( originally 9:00) but on the one after it and let them go in instead of letting me go on it and I'm waiting since 4:30pm over 5 hrs in the airport! I was so mad and I'm mad and I want my money back - I will report that to the better business bureau I came home at midnight ending up paying for an ubar from lga paying for kosher food since I can't have any other food and very late st home. I'm extremely upset

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7:20 pm EDT

Expedia customer service

100% disappointed in service. You have lost a customer for life. I bought a $600 plane ticket with $50 extra for the cancellation service. My husband is currently deployed and we were scheduling his flight home for a 4 day leave before he leaves for 10 months! I not only spent hours being bounced around but also got zero dollars back including the cancellation policy I paid for as "serving your country" is not a valid reason but "losing your job is". When did unemployment rank higher than the men and women who protect us on a daily basis? The ones that leave their family, friends, and home for a year on end. I expected more from a large company. My last call I demanded to speak to a manager and was told no. Who tells a very upset customer no when they ask for a supervisor? Deployment is not easy, a little help would have been greatly appreciated. Instead the people within this company made a hard situation that much worse.

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Doug Vark
, US
Jul 25, 2018 4:17 pm EDT

I booked a cruise on Expedia, the cruise was cancelled just before the departure. I call Expedia several time about a refund, and still have not received my money back. Don't use this service, you have an issue you will never get your money back.

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DarpanLal
, PK
Nov 09, 2017 1:19 am EST
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I had been cheated by Expedia. Co.in.All Evidence have Pls any body can Help +[protected]., Darpan on 27 Sep 17, 22.30am No Solutions yet.Sent Several Emails!
1, booked 3 ticket, charged 4 ticket.
2, Shown Rs, for Pakistan mean PRs, or should be $, or 3 alphabet currency.
Claimed & Charged INR!
3, Within 10 Hours of Booking, tried to Cancellation, they charged $250/Ticket(Against international, airlines & Expedia policy of 24 hours)

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Betty Ide
, US
Oct 21, 2017 4:49 am EDT

Worst company ever for refunds and staff who don't know what they are doing. Why does it take 48 hours to sort out a problem that is obvious. Booked room but hotel was shut ! No refund offered - this is disgraceful

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2:54 am EDT

Expedia refund for a cancelled hotel booking

I booked a hotel through ebookers with a free cancellation option. As I do regularly I check the prices to make sure I'm getting the best deal. I found the hotel cheaper through expedia (same company as ebookers!) so cancelled the booking (phoned ebookers and they were very sketchy about price matching the difference) As I had previously cancelled a booking and had my refund within 24hours I was not concerned.

No refund has ever been processed on my account for this booking. I have spoken with members of ebookers staff who in my opinion are the most unprofessional people I have ever had the misfortune of encountering.
I have tried emailing but again just get emails saying they have initiated the refund but not processed it. My bank have advised nothing is pending.

I cannot understand why I cannot get my money back. I have now had to pay this on my mastercard . I am completely disgusted . Surely they must be breaking terms and conditions.

Please help

Beverley Pirrie

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3:13 pm EDT
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Expedia unauthorized changes in my itinerary - unable to cancel the ticket

I booked my reservation through Expedia.There has been unauthorized changes to my Itinerary by American Airlines.

When I called up to cancel my Itinerary I booked my reservation through Expedia. There has been unauthorized changes to my Itinerary by American Airlines.

When I called up to cancel my Itinerary, they kept me in the call for more than 3 hours and I was working with the Supervisor Celina. She said she is going to transfer me to corporate team and promised me to call back if the line gets connected. she disconnected the call and never called me back. Expedia wasted lot of my time and worst customer experience. I am still trying to reach the customer service and wasted another 2 hours with no result.

My ticket cost is close to 670$.

I will not recommend expedia to any one.Its not worth your time and money.

Reason of review: Poor customer service.

Monetary Loss: $670.

Preferred solution: Full refund.

I didn't like: Worst experience with supervisor celina.

