Expedia
reviews and complaints

I am a Silver Rewards customer who will no longer be using your company. I found out today that Expedia is pulling advertising on Laua Ingram's show so I will be cancelling my account with your company.
I am a believer and supporter of ALL of the Amendments and I feel Ms. Ingram had just as much right to express her feelings publicly as did this Hogg kid. If companies like yours are going to pick and choose who could exercise such rights then I will no longer support them. I will be dealing with Trivago from now on.

Debra Bienas

I booked two rooms at Microtel Inn at Elkhart, IN in January 2018 for my visit in May. due to personal reasons, I had to cancel my trip. I called Expedia Customer Service to cancel my reservations in the evening of 3/19/18. The agent said the contact person at Microtel had already left. He said the facility would be contacted and I would get an email within 24 hours. Since I did not receive any email from Expedia, I called the customer care again on 3/21/18 in the morning. I was told that it was a non-refundable rate and hence I would be charged for one night and refund for the second night. Since there was no other option, I requested to go ahead with the reservation and was placed on hold. It took about an hour and the line got cut off. I called again; again explained everything from start as if I was making the request for the first time. Again on hold for 63 minutes. Still I am on hold! Oh just now, the supervisor came on line and said they are processing my request. Don't know how long I still have to hold. I never experienced such an inefficient, inconsiderate customer service.

Hello,

One leg of my flight was canceled due to the winter storm in Boston. Firstly Expedia was unaware that the flight was canceled even though the Expedia app was showing a flight cancelation. Jet Blue was offering free waivers for rebooking flights, and I believe when an airline cancels their flight they rebook customers. I booked my flight through Expedia as a result the airlines asked me to go through Expedia. After calling Expedia multiple times, being put on hold multiple times, Expedia just got my whole itinerary canceled without getting the airline to book me a replacement flight. Then they proceeded to have me rebook a completely new flight without covering the fare difference - which jet blue said they would have covered if Expedia hadn't canceled the flight and had gone through their fee waiver forms instead. I booked almost the same flight at a much higher price, when Expedia could have had Emirates re route me due to a partial flight cancelation. I was given an additional $750 as a ‘favor' and this was repeated to me multiple times. As a customer I should not have been penalized for an airline canceling their flight especially when the airline was waiving the fee for rebook and fare difference. Expedia did not handle this correctly and had me pay for their mistake. I should be refunded for the entire rebooking since I should not be penalized for something that is not my fault.
Also, please have your customer service be less condescending about ‘favors', especially when a customer has been on hold practically all day.

Very disappointed, very Poor customer service. Give me my full refund.

To keep clients you need customer service, not a human machines telling it's policy. Then when asked to explain the policy they are at a loss for words. Expedite will not be successful for long with this kind of service. I've been happy with them when things were smooth. The problem when there is the slightest complication, you are better off banging your head against the wall. I booked 7 tickets to Montague bay for some odd reason they refunded me 6 and gave me credit for 1. Reason for canceling is they're was violence in that area at the time. We were a family traveling with a baby. So we took a $600 fine to refund 6 tickets and got credit for 1. No problem. I tried to work within there guidelines credit had to be for same person same airline same country of origin. When I try to book my flight with the credit for ~$200 I was told I would lose out on the remaining credit ~$700, why the credit doesn't carry over... that's there policy. Its really stealing they took my money sold the seat to someone else and then created unbelievably unrealistic policies to receive the credit. Then to keep they're earnings they pay people pennies most likely from a developing country to deal with angry customers. I regret getting frustrated with the customer service reps, its management that needs to sit next to these phones and deal with customer complaints. Maybe then they will realize how unprofessional and unreasonably the company is. I will never use expedite again and I assume most people who have to call expedites customer service team, will feel the same way. The future of this company is not bright if things do not change.

To Whom It May Concern:

My name is Daleo Freeman and I am the President of the Cleveland, Ohio Area Local, American Postal Workers Union. While traveling to a President's Conference, I had a horrible experience during my travel.
I flew from Cleveland, Ohio on March 16, 2018, on American Airlines, (Record Locator #CARRSU), to Chicago. From Chicago, unbeknownst to me I had to change airlines to Cape Air, (SR9MKO). to Decatur and from Decatur, I had to fly to St. Louis. During the interim, my baggage did not arrive with me to St. Louis, the customer service that I received from Cape Air was horrible; they had very nasty attitudes and offered little to no help, in helping me find my luggage.

