Expedia
reviews and complaints

I have been waiting to talk to the manager for one hour, The person who answered my call told it would not take more than 10-20 mins. My total call duration is 2 hours. I am going wait until they manager talks to me. Total time spent regarding my trip was 2hours 45mins. I am not sure what manager is doing and the girl who answered my call, she put me silent mode and did not bother to check am I waiting to talk to the manager? I have no answers so far. They do not respect the customers time. Please think about your service. Thanks for the excellent customer service. I am sure I am going to witness Expedia fall part one day if they continue the same service

I am frustrated...have talked to Expedia twice and they say they don't know why I got this charge on my Visa, but won't refund it...they say dispute it but Visa said to call you. Here is my email chain. I have been on hold for 30 minutes waiting to talk to a supervisor. I am fed up and will not use Expedia again. Please refund my $107
Greg Sorlie

Hello….I just talked to Aisha and she suggested I contact you. This bill for $107.80 showed up on our VISA (last 4 digits 5732) as transacted n September 20th……it may have been associated ith the Companile Nice Airport Hotel in France where we spent the night. We paid the bill directly to the hotel, which Aisha and Campanile Hotel confirmed, so we do not know why we got this…..maybe it was associated with a booking I did thru Expedia but it should not have been charged since we paid the hotel directly. Could you please refund that amount to my VISA and call or email me if you have any questions
Greg Sorlie
[protected]@comcast.net
[protected]

Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA 09/21/2017 Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA
Transaction date: 09/20/2017
Card type: Visa
Transaction type: Purchases
Merchant description: TRAVEL AGENCIES
Merchant information: EXPEDIA.COM, WA
Reference number: 4510
Merchant Name: EXPEDIASelect to Editthe merchant name
Transaction Category:get more information about transaction category Travel: TravelSelect to Edit the transaction category
Dispute this transaction
Type Purchases
$107.80

Itinerary# [protected]

I reserved a car threw your company. I prepaid threw Expedia a $30 fee for insurance, or at least that was how you proposed the charge for me. Once I had gotten to the counter and was asked if I wanted to pay for insurance, I was extremely confused. After much back and forth with the rental agent and what I had actually paid for, I was informed that was not insurance threw their company, but a charge you as a company randomly charge customers! I cancelled my rental and rented threw a more reputable company, Avis! I want my $30 credited BACK on my card TODAY. If I have not received a refund email confirmation, within the next 24 hours, I will be forced to take further action. I have never experienced this type of hidden fees in a rental before.

I can be reached at [protected], but prefer to correspond via email.

Thank You,

Sonia McCadney

Purchased an economy class ticket from Nashville to DFW. Flight AA 2398 on 9/28/2017. The Expedia App and process for purchase mentioned nothing about the "economy class" ticket DID NOT allow any carry on luggage. They read us the itenerary WHICH You don't get until AFTER You make the purchase. What a way to hide the fact they ar restricting Your carry-on. I was on hold for 2 hours and 40 minutes (original time to speak to Expedia attendant was reported to be 14 to 18 minutes). Expedia did nothing. The supervisor Named Queen did nothing but make me wait for over 2 hours. Nothing. The itinerary for the flight said nothing, NOTHING about no carry on. It did have access to baggage policy but the Expedia mentioned nothing of "economy" = NO carry on! Wait a rip-off and failure to declare abnormal restrictions. Then to wait over 2 1/2 hours to read off a standard template response. We've used Expedia several times a year in past ( Denver, New York this year) BUT never again. An explanation and a reply to look at their policy would have been good at a reasonable wait time. WE will NEVER use Expedia again. It's a 3rd rate company that cares more about itself then it ever cares about its customers. Go listen to Bob Seger's song, "Feel like a Number" to see how You will be treated by Expedia. They do NOT care about their customers.

Hello,

I booked a ticket (for my colleague) for Sep. 12 through Expedia, but the flight schedule was changed and the arrival time at the destination was beyond my meeting time, so I have contacted the airline and they advised that it is the only flight they have and if I wish, they can cancel and provide me full refund through Expedia.

