Expedia
reviews and complaints

I was charged by both expedia and the hotel.
08/29/2017

Pos/check card withdrawal / expedia [protected] expedia.com waus
$151.73

And by the hotel
08/31/2017
Pos/check card withdrawal / hampton inn west seneca nyus
$121.71

Please advise.

Also please make sure I do not have an open reservation for this weekend at the same location. Thank you.
If you have any quetions, you can contact me at [protected]

Itinerary # [protected]
I booked my ticket to India on August 28, 2017 for $1099. Next day the price on Expedia dropped to $1020. I sent my claim after completely filling up the the online form along with an image (from Expedia website).

As every one knows that after the search page on Expedia, the first screen shows many options. On selection of the most suitable option, the second screen appears providing the details of selection. I selected this screen because On line form on Expedia website allows only one attachment.

Expedia has denied my claim saying connection times and details are not mentioned. I fail to understand if departure and arrival time and the flight numbers of both incoming and outgoing flights in the image are exactly the same, doesn't that mean it is a comparison of apples to apples. On top of that this price match is with Expedia website itself and not with another provider. The person reviewing the claim is also in a position to cross check.

Therefore, in my view the Expedia organization is not only dishonest in its claim of providing price match, but also insensitive to customer complaints.

These are my itinerary numbers: [protected], [protected] & [protected]. I book these vacation and check my points within a week if expedia was able to give me the points. I found out that there was none. So I called expedia and tried to inquire. The answer was I need to use first my booking /vacation/flight, before they can give me my points. I responded, okay. As of now, Aug 28, I found out that my points were still not given. I called up expedia and was able to talk to a person with an Indian accent. After given him the itinerary numbers, he explained that he/expedia cannot give me my points. Just to make the long story short, I was dissappointed because after the first inquiry and the statement that the first expedia staff told me that expedia will give me the points after spending/using them and almost the same scenario of the second person, expedia is 'FOOLING ME". Giving me all the nonsense of justification of not giving me the points. In the first place, I "FAITHFULLY" trusted to use your company that eventually you will do your part. The Indian expedia staff, even told me that in the future, he promise that expedia will give me the point. REALLY!, the other first person said that to me. I think there will be no future for Expedia on my next purchases anymore.

Expedia made two errors: first, they wrote my trip on two separate itineraries which prevented me from getting home after the first leg of my connecting flight was cancelled and, second, Expedia booked my flight incorrectly with insufficient time between connecting flights

Expedia booked me a flight on Air France from London to Paris with a connecting flight on XL airlines from Paris to New York. The layover was 90 minutes. I questioned the timing and said I did not think that that was enough time between flights. The Expedia rep assured me that it was and that legally all I needed was 60 minutes. Again, on the morning of the flight I spoke with Expedia and questioned the timing. Again, I was assured that that was plenty of time.

On the day of the flight, Air France overbooked the flight from London to Paris and I was bumped from my flight. Accordingly, I missed my connection from Paris to New York.

Air France agreed to rebook me on the next flight to Paris but they were not responsible from getting me to New York because Expedia had written the flights on two different itineraries, I was not entitled to any assistance in getting me from Paris to New York and I had a purchase a very expensive one way ticket for same day travel from Paris to New York.

I was also advised that the insurance I purchase with Expedia would not cover me.

I told Expedia that while I was told that the tickets ere booked on two different itineraries, I was not informed that that could result in this possible problem. I was told that it had to be written on two separate itineraries because it was two different airlines but not informed of the potential dangers. If I had been informed, I would not have agreed to such an arrangement. I depended on the expertise of Expedia to book the flights properly.

I requested a refund of my costs for the tickets but Expedia, after 6 hours on the phone, told me that they were not responsible and no accommodation would be made.

Secondly, I am claiming that the 90 minute difference in the connecting flights was insufficient. Even if I had made the London to Paris flight, I would not have been able to make the connecting flight to New York. As proof, on the following day, when I did take the flight from London to Paris, it took me more than 4 hours to deplane, retrieve my luggage, get through customs, passport control and security, and recheck my luggage with XL Airlines. I have the entire 4+ hour ordeal on video to prove my case which I would be happy to submit.

I am making this one last effort to resolve this situation before I take further action with all the different social media sites, FTC, Consumer Affairs, BBB, Victims of Expedia, and the courts.

I ask for Expedia to contact me and make the refund.