My baggage did not arrive to St. Louis, until the next day, March 17, of which I had to travel back to the airport to obtain my baggage... At this time, I am requesting to be reimbursed in full. Thank you.

Please notify my secretary, Sylvia A. Williams at
[protected] and/or [protected]
[protected]@ameritech.net

I booked a flight via the expedia app .
Paid with debit card all done and money was deducted from.my account.
Within a few hours I got an email from expedia stating my flight was canceled due to credit card decline. I called to the call center to ask what was the issue, they have told me that my card was declined I told them that's it is impossible the card went through, I then called to the bank that confirmed the transaction, I called back to the call center and the rep told me that it is a pending and the money would be releases by the bank within 72 hr . I called to my bank and asked them about such thing and they told me that the transaction was successful and they can't return my money, then the bank officer proceeded to explain about a complaint I need to submit and after investigation they will refund me within 90 days .
Expedia claim they never got paid and refuse to make a refund .
They are complete scam and fraudulent company do not do any business with them be aware .

I recently flew to Mexico City from Edmonton via Vancouver (Feb15/18 YEG-YVR, YVR-MEX - Feb 24 MEX-YVR, FEb 25/18 YVR-YEG) I booked my tickets through Expedia. The flights were on WestJet in Canada and Aeromexico to and from Mexico.

I booked on line and paid. Soon after Expedia called to tell me the return flight from Vancouver on Westjet was not available. I agreed to a different flight. Eticket and a new itinerary were issued. We were told there was no need to reconfirm.

On departure day we arrived at the airport to check in (3 hours early) and Westjet could not issue us boarding passes. Apparently the eticket did not match the itinerary. The return flight ticket had not been changed. Westjet called Expedia on the number on the confirming email and was told there was no problem. I spoke to Expedia who said there was no problem - that Westjet was wrong. Westjet reconfirmed with Expedia that the issue was with the ticket and Expedia put them on hold for 20 minutes and came back to say there was no problem. Westjet then told Expedia exactly what the problem was and how to fix it - the Expedia person said she'd have to talk to her supervisor and put us on hold for over an hour!

With 4 minutes to go until cut off, suddenly the boarding passes printed as Expedia finally figured out what to do. The Expedia person never did come back on the phone or if they did we were not there to hear her as we were running to security. We just about missed out flight and whole vacation!

I also had sent Expedia an email while we were on hold urgently asking them to try to fix matters - Expedia replied the next day!

Why on earth why would I use Expedia again? Westjet said this is a common problem when flights change. We got lucky as we arrived hours early for what's as essentially a domestic flight and because Westjet was able to advocate for us. We received no explanation or apology. If the problem is common. - for Pete's sake get on it and fix it instead of creating havoc.

This is very poor customer service. Thanks Expedia for almost ruining our vacation and starting off really poorly.

We booked an entire trip (airfare, all-inclusive hotel, shuttle to and from airport) to Puerto Vallarta with Expedia. Our first flight was canceled due to mechanical issues, but subsequently, a blizzard arrived. Long story short, got a flight out about 24 hours later. United was good about re-ticketing for free. However, now our 4 day vacation is down to 3 days, so like a normal person, I thought I would just add another day onto the trip, but that is when things fell apart. Didn't have an international plan for my phone, I didn't plan on calling anyone from Mexico. Spent way too much time on the phone getting a flight out for a day later. Spent $. Called expedia to change the airport shuttle pick up to a day later. More $. We were to meet with an expedia/gray line representative who was to help us and the hotel would not let me purchase another day if it was not through an expedia agent. Checked for her three mornings in a row, at different times. Well, she never bothered to show up while we were there. I made it clear I could not receive phone calls, so the front desk gave me her email. I emailed [protected]@gmail.com and she didn't respond until 8 hours later. Now we are between a rock and a hard place, and the hotel notified us they would be charging a ridiculously high rate for the night. Basically I feel like they were just stringing us along and delaying us to the point where I did not have the time/ability to book a hotel for a night woth a reasonable rate elsewhere. I was very disappointed with this expedia/gray line representative's customer service( or total lack thereof). It cost us a lot of money, and even worse just the amount of TIME WASTED while I was supposed to be on vacation.