I did cancelled the ticket and booked another airline, but till date I have not received any refund. For your information, following is the itinerary number: [protected].

Looking forward to hearing from you soon.

Thank you.

itinerary#[protected] Due to Irma we returned our rental car Sept.6 rather than Sept.16. The attendant said we would receive a refund for the remaining time. I called both DOLLAR and Expedia.ca Several times to resolve this issue.Often I have been on hold even up to 1HOUR.BothRCI and Jetblue
have resolved our problem. We request a refund or voucher for the balance of the rental. Confirmation #H22441856E8

I needed a hotel room - 1 room, 2 beds, handicap accessible, small pet friendly - mandatory evacuation for myself, my elderly mother & her cat during Hurricane Irma. TV ribbon said Expedia.com/Florida could find evacuees hotel rooms. I completed the transaction for a room described above at the Augusta Marriot Convention Ctr for Sunday night & Monday night (9/10 & 11) which is over 400 miles away for $627. I arrived at the hotel late Sunday afternoon. They didn't have my reservation, best they could do was an out of service room (bathroom issues - grab bars, mold) that had 1 king bed. My mother was exhausted and hurting from such a long drive so I was desperate and took it. Marriot would have comped me the room but since I had paid Expedia all they could do was comp me meals and waive other fees. I am not asking for a total refund. We did have a moderately acceptable room. I do expect a significant refund. This room normally is $199/night. Considering its condition, I believe $125/night to be fair - $250 total. Please credit my Visa $377.

To expedia

I was charged for a one night stay at the michelet odeon hotel in paris on that I booked through expedia.
I cancelled the booking a few days before my trip and received confirmation of the cancellation.
I was informed that I would not be charged for the cancellation.
According to the hotel they were not informed by expedia that I had cancelled the booking and charged me 214 euro for one night as a no show and informed your company accordingly.

Even computers make mistakes. And this is clearly such an occurrence.
I later received from expedia a computer generated request to give a review about a hotel where I had never stayed!

Mimi yotzer

Hi,

I had cancel this booking: AU763197280 on 27th July. But there is no refund made for the $99 add on insurance. I emailed a refund request to
[protected]@support.expedia.com.sg and was asked to contact cartrawler. I had exchanges numbers of email but they just push the responsibility around. Cartrawler just email me said i should contact Mondial Assistance Singapore. I Dont event know who is Mondial Assistance Singapore. I made the booking through expedia.com. I had attached my credit card charge statement. Please do not push your customer around to get a simple refund. Below is the email correspodence.

Regards,
Jason
Contact: +65 [protected]
Email: [protected]@yahoo.com.sg

On Thursday, 21 September 2017, 15:06, Cartrawler wrote:

Dear Choon Hong,

thank you for your email.

I would like to apologise for the delay.

In relation to your bank statement, we need it as an attachment as we cannot receive or view images directly added to the email.

However, we did not charge you for any insurance. I would advise you to contact Mondial Assistance Singapore SG in order to cancel with them and receive a refund.

I hope this has helped to clarify your query.
If you require further assistance, please visit our webpage where you can access your Booking Manager: https://www.cartrawlersupport.com
Kind Regards,

Saskia
Customer Support Representative

Portal: https://www.cartrawlersupport.com/

On 9/21/2017 5:37:52 AM, [protected]@YAHOO.COM.SG wrote:
When can I receive the refund?

Sent from my iPhone

On 19 Sep 2017, at 7:25 PM, Jason wrote:

Hi Pradzy,

It's had been a week and there is no response from your counter part. Is ridiculous to make the refund process for difficult. I had provided the proof of transaction many times and you all can keep asking me again and again? What wrong is with you all? I attached one more time. Please do not ask the for it again!

Jason

Sent from my iPhone

On 15 Sep 2017, at 1:33 AM, Jason wrote:

I had attached the proof of transaction many times. I'm going to attach my credit card statement one more time. Please check and see carefully. Mondial Assistance Singapore SG is the $99 billed by your company for the additional excess insurance. The ET Online Transport is for the car rental. Can u see the attached proof?