I booked 3 rooms in Louisville for the Derby. I cancelled those rooms well within the hotel policy. I got charged anyway. Came to discover, with no help from Expedia, that Expedia duplicated that reservation but with my billing info and not Expedia account info. So I had no idea the hotel had additional rooms reserved in my name. When I had not cancelled these additional rooms the hotel charged my Amex card. I have spent 4 months and over a dozen calls with Expedia trying to get this resolved. Customer service has mislead me and out right lied. I am about ready to go to small claims. Expedia does not own up to mistakes.

This was a horible experience 2 hrs delay leaving Tijuana to Mexico City no explanation just waited and waited, then again another 2 hrs delay from Mexico City to Tijuana; this was a bit different for security reasons which I deeply appreciate but two different airlines both delay on same trip.
If the passager arrives late you are treated so disrespectful but if it's the airline you are expected to just put up with it.

I needed to get some information after reservation I made through Expedia. I called the hotel and was said that there was no any confirmation, even though the Expedia said everything was ok. I tried to contact the customer service to solve the problem, but they only say that they work on it and that's all. I don't know what sort of problem they had to just call the hotel and confirm my reservation right after my request. Why one has to make tons of calls to get what they wanted? My reservation was confirmed one day before the travel. But what if it didn't happen? You would really let me down and ruin my trip.

I purchased roundtrip ticket on line with expedia flight with united and lufthansa, since united don't operate in Dubai. Jan/21/2017 flight #UA8844 and Lufthansa flight#UA8904
And return on June 1/2017 flight UA9730 AND UA9731.
I had an accident at Dubai airport, terminal 3 and damage my left knee and couldn't fly. My doctor said after august can fly. Now they won't change the date of ticket and charge of changing for united is $300.00 and lufthansa is $1200.00 . my ticket cost was about $800.00 and for exchange the date, even was an accident and medical issue. Spoke to one of supervisor Mr Joe Shultz, who I was expecting to help., did not do anything . I will file complaint about expedia . one bad review it would kill 1000 good review. please this is very simple issue, if you can solve it contact me

USA +[protected]
DUBAI +[protected]

RESPECTFULLY
DR POURI

On 8/8/17 (7pm EST) we booked what we thought was an all-inclusive trip on Expedia's website. After putting in all our itinerary & hitting confirm, we receive Expedia's email confirming our booked trip & notice there is hotel but NO FLIGHT .. Immediately we call back to correct the problem & were transferred from rep to rep, being recited the same rehearsed speech over & over again. Finally, after being on hold for 4 hours, we were told we're working on this issue. At close to 1:00am a manager tells us she's tracked our booking process & that's how we booked it & there is nothing she can do for us & our hotel has a non-refundable policy. All we wanted was to keep the exact hotel reservation but to have the flight added as well.
We in turn had to book a flight on our own, at a much higher cost than the complete package we thought we had booked with Expedia.
What SCAM ARTISTS & would like to make as many people aware to NEVER ever book anything with Expedia ! EXPEDIA SUCKS...
All they do is point the finger at you- It's your era & cannot be corrected !
There's a solution to every problem but NOT with Expedia!
BEWARE - Read the Reviews, Nothing but COMPLAINTS...
Hope they go out of business! EXPEDIA YOU SUCK !
KARMA- Hope you get yours!

Well conveniently Expedia seem to have no official customer complaints service so I guess this will have to do. This is written as if I was writing directly to them...

I want to complain about the service I received following a mistake that an operator made when I asked to change a flight to London. I originally booked a flight from Seattle to London return leaving July 29th returning August 6th (itinerary number [protected]). I booked to leave via Seattle despite living in Vancouver because I lost my Permanent Residency card early, and as a result I could not fly directly into Canada without it. Instead I was to drive to Seattle and drive back to Vancouver when I returned to Seattle. However, after placing this order I received my PR card earlier than expected, and I called Expedia to change my flight from the above to instead leave on July 28th from Vancouver and return to Vancouver on August 6th. After this I checked my new itinerary and saw that the operator I spoke to made an error and had me returning on July 30th instead.

Upon seeing this error I contacted Expedia to tell them this. They told me after escalating this to management that they needed to listen to the call to determine how the error was made. I said this is fair enough, and the representative said it would take 72 hours. While annoyed I was still over a week away from leaving and thought all this would be resolved.