I booked a package vacation of airfare, hotel and car rental through expedia for a car rental at the airport . When I arrived at Orlando airport and went to thrifty's rental desk I was told the car was for rental at a hotel in downtown Orlando not at the airport. I spent 2 hours on the phone with expedia. I was told a shuttle would pick me up and take me to the car rental. There was no shuttle. Then after another hour on the phone I was told I booked it wrong and there was no compensation for me to take a cab to get the car at the rental place. The cab fare was $60. Then an additional $30 to return the car to the airport. I also missed my son pitching in a baseball game which is why I booked the trip. It is ridiculous that I spent all this time on the phone with expedia and I was told it was my booking error. I have added screen shots of the booking process that clearly states the rentals are at the airport. Not at the airport or surrounding areas with no shuttle services. Also all of the thrifty/dollar rentals clearly state that they are at the terminal/airport. I expect someone to contact me to resolve this issue. And I will escalate my complaint with the better business bureau if this is not resolved.

Concerning my refund I informed you that I have a new debit card from my bank and told you I didn't have a letter from my bank I provided you with my bank account details and sent you a picture of my new debit card and still I've had no contact about refunding my money I find this behaviour from a company of your size
I've added the new payment card to my account so can I please have my refund

Booking made through Expedia for Macdonald Marine Hotel and Spa, North Berwick under the above reference. Request made on online booking at time of booking was "My husband is disabled and we will require a quiet, accessible room with a stand alone shower (not a bath and not shower over a bath). Thank you."

In writing and received by Expedia is "Booked. No need to reconfirm."

Luckily I had the intelligence to check up on this room request before travelling over 1000 miles! I phoned Macdonald Marine Hotel and Spa, North Berwick and spoke to Tracy at Reception. No room request had been put forward at all! They had us booked into a non-accessible room.

I called Expedia to complain and was told they would call me back once they had spoken to the hotel. I told them - regardless - I wanted this treated as a complaint as a) I should not have had to be phoning around like this and b) when checked up on Expedia had not done their job. Waited for individual to call me back which somebody did from Phoenix, Arizona! Luckily I answered the phone with this number displayed on the screen and immediately asked if I was paying for this international call on my mobile. The answer was "no".

Person said it is sorted out and I said I am an intelligent human being and know it is sorted out because I sorted it out - not expedia.

They have faulted on their booking, taken our money and not even had the common decency to deal with the complaint or even apologize. I asked on no less than 6 occasions that this be treated as a complaint against them and for a complaint reference number to which they merely said I am to use my booking number. Clearly that is not a complaint reference number! The woman kept saying the matter is sorted out. It is not sorted out because I sorted it out, not them. I will still be complaining against them. They are acting as travel agents and have taken my booking and my money. They are governed by the Equality Act and have not fulfilled their obligations imposed on them at outset.

I am very angry because I booked 2 hotels 2/23-2/25/18 and was told that my debit card wouldn't be debited and I can pay at time of check in but they took money out my account for both bookings. Then my reservation was booked for the wrong day and it was a headache and stress to fix my reservation and get my room with children in the car waiting in the cold. I also complained about my room at La quinta Suites in Mt. Laurel and how the carpet was wet and the tv wasn't working yet no one helped us and refused to compensate me!
I will never use Expedia again because this is the worse services I ever experienced and our trip was ruined!

This is the second time this year that I have booked through your website, and both times I lost the full amount of money that I spent. Both reservations, both flight and hotel( different occasions) I was informed that if I purchased travel insurance that I would be able to cancel with "certain circumstances." Both times I was denied a change in reservation, lost all of my money, and was not credited a dime. This is outrageous! I understand hotel policies, but your company shouldn't offer "travel insurance" if the only way you can submit a claim is if you DIE. At this point, I am all set with never using your services again, and vocalizing how much money I've lost with you publicly unless action is taken. Here are the two Itinerary #"s for reference:

[protected]
[protected]

I look forward to a response.

Request for a refund from Hyatt Regency Denver Tech Center.

Hotel guest made a reservation at the Hyatt to attend a conference and was told that the hotel was near the convention center where the conference was taking place. The hotel was in actuality 20 minutes away from the center. The guest had to book a room with a different hotel that was across the street from the conference. When asked for a refund from the Hyatt, which the guest did not stay at, the hotel said they cannot offer a refund or use as credit. The confirmation number for the Hyatt hotel reservation is: [protected]. The booking was for February 25th-28th, 2018.

I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!

I booked several trips and flights with expedia, this month I noticed 19 dollar charge for travel guard insurance policy [protected]. The email went to spam however I would have cancelled right away. I already complained with travel guard and have not heard back.