Sent from my iPhone

On 13 Sep 2017, at 10:12 PM, Cartrawler wrote:

Dear Choon Hong,
Thank you for your email regarding your refund.
Unfortunately there is no record of a charge for insurance on the booking AU763197280 either.

Could you provide proof of the transactions i.e a bank statement showing the charges so we can investigate this further.
If you require further assistance, please visit our webpage where you can access your Booking Manager: https://www.cartrawlersupport.com

Kind Regards,

Conor
Customer Support Representative

Portal: https://www.cartrawlersupport.com/

On 9/12/2017 12:17:08 PM, [protected]@YAHOO.COM.SG wrote:
I did not complaint on the above booking number. The booking number should be AU763197280! This booking was cancelled on 27th July and I'm charged $99 for add on excess insurance to my credit card. Attached is the Prove from my credit card statement. Please refund asap.

After login into the link provided. I can't find any link to create a compliant ticket!

Sent from my iPhone

On 11 Sep 2017, at 11:46 AM, Cartrawler wrote:

Dear Choon Hong,
Expedia Singapore called us relating to your recent car hire.

As mentioned you have been charged by us amounting of 99 SGD but unfortunately I cannot find any amount of 99 SGD in your booking.
The only amount that we take from you is 519.99 EUR for the car rental.

I regret to hear that you experienced problems during the rental.
In order to resolve the problem for you, we will need to create a complaint ticket for you, where we are able to keep you informed as to the progress of the investigation. We will aim to resolve your complaint within 20 working days from when it is created, but it can depend upon the type of problem and who the car rental supplier was.
In order to start the process, we will need you to click on the link below which will automatically log you into our customer portal, and where you can classify the nature of your complaint as you see it, provide us a description of what happened, and upload copies of documents that we will need to pursue your complaint.
Please follow this link: https://www.cartrawlersupport.com
Then enter the reservation number AU763219640 and email address [protected]@YAHOO.COM.SG to login.
To create your ticket, click on the "Customer Support" button.
The next step is that you must choose "Yes" for the question "Would you like us to contact you". When you select "Yes",
the options to upload documents become visible. If you do not select "Yes" the case will not be processed any further.
After you have done that, please chose the Inquiry Type that best fits your complaint, then choose the Inquiry Description that best fits your complaint.
You may then in the Details box, provide us with a description of what happened - the clearer you can be, the faster we will be able to start the process of investigation.
Finally, if you have experienced any charges that you would like investigating, please make sure to attach the copies of proof charges, and of course your supplier agreement.
As soon as your complaint has been created, within the next business day, we will start working on it.
We look forward to assisting you further.
Kind regards,

JR
Customer Support Representative

date :09/20/2017
employee deal with: 1st charlie
2nd Jackie[manager]
3rd Steve(highest level manager) according to him

all i needed to do is change my reservation and have to use my airline credit,
it took them 4 hours to figure out what to do.
and after waiting for so long Mr.Steve is showing all his attitude that he can by ignoring and keeping on pause and when i ask are you listening and i got reply that i was waiting for you to finish.
i deal with expedia a lot...i book with them a lot...i was ready to pay 300 dollars penalty for changing my flights, but the way i felt and deal with some oversmart employees who thinks that they are above everyone is just ridiculous.
I personally use expedia for my buisness, but i make sure my clients are happy when they leave my property so that its benefit to both...
what i feel today with expedia is just ridiculous, they have became so big company that they do not care about their clients, some one need to teach them manners...
[protected]@gmail.com

Morning,

We reserved the Ann Arbor South Hotel on State Street for the 16th-17th, however when we got there they had our reservation at the 15th to the 16th which is not at all what we reserved through expedia. When we got to the hotel Susie said to contact Expedia for a refund but I spent 2 hours on Saturday with Expedia and then one hour today for them to tell me that I needed to contact the hotel (even though I was told by Susie to contact Expedia). I am frustrated because I was charged twice, one charge of $172.04, and one charge of $196.46 because they said we were a no show but we weren't we never booked the 15th. I paid almost $370 for one night at your [censor] hotel. It's been a horrible experience all around and in fact I will be contacting the BBB as well as the attorney General. All I am asking is for one of the charges be removed and no one will help me.. I have the pictures if u need to see those as well. I hope to hear from someone because this WHOLE experience was bad, so bad that I'll never book a hotel with you, or through Expedia again, I have been given the run around, given false information, had expedia screw up my reservation dates and been sent on a wild goose chase, please have someone call me or email me ASAP at [protected] the money I paid you I could have stayed at the Kensington pictures below.. also the stairs to our room in room #214 was death trap.. the railings are almost falling down and the steps are shaky. see pics below of the room.