Unfortunately, it was not. I don't know how many times I has to call to inquire about progress but it must be over a dozen calls (you will have the details of this that you can look up yourself). As my date of departure approached I became more and more concerned about the returning flight. I call two days prior to my flight leaving and was told (again) that the recording STILL had not been reviewed, and when I said that I am concerned about leaving the country without a correct return ticket the person on the call was, shall I say, "unsympathetic". He said that the issue was the return flight so that there was still time for the issue to be reviewed and someone would call me when I was on my trip.

After calling another couple of times while in London and Ireland, I called three days before my departure date back home and expressed my extreme dissatisfaction with the whole process. She told me that the tape had finally been reviewed and the operator at the time was NOT at fault, and that I agreed to the dates and times at the end. While I could see that perhaps I said yes to this, I know that these dates were not what I asked for originally and I do remember that I had to correct the individual a number of times about the correct dates during our conversation. I'm sure you would agree that it makes no sense to travel to London from Vancouver with my son on the 28th to return two days later, when the original ticket was the 6th August. I asked for two changes: a change in the place of origin (from Seattle to Vancouver) and a change in the departure date (from the 29th to 28th July). How this got screwed up I don't know, but the woman manager, to her credit, fixed the issue quickly (I had not spoken to this person previously) and I finally got my ticket, . If only I had her from the beginning then perhaps it would have been resolved sooner.

I understand there was a process that needs to be followed to ensure I was not making this story to get my flights changed for free. However, the service and the length of time it took to get this change done, considering it was EXPEDIA that was at fault, is totally unacceptable. My holiday, while not ruined, was compromised by the concerns i had regarding whether i was going get to London at all and then when there, whether I was going to get back. Numerous times I was told that someone would call me back and they did not. This was incredibly frustrating, and I am trying my best to be polite here.

I am not expecting anything here. I am just venting my frustration at the process, and suggest you do something about this. As for me, I will be incredibly reluctant to use your service again and I will let my friends/family know of the problems I had with Expedia also as I would not want them to experience what I did.

Unfortunately I cannot supply the itineraries here, and again, you should have records of all the phone calls and changes made, and when they were made. I suggest you look at this and review your customer service procedures accordingly.

Regards

Michael Carew

I bought a round trip ticket (Expedia Itinerary number - [protected]) Changzhou, China to Manila, Philippians for my son leaving Changzhou Monday July 17, 2017 on China Eastern Airlines flight 2935 at 6:55 PM, scheduled to arrive in Chengu at 9:40 PM. The flight was delayed leaving, but technically not enough to get to Chengdu before he was to depart on China Eastern Airlines 5015 at 11:50 PM. However, by the time he got his bags and made it to the International Terminal, a long ways from where he landed, they had closed the gate and wouldn't let him board, even though it was only 11:00 PM. He was told the gate closed an hour before take-off. I have never heard of this and was not warned by Expedia that such a thing was done. Since he was unable to board, he either had to buy another ticket back to Changzhou or one to Manila, which he did for over $500 from a ticket agent at the airport!. He wasn't given much choice and he was unable to find any fluent English person to speak to. When he tried to return to Changzhou on July 24, he was told that China Southern Airlines had canceled his ticket and we had to buy another one for $350! (Itinerary # [protected]). Why would a company unilaterally cancel a ticket, not tell the passenger, and not pay for another ticket when they had created the problem in the first place? I would certainly like to be reimbursed for all of my extra costs ($850) as none of this was our fault.

I was trying to book my flights for me and my family from Beirut to Minsk on Expedia 3tickets on Belavia airlines direct flights every Monday .unfortunately Expedia wasn't showing this connection correctly it was showing direct flight for Beirut minsk sector and indirect for Minsk Beirut sector at a double price than what Belavia was showing .i sent an email with this regards but got no answer .So I was obliged to book directly on Belavia.by website although I am an Expedia plus member and I am collecting points for these flights .