I don't want or need this travel guard or want it...thanks JIm

please get back with me on this just wondering if it is some sort of scam...

I booked a trip to Atlanta from Feb8 thru Feb11 with the intension of using their amenities. When I arrived there I asked about the whereabouts of the gym and indoor pool to be told that there's nothing available for my family to use. I was disappointed because I needed aqua therapy due to my knee surgery. I also needed to use the gym for physical therapy while I was on vacation. I was not giving any information about this not having what I needed. I had an extremely hard time getting around because of my lack of therapy. I feel that I should have been told that before I booked this hotel. I am requesting a hotel refund for my trip becauae I was so unhappy with my hotel stay..

I reserved a rental car through Expedia for Economy Car rentals which turned out to be A1 Rent A Car, a third party vendor. Upon arriving to the rental care location, the vehicles on the lot were not up to standards. I was rented a 2007 Chevy Malibu with over 80, 000 miles on it, in very poor condition. When asked for a better vehicle, I was offered a 2014 Nissan Altima. Upon inspecting the Altima, there was about a six inch separation in the passenger tire so I declined rental that car due to unsafe tires. With having only one option of the Malibu I left the rental car lot and headed to my hotel. During my drive, I had the left tire pressure sensor come on and off two times. When approaching a speed bump near the hotel, the car brakes failed to stop the car. I kept applying the brakes but the car was not stopping causing me to react and dip into the emergency lane to avoid rear-ending the vehicle in front of me. I immediately turned the car around and headed back to the rental car lot. I called the rental company complaining of this issue. I also called Expedia customer service to complain of this issue and to refund me. After reviewing my purchase they advised me the money paid for the rental car is not-refundable and to take it up with the rental car company. Terrible service. I even explained to Expedia how I am in fear for my life by this rental car company and they in turn said their is nothing they can do to file a complaint online. Upon arrival to the rental car lot, I described my issues and was told there is nothing they can do and for me to pick another car. The car I drove back with failed brakes was washed and driven up front to be rented out.in speaking with the owner, John, he informed me there is nothing wrong with their vehicles and refused to inspect the car. I asked for his full name and he refused to give me his last name. He told me he will not refund my money and there are no other cars on the lot for me to rent since they overbooked and had zero inventory available. I asked about the Altima that had the separation in the tire, and he informed me he rented it out to a family knowing the tire condition. I informed him the safety issues of the vehicle and was in fear of my life. He then attempted to rent this vehicle out to a family with a small child. I immediately told the family of my safety concern for the vehicle and they refused to the owner to drive that vehicle. The owner was furious of my complaint and called the police to escort me off of his property. I never raised my voice or was aggressive in any manner. I am never one to complain, but for the safety of my family and others who drive these vehicles I believe this rental car company is going to kill someone due to the lack of inspection and maintenance to their vehicles.

I booked our trip through Expedia on January 25, 2018. Our flight was from New York LGA to Chicago ORD. We got to the airport 2 hours before - our itinerary said terminal "D" and our flight was at 6:30 am. When we got to terminal "D" we were told we should be at terminal "B". We got a bus to terminal "B" to be told that our flight had left at 6:00 am. and that we would have to fly standby.

We were going to a wedding. This ruined all of our plans and we never got to Chicago until 10:00 am. due to Expedia's negligence and missed some of our wedding festivities.

Our car was parked in Terminal "D" and we incurred $236.00 worth of fees. If we had parked in Terminal "B" our car parking price would have been $74.00.

I want my flight price refunded and I also want the car parking fees refunded.

We spoke to 3 representatives by phone while at the airport and NOONE HELPED US! We are very disappointed with your services and will take this matter further unless we are refunded the money.

Linda and William Reidy Itinerary # [protected]
[protected]@comcast.net

I'm currently Active duty military. I brought a ticket from Expedia believing I would be able to enjoy some time off. My first attempt I tried to cancel within the 24hr window, but did not get through because of "high call volume". Then when I did get through I was told my ticket was a value ticket and couldn't be changed or refunded. So what was the purpose of trying to sell insurance on these type tickets when it's a locked ticket. It's a way to get customers out of more money. Then they said if I call the Airline, they could refund me. Of course the airline informed they could not because I brought this from an outside who buys bulk tickets from them and sell them at their own prices. As Veteran Expedia has really left a bad feeling upon me and will be place on the do not use for military recommendations.