My fiancé and I booked a flight and hotel stay in Alabama this coming weekend in order to attend a funeral of a close family member. Due to the fact that this was a sudden death, we did not have enough money to book on one credit card the insurance of the flights. However, we called earlier today and spoke to an associate at Expedia who claimed that we could split the payments for the insurance and the hotel stay/flight. After we disconnected with the first associate we searched the entire site and was unable to locate this option. We ended up calling Expedia back, where we ended up speaking to a supervisor who had guaranteed us that we were able to still book the insurance in case of any needed changes on flights due to personal reasons, weather, etc. However, this manager mentioned that we needed to call the insurance company directly within 24 hours of the purchase and explain the situation. He was kind of enough to compensate us $100 and provide us with the direct # for the insurance. When my fiancé called the insurance they told us they could only file claims. Instead they directed us back to Expedia to resolve this issue. My fiancé called Expedia customer service a third time where he was on hold for an hour to speak to a manger. This second manager was rude and not understanding in anyway. She avoided the fact that two of their representatives previously my fiancé spoke to earlier in the day (one being a manger), had provided us with two different explanations. However, both of those previous employees of Expedia indicated that we could indeed in fact split the payment to book an insurance for our flight. We also checked with American Airlines that mentioned that a flight change would cost us $200 a piece. So in the instance that we have to stay long in Alabama, we will be out of $400. The $100 that was compensated from Expedia from the first manager will not help us with that kind of situation. We are extremely disappointed and will no longer do any business with them any longer in the future. Expedia you need to train all your employees to understand your policies. We spent three hours of the day trying to resolve this issue instead of gathering the necessities we need for our trip. It was a waste of our time and money to ever book with Expedia! I'm disgusted and will be sure to send the message across to family members and friends who I know do plenty of business through Expedia! I will be sure that you not only lose the business of me and my fiancé, but of our family and friends!

On September 5, 2017, I arrived at my hotel in Healy, Alaska, to find out at check-in that my reservation that I booked on July 30, 2017, had been cancelled the same day as I made the reservation. The only email I received from Expedia/AARP Travel Site dated July 30, 2017, said: "Your reservation is confirmed. No need to call to reconfirm." At the time of check-in, the reservation was still showing up in my Itineraries as "In Progress." The hotel said Expedia/AARP cancelled my reservation because they had overbooked the hotel. Expedia/AARP said the hotel cancelled my reservation. I don't care who cancelled the reservation. I booked through Expedia/AARP and they should have notified me that the reservation had been cancelled so that I could book another hotel. My two night stay ended up costing me an additional $150 because everything was booked for the Labor Day holidays. There's obviously a problem with Expedia/AARP Travel Site's booking software that would allow this to occur.

After the hurricane I was trying to get back home but was unable to get my ticket rebooked, my original return date was September 10th but due to Hurricane Irma I was unable to so Tuesday September 12th I was trying to get back home I called Expedia from September the 8th that was a Friday because I heard on the news that the airport would be closed in Fort Lauderdale Saturday and Sunday I told them I wanted to rebook my tickets for that Tuesday for September the 12th I gave them all five of the names and told them to rebook it please they said it was no problem that if the airport will be open they would have done it, I called them again giving them my information and told them the airport will have been open that was Monday I was on hold for an hour and 15 minutes giving them my information of my family for us to get home i told them the airport was open Tuesday and I told them I wanted to get on that flight to get back to the Bahamas the flight was at 1pm so please book, they then told me that they would do it also to please call the airport at Silver Airlines I let them know that we wanted to get on that flight I told silver Airlines and they told me that Expedia had to book it they were just waiting on them. Tuesday morning we got to the airport and they told us that Expedia never called or try to contact them in any way there is nothing they that that they could have done to rebook our ticket the system would not allow them to Expedia how to do it I called Expedia again they had me on hold for another 2 hours an was telling me that they could not rebook our ticket silver Airlines had to so we were there for a total of 6 hours and end up missing our flight to get back home Expedia did not help us in any way we had to get five other tickets for me and my family on another airline to get back home and now they are telling me that I cannot even get my money back and I had the protection plan also Expedia you guys suck I would never travel with you again!