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10:24 am EDT

Expedia electronic travel authorization

Itinerary # [protected]
I booked a return flight to Scotland on Air Canada in August, 2017 flying out of, and returning to, Canada. I live in the United States. I have attached a copy of Expedia's Travel Confirmation showing the pertinent parts of the booking. I received nothing else from Expedia leading up to and during my trip.
On my arrival at Glasgow International Airport for the return leg of the trip I was told I would need an Electronic Travel Authorization to fly into Canada.
By the time I was able to arrange this my flight had gone. I then had to spend over one thousand British pounds to get a flight to the United States.
Contrast Expedia's failure to communicate with its customers with my wife's Air Canada booking which included a check-in warning about travel through Canada.
Expedia's failure to inform me of the introduction of the eTA, and its failure/refusal to provide any followup after initial booking - including any form of check-in reminder, is directly responsible for my situation.
Simply adding words to a booking form, disclaiming all responsibility for everything thereafter is a woefully insufficient way of trying to, "Get off the hook"!
I look forward to Expedia's commitment in resolving this matter.

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7:51 am EDT

Expedia hotel misrepresented online

To: CEO, Dara Khosrowshahi
Expedia Building
333 108th Avenue, NE
Bellevue, WA 98004

From: Daniel and Skylar Gallman
1457 S. Duncan Ave
Clearwater, FL 33756
[protected]
[protected]@knology.net

RE: Expedia Itinerary #: [protected]
The Hotel Property is: 6840 Shannon Pkwy. South, Union City, GA 30291

Date: 17-July-17

Dear Dara Khosrowshahi,

I brought my daughter and one of her friends to Georgia last weekend, to visit one of their closest Elementary School friends, who had moved there 11 months ago. They were all so excited and couldn't wait to get take a summer vacation, and also to get the old pack back together again. It was important to me to show my daughter, and her friend, where Ella had moved to. I wanted them to see Ella's new home, school and community to promote the concept that Ella isn't "gone", she just moved 7 hours away and they can still have a friendship, even if in a less frequent and more distant manner. Atlanta is not a place where I would have chosen to bring my daughter for her 7th grade summer vacation, but it was worth it to me to spend the money to enhance my daughter's perspective of relationships and promote psychological development.

But unfortunately, I have disputed the credit card charge for our reservations at the above hotel for the following reasons:

A) When me and the 3- thirteen year old girls went to the lobby to ask for more towels, there was a young lady there crying while telling us that there were 2 men who held guns to her head and stole her money and phone, within the room only 4 doors away from ours!  My daughter and friends totally flipped out and we had to pack and leave at midnight to go find the one available room in that area, which was 20 miles away. Now I can relate to a different time and culture, as I felt as though we were Jewish people sneaking out of Nazi Germany in 1941. As we carried our luggage to our car in total darkness, as inconspicuously as possible, quickly, silently and staying as close to each other as we could, - we could see the guys that the victim described, leaning on a railing 45 feet away, watching us. We could smell what it was that they were smoking. As we drove away, I reported the incident to the police, who were very anxious to begin their investigation. Obviously, during those 30 minutes of time it took us to pack, load and finally lock the car doors, I was very concerned that I was unable to protect the three, thirteen year old girls who relied on me for that very reason. Due to many conventions in the area, it literally took us hours to find other accommodations and we didn't get to sleep until 4:30 AM the next morning. Before sleeping that night, I called the Magnuson reservation line and was supported by a friendly staff member who said that all Magnuson hotels are independently owned, and I would probably have to resolve the issue with that one hotel's owner. I know that would be a futile waste of time- so have resorted to disputing the credit charge.

B) My daughter and I used Expedia to find a deal on a hotel with a pool near Ella. We liked the price, the pool and pictures presented on Expedia’s website. We noted similar rating between Expedia’s 3.5 out of 5 rating and the Tripadvisor’s 4-star rating clearly presented on Expedia’s website. Another factor that reassured us was that we have had absolutely fantastic experiences at the Magnuson, Marina Cove in St. Pete, FL, and therefore trusted that brand. So we chose the above hotel believing that we were making a good decision, believing that rating on Expedia and Tripadvisor were accurate. Next time I'll spend the time to read on-line reviews before trusting your brand again. Besides the element of crime, everything was mis-represented in your ads and pictures... to the point of fraudulent... the pool was closed, with all of its rusty furniture piled up in a corner (due to a lack of a licensed commercial pool operator?). The place is a shack, dirty, moldy carpet due to the warm mini-fridge leaking water around it. When we first walked into the stinky 94 degree room, not only was the A/C turned off, but everything inside was unplugged (Unplugged, really?) There wasn't even a room number on our door to prevent us from trying to invade on other guests. The TV and the video quality is ancient and fuzzy, the wi-fi Internet connection archaic (slower than dial-up) and the interior design aligns well within the 'slum' category.