I booked a room through Expedia for two nights 7/22-7/24. As I went to check in, I was told that I booked a smoking room. I told him that the room was not described as a smoking room, plus I have two under age kids 11 years old with asthma and a 17 years old, so I would not book a smoking room. The hotel was fully booked, he couldn't change our room. He said what he could do is send someone up with us to spray the room. I asked if that would help he said yes. As I open the door, I took a step back and lt the man spray, it was disgusting. Those of you working for Expedia who don't smoke and have not spent a night in a smoking room should try it, maybe you people would have a better way of doing business; by having empathy for you customers. 10 minutes after the room was sprayed, it went back to the same condition, so I sprayed again with Lysol. The kids started coughing nonstop, I took them to the balcony while I call Expedia. It was around 8:30 pm when I was on the phone with Charlene who spoke to the front desk about a refund so that she can move us to another hotel. When she came back on the phone, she said that she spoke to the guy that they will not charge me for the night. We spent almost two hours on the phone because almost every hotel was booked at that time. She booked a room for me at Pocono conference center for $ 222.00 which I didn't mind because I knew my children would not be able to sleep in that room. As we went to the front desk to let them know that we would not be spending the night there, he told me that I will be charged for the night and Expedia should reimburse me the money because it's their fault, not the hotel's fault. Charlene had the nerve to get back on the phone telling me about hotel cancellation policy before 4:00 pm. My question is how I called you at the time mentioned above, you made sure I would not be billed for the night, booked me for another hotel and tried to tell me about cancellation policy. Someone by the name Mari emailed me from Expedia saying that the hotel refuses to refund my money for the night. Mari or whoever has the power to do something listen back to that conversation that night and get back to me. I don't have $ 100 to pay for a room that I was not able to sleep in, and Expedia needs to mentioned if the rooms are smoking or non smoking. After reading this email from Expedia, somebody needs to contact me bacause this is getting really frustrating. case# S-[protected]

After selecting a flight and hotel package to Istanbul was presented with a price. I pressed purchase and entered my card details but it refused to accept payment. After several attempts with alternative cards I contacted the Customer Support who repriced the holiday package and made is £400 more. When I challenged the price that is shown on website only to be told that it's no longer available and it takes time to upload fresh prices. However, they will price match. Unfortunately, the will charge me the £400 extra but it will be refunded on price match claim and the Agent helped to submit claim. Which I duly did.
Unfortunately, since then I have been asked to provide screen shots of showing hotel and flights and price. Which I sent as well the URL. SInce then they've asked for hotel cancellation policies and it's going on and on and they're not refunding the difference.

My assessment is that the lower price presented is just a way of getting a call and then overcharging. The price guarantee is a scam. Please stay away from this site.

What a mess, I will surely reconsider many many times before booking again with you guys.

Your support agents have made wait for ONE HOUR doing a call from Dubai to the US; do you understand what does that mean for someone having a flight after 7 hours, and calling at 12 AM trying to understand how much luggages he has so he can buy more if needed because FlyDubai is not accepting to change anything and this should be changed only through the agent.

Either you guys want to act like agent and take full power when a request to amend a booking is not possible other than through you, or just go and screw the hell of this screwed up business. and By the way maybe you should train your agents to be faster, smarter and quick problem solvers, without my need to keep searching for a supervisor who will also end up not solving my simple question: HOW MUCH LUGGAGE AM I ALLOWED TO HOLD WITH MEEE IN THIS FLIGHT? flight itinerary# [protected]

I recently booked a flight for myself and my staff out of Dallas DFW to Atlanta Georgia 07/28/2017- 07/30/2017. When I went to the airport to return to Dallas I found that my return flight took me to DAL which is 30 minutes from DFW the airport I took of from. This is the second time this has happened in a year. I did not call expedia because nothing was done the first time this happened. I was informed the first time that it was my fault which may be the case. Im 56 and I generally book flights only around 15 times a year; I may be somewhat technologically challenged. But Expedia should come up with a bulletproof method to prevent a roundtrip ticket ending at a different airport! Please inform me if this problem gets corrected so that I might be able to use your site again. The 5 alaska airlines that I purchased for travel in november were purchased directly through the airline. The two ticket I purchased on british airlines to rome later this month were purchased directly from british airlines shortly afet you sent me to the wrong airport the first time. Being within a few years of retirement I plan to travel more frequently and would love to use expedia but will not if this issue isnt resolved.

Sincerely

Evan Willian

I booked my package holiday with Expedia based on the name and brand of Expedia, assuming that I can trust their good name in the market for booking a good hotel for myself and my family. Itinerary No: [protected].

The hotel which was booked based on the grading and viewing on Expedia was Horison Hotel in Bali Seminyak. To our disappointment, the hotel was poor and filthy not fit to be graded 4 Stars.