Impressed by how their customer service works. It was sarcasm.
I canceled my booking. According to their policies, I should get a refund in full. It's been a month since my first attempt to get it. I called numerous times and talked I think to all of their reps and all of them told me the same and fed me with promises to refund soon, tomorrow, tomorrow.
I don't know if I ever succeed, I'm tired of waiting and they really pissed me off with doing absolutely nothing. Stay away, use booking.com or something else, I don't know.

This is the second time working with Expedia. The first time I vowed I would never give them another chance, but after a few years I thought I would give them a try again, the first time I booked a flight with Expedia, it was my mistake and I wasn't paying close enough attention to what I was doing. I have been disappointed for the second time. I was trying to get a flight changed to an earlier time on the same day and there was no help in this process. My family just wants to see my nephew graduate form the navy and we were not informed of the schedule they had until just now. It is very upsetting that we need to pay pretty much for a whole new ticket and fees to ensure we get to see him graduate. I wish that in the future there would be some extenuating circumstances that would allow this kind of change without the huge pay out. I would suggest that a fee of $50 per ticket be more reasonable than the difference of a ticket and then adding fees on top of that. Thank you for hearing me and I hope that this will be a consideration in the future through airline companies and making travelers feel a little more at easy when traveling and booking through second party sites. Thank you

Sue Beth Lemmons

We booked a trip To Florida, 2 days before we were suppose to fly out, hurricane Irma started to head inland, category 5; and eventually hit Florida. We were able to switch our first flight but unable to switch our return, even though we only canceled due to the hurricane. Spent 4 hours in total trying to get ahold of anyone, to eventually be lied to, and got no where. Your company claimed to speak with west jet who was our returning flight, but when we contacted west jet, they had no notes of any in regards to our situation. A family member literally got there flight changed and fee waived an hour before we tried, just had to pay the difference. We expected the same deal. The result was an hour waiting while employees on your end gave us the run around. We know we were lied to, the supervisor name they gave us didn't even work at west jet. Completely unexceptable to try make customers pay fees when the only reason they had to change was out of pure safety percautions, due to the biggest hurricane that hit the states. We expect to get the same treatment our family members received. This is the first time I have ever had to complain about travel and feel completely disgusted with how we have been treated. I expect a genuine follow up.

Screwed by Expedia.
Buy the ticket and once any problem arises, their favorite response is *Adious* keep talking and we will figure out why its all your fault.

I'm stuck in Ecuador because of Hurricane Irma and no way back to the US until late next week due to disruptions.
Decided to spend the time visiting in Costa Rica, checked out flights hotels car rental and made a number of appointments.
The ticket was from Quito Ecuador to San Jose Costa Rica
Spent the money with Expedia only to find out when I arrived at the Copa counter, that they will not let me board due to the fact that I didn't have a Yellow Fever vaccination document.
Called Expedia, and their response, Not our fault, you should know all this. Expedia even pointed out that Copa, ( and I've since learned other airlines) posts this information on their web site. They fail to see the obvious, that if other companies in the industry deem it important enough to warn their customers of this issue, why wont Expedia? The final upshot, , , I'm stuck in south America with no way home, spent a ton rebooking my other flights to fly out of San Jose, but can't get there from here. Even lost a night in a San Jose hotel, (and had to pay for it) and Expedia's response to it all, , , , , firmly planting their thumbs up their [censored] and telling me to read the fine print on their web site. You know, the bit where they say that If any issue arises we are going to fold like a cheap tend and disavow any responsibility for the service WE PROVIDE or the product we sell.
In short, we've got your money so please stop bothering us.