C) The health conditions are awful, I didn't want to scare the girls but I couldn't even sleep thinking that bed-bugs were biting me. I couldn't imagine that the owners would spend the money on the hot-water, thats necessary for their laundry department to be capable of killing all the parasites that humans bring to hotels. There was food waste scattered around the property, from other guests, attracting insects. You know, trash cans need to be emptied and then you would have to hire and pay staff to do that. Today, I found a review on another website who killed cockroaches in their room. I Wish I had seen that in early June.

D) We couldn't get the attention of any hotel staff because the lobby was always full of 2 or 3 other guests addressing other disputes in expectations. The hotel staff always denied any accountability regardless of the nature of the guest's complaint. Everyone complaining mentioned Expedia as the source of the reservation. When we tried to report the above criminal activities, the manager pretended that his phone kept ringing so that he could ignore our report.

E) At this point, I see no value in Expedia's brand. Accuracy is the main purpose for your service and it is flawed. Since Expedia doesn’t have a chain of hotels, restaurants, rental cars or airline service to provide, the only requirement is accuracy. Now we see the few dis-satisfactory reviews displayed on Expedia, compared to the many positive comments. If a pic of a clean blue pool is on your website, then we expect to be able to swim- nothing less. If I was a CEO at Expedia, I would save my future customers from hostile situations and my company from liability issues... by immediately removing this property from the services I offer to my customers.

F) I am very concerned that the parents of my daughter's friends will not trust me to be responsible with their kids anymore. Those parents may not even allow their kids to be friends with my daughter anymore. For us, this is far from over. I can't control what those kids tell their parents so my daughter and I will have to live with the consequences that will result because we trusted Expedia’s accuracy.

G) Three weeks from now, when the ALL the kids go back to school, they all will all be dying to share their unique stories of "My Summer Vacation". My kid and friends won't be describing their wonderful experiences: Pop music, learning to flirt with boys, playing Marco Polo and meeting other kids who all share having fun in the pool. Instead they will first be jealous of the other kid's stories, then describing the pool's "closed" sign, guns, crying victims and fleeing for safety in the middle of the night. I could just cry.

G2) (added on 9-2-17) The pictures on Expedia’s web-site showed a hotel with a nice lobby where guests ate breakfast and could relax comfortably. However, in real life, the hotel locks it’s lobby sometime about 9 or 10PM and allow communications to guests through a bullet-proof window. Had that been on the web-site, we would have had all the details needed to choose a different hotel. → end of new comments.
H) While checking in, they took my driver’s license and credit card and scanned it into their personal computer. I tried objecting from the fact that they run the card through the banking terminal and Expedia could vouch for my identify in the event that we cause any damages or they were due compensation. I am still concerned about the security of my identify on their personal little computer, and expect that this could be the type of business who sells info to hackers. They conveyed that they are entirely separate from Expedia and the business relationship between the two companies do not accommodate liability. Now I know that using Expedia is not worth the risk, neither in personal safety or financial security. You might think that this perspective makes Expedia’s mis-representation appear almost trivial… yet it is the main reason we selected this terrible hotel.

I) Our horrible weekend cost me $1, 150, which is probably a joke to CEO's of a national chain, but to me, it is damn near 2 whole weeks of hard American work. The loss continues because I should be working right now- generating income. But instead, I am forced to endure consumer protection activities with my bank, Expedia, Magnuson hotels and even the police. Beyond the monetary loss, there are also several emotional impacts caused by crushing the expectations of the only summer vacation I could afford to offer my daughter and her friends. I have to spend time dealing with this now and all the future conflicts that will develop in our community, and therefore, upon my family. We deserve more than a refund... Serious compensation for our emotional distress and the risk Expedia bestowed upon my family and friends. I'm not the kind who normally responds this way... In fact, I always oppose the concept in general and I even feel guilty for feeling this way... But if we had a video of that victim's distressful description, and the Manager's total lack of response, I would consider hiring a lawyer. Well, maybe in two weeks I will feel differently, but you can bet your brand that I will not, or recommend that friends trust Expedia’s product based on its brand or popularity. I will be warning them to act with due diligence to protect themselves from serious disappointment.