I have sent numerous emails to Expedia Customer Services with evidence and not received any response from Expedia to date.

This review is regarding a cruise booked with Expedia group department. Please BEWARE and avoid this option at all cost. I was charged with booking for a group of college friends who are celebrating 25th Anniversaries. As a frequent customer, I decided to use Expedia. However, this experience has been less than pleasant.
Issue #1: I was not aware of the limited access I would have to an agent since that department is only available 8-4pm and booking with them meant you could only speak to someone in that department regarding any questions pertaining to your book. This was a huge inconvenience for a working customer such as myself.

#2: I was sold very hard to use a certain credit card which would automatically give me and the rest of cruisers 150$ on board credit for booking with this particular credit card. However, we were never advised of the need to submit additional paperwork (21 days prior to sailing) to redeem this offer. I finally had a moment for look over our reservation and Itinerary 20 days prior to sailing to make sure everything looked good for our vacation of a lifetime. I then came across a form that stated it needed to be done 21 days prior to sailing to redeem our on board credit which was a huge selling point for us even choosing this particular cruise. I immediately contacted Expedia and was treated so poorly that I now feel compelled to end my long standing relationship with this company. From long wait time of ½hr plus to being sent around in circles and being misinformed and not being dispatched to a manager as requested. It’s clear Expedia didn't want to assist me in resolving this issue and thought that giving me the run around would discourage me to go away. Unfortunately, I felt I was taken advantage of and wanted Expedia to take some responsibility and work with me to resolve this situation. After several calls in attempt to speak with a supervisor, I was advised that one would contact me within 24hrs . I’m still waiting for a call back. I'm know approaching 10days to sailing and was sent an email stating that my claim has denied still no call back. I attempted to contact KAREN in group booking who was assigned my case and left messages and no call back. In the meantime I spoke to agents who were either rude or very dismissive saying that I should have read my contact so basically even as a loyal customer nothing could be done to rectify this situation. I strongly believe my booking agent was more interested in selling this credit card opportunity to me for whatever kickback or commission that may have been in it for her own benefit rather than provide me as customer with the information needed to make an informed decision. Please BEWARE and do not trust that Expedia's agents would be looking out for you as a customer.

I had a b and b booked with the above for the 16th july for one night. The agreement when I booked was that if I cancelled before 6pm the day before that there would be no charge. I cancelled at 11am on the 15th July and received an e mail back from hotels.com to say that all was in order, the room was cancelled an no charge applied as I was within the agreed time frame.

However, according to the b and b, they never received any message from hotels.com and when I didn't arrive I was charged for the room as the b and b said that according to her correspondence from hotels com that it was a pre pay agreement( which it wasn't).

I have sent many emails to hotels.com about this, I have phoned them and no one has phoned me back having promised to do so. I do get emails and the last email informed me that I was to get my refund from the b and b directly. They also say that they cant get in touch with the b and b. The owner of the b and b said that no one has tried to contact her from hotels.com.

As you can imagine I am deeply frustrated as I was charged 64.84 on my credit card on july 17th when I clearly should not have been. The issue is between hotels.com and the b and b (Rusheen House Galway). I should be refunded by hotels.com and then they need to sort out their own business with the b and b.

I paid for a car rental hotel round trip tickets to San Diego.
When arriving to San Diego I called the car place thinking it was a local company and asked where is the car rental company "CARmal" so I can pick up the car and they responded were a service ..I explained my challenge and it was told to me this has happened b4 with Expedia and basically I'm out of luck and they'd cancel my second car but I can't receive any compensation for half I needed to call Expedia...that was an hour on the line to the Philippines which I was chastised for what was their portals mistake and again they would not reimburse even $40 of their mistake and I had to rent a car $230 out of pocket and the hotel listed is actually a hostel but listed and approved by Expedia as a hotel which is not what I signed up for I'm 50 not 20 and a hotel as listed and approved by Expedia is misleading and in my opinion lying to clients expecting a hotel. I'm extremely disappointed and disgusted by this company Expedia for glamorizing and misleading clients on the site into false information basically trapping persons by false advertising and taking money in full leaving NO recourse by the company's or with those they are affiliating themselves with. I will never use Expedia again and will file a complaint with the better business bureau. Outsourcing has become a huge challenge when trying to get any kind of help or movement for any kind of reimbursement ...basically your screwed