I'm now going to spend a fortune in getting airline tickets somewhere else, at "The day of"prices. Thanks Expedia, it sure was a great idea using your services NOT!

Unethical, dishonest, bottom feeders.
Do not trust them, do not do business with them.
The will not assist you should there ever be any problem, and when traveling, problems arise.
This is the only time I've used them, I tend to buy direct from the airlines, I will never use them again and strongly suggest others do the same.

Hello,
I have purchased all inclusive package from Expedia.ca Cuba to OCEAN CASA DEL MAR for Tatiana Gorodskova. The flight was scheduled for Sept. 8, 2017. The flight was cancelled due to the hurricane

Here are the details of the package:
Air Canada - AC1768,
REF: PUAWX5
*OPERATED BY AIR CANADA
ROUGE
Ticket Number: [protected]
Record Locator : JGDZIZ
File #: [protected]
REF: SNUOCEDLX

After spending of more that 20 hours in total from September 7 to September 9th on the phone and getting nowhere, I would like the situation be resolved as soon as possible. I am seeking a complete refund of $ 1487.00 for the trip.
I have attached the email correspondence and copy of the confirmation receipt from Expedia.

I can be reached at [protected] or [protected]@hotmail.com
Most sincerely,
Ms. Vlada Gorodskov

emails from and to Expedia, customer service:

______________________________________________--
Hello,

I have called the number you provided me with. However, after spending more than 10 hours in total on the phone on September 8th and more that 6 hours on September 7th and around 2 hours on September 9th ( I am still on hold) I could not get anywhere.

I have been tossed from one department to another.

Here are details of me reservation made on Expedia.ca:

All incisive package to OCEAN CASA DEL MAR for Tatiana Gorodskova. The flight was scheduled for Sept. 8, 2017.

Air Canada - AC1768,
REF: PUAWX5
*OPERATED BY AIR CANADA
ROUGE
Ticket Number: [protected]
Record Locator : JGDZIZ
File #: [protected]
REF: SNUOCEDLX

Kindly advise if I am going to be refunded for the trip.

Please ask your supervisor to call me at [protected], or provide with the phone number where I can call because when I dial [protected] nobody can help me.

--------------------------------------------------------------------------------

From: [protected]@service.expedia.ca
Sent: September 8, 2017 5:29 PM
To: [protected]@hotmail.com; [protected]@hotmail.com
Subject: Requested Email: Expedia.ca Pre-Packaged Vacations - Sunquest Vacations - [protected] - Case ID: S-[protected]

Dear Expedia.ca Customer,

We have received your email request, but we are unable to resolve this issue via email. Please note that the following services cannot be provided via email:

- Booking, changing, or cancelling reservations
- Price quotes
- Urgent Requests

Please call us for these requests at [protected] between 8:00am and 11:59pm EST to check that with Sunquest Vacations. For faster service, mention Case ID:S-[protected].

Thank you for choosing Expedia.ca!

Expedia.ca Customer Support
[protected]

Hey, my name is Melanie,

I will never bay a ticket trough expedia gain or flight with JetBlue or Tap Portugal. I'm not a complaining person but I always step up whenever something is wrong.
I bought a ticket through expedia going to Madrid, unfurtunatly I couldn't used it because I had a last name problem, I was at the aiport for 3 hours over the phone trying to get this problem take care. However, neither expedia, JetBlue or Tap Portugal took the responsibility of getting my last name changed in my ticket while my husband called before baying the ticket to find out which last name I should use for the ticket.
Moreover, I have different last name because I got married. I lost $700.00 in a ticket and I couldn't get even a credit for it. I had to bay another ticket right the way that was $1600.00 because it was a family trip.
It's so inconsiderate from all this airline industry because we all work hard for our money. I wish I can do more that writing a complain and I tried to called expedia but there is no solution for my problem, I finally spended $2300.00 for two tickets and I couldn't get a refund or a credit. I'm very hurt and this will be my last time with this airline companies.