Sincerely,

Daniel and Skylar Gallman

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11:17 pm EDT

Expedia rebooking flight

I had to cancel a trip for Christmas because I have broken toes and I am not going to be able to do that. I received an airline credit voucher for $1261. Well after 2 1/2 hours on the phone they say using the $1200 credit voucher I would still have to pay $1600 - so $2800 to book a total flight cost for 2 round trip tickets that cost $600 total if I book myself through airline. I yelled at them that I am through this is over - keep the f$&*%#? $1200 and I will never use Expedia again in my life and I hung up.

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8:07 pm EDT
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Expedia hotel

I'm very dissappointed in my booking. I have selected and paid for the $25 per day breakfast allowance (which I have screenshots during my booking process). Upon check-in, this was not the case, and the booking all of a sudden did not have the breakfast (although I confirmed it in the booking). I've been sat in reception for over an hour, and been on the phone to expedia for 2 hours. The expedia customer support lady clearly said that the fault was what they listed on the website. I agreed and said that if breakfast wasn't included then this was misrepresentation. They said they can't help me further! offered me a $100 dollar voucher on another booking, but why would I consider re-booking with them!

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3:12 pm EDT

Expedia incorrect flight time provided

Good day

I booked a package of flights with Expedia, itinerary number [protected], and when I went to check into my Brisbane to Melbourne flight, it was too late because I was supplied the incorrect time by Expedia in my itinerary below. The flight time was 06:55 and not 07:55, as noted in my itinerary below. There was no 07:55 Virgin flight from Brisbane to Melbourne, only 06:55, which it turns out was when my ticket was actually booked for.

At that time in Brisbane, I could not get hold of Expedia, so was forced to book the next available flight from Brisbane airport to ensure I could continue with my travel plans. The next available flight happened to be another Virgin flight, which was at 08:55. The cost of this was £241.80.

I have subsequently made various phone calls to Expedia, along with multiple emails. I have been assigned case numbers M-[protected] and complaint number [protected].

Expedia has out of hand responded that the airline has changed the time and that it is not Expedia's responsibility. This is not the case, there was no change of flight time by the airline (Virgin Australia) - they confirmed this to me at their Customer Support desk at the airport. This is clearly a mistake by Expedia, which I believe was due to daylight savings time differences between Brisbane and Melbourne.

It is clear that Expedia is unwilling to review my claim properly because it will obviously cost them to reimburse me for my flight.

Please will somebody contact me, who can rationally discuss the issue and agree to resolve this in a manner that is agreeable to both Expedia and myself.

I look forward to your response
Dijon Valentim
+[protected]
[protected]@gmail.com

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1:44 am EDT
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Expedia taap function with discount doesn't work.

My mum has birthday ver very soon. I decided to give her a trip as a present. Before I booked the tickets for flights with Ryanair, but as you know, I guess, there were a lot of cancelled flights, so I had to change the dates of flights. Now I have to book the hotel for these new dates. But I CAN'T! Taap function with discount doesn't work. Every cent matters to me! I have already spent much after Ryanair problem. Nearly a week has passed after it was said Expedia would fix the problem. But I still see the problem has not been solved. It's a scandal! We live in 21st century. People fly to space and find ways to cure disasterous illnesses but Expedia still can't fix discount problem.
Alex.

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11:07 am EDT

Expedia your car rental company

After several attempts to resolve my issue with carrental.com, we are going nowhere and they are not responding my complain so now I am requesting your help.
We have planned our vacation to go Canada on July 29th 2017. As we planned we have made reservation through carrental.com (please see attached confirmation).
On July 29th once we landed to Montreal we did go to their office Economyrentacar . As we requested for our car as per reservation, he (Mr. Jacob) asked me where you are going to drive, I said Montreal, quebac city and may be Nova scotia. He said you can only drive in Quebec state. I said I have unlimited mileage and I called your company and they said there is no restriction according to your reservation.
Mr.Jacob said look up at board there is written I said I cannot see your board from Chicago I can see the writing paper works which I made reservation almost month back.
He said you have to pay .35cent per miles and your cost will be over $1500, I said I was confirmed for only $259 and he refused to rent a car according to agreement.
We were left in cold. Then we went back to airport and try to find other car from any other company. All rent a car company said all cars are gone for next two weeks. It is holiday time in Canada and all cars are gone. Here we fly from Chicago and start our 10 days of vacation in other country and what do next with the entire luggage? Where we go, airport people advice us to try in downtown may be you will get a car. We took taxi and gone several rent a car company in downtown after entire day search we got finally a rent a car at the end of day from Alamo for limited days and extra charges.
With all this suffering for entire day for mentally, physically, financially and ruined our vacation we must do something for this rent a car company.
Please help.
Contact me on my cell #[protected]
Or email [protected]@hotmail.com

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Update by bobmehta
Oct 04, 2017 11:09 am EDT

After several attempts to resolve my issue with carrental.com, we are going nowhere and they are not responding my complain so now I am requesting your help.
We have planned our vacation to go Canada on July 29th 2017. As we planned we have made reservation through carrental.com (please see attached confirmation).
On July 29th once we landed to Montreal we did go to their office Economyrentacar . As we requested for our car as per reservation, he (Mr. Jacob) asked me where you are going to drive, I said Montreal, quebac city and may be Nova scotia. He said you can only drive in Quebec state. I said I have unlimited mileage and I called your company and they said there is no restriction according to your reservation.
Mr.Jacob said look up at board there is written I said I cannot see your board from Chicago I can see the writing paper works which I made reservation almost month back.
He said you have to pay .35cent per miles and your cost will be over $1500, I said I was confirmed for only $259 and he refused to rent a car according to agreement.
We were left in cold. Then we went back to airport and try to find other car from any other company. All rent a car company said all cars are gone for next two weeks. It is holiday time in Canada and all cars are gone. Here we fly from Chicago and start our 10 days of vacation in other country and what do next with the entire luggage? Where we go, airport people advice us to try in downtown may be you will get a car. We took taxi and gone several rent a car company in downtown after entire day search we got finally a rent a car at the end of day from Alamo for limited days and extra charges.
With all this suffering for entire day for mentally, physically, financially and ruined our vacation we must do something for this rent a car company.
Please help.
Contact me on my cell #[protected]
Or email Bobmehta@hotmail.com

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11:05 pm EDT
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Expedia poor response to the customers problems

I have been waiting to talk to the manager for one hour, The person who answered my call told it would not take more than 10-20 mins. My total call duration is 2 hours. I am going wait until they manager talks to me. Total time spent regarding my trip was 2hours 45mins. I am not sure what manager is doing and the girl who answered my call, she put me silent mode and did not bother to check am I waiting to talk to the manager? I have no answers so far. They do not respect the customers time. Please think about your service. Thanks for the excellent customer service. I am sure I am going to witness Expedia fall part one day if they continue the same service

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Expedia billing

I am frustrated...have talked to Expedia twice and they say they don't know why I got this charge on my Visa, but won't refund it...they say dispute it but Visa said to call you. Here is my email chain. I have been on hold for 30 minutes waiting to talk to a supervisor. I am fed up and will not use Expedia again. Please refund my $107
Greg Sorlie

Hello….I just talked to Aisha and she suggested I contact you. This bill for $107.80 showed up on our VISA (last 4 digits 5732) as transacted n September 20th……it may have been associated ith the Companile Nice Airport Hotel in France where we spent the night. We paid the bill directly to the hotel, which Aisha and Campanile Hotel confirmed, so we do not know why we got this…..maybe it was associated with a booking I did thru Expedia but it should not have been charged since we paid the hotel directly. Could you please refund that amount to my VISA and call or email me if you have any questions
Greg Sorlie
[protected]@comcast.net
[protected]

Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA 09/21/2017 Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA
Transaction date: 09/20/2017
Card type: Visa
Transaction type: Purchases
Merchant description: TRAVEL AGENCIES
Merchant information: EXPEDIA.COM, WA
Reference number: 4510
Merchant Name: EXPEDIASelect to Editthe merchant name
Transaction Category:get more information about transaction category Travel: TravelSelect to Edit the transaction category
Dispute this transaction
Type Purchases
$107.80

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

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Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

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Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

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Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

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Frequently asked questions (FAQ) about Expedia

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Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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